Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issues is that I cant get any support for an issue that I need to resolve with my activision account. The support is awful and I just want it done.

  Business Response

  Date: 08/31/2026

  Hi Dakota,

  I understand this is important for you. 

  Please let us know how we can help you. Also. to check your account, may I ask for your Activision ID and/or the email address associated with your Activision account? If youve already submitted support tickets, we would greatly appreciate it if you could also provide their case numbers.

  Thanks,

  Activision Support
  ^MS

  Customer Answer

  Date: 08/31/2026

   
  Better Business Bureau:
  
  I have made a support ticket (Case Number: 36251303)

  The email associated with the account is REMOVEDand the activision ID is TheDswndShdw#REMOVED

  I appreciate your response and am hoping to maybe find a way to either send the verification code to verify and then change my accounts email to either a different form (ex. SMS) or to a different email. If neither of those are possible than we shall review other options. My main concern is losing the progress I've put into games such as Black Ops 7 and Moder Warfare 4.

  I hope to resolve this smoothly as I do enjoy your games.

  
  Sincerely,
  
  Dakota REMOVED

• Initial Complaint

  Date:08/30/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:I am filing a consumer complaint against Activision Blizzard regarding the wrongful termination of my consumer account without human review or evidence. I have been a loyal customer of the Call of Duty franchise since its launch, purchasing every title and spending thousands of dollars on digital goods over more than a decade.On January 17th, 2025 my account was permanently banned by an automated system during normal gameplay. I have a completely clean record and have never cheated or used altered software. Activision's support system is entirely automated and provides no human oversight, failing to offer any proof of a violation while permanently withholding access to digital products I legally purchased. I request that Activision conduct a manual human review of my account logs and restore my profile and access to my purchased content that I have spent thousands of dollars over the last REMOVEDyears. I am currently getting ready to file for small claims and or receive a settlement if this is not resolved with me getting my account and everything back from said company. And suing for $150,000

  Business Response

  Date: 08/30/2026

  Hi REMOVED,

  We understand that this is important.
  
  In the meantime, we need to gather all relevant information regarding your account to proceed with a new review. At your earliest convenience, please provide the following details:
  
  -Activision ID:
  -Email address:
  
  Looking forward to your response.
  
  Thanks,
  
  Activision Support
  ^RN

  Customer Answer

  Date: 08/30/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  My activision ID is REMOVEDand my email address is REMOVED
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/28/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got wrongfully banned while playing call of duty warzone. According to activision anti cheat, they detected some software on my computer resulting in a permanent ban on my account.

  Business Response

  Date: 08/30/2026

  Hi REMOVED,

  I understand this is important for you. 

  After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this at REMOVED

  For any other concerns, please submit a support ticket at REMOVED. 

  Thanks,

  Activision Support
  ^MS

  Customer Answer

  Date: 08/30/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/28/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I linked my phone number to my Activision account through 2FA (2 Factor Authentication) months ago, but recently had to change my number. I wanted to unlink my old phone number from my account, but to do that I need to be logged in to it and when I try to log in it asks me for the code sent to my old phone number for 2FA. Ive scoured the entire Activision website, have attempted to log into my Activision account through other linked accounts from different things like Xbox and Steam, but they all ask for the code sent to my old phone number, which I obviously dont have. Theres no way to contact Activision Support for help because i. order to submit a support request you need to be logged in to your Activision account, WHICH I CANT BE BECAUSE IT WONT LET ME WITHOUT ASKING FOR THE CODE SENT TO MY OLD PHONE NUMBER.Basically, it wont let me log in to my Activision account to unlink my old phone number because it asks for a code sent to my old phone number, which I dont have. Activision themselves are no help!!! They wont let me ask for their help without access to my account!!! Which I dont have!!! I just want them to help me out with unlinking my old phone number, or help me log in to my account so I can unlink it myself!

