Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** on Modern Warfare 2 Vault Thats not counting all the money ive spent inside of the game. I keep getting mass reported an put into shadow ban every other day for no reason. Stay shadow van for 5 days or longer just for me playing a few games an getting shadow ban again over mass report. *** tried contacting them about my account an they wont respond. I understand them putting people that are actually breaking the rules. I dont ever break rules i just preform well on the game an the other team will spam report. I just dont want to keep getting shadow ban thats all i ask. Ive game to BBB sense they wont respond to me. I love the game, It shouldnt be this way though. I just ask to please help me. My account name is ********** Again all im asking is them to please help stop the spam report just because someone is playing the game well. I dont want to keep playing if i get shadow ban all the time. Please contact me for anymore questions about this. Thank you so much.

  Business Response

  Date: 06/19/2023

  Hi there ,
   
  Activision needs to gather all possible information regarding your account in order to proceed with a new review, therefore, could you please send me the following when you get a chance?
   
  1.All platforms you have linked to your Activision account.
  ****** full Xbox Gamertag, full PSN ID, full Battle Tag(Name#****), and / or Steam ID?
  ****** Full Activision ID (name#*******? 
   
  Kind Regards.
  Activision Player Support.
  ^DA.
  
  

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20201858
  
  My battle Net account: **********#****

  Activision Account: **********#*******

  Thank you for taking the time to help me resolve this!

  Business Response

  Date: 07/15/2023

  Hello ****,
  
  We have been informed that your account has no active enforcements at the moment.
  
  Kind Regards.
  Activision Player Support
  ^MZ

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seriously upset about the constant shadow bans and broken report system on mw2 havent been able to play for the better half of Season 3 after a player got mad at me in game, sent a message saying have fun playing cod for a week. Got kicked from the match and havent been able to play since. This would be the second time this has happened since the games launch. Its basically denying me access to a game I purchased because of a broken report system. It should not be possible to take another player offline for **** days.

  Business Response

  Date: 06/19/2023

  Hello there,
   
  Even thought we are not aware of the term, We have been informed that your account is under review, for more information, take a look at the following link: **********************************************************************************************
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
    
  Kind Regards,.
  Activision Player Support.
  ^DA.
  
  

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20201851
  
  I am rejecting this response because:

  I am aware my account is under review. 
  It has been that way for multiple weeks now. Id love to play a game I paid for. Does it really take 2+ weeks to change status from under review to something else?

   

  The email attached to the account I am using for MW2 is (***************************)

   

   Just want to make sure were referencing the same account. 
  
  Even if a resolution isnt made, why has the review process been so long? A quick look at my stats would tell you Im not cheating in any way. Theres no reason I shouldve missed an event and the first two weeks of a season. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/15/2023

  Hi there ******,
  
  I'm afraid we have no further information regarding your inquiry, this actions are taken directly by Activision's Security team and nor we or Activision's Player support are able to provide reasons, timeframes or ensure your account won't be placed under review in the future.
  
  Kind Regards.
  Activision Player Support
  ^MZ

• Initial Complaint

  Date:06/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, I'm *****. I'm a physicist pushing for my PhD in theoretical physics. But I also love video games. And I found a way through twitch, to make a great income to fund me through school, by playing COD from my computer. And I did so in warzone 1 with no issues. But that's all changed. Now I'm stuck in a shadowban loop, which stopped me from getting top 250 last season. And since season 3 release, I've been stuck in a shadowban loop more than I actually get to play the game. My twitch channel was skyrocketing but I can't even play the game due to shadowbans. And I don't want to make another account and get permabanned for ban evading as I've heard that could happen. I can offer a PC check or anything that will get this resolved as quickly as possible and maybe to prevent this happening any further.I play **************** and have a logitech G hub software for adjusting the DPI.I have MOD install software for games like skyrim, etc.I've been shadowbanned so many times by mass report and its only in public matches, I assume it's cause they're not familiar with mouse and keyboard aim. it never happens in ranked. Just public multiplayer and ashika games. I'm assuming the reviewer has seen that I am not running any detrimental softwares. I'm currently still, under shadow ban. And I play with a lot of big name streamers and some small, as i'm a streamer too. Been streaming it since warzone 1, but anyway, please I'd like to come to some sort of a resolution.Vague?#******* is my activision tag I really enjoyed this company, spent so much money and effort into that game, and have never made a complaint like this before. But, I just want to play the game guys. I'm really freakin good and I Can make something out of it, if I get more days on and less days shadowed.Here is my account Vague?#*******

  Business Response

  Date: 06/19/2023

  Hi there ,
   
  Activision needs to gather all possible information regarding your account in order to proceed with a new review, therefore, could you please send me the following when you get a chance?
   
  1.All platforms you have linked to your Activision account.
  ****** full Xbox Gamertag, full PSN ID, full Battle Tag(Name#****), and / or Steam ID?
  ****** Full Activision ID (name#*******? 
   
  Kind Regards.
  Activision Player Support.
  ^DA.
  
