Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my account stolen And whenever I tried login back in it was banned I already submitted a report through the website but I forgot to mention that my account was stolen and hadn't played in like 2 weeks and I came to play today and I received a message on log in that I was banned

  Business Response

  Date: 01/23/2023

  Hello ******,
  
  Regarding bans, before any action is taken all bans are checked which means it can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game, this is company policy that will not be changing, for more information on Activision's ********************** policy, please refer to this article: **********************.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account, therefore, our position remains unchanged.
  
  Kind Regards.
  MZ

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is *******I was playing Activisions game called "MW2 - Warzone" and got shadowbanned, meaing im not able to play their game, that i actually paid a fine amount of money for. The reason for the ban, is unknown to me, haven't done anything against their rules. But their report system, is so broken that players can spam report you, resulting in a ban. And Activision isn't doing anything about it. They rob me of my money, and can't even give an explanation.

  Business Response

  Date: 01/23/2023

  Hello there ******,
  
  Thanks for contacting us. Could you please explain me a little more what you are experiencing in game? What do you mean by shadowbanned?
  
  Also, could you please take a few minutes to share with me the following information:
  
  Platform:
  Platform ID(Battle tag, gamertag, psn id):
  ******************** ID(abcd#******:
  
  
  Kind regards,
  RQ.
  
  

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Call of Duty Modern Warfare 2 on November 6th. I have been attempting to work with Activision support to fix my issue of not being able to add friends in game. I have tried every suggestion that the standard support team has requested. Every time I have asked to have the issue escalated; I get a response back after an extended period of time saying that case has been closed. I still can't add friends in game and have made no progress since I reached out days after I purchased the game. I want to be able to play this game with my friends, but this seems to be too much to ask for. I would like a refund for the continued issues I have been dealing with.

  Business Response

  Date: 01/23/2023

  Hello ***********,
  
  Unfortunately, Activision don't handle refund requests. Due to this, no action can be taken towards this request, I highly recommend you reaching out to your retailer support, to check if they could assist you with this.
  
  * ********** **********************
  * Blizzard: ************************
  * ***** **********************
  * Steam: **********************
  
  If not, we can gladly investigate what's happpening with your friend's request. In order to move forward, could you please send me the following information when you get a chance?
  
  * On which platform are you not able to add friends?
  
  * Your full Xbox gamertag, full PSN ID or your full battletag (Name#****)?
  
  * Your Full Activision ID (name#****56)? (In case you have an additional Activision ID, please share this ID as well)
  
  * Does it happens with every friend's request you sent?
  
  * When trying to add a friend, are you using their complete Activision ID with numbers or are you using their platform username?
  
  Kind regards,
  DR

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Details Account Email Address:*********************** Activision ID:TwentyoneBaggage#******* Input Device:Mouse and Keyboard.( No rgb or macro software)Issue Details:I recently purchased the new call of duty franchise entry, with a few of my buddies, with in only a week of play being shadow banned with zero explanation from the studio. Queuing for a match takes longer, I am placed with hackers who are obvious cheats with a connection far more latent then standard. Friends who queue with me are also subject to this issue. I use no external software of any kind not even for my programable peripherals. I payed premium for the game and expect a fair experience.

  Business Response

  Date: 01/23/2023

  Hello ****,
  
  Thanks for contacting us. After checking your account information I can see that your account has no active enforcement at the moment.
  
  Best regards,
  RQ.

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had an activision account for 5 years now and only recently realised that my Activision account email is wrong i enterted .com.com rather than simply .com and now I can't change my email because i need to verify my email address even though the email address doesn't exist. Please follow up on this problem for me. I use the account to play Call of duty: Warzone and Call of duty :Modern Warfare II. My Activision ID: ***********************************************************************************************************

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2023/01/23) */
  Hello ******,
  
  In order to move forward, Could you please send me the following when you get a chance?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID or your full battle tag (Name#1234)?
  The email address you want to use? It cannot be currently used by a different Activision ID.
  
