Business Profile

Financial Services

American Honda Finance Corporation

Complaints

This profile includes complaints for American Honda Finance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

708 total complaints in the last 3 years.
207 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a loyal Honda customer for over 22 years. A brief history of my relationship/purchases of Honda vehicles over the past 22 years: ********: Leased an Acura TSX through Honda Financial Services 2007: Purchased a new Honda Civic EX-L 2014: Purchased a 2013 Honda Civic Touring 2017: Purchased my current vehicle, a 2017 Honda Civic Touring Since the purchase of my 2017 Civic, Ive experienced repeated issues with the air conditioning system:*November 4, 2019: A/C compressor failed; Honda agreed to share the cost of replacement *February 23, 2025: A/C failed again; condenser was replaced under extended warranty *June 2025: A/C began blowing cold air only on the passenger side; ****** Honda diagnosed a leaking evaporator core and quoted $2,600+ for repairs, not covered by Honda I was also charged over $400 just to diagnose the problem, which I find excessive for a vehicle with a known pattern of A/C system failures.This is not an isolated incident. A quick scan of social media and online forums shows thousands of complaints from other ******** Honda Civic owners reporting similar A/C failures involving compressors, condensers, and evaporator cores. Honda has acknowledged some of these issues with extended warranties or goodwill coverage, and I believe the current issue is part of the same systemic ********** someone who was preparing to trade in my Civic for a new Honda CR-V, this experience has been extremely discouraging. At this point, my partner and I are reconsidering any future purchases with Honda.Given my long-standing loyalty and the documented history of A/C issues with this model, I am respectfully requesting that Honda address this issue with the A/C for the 3rd time.Thank you in advance for your time and attention. I can be reached at ************** or by email at ********************** I look forward to a fair and timely resolution.
Business Response
Date: 07/17/2025
American Honda Finance Corporation ("AHFC") is responding to a complaint received from you on July 17, 2025. We appreciate the opportunity to respond to your concerns.

In your complaint, you mention you experienced repeated issues with the air conditioning system and got charged to diagnose the problem at the dealership.

Honda dealerships are independently owned and operated and **** has an arms-length, contractual relationship with them. However, we certainly want any issue to be resolved promptly. To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda ****************************************** at ************** to express your complaint about the dealership.
Customer Answer
Date: 07/17/2025

Complaint: 23611820

I am rejecting this response because: it is clear whoever responded did not read my complaint. My complaint is not with the dealership (although their pricing is extremely high). My issue is that the A/C in this vehicle has failed 3 times, with 3 different components, over a period of 5 years. Honda is aware of the issue, and have added lifetime warranties to 2 components for owners of this year's Civic. The Dealer just advised that this 3rd failure of the ** is not covered or was granted an extended warranty by Honda, and therfore I would have to pay out pocket $2,600.00 to have the ** work. As an owner of Honda Vehicles for the past 22 years, I have never had anything close to this happen. This is a flawed engineered ** system, and it is my position Honda should cover this repair as well. The response is vague and looks as though it is A.I. generated. I hope it is, because it the response shows the lack of customer service on ****************'s part.
I am attaching a copy of my original complaint, and hopefully this time someone will actually read and understand that my issue is not with the dealership.
Copy of Original Original complaint edited to be more clear:

My name is ******* *******, and I have been a loyal Honda customer for over 22 years. A brief history of my relationship with Honda:

20032007: Leased an Acura TSX through Honda Financial Services
2007: Purchased a new Honda Civic EX-L
2014: Purchased a 2013 Honda Civic Touring
2017: Purchased my current vehicle, a 2017 Honda Civic Touring

Reliability has always been the cornerstone of my decision to remain with Honda, but my recent experiences have caused me to seriously question that trust.

Since the purchase of my 2017 Civic, Ive experienced repeated issues with the air conditioning system:

*November 4, 2019: A/C compressor failed; Honda agreed to share the cost of replacement
*February 23, 2025: A/C failed again; condenser was replaced under extended warranty
*June 2025: A/C began blowing cold air only on the passenger side; ****** Honda diagnosed a leaking evaporator core and quoted $2,600+ for repairs, not covered by Honda

This is not an isolated incident. A quick scan of social media and online forums shows thousands of complaints from other ******** Honda Civic owners reporting similar A/C failures involving compressors, condensers, and evaporator cores. Honda has acknowledged some of these issues with extended warranties or goodwill coverage, and I believe the current issue is part of the same systemic problem.

As someone who was preparing to trade in my Civic for a new Honda CR-V, this experience has been extremely discouraging. At this point, my partner and I are reconsidering any future purchases with Honda.

