Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,745 total complaints in the last 3 years.
1,465 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been with Yahoo Mail for a long time so it's hard to get rid of it all together let me state that first. I'm receiving so many spam emails I block and do everything to get rid of them it's like 40 a day and it's coming from the same people I've contacted yahoo over and over even sending resending every spam back to them they respond with robots this is an invasion of privacy and illegal! Thank you for your help.
Business Response
Date: 01/30/2023
Business Response /* (1000, 5, 2023/01/16) */
The Yahoo Team has received the details of this complaint and has reached out to ********************* to investigate and assist further.
Initial Complaint
Date:01/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had my yahoo address over 10 years...since early 2000. I've been accessing it mostly via my phone and automatic log in on my laptop. however, recently due to identity theft, I changed my phone number and logged out of the account on my laptop. Now, they are requiring 2-step verification to log back in. As my phone # associated with that is no longer active and my back up email didn't get any notice, I called customer support to verify my identity, as it requested to be the next step. After 10 minutes of verification, then they asked for money to get into the account,said it was a Premium Customer Support. This is the most ridiculous service ever to force people to pay $12/mo to get access to their email now. This is the worst business decision by Yahoo management! Please remove this option before your business cease to exist like AOL!!
Business Response
Date: 01/27/2023
Business Response /* (1000, 5, 2023/01/12) */
The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have had an e-mail account for over 20 years. On 1/3/23 my account was un-available for my usage because of unusual activity?. The only means I had available to reenter my account was through a phone number ************ which I haven't had for about 8 years. I called the yahoo help line(which is a paid service), customer support, and chat. All of these services explained that were not authorized to help me. I asked who was authorized to help me but nobody could give me an answer. On one of the calls I was asked to recite recent emails which I did but that was not acceptable. I asked about security questions ( former high school, mothers maiden name, first pet's name etc.) but was told they are no longer used for identification. I told them my old telephone number ************ but the only way to identify me was through a text to that number which I had don't have access. . I continued to call their help service number which was different every time. I was finally told that my constant calling was unusual activity.

what I want is:
1)someone in management who is authorized to heip me
2)the ability to prove who I am
3)Give me a date to get back into my account for:
tax season
secure my 20 years of contacts
address any recent correspondence which I have missed.

I find it unreasonable that a company the size of yahoo has no customer support paid or otherwise that can assist the consumer or direct to upper management.
Please note the ******************* email is blocked
Please contact me at *********************
My contact number at bbb was*************
my number is ************
Business Response
Date: 01/18/2023
Business Response /* (1000, 5, 2023/01/11) */
The Yahoo Team has received the details of this complaint and has reached out to ************ to investigate and assist further.

Consumer Response /* (2000, 7, 2023/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the response was quick & courteous.

I would like to thank the better business bureau.

I had no where else to turn

the bbb response was prompt and all personnel dealt with were professional and cordial
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently got a new phone and have tried signing into yahoo. It keeps popping up with a page where it leads me to their support page. It tells me to sign in and pay money to contact them. I use my phone number to sign in but it still keeps on saying that I need to try again in a while or it just won't let me sign in. I just need for yahoo to contact me to help me sign into my email.
Business Response
Date: 01/24/2023
Business Response /* (1000, 5, 2023/01/11) */
The Yahoo team will reach out to ********** regarding his Yahoo account
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Email address was hacked resulting in being completely locked out of original email address and bank accounts being drained. The email address had many emails with sensitive information that could be used for identity theft. Contacted customer support within 48 hours of issue ocurring.

We had to pay to even access customer support using Yahoo Plus. We cannot call to the support number as we are outside of the USA and had to use the email functionality. The customer service agents were unhelpful and kept re-directing us to their support page which has no helpful information and the whole reason we paid to access customer support in the first place. After 2 responses, it seems like my request for help was closed.
They did not even attempt to inquire more about my issue and disregarded the severity of the situation. The email address did not only contain personal ID documents from the original owner but of their family as well.
Business Response
Date: 01/18/2023
Business Response /* (1000, 5, 2023/01/11) */
The Yahoo Team has received the details of this complaint and has reached out to******************** to investigate and assist further.

