Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is garbage and their customer service is horrible. As of now ...it is October 4th. I placed my order October 1st. THREE DAYS MY ITEM HASNT SHIPPED. $100 ORDER AND MY ITEM HASNT SHIPPED. THESE MFKRS HAVE HAD MY MONEY FOR 3 DAYS AND MY ITEM HAS NOT SHIPPED. IT ALMOST FEELS LIKE GETTING RIPPED OFF. I've given this company multiple chances and they refuse to ship in a timely fashion. REFUSE. Every time I order they drag their fng REMOVEDsending my stuff. If you want convenience DO NOT SHOP HERE. Inconsiderate mfkrs will hold your money and not send out what you paid for FOR A WEEK.

  

  Business Response

  Date: 10/05/2026

  Hi REMOVED,
  
  We're sorry the shipping experience was frustrating, and we appreciate the opportunity to review the order history.
  
  The order we located was placed on September 30 at approximately 1:14 p.m. for $79.76 and shipped the following morning, October 1, at approximately 9:15 a.m. REMOVEDtracking was assigned at that time.
  
  REMOVEDpicks up shipments from our California facility each business day. Occasionally, tracking does not update immediately after pickup and may not show additional movement until the package reaches another processing facility. Once a package has been handed over to REMOVEDthe timing and frequency of those tracking scans are outside of our control.
  
  We understand how seeing little or no tracking movement can make it appear that an order has not shipped, especially when you're waiting for it to travel across the country to REMOVED. In this case, however, our records show that the order left our facility the morning after it was placed.
  
  We also see that you've ordered from MicroPerfumes several times previously, and we appreciate your continued business. One of your prior orders, for example, was placed on August 29 and delivered in REMOVEDon September 1.
  
  For customers who need an order more quickly, we also offer expedited shipping options at checkout, although carrier transit and tracking updates ultimately remain with the shipping provider once the package leaves our facility.
  
  We appreciate the feedback and hope this helps clarify the timeline for the order. If you were referring to a different purchase, we're happy to review that one as well.

• Initial Complaint

  Date:04/23/2026

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a number of travel size bottles (6) to take advantage of their buy 2, get 1 free deal. When I entered the REMOVEDcode, the system did not record it and the discount was not given. I filled out a complaint on their website and sent numerous emails. I received an automated message once saying someone one would respond. No one ever did.

  

  Business Response

  Date: 05/22/2026

  This issue has been resolved with the customer directly.

• Initial Complaint

  Date:04/12/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for express 2-3 day express shipping and after a week the product never arrived. I tracked it through REMOVEDand even spoke to a representative of REMOVEDto no avail. The product in question seems to be stuck in an infinite loop between REMOVEDca and REMOVEDId. I reached out to the company whos chatbot was also no help. I asked for the company to either resend or refund my order.

• Initial Complaint

  Date:04/10/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was returned back to them for insufficient address. Never received it. Need credit of REMOVED

  

  Business Response

  Date: 05/22/2026

  The following order sp-4968162, was canceled and refunded.

• Initial Complaint

  Date:04/03/2026

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (Order # sp-REMOVED) with MicroPerfumes.com on February 25 and paid a total of $42.69, including expedited shipping (3 business days).The package was expected on March 2 but was never delivered. The tracking status remained unclear, and REMOVEDadvised me to file a missing mail request.Despite multiple attempts to contact MicroPerfumes, I received no response from their customer service.I paid in full for this order and did not receive the product. Additionally, my bank (REMOVED) refused to open a dispute because the transaction was authorized, leaving me without protection.This is unacceptable. I am requesting a full refund of $42.69 immediately. If this issue is not resolved promptly, I will continue to escalate through all available consumer protection channels.

• Initial Complaint

  Date:04/01/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some colognes from this business and was sent the wrong items I went threw to there customer service which is only email they dont provide phone support I submitted all the documents they requested and just wanted the product I paid for but havent got a response on how to resolve this issue and get what I paid for now Im left with something that I didnt order.

• Initial Complaint

  Date:03/18/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is fraudulent and has deceptive practices. I ordered two sample sizes of REMOVEDVuitton Symphony only to receive two measly filled fake fragrances that smell nothing like the actual fragrance. I reached out once I received the product to request to return for a refund and they refuse to offer a refund and allow me to return. The website never mentioned that all sales were final but my issue is I paid for something under the impression that it was genuine and its a fake replica of the original product.

