Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/20/2022 my Activision account *********************" was hacked. I attempted to load into Modern Warfare II on 11/21 and was asked to log into my activision account, a request I had not received before since my Microsoft account has always been linked. After attempting to log in several times, and even believing that I had forgotten my password I realized that my Activision Account was no longer liked to my Microsoft Account. I had a friend whose activision account was friends with mine log onto the game to see if my account had been banned or deleted somehow. We found that my account was online and being played by someone on a PlayStation, I have never owned a PlayStation nor have I ever logged into my account on a PlayStation. My Modern Warfare II account was also now a level 59 as of 11/21, however I had logged off as a level 54 the previous day. I have been a loyal Call of Duty customer, I have been playing for over a decade now. I also just purchased the Battle Pass before my account was hacked. The card used for this purchase is liked with my Microsoft account, not to a PlayStation one, this is more proof that I own ************. I am a United States service member who works long difficult hours, I was greatly enjoying this new game, and I do not want to have to start over from level 1. I put a request through the activision website to recover my account, and was told my request was not related to unusual account activity. I attempted to call Activision but their phone number just referred me back to their website. I provided this company with a clear explanation and proof that my account had been hacked. Not only did they not attempt to resolve my issue, they claimed it was completely unrelated to their suspicious account activity support page.
  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Hi *********,
  
  Good day. Upon checking the your account using the information that you provided us. I can confirm that your account has not been compromised. Allow me to explain what happened.
  
  Your Xbox account was just recently linked under a different Activision ID. However, the Play Station account that you're referring to has been linked under the account which has progression since 2020-02-15. However, if you're certain that you do not own a Play Station account, please submit another account recovery request via this link: https://support.activision.com/account-recovery
  
  We look forward to your response.
  
  Regards,
  
  **

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can't change email address on account. Account is under ********************* email address. Using the change option sends a code to the email however I never get the code and I've clicked it hundreds of times. There is no other support contact option ie: a phone number or chat option.
  

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 5, 2022/11/28) */
  Hello there *****,
  
  I will take a look into your case.
  
  We can take a look into this situation to report what happens and see if there is any option to update the email address on the Activision account, we will need your help creating a support ticket with the Activision Player Support team, they do not have chat or phone support, but they have email support and if you do not have access to the email currently linked to the account you will receive a response through a private comment on their website, please follow these steps to open a ticket:
  
  -Go to https://support.activision.com/.
  -Once there log into your account.
  -Then click on "My Cases", you will see the "Support Options".
  -Select the title that you play and the platform.
  -On the topic chose "Activision Account".
  -Then under the issue I will advise you to use "I cannot unlink an account" and at the bottom will appear the ticket option, no worries if that option is not your issue, on the description you can explain what happens, as well make sure that you share the correct email that they have to use to communicate with you.
  
  Once you create that ticket please reply back to this channel and share with me these pieces of information:
  
  -Your Activision ID, with the numbers after the # symbol if it has any.
  -Do you have access to the email address **********************
  -A different email address that you would like to use on the Activision account.
  
  I will be waiting for your response.
  
  Warm Regards,
  KL.
  
  
  Consumer Response /* (3000, 7, 2022/11/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Case# ********
  ACTIVISION ID******************
  no access to ****************************
  new email address should be*********************
  
  
  Business Response /* (4000, 9, 2022/12/02) */
  Hello *****,
  
  Please review if any responses were provided using the official support channel. We'll be here if you happen to need further assistance. You can review the information on My Cases, at ********************************
  
  Regards,
  MS.
  
  
  Consumer Response /* (4200, 11, 2022/12/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I responded to an email from the business. They sent the email to the old email address I specified not to use any more. I responded to their email and have received no further response or solution from them. There is also no option for me to respond via the case system. This is the information they requested from me and which I sent them:
  PlayStation
  PSN ID:*********
  I will be getting rid of this email address
  
  
  Business Response /* (4000, 13, 2022/12/07) */
  Hello *****,
  
  For this, you can review the ticket on the official channel of support, Activision is requesting some information.
  
  Regards,
  MS.
  
