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Business Profile

Collection Systems

Caine & Weiner
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,879 total complaints in the last 3 years.
  • 1,045 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account shows delinquencies despite receipts that confirm payments were made on time.

  • Initial Complaint

    Date:08/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing a collection account opened by ********************** on October 16, 2023, which is listed on my credit report as originating from Progressive. I have never had a contract or agreement with either Progressive or Caine & Weiner, and I have never been contacted by Caine & Weiner in any form.I formally request the following:Validation of the debt, including:A copy of a signed agreement or contract with my signature.Documentation of the assignment or transfer of the debt from Progressive to Caine & Weiner.A full breakdown of the amount claimedincluding principal, interest, and feesand the date of first delinquency.If validation cannot be provided, I demand that:This collection account be removed from all credit reporting agencies.Any ongoing collection or reporting by Caine & Weiner cease immediately.I am submitting this complaint under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). As demonstrated by prior consumer cases, Caine & Weiner has previously marked accounts as disputed or closed accounts as fraud, leading to their removal from credit reports when validation was not provided appropriately

    Customer Answer

    Date: 09/01/2025

    Hello Jazmine,

    Thank you for your response. I want to clarify that I was never contacted by Caine & Weinerthis collection account appeared on my credit report without any prior notice.

    I would however, like:

    - A copy of the **original signed contract**
    - Proof of **assignment or transfer** of the debt
    - A full **itemized breakdown** of the amount claimed
    - Confirmation of their authority to collect the debt

    I do not know why Caine & Weiner are showing on my credit report

    Please proceed with the conciliation process, and let me know if any additional information is needed.

    Thank you,  
    [Your Name]


    ******* ********

    Business Response

    Date: 09/03/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 09/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:08/27/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner. I do not have a contract with Caine & Weiner. They did not provide me with an original contract as requested.

  • Initial Complaint

    Date:08/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not responsible for account. I do not have a written contract with this creditor. Please provide written contract. If not, have this account deleted from my credit report in accordance with the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681.

  • Initial Complaint

    Date:08/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine &Weiner ************ I do not have a contract with Caine &Weiner ************ they did not provide me with the original contract as requested.

  • Initial Complaint

    Date:08/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

    Business Response

    Date: 08/28/2025

    We have completed our investigation of this complaint and closed these accounts in our office. We will send a
    request to the credit reporting agencies to have these accounts removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:08/25/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for any debts with Caine and Weiner. This collection agency has an account on my credit reports reflecting inaccurate info from Geico. I do not have any contracts with this collector. Until original contracts are furnished, Im asking that all derogatory information be removed from all 3 credit bureaus.

    Customer Answer

    Date: 08/25/2025

    Greetings,

    I called the phone number listed on the credit report and spoke with a representative back in February. I never received any documents by mail. Not even a letter providing me with the account details. The only information I have is what's on my credit report. Will submitting my call log from February be useful?

    Business Response

    Date: 08/26/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

    Customer Answer

    Date: 08/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:08/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not reliable for this debt with PROGRESSIVE. I do not have a contract with CAINE & WEINER. They did not provide me with original contract as requested

  • Initial Complaint

    Date:08/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please delete this account from my credit file, as it does not meet reporting standards.

    Business Response

    Date: 08/26/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a
    request to the credit reporting agencies to have this account removed from the consumers credit report. This
    request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:08/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My identity has been compromised after I had learned these past few weeks from my credit report that someone has been using and changing my information eg address to multiple different addresses. I have listed & contacted these creditors to make them aware of this. All of them are requesting that I fill out a full Packet to show cause in order for them to cease reporting to my credit due to this identity theft. I also found this account that I believe not mine:Acct name: ********************** (Original Creditor: PROGRESSIVE)acct no. *************date opened Sep 19, 2023 balance $97.00 I am not liable for this debt and I do not have a contract with:Company: CAINE WEINER Address: ****************************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ***************************************************************************************************** and email at [email protected] need a response from the company.

    Business Response

    Date: 08/26/2025

    We have completed our investigation of this complaint and closed this account as fraud. We will send a request to
    the credit reporting agencies to have this account removed from the consumers credit report. This request may
    take up to 45 days to be reflected on the consumers credit report.

Caine & Weiner is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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