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Business Profile

Collection Systems

Caine & Weiner
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,871 total complaints in the last 3 years.
  • 1,036 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********, I do not have a contract with CAINE & WEINER, they did not provide me with the original contact as I requested.

    Customer Answer

    Date: 05/05/2025

    I am submitting this complaint regarding Caine & Weiner. I contacted them to request a copy of the original contract related to the debt they are attempting to collect. They informed me that they do not have the original contract or supporting documentation. Without proper validation, I am disputing this account and requesting it be removed from my credit report immediately. 

    Business Response

    Date: 05/06/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

    Customer Answer

    Date: 05/06/2025

     
    Complaint: 23283297

    I am rejecting this response because:

    I am not liable for this debt with Progressive. I do not have a contract with CAINE & WEINER, they did not provide me with original contract as requested. 

    I demand this account be removed from my credit report immediately. 

    Sincerely,

    ***** *******

    Business Response

    Date: 05/08/2025

    We have completed our re-investigation of this complaint. Based on the information reviewed, we have determined this dispute is substantially similar to a dispute previously investigated and responded to on May 6, 2025. Please send any additional information or documentation to support your dispute to our office to re-investigate. Until additional information is received, we maintain the consumer and account information has been accurately reported to the credit reporting agencies.

    Customer Answer

    Date: 05/14/2025

     
    Complaint: 23283297

    Thank you for your continued assistance with this matter.

    I am writing to formally reject Caine& Weiners most recent response to my complaint. To date, they have not provided me with the original contract or any valid documentation that legally verifies this alleged debt. As the Fair Debt Collection Practices Act (FDCPA) requires, I have the right to request proper validation, including but not limited to:

    - The name of the original creditor
    - A copy of the original signed agreement or contract establishing the debt
    - A complete payment history detailing how the alleged amount was calculated

    Simply stating that the account has been verified, without producing legally sufficient documentation, is not an acceptable or lawful form of validation. Their refusal or inability to provide this documentationafter multiple requestsraises serious concerns about the legitimacy of this account.

    Again, I state for the record: I am not liable for this debt with Progressive and have no contract or business relationship with Caine & Weiner. Until they provide verifiable proof, including the original contract, I demand this account be removed from all credit reporting agencies immediately, as continued reporting without proper validation constitutes a violation of my consumer rights.

    Please keep this case open while I await proper documentation, or escalate this complaint for further review as Caine & Weiner has yet to fulfill their legal obligations.

    Sincerely,
    Leana *******

  • Initial Complaint

    Date:05/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner. I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:05/05/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********. I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This account was reported without proper verification, breaching FDCPA guidelines

    Business Response

    Date: 05/06/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why **** FUNDING is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ************ Amount Disputed: $393

    Business Response

    Date: 05/05/2025

    Please note, the consumer appears to be filing this grievance against **** Funding, which is not our company. The account with ******************** & Weiner is for a past due balance with *************************** We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:05/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Caine & Weiner. I do not have a contract with Caine & Weiner. They did not provide me with the original contract as requested.

    Business Response

    Date: 05/05/2025

    We have completed our investigation of this complaint and believe we have accurate consumer and account information. We will mail the consumer verification. We have noted the dispute on the consumers account. If the consumer requires further assistance, they can call our office at ************* or use the E-mail Us option at *****************.

  • Initial Complaint

    Date:05/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********. They did not provide me with the original contract as requested.

    Business Response

    Date: 05/05/2025

    We have completed our investigation of this complaint and closed this account in our office. We will send a request to the credit reporting agencies to have this account removed from the consumers credit report. This request may take up to 45 days to be reflected on the consumers credit report.

  • Initial Complaint

    Date:05/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collection agency is reporting inaccurate details that do not match my records.

  • Initial Complaint

    Date:05/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with progressive, i do not have a contract with CAINE & WEINER, they did not provide me with the original contract as requested.

  • Initial Complaint

    Date:05/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable with this debt Progressive. I do not have a contract with CAINE & WEINER. They did not provide me with the original contract as requested

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