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Business Profile

Wholesale Video Games

Activision Blizzard, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Video Games.

Complaints

Customer Complaints Summary

  • 35,616 total complaints in the last 3 years.
  • 17,999 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was shadow banned due to false report, i demand full removal of the shadow banned otherwise to fully refund the game.

    Business Response

    Date: 06/06/2025

    Hello Moath,

    Good day. I understand that you have concerns regarding the enforcement. 

    After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this **************************************************

    And if you have any concerns, kindly contact us on our support website: *****************************************.

    Regards,

    Activision Support
    ^JT

    Customer Answer

    Date: 06/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:06/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One month ago, my Blizzard account was banned. The reason given was inappropriate chat behavior, but I have never used offensive language. I believe a misunderstanding may have occurred due to typing Persian in Latin script (Finglish).I contacted Blizzard support multiple times to explain this, but I only received generic responses and no fair investigation.After a break from the game due to frustration with support, a friend gifted me game time, and I returned. However, after only 5 days, my account was banned again for alleged cheating/hacking, which I never did.I do not use any bots, cheats, or hacking software, and I am willing to cooperate fully by allowing Blizzard to inspect my system.I have already contacted Blizzard's legal team but received no meaningful resolution. I am seeking a proper review and reinstatement of my account.

    Business Response

    Date: 06/05/2025

    Hi ****,

    I understand your concern.

    It appears you have filed this complaint under Activision's name; this needs to be looked directly by Blizzard. We recommend you get in contact with them. Here is the link: *********************************. Otherwise, you will need to create a new BBB case under Blizzard ******************

    Thanks,

    Activision Support
    ^MS

    Customer Answer

    Date: 06/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** Bordb

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *hey wronged accused me of chea*ing and hacking and *hey suspened my accoun* , and when i *ried *o *alk wi*h *hem , *hey don * *alk wi*h me

    Business Response

    Date: 06/05/2025

    Hi there,

    We understand that this is important to you.

    Some bans may be appealed. You can check status and find out if you're eligible to appeal a ban at ***************************************************. Note that decisions made as part of the appeals process are considered final. For more information on bans, please see the Call of Duty Security & Enforcement Policy at **************************************************.

    If you ever need further help, please don't hesitate to contact us using this link: ************************************************, we will be more than glad to assist you.

    Thank you,

    Activision Support
    ^RN

    Customer Answer

    Date: 06/05/2025


    ???? ?????

    ??? ?????? ??? ?????? ???? ?????? ??? ********? ????? ?? ??? ?????? ????? ??. ??

    ???? ????????

    ?? ?? ?? .

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a problem where I am trying to update my email on my Activision account so I can receive an email verification to continue playing their games. The current email on the Activision account has been long deleted and discontinued so I cannot receive any verifications to allow me to change/update any personal information or settings on my Activision account at the moment nor does it allow me to play certain games due to needing an email verification to continue playing. So I reached out to Activision support to receive help for this issue on 6/2/25. So far I have not gotten any responses from the customer support team at ********************. I provided my current active email, phone number, and also for someone to reach out and help me with this issue and have gotten no responses. Activision does not have a phone number either so the only way to contact them is to create a ticket. I don't know if they even plan on reaching out to me. I would really like some assistance with this issue.

    Business Response

    Date: 06/04/2025

    Hello ******,

    We understand that you are having issues with your Email account, but rest assured we will do our best to help you. In this case, you'll need to create a support ticket (not an account recovery ticket) from the affected account using ********************'s official support channel. Here are the steps to create a support ticket:
    - Go to ************************************************ (this page won't request 2FA).
    - Go to the login screen.
    - Enter using your Activision account credentials or your linked gaming platform credentials.
    - Check the CAPTCHA box.
    - Proceed to log in.
    - Select a title like Modern Warfare III or Warzone.
    - Select your platform.
    - Select the topic.
    - Select the issue you're experiencing (change it if the page doesn't allow you to continue).
    - Fill out the support ticket details and click "submit."

    If you encounter difficulties in submitting your email response to your case, it's possible to reply via the Activision Support website (go to "My Cases" and use the comments section to submit your reply).