  Business Response

  Date: 08/30/2026

  Hi REMOVED,

  I understand this is important to you. 

  Don't worry, you can still submit tickets on REMOVEDas the site will allow you to log in without two-factor authenticator.

  Please follow the instructions on how to get to backup codes self-service option and/or file a support case:
  - Log in to REMOVED
  - Click on "Support Options".
  - Select your game and platform.
  - For topic, select "Activision Account".
  - For issue, select "I'm having an issue with two-factor authentication".
  - Scroll down, locate and select "Submit a ticket" (If this option does not appear, please choose a different issue on the issue selection).
  - In the textbox that will appear, please provide a detailed description of your concern and your BBB Complaint number.

  We will be glad to be assist you as soon as you reach us with the ticket on our website. 

  Activision Support
  ^MS

  Customer Answer

  Date: 08/30/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I have followed the steps given to me by the business and submitted my support ticket. Hopefully they will respond to me and all will be resolved soon.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/28/2026

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Activision Support / BBB Team,I am writing to formally request a review of a restriction placed on my Activision account. My account has recently been placed under "Limited Matchmaking" (Shadowban) without any valid reason or violation on my part.I want to state clearly that I have never used any third-party software, cheats, hacks, macros, or unauthorized tools. I strictly comply with Activisions Terms of Service and REMOVEDPolicy. This restriction appears to be the result of automated false spam reports submitted by salty opponents after competitive REMOVEDa dedicated player, being placed in high-ping loops (>200ms) and unable to play properly due to false reporting is frustrating. I kindly request an immediate manual audit of my account logs to confirm my compliance and lift this restriction as soon as possible.Thank you for your time and assistance.

  Business Response

  Date: 08/28/2026

  Hello Hatem,

  Good day. We understand that this is important to you.

  We understand how you feel and the impact on what happened to your account.  After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this at: REMOVED.

  If you ever need further help, please don't hesitate to contact us using this link REMOVED. We will be more than glad to assist you.

  Kind regards,

  Activision Support
  ^JR

  Customer Answer

  Date: 08/28/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Hatem Al

• Initial Complaint

  Date:08/28/2026

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund on a mobile game called Call of REMOVEDfor $49.99 because it was unauthorized purchase made by my daughter. When I did this it made her account became negative in the game. She had already used the points purchased and I was unware. I made the payment through REMOVEDon June 9th, 2026 and Ive contacted them to confirm this. Nothing was declined. Payment went through. Activision has not acknowledged this. The account remains in negative standing. Ive tried multiple times to contact them through their support system and there is no real human interaction. This is why Ive escalated the matter.

  Business Response

  Date: 08/28/2026

  Hi REMOVED,

  I understand this is important to you. 

  To assist you further, please submit a new support ticket(REMOVED) and include your BBB Complaint ID for our reference.

  Please follow the instructions on how to file a support ticket:
  - log in at REMOVED
  - Click on "Support Options".
  - Select your game, platform, topic and issue.
  - In the textbox that will appear, please provide a detailed description of your concern and your BBB Complaint number.

  We will be glad to be assist you as soon as you reach us with the ticket on our website.

  Activision Support
  ^MS

  Customer Answer

  Date: 08/28/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I have submitted my ticket through your Bug reports category because there are support options for my particular issue. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/26/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a false permanent game ban with *no reason applied*. I have spent 100+ dollars on this game and have been a loyal customer for years.

  Business Response

  Date: 08/27/2026

  Hi Kingston,

  I understand this is important for you. 

  To check your account, may I ask for your Activision ID and/or the email address associated with your Activision account? If youve already submitted support tickets, we would greatly appreciate it if you could also provide their case numbers.

