Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others have stated, a call was transferred to me where a person was pretending to be our usual toner provider. I am the newest member of the tech group here so I thought it was true. They claimed the price for the toner was going up but we were going to be kept on the usual price for one reason or another. They sent us some toner a few months back and today I have gotten an invoice in my email for what I now know is a grossly inflated price. The toner has not been opened and I am willing to send it back since this was an unsolicited call and I never truly agreed to accepting anything, I was just told it was going to happen.

  Business Response

  Date: 07/31/2025

  We are responding to the complaint regarding a recent toner shipment and invoice.
  The customer reached out to us on July 29, 2025, requesting to return the product. We responded the same day, providing a prepaid return label and confirming that the invoice had been credited in full, resulting in a zero balance on the account.
  We regret any misunderstanding that may have occurred during the initial phone call. While we strive to clearly communicate the nature of each order, we took immediate action to resolve the matter to the customers satisfaction once notified of the concern.
  As of today:
  The toner has not been used or opened,
  A prepaid return label has been issued,
  The account has been credited in full,
  No further contact will be made with the customer.
  We believe the matter is now fully resolved and no further action is required from the customer beyond returning the unopened product.
  Please let us know if any additional information is needed to close this case.

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I submitted this at the same time as responding to their invoice so that I could bring more attention to the shady practices of this company. I will mark this as satisfactory because we were able to come to an agreement, but I don't want anyone to take this as a message of "good customer service". Don't pretend that you have ever been involved with us. Don't send grossly overpriced products.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a call from a *** ******* at Advanced Data Solutions regarding toner for our printer. The assistant that spoke to him did not authorize any orders, however we received a shipment of 3 cartridges with a $1000 bill...Upon calling them several times, no one answered, and when I called *** *******, his number was disconnected. This is absolutely a scam and I want any accounts related to our company deleted and to be taken off any contact lists.

  Business Response

  Date: 07/24/2025

  We appreciate the opportunity to respond to this complaint and would like to clarify the situation.
  Upon reviewing our records and call logs, we found that the person who authorized the toner order was not the same individual who filed this complaint. At no point prior to the BBB filing did we receive any phone calls or emails from the complainant or their company regarding an issue with the order. Had the customer contacted us directly, we would have promptly addressed the matter and arranged for a return, avoiding any frustration or inconvenience.
  As part of our resolution process, a prepaid return shipping label has since been issued to retrieve the product. Additionally, the account has been fully credited, and the invoice voided, resulting in a zero balance. No charges have been processed or collected.
  We have also removed the companys information from our database and flagged the account to prevent any further shipments or communications.
  This matter has been resolved in full, and no further action is required from the customer. We remain available to assist if needed.
  
  Let me know if you'd like to include the date of the original order, name of the person who authorized it, or the date the label was sent.

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a serious complaint against Advanced Data Solutions regarding an unsolicited shipment of printer toner that we did not order or authorize. This conduct is unacceptable, and we are demanding the following immediate actions:1. A full refund for the unauthorized shipment 2. A prepaid return label for the toner 3. A written guarantee that we will never be contacted again or sent any products from your company in the future Your representative cold-called our office and deceptively implied that we had previously done business with your company. When asked for our printer model, we were led to believe we were being offered a lower-priced toner due to inflation, without a clear transaction or agreement. At no point did we confirm an order, nor did we authorize a purchase or shipment. The invoice we received, dated July 9, 2025, was entirely unsolicited. Additionally, our business name was misspelled on your documentation.Since receiving the package, we have attempted to contact your customer support line multiple times. Each attempt either went to voicemail or was answered with silence. This lack of accountability and transparency is both unprofessional and deeply concerning.We believe your actions may constitute unfair and deceptive trade practices in violation of consumer protection laws.We expect a written response within 5 business days, confirming our refund, the return process, and assurance that no further contact will be made.Invoice number- ***** REP- 18

  Business Response

  Date: 07/15/2025

  We are writing in response to the complaint submitted by the customer regarding Complaint ID: ********.
  Please note the following:
  No Payment Was Ever Made: The customer has never been charged nor paid for the toner shipment in question. As such, no refund is due.
  Account Credited and Invoice Canceled: As a courtesy and to avoid any confusion, we proactively credited the account in full, resulting in a zero balance. The invoice has been fully canceled, and there is no outstanding obligation on the customers part.
  Return Label Provided: A prepaid return shipping label (via call tag) was issued and sent to the customer to arrange pickup of the toner.
  Customer Data Removed: In accordance with the customers request, we have removed their business information from our system and flagged the account to ensure no further shipments, phone calls, or solicitations will occur.
  Prior Communication: This resolution and all related information were previously communicated directly to the customer before the ******************** complaint was received.
  We take all customer concerns seriously and have taken all necessary steps to resolve this matter thoroughly and professionally. No further action is required from the customer, and we respectfully consider this matter closed.

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have contract with our printer company that includes toner cartridges. We received a bill for toner cartridge from ************ Solutions. We have never used them before and did not contact them for toner. In looking into their complaints, sound like this company does this. Which is illegal. Also when trying to call them no answer and no resolution. They put a employee name on the bill (spelled incorrectly) saying that she ordered the toner which we know is false and a lie. I want written confirmation to void this bill and never contact our company again.