  
  Consumer Response /* (4200, 15, 2022/12/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I responded using the official channel on 12/2 and 12/7 via email and have received no response.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a permeant ban placed on my account for Modern Warfare II and Warzone. The ban reasoning is due to 'unauthorized software and manipulation of game data' which is absolutely ridiculous considering I only play on Xbox Series X and have never on my long gaming career attempted to cheat or modify game data and to my knowledge it's not even possible on console. I explained every time I launch the game there is a connection error code which when I refresh then gives me a ban code which I found to be very strange. I appealed my ban straight away to which I was give the attached reply, saying the ban was final and they have no further proof or explanation when I had asked for details of exactly what this ban related to.
  
  This is not the first instance of this case I have personally seen. I have seen lots of accounts with people having the same issue being banned randomly one day and their support are so unhelpful. They send the same generic reply with no actual care or assistance for what can be done when I am a legitimate player who spent money on the game and have now been banned without substance, explanation or support when trying to understand what I can do.
  
  Im at a loss, there's no further external support I can find and feel this is my last resort. I'm a casual player of the game and just want to get back to enjoying it as I was last weekend before seeing this ban.
  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Hello *****
  
  Regarding bans, before any action is taken all bans are checked which means it can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game, this is company policy that will not be changing, for more information on Activision's Security & Enforcement policy, please refer to this article: https://bit.ly/3unL98q.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account, therefore, our position remains unchanged.
  
  Kind Regards.
  DA.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Activision account for the following games Modern Warfare, Warzone, Modern Warfare 2, Warzone 2.0. The game warzone 2.0 just came out November 16th, 2022 free to play. I used Blizzards Battlenet launcher to download Warzone 2.0 and that night got to play a hour or so worth online. The next day I discovered I was permanently suspended from the game warzone 2.0/modern warfare 2 and by doing a ban/suspension appeal process I discovered this was due to having "unauthorized software" on my computer. Activision's appeal process does not allow additional inquiries into what software was unauthorized or was causing game data manipulation. I deny any data manipulation and seek to know what unauthorized software they claim I used. I wish to know what unauthorized software they allege I used to avoid further violations of my account on other games by Activision that use the same Ricochet Anti-Cheat designed by Activision. I want to be clear I am not looking to overturn the ban decision despite my adamant rejection of their claim. I would also like to have them explain if they "permanently suspended" or "temporarily suspended" players because I joined a discord community of false banned players of around 350 people at this time, and they say they are permanently suspended as well for the same copy pasted reason, but some of them silently get unbanned 2 weeks later which fits the "temporary suspension" in their enforcement policy. If this is the case why are they not classifying this as a "temporary suspension" in game and on their website.
  
  My goal is to avoid further confusion and violations to my account, in the event safe software is being misidentified by their anti-cheat, as I refute knowingly using any unauthorized software or causing game data manipulation.
  
  
  They have permission to inspect the account, and I will explain any unknown application to them.
  

  Business Response

  Date: 12/06/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Hello there******,
  
  I will take a look into your case.
  
  I really would like to give you another option to appeal the ban as I understand how frustrating it can be to see a ban on the account; however, I can see that you have filled out the ban appeal form. Note that decisions made as part of the appeals process are considered final, any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. For more information on bans, please see the Call of Duty Security & Enforcement Policy at https://support.activision.com/articles/call-of-duty-security-and-enforcement-policy.
  
  Thanks for your time.
  
  Warm Regards,
  KL.
  
  
  Consumer Response /* (3000, 7, 2022/11/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  ****************** Is my account for Activision. As I stated I wish for them to investigate my account so I am not satisfied with the response yet. I have provided my account information well I am not asking them to remove the account ban I am asking them for information pertaining to specificity what process was considered unauthorized software on my computer. Or provide a list of publicly listed unauthorized software so I may try and determine if any of that software is present on my computer. I am asking this to keep from violating activision's ToS and enforcement policy, I am not looking for generic terms. As I stated I am not banned from all games on my Activision account, those other games use ricochet anti-cheat. If I'm not provided this information there is a good chance Activision is setting me up for failure and increasing my chance of being banned on those games. As I stated I deny using any unauthorized software I would like proof that I used any alleged software, well I do not know what software they mean; any software can be installed on my computer with or without Activision permission. And I require knowledge that Activision specifically objects to it's use at which point I can review the software and if I so chose decide to discontinue the use of Activision's software on MY computer or discontinue the use of the alleged "unauthorized software" and maintain my Activision account in good standing for those games.
  