Consumer Response /* (2000, 7, 2023/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After calling to Yahoo, we were able to resolve the issue. In the future, I suggest having an international line for customers outside of the USA.
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid **** to participate in a fantasy football league provided by Yahoo Fantasy Sports. A league member deliberately sabotaged the fair play rules provided by Yahoo Fantasy Sports, Yahoo specialists were contacted, and no action was taken to stop the league member resulting in an unfair league for *** teams participating,
Business Response
Date: 02/02/2023
Business Response /* (1000, 5, 2023/01/20) */
Thank you for contacting Yahoo and reporting possible abuse on our network. We take such reports very seriously and review each and every report we receive in accordance with our Community Guidelines and Terms of Service to determine appropriate action.
We reserve the right to terminate or take other action on accounts of users who appear to have violated our Community Guidelines or Terms of Service. However, consistent with our Privacy Policy, we don't disclose the action taken on another user's account with a third-party contact.

Consumer Response /* (3000, 7, 2023/01/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yahoo Fantasy Sports didn't provide an answer to the question or to their promotion of providing fair play. In their fine print they promote action to be taken if fair play is compromised, they didn't perform any actions or solutions per their policy.

Their response that they don't provide action to a third party. No one is asking for information on actions taken beyond providing a fair game to its customers which they didn't provide per their policy.

If you decide to enter a Yahoo Fantasy Sports contest in which you provide a fee. Expect a lack of communication when issues develop along with a canned answer for every issue. Not a way to run a business or a contest.

Business Response /* (4000, 9, 2023/01/26) */

Thank you for contacting Yahoo and reporting possible abuse on our network. We take such reports very seriously and review each and every report we receive in accordance with our Community Guidelines and Terms of Service to determine appropriate action.
We reserve the right to terminate or take other action on accounts of users who appear to have violated our Community Guidelines or Terms of Service. However, consistent with our Privacy Policy, we don't disclose the action taken on another user's account with a third-party contact.

Consumer Response /* (4200, 11, 2023/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)

Yahoo Fantasy Sports didn't provide an answer to the question or to their promotion of providing fair play. In their fine print they promote action to be taken if fair play is compromised, they didn't perform any actions or solutions per their policy.

Their response that they don't provide action to a third party. No one is asking for information on actions taken beyond providing a fair game to its customers which they didn't provide per their policy.

If you decide to enter a Yahoo Fantasy Sports contest in which you provide a fee. Expect a lack of communication when issues develop along with a canned answer for every issue. Not a way to run a business or a contest.

Business Response /* (4000, 13, 2023/01/27) */
Thank you for contacting Yahoo and reporting possible abuse on our network. We take such reports very seriously and review each and every report we receive in accordance with our Community Guidelines and Terms of Service to determine appropriate action.
We reserve the right to terminate or take other action on accounts of users who appear to have violated our Community Guidelines or Terms of Service. However, consistent with our Privacy Policy, we don't disclose the action taken on another user's account with a third-party contact.
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Locked out of my account forever I guess? Entered my password correctly just to be prompted to verify the account. Asks me to type in the full recovery email address, which is a deactivated AOL email. I click "try another verification option" just to be directed to their paid service. Posted my inquiry to their useless social media, where a representative says to send them information. All they do is direct me to the paid support option. Multiple users in the threads have also informed me that even with the paid subscription to their customer care, they will not help. I'm not wasting my money. If I know my password (that is correct, according to Yahoo), and I can fully type the redacted recovery email, that should suffice. This is a 15 year old account, which contains multiple recovery emails for other accounts. The trail is too long to just "make a new account" as they suggest. This doesn't just affect my yahoo account, this locks me out of multiple accounts that are attached to that email.
Business Response
Date: 01/24/2023
Business Response /* (1000, 5, 2023/01/11) */
We understand that you'd like to reset the password for your Yahoo Mail account.

We're sorry but it looks like we don't have enough information on this account to securely verify your identity as the account owner. Because we can't confirm it's your account, we won't be able to help you with this particular Yahoo ID.

We recommend creating a new Yahoo ID at **************** clicking Sign up at the bottom of the "Sign in" window, and then follow the onscreen instructions.
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Yahoo! News comment sections, when I like or dislike a comment, the like or dislike is added but then disappears. For example, if a comment has one like, and I add another, two dislikes show for only a short time. Then, the number changes back to one. I do not enter duplicate likes or dislikes, so that isn't the explanation. I went to the Yahoo! Contact ** page and found only an offer to pay a monthly fee for assistance. I tried again and was prompted to enter a Yahoo ID. I kept receiving the message "Please enter a valid Yahoo ID," even though I had just done that. I tried the "Forgot" link and was prompted to change my password. After changing it, I received the same message as before.
Business Response
Date: 01/06/2023
The Yahoo Team has received the details of this complaint and has reached out to *************************** to investigate and assist further.
Customer Answer
Date: 01/23/2023
The concerns I raised have not been resolved. I received an initial email from Yahoo News, but without follow-up or a resolution.