  Business Response

  Date: 06/26/2025

  We appreciate the opportunity to respond.
  This account has already been written off and closed as a courtesy. No payment is owed, and there will be no further contact or invoicing from our company.
  Please note that all orders processed by our company go through a confirmation and verification process prior to shipment. In this case, our records indicate that the order was confirmed; however, given the customers concerns, we have permanently closed the account and resolved the matter in full.
  We respectfully disagree with the characterization of our business practices, but we consider this issue resolved and have taken steps to ensure no future contact.

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Advanced Data Solutions for engaging in deceptive and predatory business practices. On 4/22/25, I received an unsolicited call from ******* ****** on our companys main line claiming that due to a "failure to notify" us of a price increase for toners, they were offering a "locked-in" rate for two years. Relying on this representation, we accepted a shipment of toner under the assumption it was part of the agreed-upon terms. It was not. However, one month later, Advanced Data Solutions invoiced us $598 for a single tonera price grossly inflated beyond market rates. This appears to be a deliberate bait-and-switch tactic targeting small businesses. This conduct is unacceptable and may violate consumer protection laws prohibiting unfair or deceptive trade practices, including misrepresentation of pricing terms (false "locked-in rate" claim). Educate your employees of what goods and companies you do work with to prevent falling victim to this.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call a couple weeks ago from someone claiming to be from Brother informing us there was a notice that went out to customers of a price increase in their toner, but the notice was not sent out to all customers, including my company, so as a courtesy they said they were going to keep our current rates for the next calendar year. I didn't think anything of it at the time other than that was generous, and they said they would follow up to confirm shipping details (which is when I should've known it was a scam, because this exact thing happened to me a few months ago). They did, and then this morning I received a package with a completely different brand of toner inside from a company called "Advanced Data Solutions," which led me here. I know they will be invoicing me for this printer, and ***** won't let me return the shipment without creating my own shipping label, or reaching out to the shipper, which from all the reviews I know for a fact won't get back to me, much less create a return label for me to send this back to them. We are not going to pay the invoice when it comes, and I want it voided altogether so they stop contacting us to pay it (which I also know they will be doing).

  Business Response

  Date: 05/14/2025

  Thank you for the opportunity to respond.
  Advanced Data Solutions (ADS) is an independent office supply company and is not affiliated with ******* or any printer manufacturer. We are concerned to hear the customer felt misled and take such concerns seriously.
  According to our records, the order in question was confirmed and verified during a follow-up call, during which the customer was clearly informed that the order was being processed and shipped by Advanced Data Solutions. Shipping details were also confirmed at that time. Prior to this BBB complaint, we received no communication from the customer regarding any concerns or a request to return the product.
  Nonetheless, as a courtesy and in the interest of resolving the matter, we will credit the order in full, issue a prepaid return label for the unopened product, and close the account to prevent any future contact or shipments.
  We appreciate the opportunity to address this issue and consider the matter resolved.
  Sincerely,

  Advanced Data Solutions

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory enough to me. I do not appreciate their gaslighting in reference to pretending to be from Brother as if I'm the one who's wrong, but I would like to get this over with and will settle for never, ever being contacted by them again.
  
  Sincerely,
  Madison ****

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has engaged in deceitful and predatory business practices. Over the course of several months, they have sent us multiple shipments of toner products that we did not order. Our actual toner needs are already provided for free through a contract with a different supplier.Despite never placing an order, we have been charged MULTIPLE TIMES of $1,494 for these unauthorized toner shipments. We attempted multiple times to contact the company to return the unwanted products and request a refund, but all calls go unanswered and are consistently routed to voicemail. No one returns our messages.Their website provides no viable means of customer support, and it is clear at this point that the entire operation is a scam. This company preys on businesses by misrepresenting themselves, sending unordered products, and then disappearing when it comes time to resolve the issue. This is malicious, deceptive, and completely unacceptable.I am demanding a full refund for all the toner products delivered to our property that were never ordered.This company should be investigated and held accountable for their unethical business practices.

  Business Response

  Date: 05/06/2025

  We are sorry to hear of the customers dissatisfaction and appreciate the opportunity to respond.
  Advanced Data Solutions (ADS) takes customer service and transparency very seriously. We do not engage in unauthorized shipments. All toner orders shipped by ADS are initiated by the customer and confirmed through a verification process with the individual who places the order to ensure accuracy and authorization.
  We understand that the customer now wishes to return all toner products received. As stated in our policy, we offer a 30-day return window on all purchases. However, in an effort to reach an amicable resolution, we are willing to make an exception:
  We will accept the return of all 2025 shipments, totaling $3,486.00, and issue a full refund for these.
  For any toner shipments delivered prior to 2025, we are willing to provide a one-time product exchange as a courtesy.
  Regarding the customer's attempts to contact us, we have reviewed our records and found no prior communication. We have since spoken with the customer and discovered they were attempting to reach us using an incorrect email address, which may have contributed to the lack of response. ADS is available via phone and email, and we work diligently to respond to all inquiries in a timely manner.
  We do not have access to information about the customers separate supply contracts, nor do we initiate shipments without verified orders. Any suggestion that ADS operates unethically or engages in deceptive practices is categorically false and not reflective of our business conduct or values.
  We are committed to resolving this matter professionally and respectfully. Once the customer confirms they will proceed with the return and/or exchange as outlined above, we will coordinate accordingly and update the complaint status with the BBB.
  Sincerely,
  **** ******
  ************************************start="2119" data-end="2122"> Advanced Data Solutions