    Thank you.

    Activision Support
    ^JT

    Customer Answer

    Date: 06/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was shadow banned due to false report i demend full removel of the shadow banned otherwise to fully refund the game

    Business Response

    Date: 06/03/2025

    Hello Zyad,

    Good day. We understand that this is important to you. 

    After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this at: **************************************************.

    Kind regards,

    Activision Support
    ^JR

    Customer Answer

    Date: 06/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Zyad Atif

  • Initial Complaint

    Date:06/02/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe my account on ******************** was hacked and in turn caused me to be permanently banned from playing Call of Duty. My e-mail of said account is sufy-****************** I have not done anything myself to breach the Terms of Service.

    Business Response

    Date: 06/06/2025

    Hello Sufyaan,

    We understand your concern about the status of your account. 

    We see the account in question was restored already. If you are still experiencing an issue, please visit Activision Support at  ************************************************ to submit a support ticket for us to investigate further. 

    Hope this helps.

    Take care,

    Activision Support
    ^AV 

    Customer Answer

    Date: 06/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:06/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was shadow banned due to false report i demend full removel of the shadow banned otherwise to fully refund the game

    Business Response

    Date: 06/03/2025

    Hello ******,

    We understand that you are having concern with regards to your enforcement. 

    After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this ********************************************************;

    And also, please review the Boosting section in the Call of Duty Security & Enforcement policy: **********************************************************************************************.

    And if you have any concerns, kindly contact us on our support website: *****************************************.

    Thanks,

    Activision Support
    ^JT

    Customer Answer

    Date: 06/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:06/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was wrongfully accused of cheating and hacking, and my account was suspended. I attempted to contact support, but I have not received any response.

    Business Response

    Date: 06/03/2025

    Hello there,

    Good day. We understand that this is important to you. 

    After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this at: **************************************************.

    Kind regards,

    Activision Support
    ^JR

    Customer Answer

    Date: 06/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Bu Zeez

  • Initial Complaint

    Date:05/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there! I have been trying for months to get a hold of Activision to change my email address so I can link my accounts together to play Call Of Duty. Every time I go to explain the situation and submit a case, it tells me they only respond to the email address on file which is no longer active and has not been active for a decade. Every response I get tells me to respond with a comment under the case if I don't have access to that email address but they close the case before I can do so.I have screenshots that confirm and verify that the account is mine clips also please help me I spent over 100 dollars on this game I had multiplayer on both call do dutys as well.

    Business Response

    Date: 05/31/2025

    Hello *****,

    Good day. We understand that you have concerns regarding your account. In this case, we suggest submitting support ticket for further investigation. 

    You can follow these steps so you will be able to log in using your platform credentials.

    -Kindly go to this website: **********************************************;
    -There you will log in with the corresponding account using your credentials or if you do not remember the email and/or password you can use the credentials of any platform linked to this (PlayStation, Xbox, Battlenet, Steam).
    -You will look for the options to create a case just as you did with this account.

    Kind regards,

    Activision Support
    ^JR

    Customer Answer

    Date: 05/31/2025

     
    Better Business Bureau:I cant login to this account anymore cause I dont have access to the email and Activision unlinked my Xbox account xmas koomzyW instead of doing the email and now I no longer have access to get in the account and I was wondering if you can ask me questions only the owner of the account knows so I can recover my account thst I spent a lot of money on please I just spent money on that account under a **** card with the last 4 digits being 0939. And under Cardholder name ****** ******  please. 


    ***** ******

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was shadow banned due to accumulation of false report i demand a full removal of the shadow banned otherwise I have been suffering from this problem for more than a month and it has caused me psychological problems. I hope you can solve this problem.

    Business Response

    Date: 05/30/2025

    Hi Serikh,

    I understand your concern.

    After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this and about "Boosting" at **************************************************

    Thanks,

    Activision Support
    ^MS

    Customer Answer

    Date: 05/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Serikh ********

Activision Blizzard, Inc. is NOT a BBB Accredited Business.

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