A Yahoo News representative emailed me with three suggestions. He said that if those suggestions didn't work, I would need to provide screenshots of the issues I experienced.

Since the suggestions were ineffective, I sent in the screenshots. The representative replied, saying the first issue was being monitored. However, he didn't give me any indication that it would be resolved, and if so, when. I followed up for clarification but didn't hear back.

The representative indicated that the second issue had been forwarded to other staff. Since then, I haven't heard back.
Business Response
Date: 01/26/2023
The Yahoo team is still working with *************************** to adress their issues. We will be followig up with them.
Customer Answer
Date: 01/26/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time, I'm unable to accept Yahoo's response as resolving the issues I described. Representative has indicated that the like-dislike issue is still being looked into, and that he has no further update on the Help Page issue.
Business Response
Date: 01/27/2023
The Yahoo team is still working with *************************** to address their issues. We will be following up with them once we have more.
Customer Answer
Date: 02/06/2023

Complaint: 19314953

I am rejecting this response because I still haven't heard back from the business.

Sincerely,

***************************
Business Response
Date: 03/21/2023
The Yahoo team does not have an update or estimated time of when ******************** issue will be resolved. The Yahoo team will follow up with any updates as they are received.
Customer Answer
Date: 03/23/2023

Complaint: 19314953

I am rejecting this response because: It is only a notice that no update or estimated time to resolution is available. So, it does not resolve the issues I raised.

Sincerely,

***************************
Business Response
Date: 03/30/2023
The member's issue is with OpenWeb and our engineering team working with them but have no update or ETA at this time.
Customer Answer
Date: 03/30/2023

Complaint: 19314953

I am rejecting this response because the issues have not yet been resolved, although the business appears to be working on them.

Sincerely,

***************************
Business Response
Date: 04/14/2023
The Yahoo team does not have an update or estimated time of when ******************** issue will be resolved. The Yahoo team will follow up with any updates as they are received.
Customer Answer
Date: 05/04/2023

Complaint: 19314953

I am rejecting this response because it indicates only that no update or time to resolution is available. It doesn't provide a resolution, even after a period of weeks or months.

Sincerely,

***************************
Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As with other complainants, On 12/31/2022 I was suddenly locked out of my yahoo email service. I did not change any passwords, the issue occurred suddenly. After following all prompts on yahoo mail's website to attempt to regain access I was put into an endless loop of attempting to reset a password. After multiple attempts I was no longer allowed any more tries and was directed to call a help line which was paid help. After finally getting a human on the line I was told that i need to wait 24 hours or pay for help.
How is this possible? i have had an account for 24 years.
Business Response
Date: 01/18/2023
Business Response /* (1000, 5, 2023/01/03) */
The Yahoo Team has received the details of this complaint and has reached out to*************** to investigate and assist further.
Initial Complaint
Date:01/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nowhere does it say I HAVE to use PAID customer service support to unlock my account- I HAVE 2 factor authentication and am using another email to verify and STILL HAVE TO PAY. This email is attached to my Apple ID, iCloud, Facebook, Snapchat- ALL MY SOCIAL MEDIAs. It is INSANE that after authenticating I STILL have to pay them to authenticate it more? Fix this!!! I'm not paying yahoo- it's free, if I could afford to throw away 13$ I wouldn't choose to spend it on this, I'd spend it on my kids. Id rather delete my social medias and NEVER use yahoo for anything again- and make sure my family and friends know that yahoo will force you to give them money- one way or another. And this hasn't happened a week or two after establishing accounts. It's been awhile. Thanks yahoo! If yahoo wants to HELP LOCK ME OUT OF THE ACCOUNT THEYRE NOT LETTING ME UNLOCK VIA THE WAY THAT IM SUPPOSED TO BE ABLE TO- contact the email left or phone. No use contacting the email under the account because I can't access it. Because I have to pay to.
Business Response
Date: 01/17/2023
Business Response /* (1000, 5, 2023/01/03) */
The Yahoo team will reach out to *********** regarding her Yahoo account.

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Yahoo! is NOT a BBB Accredited Business.