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Staff received a call from this committing we order toner from them and we needed to order more. When the staff member questioned them they said yes you have ordered from us before. This was a lie and they sent us toner we dont even need and also just sent us an absolutely ridiculous bill for ******. Our printer company doesnt use them. My first time calling I was hung up on. The second call was picked up and the person said they will be emailing me an *** packaging slip to return the item. I havent received anything yet.

  Business Response

  Date: 04/17/2025

  Filed by: Gulf Coast Pediatrics of Sarasota ***** *******
  Phone: **************
  Email: **************************************
  Date: April 17, 2025
  
  To Whom It May Concern,
  This letter is in response to the complaint filed by ***** ******* of ********************* of *********
  According to our records, our customer service department received a phone call on April 16, 2025, from Ms. ******* regarding the return of toner products that were reportedly ordered in error. The original order was placed by a staff member at her office, ******* **********, who confirmed and authorized the transaction with our team.
  Following Ms. ******** call, our representative advised that a prepaid *** return label would be emailed within 24 to 48 hours. Our records confirm that the return label was sent the next day to the email address provided: **************************************.
  Additionally, the customer's account was credited at that time, and no payment has been collected or is owed.
  We are committed to transparent communication and excellent customer service. Based on the swift response and resolution of this matter, we believe this complaint may have been submitted prematurely. Nonetheless, we remain available to assist Ms. ******* with any further concerns and aim to maintain a positive relationship with all of our clients.
  Sincerely,

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called us right when we were a new business and claimed that they were partnered with ***** to send us toner when we required it. We thought that we were supposed to get it from them, not knowing that the toner was included under our service agreement. They said that there was going to be a price increase, and to get our toner before the price was increased. We said ok and sent 439$ not knowing that we get it for free from *****. So they posed as a canon partner and we thought it was legit and sent them money. I have called them trying to get it back, to no success. Their whole website is phony, and even has lorem ipsem writing on it. They are somehow getting information from people starting new service contracts and then scamming them into buying their toner. Ive seen online that this is not the first time they have done this. here is their website: **********************************************

  Business Response

  Date: 11/12/2024

  Thank you for reaching out to ADS. We have thoroughly reviewed your recent complaint, along with our records, and we appreciate the opportunity to clarify this matter.
  
  Upon investigation, we confirmed that the order in question was placed by you, and it was completed according to our standard protocols. Our policy allows customers to return goods within 30 days or within a reasonable timeframe, upon additional approval. Regrettably, as this order was completed nearly a year ago and no request for return was made within the allowable period, we are unable to authorize a return or issue a credit at this time.
  
  Please note that we take great care to verify all orders with our customers, and our records indicate that your account was last active in January 2024, when the balance was paid in full.
  
  If you have any further verifiable information or additional documentation that might assist us in exploring alternative resolutions, we welcome you to share it. Our aim is always to ensure a clear and satisfactory experience for our customers.
  
  Thank you again for reaching out, and we are here to assist with any further questions you may have.
  Sincerely,

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22482675
  
  I am rejecting this response because:  They were dishonest and said that they were with canon, which made me think that it was ok to pay this.  They take advantage of people with service contracts trying to convince them that they are the ones that we are supposed to get our toner from.  Which is not the case at all, canon provides that FOR FREE.  I want to know how they knew that I had a service contract.  They are clearly taking advantage of people.  

  They call, and say that the price of the ink is about to go up to pressure the person to buy it.  Even though we get it for free.  Dishonest business tactics.  We would like a full refund.  

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advanced Data Solutions calls with all your information and makes it seem like they are the ones handling your supply account. They informed us via phone call on 3/22/24 that our toner order was due to be shipped, except for one that was backordered that they'd ship as soon as possible, and then with as little a response as, "Okay, thank you for letting us know.", they process a full order on your behalf of unneeded toner that was never actually ordered and ship it out with an invoice for $1,275.44 (invoice # *****, ship date 3/25/24). The large amount was a red flag for our finance team, who let us know this company was not, in fact, our ink supplier. However, I'm afraid, as a new employee very unaware of this scam, we already mistakenly paid one much smaller invoice. Conveniently for Advanced Data Solutions, no customer service representatives are available to answer calls for returning the toner and cancelling any balance. After a simple ****** search of just the company name, we found several other companies have fallen victim to these outright lies.

  Business Response

  Date: 04/17/2024

  ADS has received the complaint filed on behalf of customer. After discussion with customer. ADS has processed the request to pick up the goods and credit out any remaining balance.

  Please let us know if there is any further assistance required.