  If you have create a support ticket on Activision's website, please send me the ticket number.
  
  Kind Regards,
  **.
  
  
  Consumer Response /* (2000, 7, 2023/01/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I play warzone on Xbox my Gamertag is: *********** the email address i want to use is: ************************

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account got presumably hacked on the 7th January and it did not let me access my account, i reset the password and then it allowed me to play, Im assuming the person who hacked my account was on pc, I have s pc but I've only played on pc once and that was before the New Years and since I own MW2 on ps5 and not pc I never play cod on pc. I received a permanent ban due to hacks which the person who must've gone on my account and did something, please fix this issue and unban me please after many hours of grinding and getting camos I don't want all the time and money I've spent go to waste, im uncertain of what happend yesterday but a person did try to go on my account yesterday, so if you would kindly be able to resolve this issue and unban my account or even give me a temporary ban at the very least that would be highly appreciated. My activision username is MrYs#**** and my PSN is Papi-Lacosta, those are the only two accounts I have for COD Please fix this issue it's been almost 2 weeks now being banned

  Business Response

  Date: 02/14/2023

  Hi *******,
  
  We understand your frustration with this issue. However, after further investigation our security team, along with the help of Blizzard support, verified your account to violate the security and enforcement policy. We will be upholding the ban on the account. Specifics regarding the ban will not be released to help maintain the integrity and security of the game. This is a company policy that will not be changing. If you seek a refund, you will need to contact the business where you purchased the game. If you would like to provide more feedback regarding our policies, you can visit us at ************************************************
  
  Kind regards,
  Activision Player Support
  ^CA

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19319563
  
  I am rejecting this response because:
  They do not understand the situation I am in, I told them that I have been hacked by someone and that I own a ps5 and that I do not own MW2 on pc. how can I hack on a ps5. I dont think your security team are doing their job correctly. The amount of hours I spent levelling up my guns and camos all went to waste, I even suggested that Ill change my password if I get unbanned. You guys need to fix your ban appeal and system.
  Sincerely,
  
  *************************

  Business Response

  Date: 03/10/2023

  HI ******,
  
  We looked into your account once more, with the help of Blizzard support, and again found it to violate the security and enforcement policy. There is no mistake in this case. If you are seeking a refund, you will need to contact the business where you purchased the game. If you would like to provide more feedback regarding our policies, you can go to ************************************************
  
  Thank you for your time and patience in this matter.
  
  Kind regards,
  Activision Player Support
  ^CA

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19319563
  
  I am rejecting this response because:
  I have literally repeated myself over and over that I do not own MW2 on PC and that I have it on PS5, it isnt possible to install cheats on PS5, you can even track the ** or location of the time that I allegedly logged on and had hacks installed for proof that it was not me who was hacking. 

  I would never cheat on any COD game since Ive been playing COD since MW2019 and I have followed the rules since.

  Another thing is that it there are other people as well who have been hacked and they get banned and when they try to appeal it, it gets rejected.

  Please, sort this issue out because I know i did nothing wrong and the fact I play on PS5 alone means that I couldnt have installed hacks.

  Additionally, I cannot refund the game because PlayStation do not accept refunds. 
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/06/2023

  Hi ******,
  
  We understand your situation with the status of your account but we would like to let you know that the account in question was verified by the developer's security team to be in violation of the security and enforcement policy. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing.
  
  I recommend to check the Activision's Security & Enforcement policy for more information: **********************.
  
  Please note that decisions made as part of the appeals process are considered final.
  
  Unfortunately, Activision doesnt handle refund requests. Due to this, no action can be taken towards this request, I highly recommend you reach out to your retailer support, to check if they could assist you with this.
  
  - ********** *********************************;
  - Blizzard: *****************************;
  - ***** ***************************;
  - Steam: **********************
  
  Thank you for your patience and comprehension.
  