  I hope you understand the idiocy of withholding this information, any cheater or hacker doesn't care and already knows the name of their cheats process. I deny cheating and legitimately do know know the specific cause of the ban your so called Enforcement Team who inspected my account. I again am not looking to overturn the ban, I don't really care about that. I have read your enforcement policy multiple times since I discovered I was banned. It does not answer my question.
  
  It's clear I will not be told if this "permanent ban" is temporary or actually permanent. It's clear Activision does not actively disclose accurately the distinction between a temporary suspension or a permanent suspension despite the link you yourself sent me of the enforcement policy. I am monitoring and discussing this with over 400+ other Activision players currently, and I have yet to see any "temporary suspensions" listed when they get a suspension. This tells me Activision is blanket banning players under the term " permanent suspension" despite some players getting silently unbanned after their appeal claims all decisions are final.
  
  Now I'd like to provide these 400+ player with some information, I understand Activision support is likely extremely busy currently which is likely why players are only receiving copy pasted responses. However understand for the sake of your support centre the more "false" bans keep happening with the lack of transparency involved players will keep flooding Activision with tickets. This doesn't need to happen if an investigation into the bans occurs; Activision needs to address this. Reddit r/Activision is flooded with people complaining they were false banned for no apparent reason with the exact copy pasted appeal response from your enforcement team. Either they are not doing their jobs properly or Activision has no idea what is a "cheat" and mis identifying legitimately harmless software. If you can get past the dumpster fire that is Twitter Activision's support is flooded with people complaining about being banned for no reasons.
  
  So I'm sorry, but this smells bad. I fully support anti-cheat (in general) and I fully support removing cheater, however I can see in game real cheaters abusing the game who will simply create alt accounts and spoof their hardware id's. I deny any involvement in this activity. Now I need Activision to step up and provide the proof. Security through obscurity is not security and withholding this evidence provides no benefit to Activision besides degrading their transparency and reputation.
  
  So please as you said look into my account. I will be awaiting a response.
  
  Kindly
  
  *******
  
  
  Business Response /* (4000, 9, 2022/12/02) */
  Hello******,
  
  We understand your situation here, however, before any action is taken all bans are checked which means it can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any details regarding the ban will not be released in order to help maintain the integrity and security of the game, this is company policy that will not be changing, for more information regarding this please visit Activision's Security & Enforcement policy.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account, therefore, our position remains unchanged.
  
  Kind Regards,
  RQ.
  
  
  Consumer Response /* (2000, 11, 2022/12/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Well I am not satisfied with the response from Activision, my time is worth more then the copy pasted answers they provide. It's clear they are not a company of any integrity. I do not believe the enforcement team actually inspects anything as I have witnessed countless other player appeals. Activision just refuses to be wrong.
  
  Well let me state for the record to the bbb.org and the countless players that will review these complaints. What activision is doing should be criminal. I feel sorry for those that spent money into this game. I truly hope your merger with Microsoft fails.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my account was falsely banned or shadow banned on Thanksgiving. I got on the game and noticed i couldnt find any matches no matter what game mode it was. Im very confused and disappointed as now when i load up the game******************************** it says i was banned. I play fair and square on a console (PSN). I dont have cheats or use any sort of cheating software. I opened an account recovery request and still no answer or anything at all. I did notice my Activision account is linked to a ********** account which is very weird to me since i dont use PC whatsoever. Im not sure if someone hijacked my account and used it without my authorization. Im left in the dark as i cant play at all. I hope someone can please help me out and get my account back i have put so much time, money, and effort in my account just so it can be stripped away from me because the system wanted to falsely accuse me of cheating when im on console (PS4). Theres streams and. videos of people cheating and nothing happens to them, but when you don't cheat or have any cheating software you get banned. My account recovery case number is *********
  

  Business Response

  Date: 12/06/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Hello there*******,
  
  I will take a look into your case.
  