Given my long-standing loyalty and the documented history of A/C issues with this model, I am respectfully requesting that your office review my case and consider covering the cost of the current repairs in full.

Business Response
Date: 07/18/2025
American Honda Finance Company (****) is responding to your correspondence dated July 18, 2025, via BBB. **** has carefully reviewed and addressed your concerns in our responses dated July 17, 2025. At this time **** considers this issue to be resolved.
Customer Answer
Date: 07/20/2025

Complaint: 23611820

I am rejecting this response because: I have never received a response from Honda or a phone call to discuss the issue. I have also sent the letter to Honda Corporation as well with no response. After being a Honda customer for 22 years, I guess this is how Honda chooses to address their customer concners. This is totally unacceptable. I reject the response, because there was no response to my issue.

Sincerely,

******* *******
Business Response
Date: 07/21/2025
American Honda Finance Company (****) is responding to your correspondence dated July 21, 2025, via BBB. **** has carefully reviewed and addressed your concerns in our responses dated July 17, 2025. At this time **** considers this issue to be resolved.
Customer Answer
Date: 07/23/2025

Complaint: 23611820

I am rejecting this response because:Nothing was done and no one addressed the issue.

Sincerely,

******* *******
Initial Complaint
Date:07/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for the debt claimed by AMERICAN HONDA FINANCE. There is no contractual relationship between me and AMERICAN HONDA FINANCE, and they have not supplied the original agreement as requested.
Business Response
Date: 07/17/2025
American Honda Finance Corporation (AHFC) is in receipt of the complaint from the consumer, **** *******. The information provided in the complaint is not sufficient for us to identify the account. Please provide one or more of the following:

Name and address that **** would have on file
AHFC Account Number
Vehicle Identification Number
Initial Complaint
Date:07/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 23, 2025, I paid off the remaining balance of $26,812.98 on my 2024 Honda CR-V through Honda Financial Services (confirmation #*********). According to Hondas email, the payment would be processed within 2 business days, and I was told during a phone call on June 26 that I could expedite the lien release by emailing a screenshot of the cleared payment to ********************************************* I followed those instructions ************** July 1, having received no response, I called again and was advised to forward the same email to ******************************************* The representative confirmed receipt of the email and said she would escalate it to the appropriate ******* of July 14 (three weeks later), the lien has still not been released with the Florida DMV. I confirmed this in person at Honda of ********. I have received no response to either of my emails and no update regarding the status of the lien release, despite being repeatedly told I would receive one within two business days.This ongoing delay is now preventing me from selling the vehicle, despite having fulfilled all financial obligations. I am requesting immediate lien release, confirmation of a clear title, and an explanation for the complete lack of follow-up and *********************************** has failed to communicate or resolve the issue in a timely and professional manner.
Business Response
Date: 07/17/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from Silviu Agotici dated July 15, 2025. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Silviu Agotici
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2017 Honda Odyssey that is currently covered under an extended warranty related to the torque converter, Diagnostic Trouble Code (DTC) P0741. I experienced symptoms and retrieved this error code twiceonce in January 2025 and again in May 2025using an OBD-II scanner. I documented these occurrences with independent scan results and confirmed communication via text messages at the time of each incident.Following the second occurrence, I had the transmission fluid changed, which cleared the error code. I later received an official notification letter in June 2025 regarding the extended warranty coverage for the torque converter issue. At that point, both incidents had already occurred.I scheduled an appointment with my local Honda dealership to have the issue addressed under the warranty. However, the dealership stated they were unable to retrieve the P0741 code from the vehicle and would not proceed with the required teardown or submit a warranty claim unless the code was actively present in their system.Despite providing the dealership with third-party documentation clearly showing the P0741 code, they advised that American Honda policy requires a current fault code before any repair or investigation can begin. I then contacted American Honda Customer Support, but was told that the dealership has full discretion on whether or not to proceed with a warranty repair. The dealership maintained that they cannot move forward without current code data due to Hondas policy, leaving me in a circular situation with no resolution.This issue was clearly experienced during the warranty period, but due to the delayed arrival of the warranty notification and the policy requiring a current DTC, I am now at risk of having the problem properly repairedeven with documented proof. My Odyssey is currently within ***** miles of the extended warranty mileage limit, and I am concerned the issue will not be addressed fairly under the terms of the warranty.
Business Response
Date: 07/09/2025
American Honda Finance Corporation ("AHFC") is responding to a complaint received from you on July 8, 2025. We appreciate the opportunity to respond to your concerns.

In your complaint, you mention the dealership would not proceed with a warranty claim.