  
  Kind Regards,
  Activision Support
  AB
  
  

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this comply on Activision/Blizzard due to them being nearly impossible to reach and banning my account that is paid for because someone hacked into my account somewhere else . I reported this to Battle.net on 1/19/23.Battle.net is the partner that host the Activision games. I instantly contacted them to tell them that I got a notification at 9:34 pm eastern time about someone getting into my account. My friends also called me to inform me that they were playing with me but could hear me but I was never online when they called me. By the time I got home I was able to log in but wasn't able to play then a few moments later my account was banned . Now I am filing a complaint because I have the proof of me contacting Battle.net . They then told me to reset all of my information which I did but they couldn't help with the account ban so I had to contact Activision. I went on and tried to appeal but I couldn't because I had no choice but upon trying to log in I kept receiving and unexpected error message from the activision website when I tried to log in . I can't use the email on file to log in because I don't have access to that email . I could only log in with my battle.net account. I also tried to recover the account but I literally can't do anything. I had to go as far as contacting the person with the wrong email to see if they can recover my account for me . It sad that I have to go this far to even try to receive some help. I have no control over people get into my account. I would like then to fix this issue and contact me because I have spent a lot of money on this game for them just not to have the courtesy of having a channel to contact them and work on fixing their issues and ruining the experience for the customer. I need an explanation.
  

  Business Response

  Date: 02/02/2023

  Business Response /* (1000, 5, 2023/01/23) */
  Hello ******,
  
  Thanks for contacting us. In order to move forward, could you please send me the following information when you get a chance?
  
  Your full battletag (Name#1234)?
  Your Full Activision ID (name#123456)? (In case you have an additional Activision ID, please share this ID as well)
  Current email on your Activision account and the original email used on the account:
  
  Kind Regards,
  **.
  
  
  Consumer Response /* (3000, 7, 2023/01/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Yes I have been wrongfully accused and believe you guys and battle.net did not review the actions that happened and its not fair that I have to pay for someone else getting into my account. Like I said I have the notification emails of when someone else accessed my battle. net account . I also created a support ticket with them when the breach of account occurred on 1/19/23. I believe you can should of also asked battle.net about this as well since they are the third party we have to go through to play your game.
  
  ******************************************************************************************************************************************
  
  
  Business Response /* (4000, 9, 2023/01/27) */
  Hello ******,
  
  Good day. We would like to let you know that the account in question was verified by the developer's security team to be in violation of the security and enforcement policy. Any specifics regarding the ban will not be released in order help maintain the integrity and security of the game, this is company policy that will not be changing.
  
  Please know that all results of the Ban appeal reviews are considered final and neither we nor Activision's Player Support are able to take direct actions such as modifying or lift any enforcements on your account.For more information in regards to the enforcement policies, please visit: https://support.activision.com/articles/call-of-duty-security-and-enforcement-policy
  
  Regards,
  
  **

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, as I'm sure you are aware, Activision is a game company, specifically the one that created "Call of Duty" that I wish to file a complain for. Reason being is that I had my account put under review 40 times in the past 30 days (lasting anywhere from 8 hours to 2 days each time, for me at least) since the 20th of December. When your account is under review you either cannot play at all or are forced to play against cheaters, which I am not. The way they have the game set is that if you get 14 kills in a single game (used to be 10 a few days back) they would put your account under suspicion. Obviously I tried contacting their support on the matter and they just replied back with a copy paste answer basically saying "yes your account is under review" which I was fully aware of. I do love their game I just am not able to play it and I've spent 60$ on it that I can't refund because Steam has a 2h of gameplay refund policy which I already had when I bought the game because they have 2 games integrated into each other, and I have played the other game beforehand. I also wish to point out that thousands of people are suffering from the same issue and they are basically not doing anything about it, just sweeping the problem under the rug.