  After investigating further we can see that today 11/28/2022 the Activision Recovery team was able to continue the recovery form that you filed, the account should be restored and working properly at the moment.
  
  Please go in game to confirm, as well check on the*************** website all the platforms linked and the basic information to be sure that everything is correct or if any other change needs to be made.
  
  As an extra piece of advise, the best will be to update the password on your Activision account and set up 2FA to avoid this from happening in the future.
  
  Secure account:*https://support.activision.com/articles/keeping-your-activision-account-secure
  
  Set 2FA:
  *************************************************************************
  Let me know how it goes.
  
  Warm Regards,
  ***
  
  
  Consumer Response /* (3000, 8, 2022/11/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi, Someone from activision has contacted me about the unauthorized activity on my account and has unlinked whoever hijacked my account and i have changed passwords and everything to keep my account safe. However, i can't play the game still because i am still shadowbanned. I haven't cheated or did anything wrong like i said i play on a************** console where i can't use cheats or hacks whatsoever, and i have never attempted to do so. I will provide attachments of proof that they have unlinked and touched base with me. It's not fair my account gets hijacked/hacked, and i get punished for showing it's my account and for showing that i didn't know who has linked there ********** on my account. Please take a look at my account as ive done nothing wrong whatsoever. My activision email is ************************ (Please take a look at my account through the security page as my account is still "under review", the team already unlinked all the accounts including the person who hijacked/hacked my account but hasn't restored full access to my games as i can't load up to them) im supposed to have full access to my account and full access to my games with no restrictions, as there was an unauthorized person who tried to hack into my activision profile.
  
  
  Business Response /* (4000, 10, 2022/12/02) */
  Hi*******,
  
  We understand your situation here. Please keep in mind that we as**** agents don't have the reason for your account been placed under review, also, we are unable to provide a time frame or revert this, for now, you have to wait until the review is lifted on your account.
  
  Best regards,
  ***
  
  
  Consumer Response /* (2000, 12, 2022/12/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no way to access my account to transfer my purchases and haven't gotten back in contact with me my account I'd is ***************** and all I need to do is link this account to my main one. There is a typo in the email so I can't do anything to change it or access it.
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Hello there ******,
  
  I will take a look into your case.
  
  I understand that the situation can be annoying as you will need access to the account to make any change. While investigating the situation we can confirm that you opened a case with the Activision Player Support team, they were able to reply back through a comment on your case, you can see it by following these steps:
  
  -Go to https://support.activision.com/.
  -Once there log into your account.
  -Then click on "My Cases", there you will see your cases and the response that the Activision Support team sent you, please continue the interaction with them.
  
  As the progress and content cannot be transferred from one Activision account to another, the best would be to get access to that Activision account that has the email address with the typo, for us to work on this part please share the next details if possible.
  
  -Which is the typo that the email has? I can see from the picture that you sent, that the yahoo has three "o" instead of two, but I would like to make sure there is no other typo.
  -Do you still have access to the original email if the typo is removed?
  
  I will be waiting for your response.
  
  Warm Regards,
  KL.
  
  
  Consumer Response /* (2000, 7, 2022/11/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  yes if you correct the spelling on it that will work for me. so it should read *****************************
  and all should be good after that

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to log in to my account to disconnect an old service but no longer have access to an email address.
  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Hello ******,
  
  In order to move forward, Could you please send me the following when you get a chance?
  
  * What platform are you using to play the game?
  
  * Your full Xbox Gamertag, full PSN ID or your full battle tag (Name#1234)?
  
  * Your Full Activision ID (name#123456)?
  
  * The email address on the Activision ID?
  
  * The email address you want to use?
  
  * The reason you can't access the current email address on your account?
  
  If you have create a support ticket on Activision's website, please send me the ticket number.
  
  Kind Regards,
  DA.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My don has been these games for years and has a disability so I used one of the games to have him learn to read and it worked but now the new call to duty games has permanently ban an account that I have built through multiple titles and thousands of dollars. I am not worried about money this is an outlet for my son. I want his account back.
  ********************* is the email attached to his account. He has a store brought gaming computer ipower no additional software then what I purchased from battlenet. Ban because of software unfair advantage. This is false and I can't even fight it because I can't reach a live person. I have been calling and emailing since 11/11/22. Best Buy order number
  ************* purchased 8/20/21 with no special software and he played daily on this computer from 8/21 to 11/22 with no issues.
  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Hello there ********,
  
  I will take a look into your case.
  
  I really would like to give you another option to appeal the ban as I understand how frustrating it can be for your son to see a ban on the account; however, I can see that you have filled out the ban appeal form. Note that decisions made as part of the appeals process are considered final, any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **************************************************************************************
  If you still would like to create a ticket with the Activision Player Support team you can do it by following these steps:
  
  -Go to https://support.activision.com/.
  -Once there log into your account.
  -Then click on "My Cases", you will see the "Support Options".
  -Select the title that you play and the platform.
  -On the topic chose "Activision Account".
  -Then under the issue I will advise you to use "I cannot unlink an account" and at the bottom will appear the ticket option, no worries if that option is not your issue, on the description you can explain what happens, as well make sure that you share the correct email that they have to use to communicate with you.
  
  Thanks for your time.
  
  Warm Regards,
  **.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need support and no one will get into contact with me i need assistance with my account that i made when i was younger i misspelled my email and i need to change it to the right one i cant because it send codes to the email that doesnt exist
  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Hello *******.
  
  Thank you for letting us know about this. We have contacted a member of the Player Support Teams so they can assist you on your open case.
  
  We will keep this case open in the event that you need to contact us again.
  
  Regards,
  DA.

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely banned from Warzone 2 and MW II. I have played COD for years on console without even a hint of cheating ever. Two weeks ago I tried to play warzone 2 for the first time on my pc but they game kept crashing and asking me to reload the game in safe mode to which I declined. After the 4th crash I gave up and decided to go play MWII back on my console and to my great surprise in my first game I realized I was in a shadow banned lobby. I was very confused and did not know how to manage this but I know for a fact I was not cheating in any sort of capacity so I just played in the lobbies until I was finally able to play in regular lobbies. The next day I went to try and play warzone 2 again from my pc and I got the message that I was permanently banned. I tried the appeal process with Activision and they said that they detected "unauthorized software" on my device (which I assume is my pc) but they won't tell you what they found and that my ban will be upheld. I was very confused and sad that this happened but after doing some investigation on my own I found that it may be possible that Activision detected a background app that I use for school and was running in the background as I didn't believe it would affect the game (the app specifically is called AppsAnywhere). I want to believe that this is what was found and then want to assure that this program has no impact on playing the game. Please let me know what I can do to appeal again to Activision based on this reasoning to get my account back, I feel so empty not being able to play my favorite game.
  
  Thanks
  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Hello ******,
  
  Your account has been reviewed by Activision one more time and they have determined that the ban will remain on the account, any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game, this is company policy that will not be changing, for more information on Activision's Security & Enforcement policy, please refer to this article: **********************.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account, therefore, our position remains unchanged.
  
  Kind Regards.
  **
  
  
  Consumer Response /* (3000, 7, 2022/12/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello **,
  
  I find it quite odd that you can just say you detected unauthorized software but not disclose what you found. I think if you did it would be easier for members of the community to explain there situation better as i am pretty sure that the anti-cheat can detect software that does not affect the game in any capacity i.e. RGB software. Once again I am 100% sure I did not cheat at all in this game.
  
  I really wish this company could actually work with the community members to resolve situations like as the Call of Duty series is my favorite franchise ever but situations like this obviously makes it difficult to continue to enjoy it. I do hope in the future you can change your company policy to better the community.
  
  ******
  
  
  Business Response /* (4000, 9, 2022/12/12) */
  Hi there ******,
  
  We understand this is frustrating, however, all accounts get closely investigated by Activision's Enforcement team before any actions are taken, therefore, their decision is final.
  
  We'll make sure to send your feedback to the teams at Activision.
  
  Best regards,
  **.