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Business Profile

Collection Systems

Caine & Weiner
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 2,776 total complaints in the last 3 years.
  • 1,035 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this Debt with Progressive, I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as I requested.

    Business Response

    Date: 07/14/2023

    The consumer states that they do not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on December 30, 2020, to the address provided by our client. Validation has been sent numerous times. The account has been closed as 'Disputed' in our office.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be reflected on the consumer's credit report.   As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com.  

  • Initial Complaint

    Date:06/20/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with ***************** and I don't have a contract or any type of purchase agreement with Caine & Weiner ..... I signed no type of legal binding documnts with them and they haven't provided me with the original contract as requested! i demand this be removed from my credit report!

    Business Response

    Date: 06/21/2023

    Our office wishes to assist the consumer in any way possible.  The consumer is correct in that there would be no contract directly with Caine & Weiner.  Our office was asked to assist the creditor in recovery of an outstanding balance.  We do not own the account.  As noted by the consumer the creditor is ******************, but the balance is owed by a business located in *******************, *******.   The creditor records show the consumer listed as a personal guarantor.   Our office has obtained additional documentation from the creditor and is sending that information to the consumer for review.  Creditor records continue to indicate the balance remains due.   We can be reached at ************ for additional assistance.  

  • Initial Complaint

    Date:06/20/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 06 PROGRESSIVE. I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/21/2023

    The consumer states that he does not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on June 9, 2021, to the address provided by our client.  Validation is being sent to the consumer today, June 21, 2023, to the address provided in the complaint.  An original contract would have to be secured through Progressive Insurance.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

  • Initial Complaint

    Date:06/20/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with AINE WEINER. I do not have a contract with 06 PROGRESSIVE.You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attached as well, they are in major violation.

    Business Response

    Date: 06/27/2023

    We have reviewed the consumer's complaint.   Our initial letter was sent November 24, 2017, to the address provided by our client Progressive.  The identifying information provided by the consumer matches the information on our file.  Validation has been forwarded to the consumer to the address in the complaint numerous times.  The latest validation was sent  March 9, 203 and June 27, 2023, to the address provided in the complaint.  Our records show no fraud report on file.  The credit reporting agencies will be contacted to note the file as disputed.  If the debtor believes this is a case of fraud, please submit the appropriate fraud documents and the file will be updated accordingly.  As a 90 -year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:06/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Progressive, I do not have a contract with Caine & Weiner, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/21/2023

    The consumer states that he does not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on August 24, 2021, to the address provided by our client.  Validation is being sent to the consumer today, June 21, 2023.  An original contract would have to be secured through Progressive Insurance.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

  • Initial Complaint

    Date:06/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with CAINE & WEINER, I do not have a contract with CAINE & WEINER, they did not provide me with the original contract as I requested.

    Business Response

    Date: 06/27/2023

    The consumer states that they do not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on October 20, 2022, to the address provided by our client.  The original contract would have to be secured through Progressive Insurance.  Validation was sent today, June 27, 2023, to the address provided in the complaint.  The account has been marked as 'Disputed' in our office.  We will send a request to the credit reporting agencies to have this account removed from the consumer's credit report.  This request may take up to 45 days to be reflected on the consumer's credit report.  As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with 06 progressive..I do not have a contract with Caine & Weiner , they didnt provide me with the original contract as requested

    Business Response

    Date: 06/21/2023

    The consumer states that he does not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on November 3, 2021, to the address provided by our client.  Validation is being sent to the consumer today, June 21, 2023, to the address provided in the complaint.  An original contract would have to be secured through Progressive Insurance.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

    Customer Answer

    Date: 06/24/2023

     
    Complaint: 20201239

    I am rejecting this response because i never received a letter to address stated in complaint , with no contract also didn't receive validation letter proving that im liable for this debt and that violates my Consumer right to privacy,  please have it removed from my credit report instead of having it disputed as that does not solve the issue 
    Sincerely,

    *****************************

    Business Response

    Date: 09/29/2023

    Our policy is to mail correspondence to all consumers. Validation was sent, June 22, 2023. ********** was requested to be sent out again today, September 29,2023, to the address on the complaint.  We would not be able to speak as to why correspondence *** not have been received. If the consumer still is unable to obtain or receive any information as requested, the consumer can request documentation via our company website: connectcw.com and use the reference account ***************. The consumer's rebuttal is that the credit has not been removed. We must report accurate information to the credit reporting bureaus. Our records indicate the charges are valid. The consumer has not provided information indicating the charges are not valid.  The contract was not signed with Caine & Weiner.  The client, Progressive, must provide the original contract.  Our office will gladly review any documentation provided by the consumer with respect to the policy, vehicle, payment or coverage specifics for this account that *** indicate the creditor's records are not accurate. The account is flagged as 'Disputed' in our database. We will send a request to the credit reporting agencies to note this account as 'Disputed'.  As a 90-year-old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We *** also be contacted at www.connectcw.com.

  • Initial Complaint

    Date:06/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with progressive I do not have a contract with CAINE & WEINER They did not provide me with the original contract as requested

    Business Response

    Date: 06/21/2023

    The consumer states that he does not have a contract with Caine & Weiner.  Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  Our records indicate that we forwarded the initial letter to the consumer on November 29, 2022, to the address provided by our client.  Validation is being sent to the consumer today, June 21, 2023, to the address on file.  An original contract would have to be secured through Progressive Insurance.  We will send a request to the credit reporting agencies to mark the account as 'Disputed'.   As a 90-year old company, Caine & Weiner wants to help consumers in any way possible.  We encourage the consumer to call our office at ************ and ask for a manager for further assistance.   We may also be contacted at www.connectcw.com. 

  • Initial Complaint

    Date:06/20/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with Caine & weiner .I do not have a contract with Caine & weiner. They did not provide me with the original contract as I requested

    Business Response

    Date: 06/27/2023

    Our policy is to mail correspondence to all consumers. Initial correspondence was sent to the consumer August 30, 2022, to the address provided by the client.   We will send a request to the credit reporting agencies to note this account as disputed.  As per the consumer's request, the account has been flagged as 'Cease and Desist'.  The consumer will receive no further commuication from our office. A cease and desist will not remove a valid entry from the consumer's credit report but it prohibits our office from contacting the consumer.  The consumer states she does not have a contract with Caine & Weiner.   Caine & Weiner is a debt collector.  The debt is for auto insurance with Progressive.  We collect on behalf of our client, Progressive.  As a 90 -year old company, Caine & Weiner wants to help consumers in any way possible. We encourage the consumer to call our office at ************ and ask for a manager for further assistance. We may also be contacted at www.connectcw.com.ell us why here...

  • Initial Complaint

    Date:06/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not consent to authorize the sharing of my non public information. The reporting of the information is NOT fair and equitable to me as the consumer. I was never giving proper disclosures or the ability to opt-out of my info being shared. I have not benefited from any of these transaction. I believe I am a victim of Identity theft. Please block, delete and remove them immediately from my consumer report.

    Business Response

    Date: 06/21/2023

    Our office wishes to assist the consumer in any way possible.   Our company was sent an account in an effort to assist the creditor in recovering an outstanding balance owed by the consumer.   Our records indicate that correspondence was sent to the consumer with notification of the balance and details for dispute options, and there is no record of any mail return.  Records also show that the consumer did provide payment information for the balance in full, however the payment was unable to be processed successfully.   We have not received any communication regarding identity theft.   Our office will gladly review any such documentation provided by the consumer.  We encourage the consumer to contact us at ************ for additional assistance.

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