  Thanks,

  Activision Support
  ^MS

  Customer Answer

  Date: 08/28/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED-west

• Initial Complaint

  Date:08/26/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Activision Blizzard regarding a critical safety failure and their support's refusal to provide a security intervention for a victim of severe stalking and harassment.I am experiencing ongoing cyberstalking from a user in Call of Duty who tracks my REMOVEDID across matches. When I requested a manual ID change to break this stalker's tracking, Activision Support refused, stating: "Activision Support cannot circumvent this nor change the gamertag on the player's behalf" due to their automated 6-month token policy. Shockingly, support acknowledged the danger by telling me to "contact your local authorities regarding the stalking," yet they refuse to take the simple technical step of changing my display name to protect me.Furthermore, Activision's claim that they cannot change a gamertag is false. On May 25th, 2026, Activision manually changed my display name to a generic "User" name without my permission. This proves they have the exact back-end tools required to change a player's name at will. It is unacceptable that Activision can instantly change a name for policy enforcement, but claims to be powerless to use that same tool to protect a user facing a safety REMOVEDenforcing a rigid automated policy during a stalking crisis, Activision is failing its duty of care. I require immediate intervention from a corporate specialist to manually change my in-game Activision ID to a new name to stop this stalker.

  Business Response

  Date: 08/26/2026

  Hello Jace,

  Good day. We understand that you have concerns regarding your account. 

  We want you to know that we take your request very seriously. However, we cannot find any information regarding your account. In order to do further investigation kindly provide us the following:

  -Email of the affected account:
  -REMOVEDID:

  Looking forward to your response.

  Activision Support
  ^JR

  Customer Answer

  Date: 08/26/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/24/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe my PC has been incorrectly hardware banned. None of my Call of Duty accounts have received a ban notification, yet after launching MW4 and logging in, I was suddenly placed under a shadow ban.I have not received any clear explanation or evidence of an account violation. The fact that my accounts are not showing a normal enforcement message but my PC appears to be affected makes me believe this may be an incorrect hardware-level enforcement.Please manually review my account and device enforcement history, including the detection that triggered the restriction. I would appreciate confirmation of whether a hardware restriction is actually active and, if so, what caused it.I am asking for a proper investigation rather than simply having the restriction removed without review. If this was a false positive, please remove the incorrect enforcement from my device/account.Thank you.

  Business Response

  Date: 08/24/2026

  Hi Khaled,

  I understand this is important for you. 

  After looking into your account, it appears it was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Please review our Security & Enforcement policy for more information regarding this at REMOVED

  For any other concerns, please submit a support ticket at REMOVED. 

  Thanks,

  Activision Support
  ^MS

  Customer Answer

  Date: 08/24/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me but please be aware that I dont want to shadow banned I can wait I want to be in hardware banned.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/23/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On todays date 8/23/2026, my Activision account was compromised. An unauthorized third party gained access to my profile and linked an unknown PlayStation Network (PSN) account to REMOVEDplatform policy explicitly commits to allowing users to manage their secure connections and ensure account integrity. However, the unauthorized user has locked me out of the ability to manually remove this connection due to the platform's standard 12-month unlinking cooldown restriction.The nature of this dispute is identity/security fraud and lack of accessible technical support to correct a compromised profile. I have attempted to navigate the standard support channels online, but I am blocked from forcing an unlinking because of the automated locks on my profile settings.Because this unauthorized link prevents me from securely accessing my games and risks getting my account banned due to their actions, I am seeking an immediate manual unlinking of the rogue PSN profile. I request that Activision support sever the connection to the malicious third-party profile so I can secure my account credentials with two-factor authentication.

  Business Response

  Date: 08/24/2026

  Hi REMOVED,

  I understand this is important for you. 

  As per the results of your Compromised Account Recovery requests, we did not find signs of compromise. We would need to enforce this decision, and our position will not change. However, you are more than welcome to submit a new Recovery case to dispute the results of our previous investigations. Please make sure that you have new information to help with your case. 

  For any other inquiries, please submit a support ticket at REMOVED. 

  Thanks,

  Activision Support
  ^MS

  Customer Answer

  Date: 08/24/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED