Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toner Pirates!!On 8/20/2025, someone named ***** called our main number from a blocked number to confirm a toner order that we never placed. They took the full name of the receptionist who answered. Later, we received an invoice with her name as the person who ordered. We record our calls, so I was able to listen to it and the caller (*****) claimed that we would be receiving an order we had previously placed. We have never done business with Advanced Data Solutions previously based on our records so we would not have an automatic order in. This sounds like a scam and/or predatory business practices.

  Business Response

  Date: 09/19/2025

  We take all complaints very seriously and appreciate the opportunity to address this matter. Our team is reviewing the transaction and communication history to ensure transparency and clarity in our customer interactions.
  While we had not previously received direct correspondence from the customer regarding this issue, we understand their concern and want to resolve it quickly. Therefore, we will be taking the following steps:
  The customers account balance will be set to zero.
  A return label will be issued so any product received may be returned at no cost.
  The customer will not receive further contact regarding this order.
  We consider this matter resolved and closed, and we remain committed to maintaining clear and fair communication with all customers.

  Customer Answer

  Date: 09/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/2025 our office received an unsolicited invoice from Advanced Data Solutions (ADS) for toner we never ordered. Invoice #***** lists TN830XL Brother MFC-L2820DW HY Black Toner Ctg COMP (Qty 1) for $198.00 plus $13.86 shipping/processing, total $211.86. There was no purchase order, no written authorization, no contract, and no shipment received (the invoice Tracking # field is blank).On 9/10/2025, after the mailed invoice arrived, I called ************** and the listed customer-service line **************. The representative was rude and said the authorized staff member from their company named *** ******* was that agent involved. We were told the order had been approved by someone in our staff, our phone logs show no incoming or outgoing communication with ADS or *** ******* prior to 9/10/2025, and in any case no one in our office agreed to or authorized any order.We have no account or contract with ADS. This appears to be a deceptive office-supply/phantom invoice practicebilling for goods not ordered or delivered.Requested resolution:Void Invoice #***** and confirm our balance is $0.00.Close/suppress any account created in our name and place us on permanent Do-Not-Contact (phone, email, mail).Email written confirmation.If ADS claims anything shipped, send a prepaid return label; we will return any unopened item. (As of today, we have only received an invoiceno goods.)Business details from the invoice: Advanced Data Solutions, ***********************************************************; phone **************; email **************************************

  Business Response

  Date: 09/11/2025

  Our records indicate that the invoice in question has been credited, leaving a zero balance. The account has been closed, and the customer has been added to our Do Not Contact list per their request.

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sent an invoice for a black toner. The invoice says it was ordered by our receptionist, who has no ability to request items or to place orders. Someone called from this company simply to get the name of an individual who works here to make it seem like she had ordered toner. We have never ordered toner from here and had never heard of this company prior to receiving an invoice from them. This order wasn't made by anyone at our company and we would not do business with this company, nor have we ever attempted to order anything from this company

  Business Response

  Date: 09/15/2025

  
  Our records indicate that this matter has already been resolved. A credit memo reflecting a zero balance was issued to customers account, and the account has since been closed.
  If you have any further questions or require additional assistance, please do not hesitate to contact us.

  Customer Answer

  Date: 09/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Dont ever send us items we havent requested again or contact us.  What a scam of a company 

  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:08/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an unsolicited phone call from a company representing themselves as our copier service company. They gave us the model number of our machine and said they were shipping our toner to us. They got the name of the individual who answered the phone. We received the toner and today I received an invoice from Advanced Data Solutions for $532.86 for the toner they shipped to us. Our copier service company sends us toner so the employee who answered the phone had no reason to believe this was a billing scam. I left a message for them to send me a call tag so that I can return their toner.

  Business Response

  Date: 09/04/2025

  We acknowledge the customers concern regarding the unsolicited shipment and invoice. After reviewing the matter, we contacted the customer directly to resolve any issues.
  The merchandise was picked up and returned, and the account was fully credited. At this time, the matter is considered closed.

  Business Response

  Date: 09/04/2025

  We acknowledge the customers concern regarding the unsolicited shipment and invoice. After reviewing the matter, we contacted the customer directly to resolve any issues.
  The merchandise was picked up and returned, and the account was fully credited. At this time, the matter is considered closed.

  Customer Answer

  Date: 09/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an invoice from Advanced Data Solutions for $532.86 for toner we neither ordered nor received. Now we are receiving phone calls from them looking for payment.

  Business Response

  Date: 08/26/2025

  As per Our reords, We do not show any amont due for customer.