• Initial Complaint

  Date:02/20/2026

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 3 products from this company and never received them. Sent multiple messages to resolve this with no response.

  

  Business Response

  Date: 08/20/2026

  Hi REMOVED,
  
  We're sorry this order resulted in a frustrating experience, and we appreciate the opportunity to clarify the full history of what occurred.
  
  You placed the original order on February 5. Carrier tracking for that shipment shows that it was delivered to the shipping address provided with the order on February 14.
  
  When you subsequently reported that you had not received the package, we did not simply rely on the carrier's delivery confirmation and close the matter. As a courtesy, we sent a complete replacement order at no additional charge. Carrier tracking for that replacement also shows that it was successfully delivered to the same address.
  
  After MicroPerfumes had fulfilled the original order and then provided a second shipment free of charge in an effort to resolve your concern, a chargeback was initiated for the transaction.
  
  At that point, the matter moved into the payment provider's formal dispute process and we were required to address it through that process. From our perspective, we had already shipped the merchandise twice, incurred the cost of both shipments, and had carrier confirmation showing delivery of both packages.
  
  We take reports of missing packages seriously and believe our actions demonstrate that. Even though the original shipment was shown as delivered, we provided a complimentary replacement in an effort to make sure you received what you ordered.
  
  Based on the complete order history, we do not believe it is accurate to characterize this matter as MicroPerfumes failing to respond or failing to attempt a resolution. We fulfilled the order, provided a replacement at our expense after you reported the first shipment missing, and both shipments were subsequently confirmed delivered by the carrier.
  

• Initial Complaint

  Date:02/14/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 sample spray bottles of cologne REMOVEDcologne and Aventus cologne), and when I filled out what address I wanted my order to be delivered to I chose my current address (REMOVED). It was scheduled to arrive over a week ago but somehow Microperfumes mixed up my address and sent it to an address that I havent lived in for over 15 years. I searched for a customer service number that I could use to reach Microperfumes and have them send it to the right address but they dont have a phone number to reach them, so I sent two messages so far explaining the situation. I received an automated response both times telling me that theyll get back to me. Its been several days since my first message and no one hasnt gotten back to me.

  

  Business Response

  Date: 08/20/2026

  Hi REMOVED,
  
  We're sorry for the confusion surrounding the delivery address and appreciate the opportunity to clarify how this was ultimately resolved.
  
  We reviewed the order history and confirmed that the shipping address was updated to the correct Rockford, REMOVEDaddress. The order was then successfully delivered to that corrected address.
  
  We understand that the delay in receiving a response while you were trying to correct the address was frustrating, particularly when you were concerned that the package might be delivered to an address where you had not lived for many years. Fortunately, our team was able to update the shipment information and the order was ultimately delivered to you at the correct address.
  
  We also see that you have placed additional orders with MicroPerfumes since this issue occurred, and we sincerely appreciate your continued business.
  
  We're glad this matter was successfully resolved and appreciate the opportunity to update the record with the final outcome.
  

• Initial Complaint

  Date:02/11/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website stated if I ordered that day, then my shipment would be here by Valentines Day. I woke this morning to a notice that it wouldnt be until the 17th. I messaged them, asking to cancel the order bc it wouldnt be here in the advertised time. Waiting for a response currently

  

  Business Response

  Date: 08/20/2026

  Hi REMOVED,
  
  We're sorry for the concern caused by the temporary change in the carrier's estimated delivery date, and we appreciate the opportunity to clarify what ultimately occurred with your order.
  
  We reviewed the complete order and tracking history. You placed your order on Saturday, February 7, 2026 at approximately 8:46 p.m. No expedited or express shipping service was selected.
  
  Your order was shipped on February 10 and traveled from our facility in REMOVEDto REMOVED. Although the carrier temporarily updated its tracking estimate to February 17, the package ultimately arrived on February 14, 2026 at approximately 1:34 p.m. - REMOVEDDay.
  
  We understand why seeing the February 17 estimate prompted you to contact us about cancelling the order. Carrier delivery estimates can change while a package is in transit, and unfortunately those updates are generated by the carrier and are outside of our direct control.
  
  In this instance, however, we're happy to confirm that despite the temporary tracking estimate, the order was delivered on REMOVEDDay as originally anticipated and without the purchase of express shipping.
  
  We're glad the shipment ultimately arrived in time for the holiday and appreciate the opportunity to update the record with the final delivery information.