Complaints

This profile includes complaints for C R & R Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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C R & R Inc has 9 locations, listed below.

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  C R & R Inc

  11292 Western Ave Stanton, CA 90680

• 

  C R & R Inc

  9828 Buckwheat Rd PO Box 290309 Phelan, CA 92371

• 

  Perris Disposal Company

  1706 Goetz Road Perris, CA 92570

• 

  CR&R Incorporated

  12739 Lakeland Rd Santa Fe Springs, CA 90670

• 

  C R & R Inc

  599 E Main St El Centro, CA 92243

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your full name and contact information;
  
  My name is 
  
  
  
  ********************;
  
  I rent the lot at 
  
  ************************************************
  
  ********, ** 85332
  
  Phone: ************
  
  (PO Box 832
  
  ********, ** 85332)
  
  
  
  Business name and contact information; 
  
  My complaint is against 
  
  
  
  ******** Environmental Services of ********** 
  
  *******************
  
  **********, ** 85390
  
  Phone: ************
  
  
  
  A summary of the issues; 
  
  I called them on November 8, 2022 and asked to receive weekly trash pickup and as of today, May 4, ************************************************************** $22.50 so far. Ive called on numerous occasions but to no avail. 
  
  
  
  At first I was told Id receive the trash cans within a week. Then I was told if I came and picked up the cans myself Id get them sooner. The last time I talked to them they said they were out of trash cans. 
  
  
  
  I feel waiting six months is a long time to have to wait for trash service. Im disabled so taking my trash to the dump myself is difficult. 
  
  
  
  This company is the only company to service this area so I cant hire a different trash company. 

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arranged bulk item pickup for 6am-6PM April 26th for a few items in front of the garage. These items were never picked up, without any communication to **** called the evening of April 26th to leave a voicemail requesting after-hours pickup for the bulk items, as well as a recycling can which they had missed.I received no response. On April 27th, CR&R picked up the recycling can, but not the bulk items. I called to inquire, and was told I would receive a call back. I never did.I called for a third time on the afternoon of April 27th. I was told they would see if they could get pickup for April 28th, and they would call me back. I never received that call.I called the morning of April 29th. A representative confirmed over the phone that CR&R would pick these items up later in the day. They never did.I called a fifth time, and I was informed that the pickup was pushed to Monday May 1st without communicating this to me whatsoever. The minimum wage phone representative made a point of asserting that I was receiving a free service, which I only receive for paying CR&R a monthly fee, so I was lucky to receive this service (which I was also not receiving, and have had to call five times to attempt).I live in a condo where the *** may fine you if you leave items out beyond trash day (April 28th). These were left out each day, with the agreed-upon expectation that CR&R would pick them up.If I incur any damages as a result of CR&Rs gross inability to maintain their obligations or communicate with me whatsoever, including any *** penalties, I will be taking legal action against this garbage company.I am requesting a billing adjustment to compensate for the ridiculous time & labor I have invested to get them to do their jobs. If I take legal action, this time will be taken into account at my hourly wage, which will be much more expensive than a billing credit.

  Business Response

  Date: 05/04/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  Upon review of the customer's account, it was determined there were a series of unforeseen circumstances that caused the delay of the customer's bulky item pickup. The service was rescheduled and expedited to Monday 5/1/23 to fulfill the customer's request. CR&R has made several attempts to contact the customer to follow-up and is awaiting the customer's reply. CR&R thanks the customer for his patience and understanding in resolving this matter.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want the CR&R to do their job and pickup the trash on time and not leave it undone. I would like their customer service department to be responsive. No trash collector came to pickup one of the trash. They need to collect trash in timely manner and not let it sit that long for a week.

  Business Response

  Date: 04/17/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  The customer contacted CR&R today, Monday 4/17/23, to advise of service concerns regarding her recycle cart. The customer's concerns were forwarded to the ********************* and the recycle drivers have been notified. CR&R will monitor this account closely and the drivers will report any possible issues during service. CR&R thanks this customer for their patience and understanding.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the course of the last three years of using CR&R, we have had mutiple instances of late waste services. The most recent and unacceptable was no service for green waste for the week of Jan *****st. I called at least twice to report that my service was missed, and yet no service was provided.I requested a credit on my next bill due to their failure to provide service; however, they denied it, stating that service was provided the day following our regular service day. I have my phone bill showing that I called after that day, refuting their claim of service (Why would I call if green waste was picked up). After they informed me of their denial, two months later, I appealed their decision, and yet have not had further correspondence from them.Although this is not definitive evidence, multiple people in the surrounding cities have had poor service, yet we have no choice to use CR&R.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CR&R service has been really bad lately. Especially in the last year. Last year they missed our street entirely. It took messages and phone calls every day. They don't answer their phone, so you have to call billing to talk to someone. Finally, a week later they picked our trash at 8PM after many phone calls. Now since then, they have been late picking up trash more and more. Usually, 1-2 days late. Have had numerous e-mails to and from *********** Assistant City Manager. CR&R was supposed to call me and never did. They don't respond to messages.

  Business Response

  Date: 03/30/2023

  Per BBB guidelines, CR&R is responding to this customer complaint.

   

  CR&R is committed to providing timely and efficient service for every customer. After investigation, it was determined that there were unexpected delays on the route that prevented our driver from servicing in a timely manner. The Operations team responsible for the area is aware of the situation and will be monitoring to ensure that service is rendered properly going forward. CR&R appreciates the patience and understanding of this loyal customer.