  Please advise if there is any addititonal information needed for resolution.

   

  Customer Answer

  Date: 08/28/2025

  We have an invoice from the company for items we did not purchase or receive.  We have received nasty phone calls from them demanding payment.  Have they said there are no open amounts from us?

  Business Response

  Date: 09/04/2025

  Our records show that a credit memo was issued on August 13, 2025, which fully resolved your account. As of that date, the account was closed, and there is no open balance.
  You have stated that a collection call was received after this date; however, you did not provide any time, date, or caller details. We have no record of any such call being made from our office, and without further information we are unable to investigate your claim.
  Please consider this matter resolved.
  Sincerely

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I hope that the BBB is aware that this entire "transaction" was bogus.  We never did business with them.  We never ordered anything.  We never received anything.  "Advanced Data Solutions" is a dangerous entity.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An invoice and material came into our facility. The material was not ordered from ************ Solutions our credit card was charged and we need a refund as this is not an order that was approved. A credit card transaction was not authorized. They have called multiple times to tell us that the "summer shipment" is ready to ship of 3 toners. When we declined they said they will call back later this month. We firmly told them we do not do business with them and we will never do business with them, do not ship anything to us.

  Business Response

  Date: 08/05/2025

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and have carefully reviewed the complaint regarding the shipment and invoice in question.
  Please see our response below:
  Refund ********************start="475" data-end="478"> Although our records indicate that the customer provided a payment method and authorized us to process the open invoice, we are committed to resolving this matter amicably. As a courtesy, we are issuing a full refund for the transaction. The refund is currently being processed and should reflect on the customers original form of payment shortly.
  Return ***************start="848" data-end="851"> We are also issuing a prepaid return shipping label to facilitate the return of the toner shipment. The label will be sent to the customer promptly. Once received, we kindly request the return of the unopened product.
  Order ***********************start="1097" data-end="1100"> Our records show that the customer provided verbal confirmation to proceed with the shipment and associated billing. At no point prior to this complaint did we receive any correspondence from the customer expressing concerns or requesting cancellation of the order.
  Do-Not-Contact *****************start="1397" data-end="1400"> Per the customers request, we have added their business to our internal do-not-contact list and flagged their account to prevent any future communications, shipments, or marketing outreach.
  We regret any confusion this situation may have caused and believe that all necessary steps have now been taken to resolve it. If the customer requires any further assistance or documentation, we remain available and committed to ensuring their satisfaction.
  Sincerely,

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative called claiming a price increase about toner that went unnotified for a price increase and would "lock in" our previous price. This call sounded legitimate and not like most scams leading to a second call from the "shipping department" to confirm this order. After it was accepted by receiving we realized this was a scam as our toner is provided free through another company agreement. There is an invoice indicated on the packing slip that we will not be paying. Should this scam company want their toner back, they can provide a ***** account number for return. I will not be paying any invoices we receive from this company. Any account that was created for us needs to be shut down.

  Business Response

  Date: 08/04/2025

  After reviewing the matter, we would like to clarify the following:
  Invoice Credited: The invoice associated with the shipment in question has been fully credited, and there is no balance due from the customer.
  Return Label Issued: A prepaid return label is being provided to facilitate the return of the toner. The customer will not incur any costs for the return.
  Vendor Status: ADS is an independent vendor and is not affiliated with any other toner suppliers or service providers. We will continue to clearly communicate this in all future interactions to avoid any confusion.
  Transparency in Communication: We want to clarify that this was not a scam. ADS has strict protocols in place to ensure the utmost transparency in all customer interactions. All pricing and order confirmations are clearly communicated prior to shipment. However, we understand there was confusion in this case, and we respect the customer's position.
  Account Closure: The customer's account has been closed and suppressed, and no further communication or shipments will be made.
  We take these matters seriously and remain committed to clear, honest, and professional business practices. Should you need any further information, please feel free to contact us directly.

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that IF they do actually provide a label and refrain from further contact, I will be content on the matter. I would like it to be noted that their practices are by no means honest and there is almost no way to contact the business directly as both the number and email provided do not garnish a response. I would appreciate if this response serves as a warning to those who will undoubtedly contact you in the future over this deceitful company. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company reached out saying it was our toner company that we have a contract with. They said we would get another call just to verify authorization and to ***eat exactly what the *** said. The *** continued to lie and say we have always used them. They sent toner and then sent a bill for the toner without ever sending an email confirmation or sending it to a manager within the company for contractual approval. I've been trying to contact the business and there is no answer through phone, email, or website. This is very much a scam that lies and baits companies.