Honda dealerships are independently owned and operated and **** has an arms-length, contractual relationship with them. **** was not present at the dealership, and we cannot comment on your experience. However, we certainly want any issue to be resolved promptly. To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda ****************************************** at ************** to express your complaint about the dealership.
Customer Answer
Date: 07/09/2025

Complaint: 23571764
Thank you for your response. I appreciate the clarification that Honda dealerships are independently operated. However, this issue directly involves American Honda Motor Companys extended warranty policy, and I have already opened a case with American Hondas **************** team regarding this situation.
The dealership has explicitly stated that they are unable to perform the warranty repair because American Honda policy requires the error code (P0741) to be active at the time of inspection, even though I have documented proof that the code occurred twice (in January and May 2025), before I received the extended warranty notice in June.
American Hondas **************** team has advised me that they cannot override the dealerships decision, and the dealership insists their hands are tied by Hondas policy. As a result, I am left without a path forward despite complying with the warranty terms and providing legitimate evidence that the issue occurred within the coverage period.
At this point, Im respectfully asking that American Honda either:
1. Accept my documented proof of the P0741 error under the extended warranty coverage
or
2. Provide a dealership authorization to conduct a warranty repair evaluation, regardless of the codes current status.
This issue is not simply between me and a dealershipit is fundamentally about how American Honda enforces its warranty policies, and how that impacts customers trying to obtain repairs for known and covered defects.
I would appreciate this being reviewed by a higher-level representative at American Honda who is empowered to resolve the situation fairly.

Sincerely,

******* *******
Business Response
Date: 07/11/2025
American Honda Finance Corporation ("AHFC") is responding to a complaint received from you on July 8, 2025. We appreciate the opportunity to respond to your concerns.

In your complaint, you mention the dealership would not proceed with a warranty claim.

Honda dealerships are independently owned and operated and **** has an arms-length, contractual relationship with them. **** was not present at the dealership, and we cannot comment on your experience. However, we certainly want any issue to be resolved promptly. To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda ****************************************** at ************** to express your complaint about the dealership.
Customer Answer
Date: 07/14/2025

Complaint: 23571764
I am rejecting this response because you just sent me the EXACT SAME RESPONSE. Please read and respond:
"Thank you for your response. I appreciate the clarification that Honda dealerships are independently operated. However, this issue directly involves American Honda Motor Companys extended warranty policy, and I have already opened a case with American Hondas **************** team regarding this situation.
The dealership has explicitly stated that they are unable to perform the warranty repair because American Honda policy requires the error code (P0741) to be active at the time of
inspection, even though I have documented proof that the code occurred twice (in January and May 2025), before I received the extended warranty notice in June.
American Hondas **************** team has advised me that they cannot override the dealerships decision, and the dealership insists their hands are tied by Hondas policy. As a result, I am left without a path forward despite complying with the warranty terms and providing legitimate evidence that the issue occurred within the coverage period.
At this point, Im respectfully asking that American Honda either:
1. Accept my documented proof of the P0741 error under the extended warranty coverage
or
2. Provide a dealership authorization to conduct a warranty repair evaluation, regardless of the codes current status.
This issue is not simply between me and a dealershipit is fundamentally about how American Honda enforces its warranty policies, and how that impacts customers trying to obtain repairs for known and covered defects.
I would appreciate this being reviewed by a higher-level representative at American Honda who is empowered to resolve the situation fairly.

Sincerely,

******* *******"

Sincerely,

******* *******
Initial Complaint
Date:07/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this formal complaint due to the egregious mishandling of our lease onboarding and customer service, which unjustly harmed my credit and left no path for resolution.A few months ago, Honda Financial entered into a lease agreement with me but recorded the wrong address. Because of this error, I never received onboarding documents to activate or manage *********** a result, the account defaultednot due to my negligence but the companys failure to set up and communicate properly. Despite never receiving a billing statement or setup form, Honda reported missed payments to credit bureaus, damaging my credit profile.When I contacted customer service:I was denied access to a supervisor or escalation path.I was told there is no way to speak to anyone responsible for credit reporting.The company refused to provide any email for follow-up or documentation.The only dispute option was via a PO Box, with no guarantee of timely review, and I was told explicitly not to expect a response in under 30 days.This experience exposed a severe operational failure and deliberate stonewalling of dispute resolution. My credit was harmed through no fault of mine, and I was denied a fair chance to fix it or reach anyone empowered to help.I request the BBB investigate, and that Honda correct the credit entries, update contact policies, and prevent similar harm to others.
Business Response
Date: 07/18/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from *** ********** dated July 8, 2025. **** spoke with the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Initial Complaint
Date:07/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with AMERICAN HONDA FINANCE, I do not have a contract with AMERICAN HONDA FINANCE, they did not provide me with the original contract as i requested
Business Response
Date: 07/09/2025
American Honda Finance Corporation (AHFC) is in receipt of the complaint from the consumer, ***** ****** **** ******. The information provided in the complaint is not sufficient for us to identify the account. Please provide one or more of the following:

Name and address that AHFC would have on file
AHFC Account Number
Vehicle Identification Number
Initial Complaint
Date:07/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMERICAN HONDA FINANCE Amount: $14,189Date:9/8/2023 Acct#********* Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information
Business Response
Date: 07/11/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from YERANIK HRANTI SOGHOMONYAN dated July 7, 2025. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Initial Complaint
Date:07/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.
Business Response
Date: 07/18/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from Lashundreale ***** dated July 7, 2025. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Initial Complaint
Date:07/01/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have no contractual obligation with AMERICAN HONDA FINANCE and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since AMERICAN HONDA FINANCE has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.
Business Response
Date: 07/11/2025
American Honda Finance Corporation (AHFC) is responding to a complaint received via the BBB from ***** ******** dated July 1, 2025. AHFC mailed a response letter to the customer and advised them of what would be required to accommodate their request. At this point, **** considers this complaint to be closed.
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a case with Honda customer service line - ************** - I spoke with ***** then a few days later with ******* on July 1st, 2025, around 4pm U.S. East Coast Time because of an issue with my 2017 Honda Pilot fuel injectors. The fuel injectors were under an extended warranty when I went into the Honda ****************** to complain about a check engine light repeatedly while I was under the 150k miles. However, I was forced to go to a different Honda service department approximately 18k miles later due to an appointment mistake made by ****************************************** so the new service department not only ran the diagnostics , but showed me the code paper to confirm my fuel injectors needed to replaced. Fuel injectors don't just all of sudden go bad, additionally Honda already confirmed the fuel injectors were bad hence an extended warranty issued. For a different certified Honda service department to plug up my car at 159k miles to scan codes then confirm my fuel injectors were indeed bad means they were bad at 141k miles when I was at the ********* Honda service department while under the 150k / 10 yr extended warranty limitations. Honda does not protect consumers when it comes to knowing if there is any issue regarding extended warranties. Meaning Honda thinks because they send you a piece of paper by mail, which I never received for a fuel injector issue - that in some way this protects consumers. Honda should not make consumers opt in for receiving the multi-point inspection or the code sheet confirmation to confirm if codes related to recalls or extended warranties exist. It is obvious that consumers need the code sheet to ensure the Honda trained service technicians actually hooked your car to confirm if the recall or extended warranty codes are present. Consumer fraud issues are typically top down hence Honda North American and All Honda ******************s should be investigated to know if countermeasures are required to protect consumers.
Business Response
Date: 07/02/2025
American Honda Finance Corporation ("AHFC") is responding to a complaint received from you on July 1, 2025. We appreciate the opportunity to respond to your concerns.

In your complaint, you mention the vehicle fuel injectors.

Honda dealerships are independently owned and operated and **** has an arms-length, contractual relationship with them. **** was not present at the dealership during the sales negotiations and we cannot comment on your experience. However, we certainly want any issue to be resolved promptly. To that end, we encourage you to continue to work with your dealership to resolve the issue or to contact American Honda ****************************************** at ************** to express your complaint about the dealership.
Customer Answer
Date: 07/08/2025

Complaint: 23544751

I am rejecting this response because:
Unfortunately, the customer service at the ************************************* call line you mentioned did not take my complaint seriously. They basically read the same message that I guess is on any notification Honda sends to customers about a "10 year/ 150k mile warranty , whichever is first" then advised me in a tone that lacked empathy or didn't appear to go through any assessment by qualified engineers that I was on my own for these repairs. Honda service centers should be required to give this code sheet without alteration to consumers so we know what codes actually came up. Whoever you are that responded to my complaint may not be at fault for this issue but as an employee of Honda you are RESPONSIBLE to make certain my issue was escalated to the proper engineers to confirm why fuel injectors at 141K wouldn't show faulty but would approximately 18k miles later. It is sad and frustrating that you think it is not your responsibility because this fuel injector issue is not your fault. Be ambassadors for consumers not a pass the **** person because when you are the consumer of a product I am confident you would appreciate the same respect. Note, I purchased two Honda's - what a horrible decision I made that day!

Sincerely,

******* *********
Business Response
Date: 07/11/2025
American Honda Finance Company (****) is responding to your correspondence dated July 10, 2025, via the BBB. **** has carefully reviewed and addressed your concerns in our responses dated July 2, 2025. At this time **** considers this issue to be resolved.

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