  Customer Answer

  Date: 03/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
    This has been an on-going issue for the last year.  I think it is BS.  More and more weeks they are late 1-2 days.  How much longer will this go on
  

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same issue with the trash and recycle pick up. My service days are fridays, they always leave this section either for trash or recycle. I called Monday 3/20/23 and spoke to **** he said he was going to send a truck out for pick up. No one showed up! So I called today Tuesday 3/21/23 I for got to ask for the person name. He also said they were going to send someone out here today and no one showed up. *** complained so many times for this and it seems like they dont care. I also told the dispatcher I spoke today I wanted to speak to the residential Route manager he said he would give him my phone number and the manager would call. Well its 8:15 at night and no one called. I feel this company does this kind of things because they have the franchise to the ****************. If it was an open market the outcome would be different I think!!!

  Business Response

  Date: 03/23/2023

  In accordance with BBB policy, CR&R is responding to this complaint:

  
  This customer spoke with a CR&R representative on Wednesday 3/22/23 and filed a complaint regarding recycle service concerns. A return service was scheduled on the same day to have the recycle cart serviced. CR&R has forwarded this matter to the route manager for review, and special notes have been provided to the driver to monitor the account. CR&R appreciates this customer's patience and understanding.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is understandable that when a major holiday occurs (Christmas, 4th of July, etc.), the service is delayed 1 (one) day as had been the routine with the previous owner. However the routine now is that not only when a major holiday occurs but also during a regular week (as was last week), it can be 2 and even 3 days for trash pickup.Keep in mind that we do not live in the city where it would be only a few feet for us to get the trash out to the trash barrel, but we live in the country and is quite a distance from the house to outside our property to the street for pickup. So sometimes now we have to keep full trash bags in the house til we happen to go out to town in order to dispose of the full trash bags into the trash barrel which is now down the hill from our house.We were even called once in past couple of months and told that the trash truck "might" not be there on the scheduled day but for sure the following day. Well 3 days later he finally showed up. At that point why put the trash barrel out for that next week when only 3-4 days of trash? So in essence this business is not providing the service it said it would provide and is thus undependable.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,My name is ***************************,Hopefully this message reaches someone who can help. I was looking to file a complaint against employees at the CR&R Inland Regional Material Recovery Facility. Recently a piece of equipment thats belongs to us was found on the property; we went into the office to ask how we could retrieve the property and they gave us a number to someone named ***** who they said could help.We called the number multiple times but no one answered. We went back and told the employees that we will be calling the cops if they dont help us retrieve the equipment. It was only at this moment that ***** came out and allowed us to take it.We thought that was the end of it but now when we go back they dont let use the facility to dump. They told us that we are banned but they wont tell us why.Its feel like this is backlash from the incident where it was our box that was taken. We are looking to file a complaint against Belen or talk to someone at headquarters who could hopefully help us out.Thank you for taking the time to read this and appreciate any help !Best Regards,**************

  Business Response

  Date: 03/08/2023

  In accordance to BBB policy, CR&R is responding to this complaint:

  CR&R has forwarded this matter to the local ********************* in ******, ** for review. This situation will be investigated and addressed with the customer as soon as possible.

• Initial Complaint

  Date:03/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Located in ********, *******. The lack of trash pickup is causing pest issues from a large amount of trash piling up. Im unable to take my trash to the dump myself like others have had to. We pay approximately $80 every couple months for services to just go 2 weeks without a pickup. As a family of 5 and 1 in diapers, having dirty diapers piling up for that long has become a nuisance. Everyone in the area is experiencing the same issue and unfortunately a lot of them are elderly or Spanish speaking only and are unable to file a complaint towards the business. Anytime weve called the office there is either no answer or they simply say we will get around to it when we can.

  Business Response

  Date: 03/03/2023

  In accordance to BBB policy CR&R is responding to this complaint:

  Upon review of the customer's account, CR&R has not found any reported service issues by the customer or the drivers on route. CR&R has raised this concern with the local Operations team and place special notes on the account to ensure service is monitored closely for this customer for the next few service days. CR&R drivers have been instructed to report back in the event of a service issue.

  Customer Answer

  Date: 03/04/2023

  
  The response was upon review of the customers accountno reported issues. Well of course there wouldnt be. They are simply phone calls and they wont report the calls from every caller. Need I specify my account number and name every time Im inquiring why pickup is between **** days late? Just so they have record who each person is thats calling? This response is from the main office in **********, who likely have no clue how ********** CR&R is running and how horrible the service is. I will attach screenshots from multiple customers in regards to this same issue. I can assure im not the only one. 

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is **************** for ** facility. The entire area covered (mostly **********, ** area) has been having wide spread issues and any attempt to resolve ends in frustration. In December and Jan we were not given service for 2.5 weeks. Many others experienced same and even more non service issues than myself. There was a huge blowup on ******** requesting help, complaints, personal experiences, etc. When I complained I received no help. I asked for refund, no help. Standard reply is "We eventually picked up your trash right?" I paid half my monthly bill and now I am receiving "pay or else" letters on the unpaid balance of which I received NO SERVICE. I have spent hours on hold, sent to collections department (as in punitively, before I refused to pay...) Many people are still having issue. The dump is shut down often due to broken equipment, I assume. I am asking STILL for $37 credit for 2.5 weeks of NO SERVICE. I am not the only one. Thank you.