  Business Response

  Date: 07/31/2025

  According to our records, we received an email from the customer on July 29, 2025. We responded that same day, providing a prepaid return label and notifying the customer that a full credit had been issued to their account.
  All communication was handled promptly and professionally, with the customer's request fully addressed without delay. Additionally:
  The invoice has been credited in full,
  The return label was sent on July 29,
  And the account has been flagged and suppressed from all future contact.
  We respectfully disagree with the claim that this is a scam. Our company follows strict internal procedures to verify and confirm all orders. That said, we took swift action to resolve this situation in good faith the moment we were made aware of the issue.
  As of today, there is no balance due, all customer requests have been fulfilled, and the matter is considered resolved on our end.
  We remain committed to fair business practices and welcome any further questions should clarification be needed.

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Advanced Data Solutions for engaging in deceptive and predatory business practices.On June 16, 2025, our company received an unsolicited call on our main line from a representative of Advanced Data Solutions. The caller claimed that, due to a failure to notify us of a toner price increase, they were offering a locked-in rate for two years. Relying on this representation, we accepted a shipment of toner under the belief that it was part of our existing subscription service and subject to those terms. It was not.Several weeks later, we received an invoice for $266.43 for a non-name-brand toner cartridgesignificantly higher than the current market rate of $144.89 for genuine HP toner. This appears to be a clear bait-and-switch tactic aimed at misleading small businesses. Such conduct is unacceptable and may constitute a violation of consumer protection laws that prohibit unfair or deceptive trade practices, including the misrepresentation of pricing terms.On July 22, 2025, we received another unsolicited call from the company. Under similarly misleading circumstances, one of our employees was persuaded to agree to the purchase of four additional toner cartridges for $996, plus shipping and handling.We have made multiple attempts to contact Advanced Data Solutions by phone but have only reached voicemail, with no return calls.We are requesting the following actions:- A full refund of the $266.43 already paid - Cancellation and voiding of the $996 invoice for the additional toner cartridges - Immediate cessation of all further contact from Advanced Data Solutions - A prepaid shipping label to return all toner cartridges received at no cost to us We expect a prompt resolution of this matter.

  Business Response

  Date: 07/31/2025

  We are responding to the complaint filed against Advanced Data Solutions regarding the shipment and billing of toner supplies.
  Upon receiving email correspondence from the customer on July 29, 2025, we immediately took steps to resolve the issue. That same day, we:
  Provided a prepaid return label for the toner products,
  Voided the $996 invoice related to the additional toner shipment,
  Placed the account on hold and suppressed all contact information to prevent further outreach of any kind.
  Additionally, per the customers request, a full refund of $266.43 will be issued once the products are received back at our facility. We are closely monitoring the return and will ensure the refund is processed promptly upon receipt.
  The customer acknowledged our communication and thanked us for our prompt handling of the matter. All actions requested in their complaint are either already completed or in progress, pending the return of the goods.
  We remain committed to resolving any outstanding matters and maintaining transparent and ethical business practices.
  Sincerely,

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others have stated, a call was transferred to me where a person was pretending to be our usual toner provider. I am the newest member of the tech group here so I thought it was true. They claimed the price for the toner was going up but we were going to be kept on the usual price for one reason or another. They sent us some toner a few months back and today I have gotten an invoice in my email for what I now know is a grossly inflated price. The toner has not been opened and I am willing to send it back since this was an unsolicited call and I never truly agreed to accepting anything, I was just told it was going to happen.

  Business Response

  Date: 07/31/2025

  We are responding to the complaint regarding a recent toner shipment and invoice.
  The customer reached out to us on July 29, 2025, requesting to return the product. We responded the same day, providing a prepaid return label and confirming that the invoice had been credited in full, resulting in a zero balance on the account.
  We regret any misunderstanding that may have occurred during the initial phone call. While we strive to clearly communicate the nature of each order, we took immediate action to resolve the matter to the customers satisfaction once notified of the concern.
  As of today:
  The toner has not been used or opened,
  A prepaid return label has been issued,
  The account has been credited in full,
  No further contact will be made with the customer.
  We believe the matter is now fully resolved and no further action is required from the customer beyond returning the unopened product.
  Please let us know if any additional information is needed to close this case.

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I submitted this at the same time as responding to their invoice so that I could bring more attention to the shady practices of this company. I will mark this as satisfactory because we were able to come to an agreement, but I don't want anyone to take this as a message of "good customer service". Don't pretend that you have ever been involved with us. Don't send grossly overpriced products.
  
  Sincerely,
  
  **** ********