  

  Customer Answer

  Date: 06/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  activision shadow banned me. meaning i can still play but it only puts me in lobbies with actual cheaters. im guessing i had a good game and some people rage reported me for cheating even though i do not cheat. now the game is horrible to play. i want this fixed or i want my money back as i did not buy the game to play with cheaters. its sad you cant even play good without them restricting your account even though im not a cheater. also if you go to activisions support page they are zero help. no contact info and they dont even let you dispute it through their website so they are basically saying "oh well deal with it" bcuz there is nothing i can do.my activision email is ************************** my call of duty username is "googlepinksock"

  Business Response

  Date: 06/19/2023

  Hi there ,
   
  Activision needs to gather all possible information regarding your account in order to proceed with a new review, therefore, could you please send me the following when you get a chance?
   
  1.All platforms you have linked to your Activision account.
  ****** full Xbox Gamertag, full PSN ID, full Battle Tag(Name#****), and / or Steam ID?
  ****** Full Activision ID (name#*******? 
   
  Kind Regards.
  Activision Player Support.
  ^DA.
  
  

  Customer Answer

  Date: 06/19/2023

  i wanted to first say i do like the game so what i really want my shadow ban lifted. if not lifted only then do i want a refund. its the shadowban lobbies that are making me want a refund. i really just want full access back.
  
  battlenet ID: ***********#****
  activision ID: googlepinksock#*******
  steam ID: tspxdirtyhelmet

• Initial Complaint

  Date:06/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10/23 I was falsely shadow-banned on Activations Modern Warfare II for false spam reports for being better than other players in the game. I went through their review process which took 5+ days and at the end of it, I was rightfully unbanned as nothing was detected on my account. It this time, I wasn't able to finish my battle-pass which I paid money for.On 6/16/23 was the day I first logged back on after my false ban and loaded into the game to play. I played for 10 hours with various good games and bad games. The morning of 6/17/23 I was doing incredible well in a match and then was kicked from the server. I then logged back into Activision's website and sure enough I was banned again within 24 hours of my account already being checked and cleared For a multi-billion dollar company this is ridiculous that there isn't a customer support system set up to contact the business about this issue. I paid $70.00 for the game, I expect to be able to play it and not have a fraudulent system in place that gets me banned for being better than other players. I'm being defrauded of my product I purchased and it's unacceptable and quite frankly on the line of a class-action lawsuit for essentially scamming their customers.My account info is as *************#******* I want a resolution, this is insanity to restrict better players consistently. This is going to be a non-stop loop at this point after I get unbanned yet again. Activision caters to their content creators or anyone "famous" by offering personalized support for these issues, but nothing to the average-*** gamer like myself, we have to wait the process out.

  Business Response

  Date: 06/19/2023

  Hello there,
   
  We have been informed that your account is under review, for more information, take a look at the following link: **********************************************************************************************
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
    
  Kind Regards,.
  Activision Player Support.
  ^DA.
  
  

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20201288
  
  I am rejecting this response because:

  I completely understand that, but YOUR broken system of allowing players to falsely spam report and then automatically shadow banning people after so many is unacceptable. I literally just came off of a FALSE shadow ban and my account was cleared, to have your security team reviewing my account again for another shadow ban within 24 hours of being unbanned.

   

  What 's going to happen when your security team reviews my account and unbans in yet again for it to be rebanned begause im above average at your game? 

   

  You are falsely restricting my account because you have me in a shadow ban loop that i cant get out of. You are falsely restricting me from the content that i purchased because of a broken system.

   

  Do better.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/15/2023

  Hello ****,
  
  We have been informed that your account has no active enforcements at the moment.
  
  Kind Regards.
  Activision Player Support
  ^MZ

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20201288
  
  I am rejecting this response because:

  This does not fix the underlying issue. You cherry picked checking my account without noting how many "active restrictions" I've had within the past couple of months. I literally just got out of my most recent shadow ban about a week ago after being restricted for a week.

  The only reason I don't have a current restriction is because I've been on vacation, unable to play.

   

  I want a solution to the false reports I'm receiving for cheating and to be able to play a game that I've paid for. At this point i have had over 5 shadow bans costing me countless hours of my time not being able to play a product I purchased.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/04/2023

  Hello ****, 
  
  Please keep in mind that we don't have the reason for your account been placed under review. Additionally, we are unable to provide a time frame or revert this; for now, you have to wait until the review is lifted on your account.
  
  Best Regards,
  Activision Support
  ^JR

• Initial Complaint

  Date:06/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello, my activision account has been waiting under review for a long time. my account has been reviewed before, and it hasn't taken this long. i seriously think I'm a victim. i spent a lot of money on the cod mw2 game that I like to play, and most importantly, I spent hours of effort. season 4 has started, unfortunately, playing games has been torture. why am I really becoming a cheat and a player sent to remote corners, why ? someone can report me, okay. i may act contrary to the rules, I may take an attitude or approach, I will be reported ok, I accept, but there is a doubt, but we don't know how long it will take, such an approach did not suit you. please, please review my account, look at my match records, please take a quick look. it makes me happy that you didn't do your duty, but that you did your duty! for example, once my username contained insulting racism, so I was suspended. excuse me, my name is *******************************, and my username in the game is "Yelis" ! there are a lot of grievances, such as. i ask you to review my account as soon as possible. sorry, we've turned 40, but like children, we have to write all the way to my account account. i'm embarrassed right now, I'm not saying anything else.