  Business Response

  Date: 01/23/2023

  Hi there *****,
  
  Thanks for contacting us. In this case, we shared your situation with Activision support team and we can confirm that your account is in fact under review. Note that we as BBB agents do not have access to the reasons why your account is under review or how long it will be under review. We cannot intervene and reviews cannot be removed or rushed.
  
  For more information on bans, please see the Call of Duty ********************** Policy at **********************************************************************************************.
  
  Kind regards,
  RQ.

  Customer Answer

  Date: 01/25/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't know if the answer could be more perfect to prove my point. As I stated I am more then fully aware that my account is under review. The problem is that since December the 20th update they did I was under review 43 time making my account in the clear status for 2 out of 35 days. They confirmed I don't cheat in their game 43 times in the past 35 days that means. What more do they want from me?
  
  Image provided below is just a fraction of the times I was lead to their website to check if I was under review. Notice how there is a visit every day? That's because as soon as they clear my under review status they put me right back in.
  See Attachment/File: Capture32r.PNG

  Business Response

  Date: 01/27/2023

  Hello *****,
  
  Good day. Upon checking, it would seem to appear that your account is still currently under review. I have checked the status of the Activision account related to this case, and it shows that it's currently under review by our Security and Enforcement team. As much as I want to further assist, we have no further details here on our end why the account would be under review since this is being handled by an internal team.
  
  Reporting any instances of hacking, cheating, or compromising that you've seen would greatly help us expedite the investigation: ***********************************************************************************************************. The only way to check if the review is completed is to occasionally check the game. You may also want to review the Security and Enforcement Policy: **********************.
  
  Regards,
  
  MB

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the new Call of Duty recently for 80 dollars. So far, I have put over 100 hours into it. I have been having a very fun time, enjoying it with my friends. This game has a system in place, where if you are under suspicion of cheating, you will be put into games with other suspected cheaters, or actual cheaters. This system is very flawed, because if someone were to just send multiple reports at the same time, they could get you put into this ban. This has happened to me twice in the past 3 days. If you need any information, I was live streaming the event right when I was banned.I believe that these practices are kept in the game and not addressed to make sure that they can push their skill based matchmaking, keeping worse players together, which in turn makes them enjoy the game more. This is all a tactic just to get them to spend more money in the in game shop, or spend more money on the battle pass that they have. It is all predatory, and I feel that because I have put a lot of time into video games, that I shouldn't be punished because I am better than other players.Warzone is free, and the best way to keep people playing it is to ban the best players (That aren't giving publicity to the game), and keep the worse players together. This is all just a way for them to be able to make more money. It is just ridiculous. I know this is what is going on, because they are just unwilling to speak at all on the matter. It is a real problem. They do not care about the people who are good, who already spent 80 dollars on the game and the battle pass, they just want to get as many free to play players in as they can, lure them in, and make them spend money. And I am standing in the way of that. I want full refund of the game, and I want to keep my copy of the game. If they do not want to let me refund the game, I would want an apology from the activision staff, and I would want them to promise that I would not be able to be banned. Unless it was illegal software

  Business Response

  Date: 01/23/2023

  Hello ****,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review, therefore, could you please send me the following when you get a chance?
  
  * All platforms you have linked to your Activision account.
  
  * Your full Xbox Gamertag, full PSN ID, full Battle Tag(Name#****), and / or Steam ID?
  
  * Your Full Activision ID (name#*******?
  
  Kind Regards,
  DR

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been wrongfully banned on call of duty. I am an everyday player who plays on keyboard and mouse. I have never cheated in my life and this is ridiculous. I am being punished for no reason. ****** until proven guilty.

  Business Response

  Date: 01/23/2023

  Hi there ******,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review, therefore, could you please send me the following when you get a chance?
  
  All platforms you have linked to your Activision account.
  Your full Xbox Gamertag, full PSN ID, full Battle Tag(Name#****), and / or Steam ID?
  Your Full Activision ID (name#*******?
  
  Kind Regards.
  MZ.