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Financial Services
American Honda Finance CorporationReviews
This profile includes reviews for American Honda Finance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 101 Customer Reviews
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Review fromEdward M
Date: 06/23/2025
1 starHello < I am currently a customer of the America ********************** Corp ration.I am in good standing with my payments, as I have paid in advance and have added principle *********** issue is with any attempt to contact **** customer service.The phone number is (deleted as BBB does not like phone numbers)..The automated attendant is terrible. It is one of the worse programming issues I have ever since in my 37 years as a IT programmer/consultant.American Honda Finance Corporation needs to upgrade their team with more CS members or acknowledge that they do not care about their customers.I have file a Thread with the Users Forum.Review fromChad K
Date: 06/06/2025
1 starChad K
Date: 06/06/2025
***DO NOT USE HONDA FINANCIAL***Tell them your in a hurry to get your title they will put it on the back burner. I need a paper notorized and faxed how the f*** does it take 3 days to do ******* CUSTOMER SERVICE OR CARE FOR CUSTOMERS ************************************* ***** do not ever try to get any documents from them quickly. I have been waiting 4 days for a notorized lien release form... It's a piece of paper that needs to be signed and faxed to a title agency. Seems like it should take at most a day. Even if you say you need it now they will not work with you. Have some pride in your work. If someone seems to have an urgent request maybe run it up the ladder and I don't know maybe help the people who have been paying you ungodly amounts of interest for years. Just a thought 5 hours later they can't even guarantee that it will be faxed out tomorrow the day they promised it would be faxed by..What the fuck!!!!!!It is a signed piece of paper. " It may sound easy *** but we have to go through all of these channels and approvals it's not as cut and dry as just signing a paper"It is that cut and dry step one is the vehicle paid off, step two does he own it, step three print paper, step four sign the paper, step five fax the paper...30 minutes of work tops Just using this to rant at this point it has been 48 hours after re making a request for a simple lean release notorized and faxed over after they had issues with the one I gave them 72 hours to send in. I am going to lose out on the sale of a car because a task that should have taken 1 day max is now on day f****** 5. Don't ask them to do anymore work for you to help you out they don't f****** care about you. At least if your going to f*** me doi it nicely It's been 3.5 days and Honda financial has yet to send my lien release form... I expressed that this is going to cost me $10500 they could care less. Run it up the f****** flag pole and get this simple thing completedAmerican Honda Finance Corporation
Date: 06/12/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from **** ***** dated June 6, 2025. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.Review fromShakitha D
Date: 05/20/2025
2 starsShakitha D
Date: 05/20/2025
Im writing this letter in regard to my vehicle (2024 Honda Accord) that was recently repossessed due to me having a rough year (2024) and facing a hardship, in which I purchased the vehicle on 1/12/24. I suffer with very bad anxiety, depression and PTSD and often missed work to focus on my mental health. I began to struggle(unexpectedly) with trying to maintain in life and suffered extreme hardships that entire year. I then lost my brother in 06/06/24, he was murdered in front of my daughter (10 yrs old) whom became very traumatized from this event. I was out of work for 2 months due to his passing. I was then wrongfully terminated from my career job on 02/18/25 due to attendance issues caring for me and my daughter (mental health). I've constantly explained these events to Honda Financial because the representatives would constantly asked why have i fallen behind on my payments. I never intended for this to happen or did i want to fall behind on my car payments or have my car repossessed but Im only human and life happens. Im a single Mother with limited support system, I understand that you they have a job to do and Im so grateful for the times that they've tried to help me and work with me, But now I've started a new job 05/19/25 as a Medical Assistant, and I no longer have stable transportation to get to and from work or get my daughter to and from school. It's hard to find another vehicle without money or having a repossession on my credit. I was often told by representatives from this company I would have a chance to pay the overdue balance that was owed (once repossessed). However, they repossessed my vehicle and closed my account and told me they decided not to let me reinstate the vehicle, Which was very dissapointing. So now Im left without transportation, or money for a down payment, I just started working and my credit is ruined which makes it difficult to finance another vehicle. I'm just a single Mother trying to manage in this not so easy life.American Honda Finance Corporation
Date: 05/29/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******** ****** dated May 20, 2025. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.Review fromNe T
Date: 05/14/2025
1 starNe T
Date: 05/14/2025
Worst customer service ever! Super unhelpful and they lie to you just to get you to give them more money that you dont have. They are unwilling to help you no matter your situation. Their customer service is super rude and kept cutting me off, lied to me about what I needed to pay and then a different *** later on told me I needed to pay more! Never again will I finance through them. Last *** I talked to, named *******, was rude and kept cutting me off. Didnt try to listen to what I was trying to tell her.American Honda Finance Corporation
Date: 05/28/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from *************************** dated May 14, 2025. **** emailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.Review fromSuashunn H
Date: 04/09/2025
1 starSuashunn H
Date: 04/09/2025
I paid off my vehicle, while the check was on its way to HFS it was still accruing interest. I called to inquire about the title and was informed I'd have to pay 197.83$ of interest to acquire the title. **** *. refused to let me speak with his team lead and ****** *., the team lead refused to speak with me. I have paid every note on time yet they both treated me like in a totally condescending and unprofessional manner. The call was 45mins of being belittled and treated like scum. I am sure it was anti-blackness.American Honda Finance Corporation
Date: 04/22/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ********************* dated April 9, 2025. **** emailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.Review fromMarixa L
Date: 04/04/2025
1 starMarixa L
Date: 04/04/2025
I leased a vehicle from *****. They stated that I had an over due payment and let me know that my car would be repossessed. I didnt receive any mail stating the account was past due or that my account was up for repossession. From my understanding this is something that the financial company needs to make you aware of. I dealt with them for over a month over the phone. The customer service and recovery department were atrocious to work with. No one new what was going on with my account and I was always receiving the wrong information. Every time I would ask to speak to a supervisor they told me they didnt have one. What department doesnt have a supervisor/manager? At this point it took 2 months to get my vehicle back. I was misinformed completely from the recovery department. They were giving me wrong information this whole time. They even sent back plates when they werent supposed to and moved my vehicle out of state. My vehicle was moved over 4 hours from where I live. This is absolutely crazy.American Honda Finance Corporation
Date: 04/21/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ****** **** dated April 4, 2025. **** mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.Review fromLynn Y
Date: 03/22/2025
1 starLynn Y
Date: 03/22/2025
Our deceased mom leased a vehicle from Honda Financial Services. When we notified them of her passing, we sent a death certificate via email and was told they would email us paperwork for the voluntary surrender. Meanwhile because we were told they would flatbed the car from her residence, we surrendered the license plates and cancelled the insurance. The email never came. 4 days passed so we called back. They admitted the death certificate was received and to wait for the email. Another 2 days passed so we called back again to be told they cant talk to us because we were not on the account and that the death certificate was not received. GAMES. AND NO HUMAN COMPASSION. Kept asking if she had an estate and to see a will. We ended up driving the car to the dealership the car was leased from and handing over the keys.American Honda Finance Corporation
Date: 03/24/2025
American Honda Finance Corporation (AHFC) is in receipt of the complaint from the consumer, **** *****. The information provided in the complaint is not sufficient for us to identify the account. Please provide one or more of the following:Name and address that **** would have on file **** Account Number Vehicle Identification NumberReview fromTasheena D
Date: 03/03/2025
1 starTasheena D
Date: 03/03/2025
I leased a vehicle from Honda Financial Services (HFS) that was later declared a total loss due to a deer strike and subsequent theft. *** failed to follow the 'Total Loss' provisions of my lease agreement, sold the vehicle without proper repossession, and disclosed my Nonpublic Personal Information. I believe these actions might violate the **************************** Act. I am seeking a refund, compensation for damages, and other remedies.American Honda Finance Corporation
Date: 03/11/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ******** ***** dated March 3, 2025. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.Review fromnash c
Date: 01/24/2025
1 starnash c
Date: 01/24/2025
Used **** to buy a 2020 Honda CR-V from a dealer. Getting the loan was easy. After I paid off the loan in November 2022 the company refused to send me the title. They said I can get it myself from the California DMV. It's now January 2025 and I still don't have a copy of the title because working with the CA DMV is very difficult.I wish **** would have done their job as a lender and sent me the title after I paid off the loan. I would not recommend this company to anyone.American Honda Finance Corporation
Date: 01/31/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from *********************** dated January 24, 2025. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.Review fromRachel C
Date: 01/16/2025
1 starRachel C
Date: 01/16/2025
They have a 7-10 business day response for titles. Called me over two weeks ago and said they would get everything to the insurance company and never did. Im unable to get a new car until they get my insurance the information they need. **************** was no help. Keep getting the run around from them. I am unable to work too until I get a car.American Honda Finance Corporation
Date: 01/29/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ****** CM dated January 16, 2025. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
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