  Business Response

  Date: 06/19/2023

  Hello there,
   
  We have been informed that your account is under review, for more information, take a look at the following link: **********************************************************************************************
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
    
  Kind Regards,.
  Activision Player Support.
  ^DA.
  
  

  Customer Answer

  Date: 06/28/2023

  Sikayet
  : ********
  
  Bu yaniti reddediyorum nk:
  
  Saygilarimla,
  
  *******************************

  Business Response

  Date: 07/15/2023

  Hi *****,
  
  We will be glad to assist, however, we only provide assistance in English, if you'd like to proceed, restate your request in English, please.
  
  Kind Regards.
  Activision Player Support
  ^MZ

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself along with many other innocent players, has been shadow banned in Modern Warfare II and/or Warzone for no reason at all and without warning. I am unable to get a response from the support team to discuss this issue. This has been a huge problem since the games release to the point where many people have just decided to quit supporting the company and I'm considering the same. The company has yet to say or do anything about this problem, as of now I would just like a response but if the issue continues in the future I will no longer support Activision in any way and I'm sure many others would agree.

  Business Response

  Date: 06/19/2023

  Hello *****,

  Good day. In order for us to determine the current status of your account, please provide the following information below.

  Activision ID ( complete # and numbers):
  Activisioin Email:
  Platform ID ( GamerTag/Platform ID/PSN ID/BattleTag):

  Please be advised that we can only check the status of your personal account. Should your friends wishes to know the status of their accounts, they need to submit a support ticket for it.

  We look forward to your response.
  
  Regards,
  
  Activision Player Support
  ^MB

   

• Initial Complaint

  Date:06/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a player of activisons Call of Duty :Modern Warfare 2,2022.I am a active player and have been an active player since around black ops 2.Recently around a month ago,i was shadowbanned and have been provided with no information and have yet to recive help in any way.It has been detremental and i have invested hundreds of dollars into this game only to be banned unrightfully due to spam reports and a terrible anti-cheat system.I would like to be contacted by the company in order to have this resolved.

  Business Response

  Date: 06/19/2023

  Hello *****,

  I have checked the status of the Activision account related to this case, and it shows that it's currently under review by our Security and Enforcement team. As much as I want to further assist, we have no further details here on our end why the account would be under review since this is being handled by an internal team. The only way to check if the review is completed is to occasionally check the game. Furthermore, your account is permanently banned in Warzone Caldera. You may also want to review the Security and Enforcement Policy for things to avoid in the future: **********************************************************************************************
  

  I hope the information that we provided is clear and sufficient.
  
  Regards,
  

  Activision Player Support
  ^MB

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Day. I have been wrongfully shadow banned, I request that you please review it A.S.A.P. I spent money on the game and now I can not play. Activision Account :GhoStRecOn#******* Battle.net account: BobLeeSwaGer#********** email ******************* Regards.****.

  Business Response

  Date: 06/19/2023

  Hello ****,

  Good day. I have checked the status of the Activision account related to this case, and it shows that it's currently under review by our Security and Enforcement team. As much as I want to further assist, we have no further details here on our end why the account would be under review since this is being handled by an internal team. The only way to check if the review is completed is to occasionally check the game. You may also want to review the Security and Enforcement Policy for things to avoid in the future: **********************************************************************************************

  I hope the information that we provided is clear and sufficient.
  
  Regards,
  
  Activision Player Support
  ^MB

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This relates to Call of Duty: Modern Warfare II. A game in which I bought and have recently been unable to play as a normal consumer would due to having been mass reported and then being placed under review despite no malpractice on my side.I have bought many titles over the years, and this one is the only one I and many others are seeming to have issues with. They are aware of the issue, that being a report based review system and have done nothing to ease the amount of innocent players being unable to play the game as expected when we bought it.

  Business Response

  Date: 06/17/2023

  Hi ********,
  
  Apologies for the frustration! We can definitely look into this issue for you. To better help you, please provide us with your full Activision ID and email of the affected account. As soon you get us the information we'll look into this for you. Thank you for your time and patience.

  Kind regards,
  Activision Player Support
  ^CA
  

  Customer Answer

  Date: 06/17/2023

   
  Complaint: 20200964
  
  Dear Activision-Support:
  
  My Activision ID is: PowPawPanda#*******
  The e-mail address is: ******************************************
  
  Best regards,
  
  ***************************

  Business Response

  Date: 07/15/2023

  Hello ********,
  
  We have been informed that your account has no active enforcements at the moment.
  
  Kind Regards.
  Activision Player Support
  ^MZ

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20200964
  
  I am rejecting this response because:
  

  Dead Activision Support,
  
  I believe that I'm still Shadowbanned for some reason. I can't get into lobbies <200ms. Please check.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/03/2023

  Hello ********,
   
  After checking your account information, I can see that your account has no active enforcements at the moment. 
   
  Kind Regards,
  Activision Player Support
  ^OA.