Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As i play this game i often get false banned due to me just simply being better, and with this there is something called a shadow ban which many players get, due to this it can take months to get a respond just to play the game i spend my hard earned money on, I feel due to a false ban this review should not take as much time as it does

  Business Response

  Date: 08/09/2023

  Hello Jace,
  
  In this case, can you share the following information?
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  - Your full Activision ID (name#*******?
  - Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Player Support
  ^OA.
  
  

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20440648
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

   What platform are you using to play the game? PC
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)? ranbo#*****
  - Your full Activision ID (name#*******? ranbo#*******
  - Can you provide me with more details about your issue? So i just got on after 4 months of not playing the game, i have been shadow banned before may i add but not this soon, anyways i load into my first match (lockdown) and i just kill on person, instintly he goes into the game chat and says there is a cheater, i then load into the game, kill 3 people, and get disconected, and i look, and i have been shadow banned. just 1 game in with 3 kills

  Business Response

  Date: 08/23/2023

  Hello there Jace,
  
  Thanks for getting back to **. After checking your account information, I can see that your account has no active enforcements at the moment.
  
  In this case, you can always check the status of your account by going to the following portal: ***************************************************. Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  In addition, we as BBB agents do not have access to the reasons why your account is under review or how long it will be under review. We cannot intervene and reviews cannot be removed or rushed.
  
  For more information on bans, please see the Call of Duty Security & Enforcement Policy at **********************************************************************************************.
  
  Kind regards,
  Activision support team
  ^RQ

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been shadow banned for no reason. I got mass reported because I was hitting trick shots. The other team abused the report system and mass reported me. This is a well known problem currently.

  Business Response

  Date: 08/09/2023

  Hello *****,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
  
  Your full Activision ID (name#******)? (In case you have an additional Activision ID, please share this ID as well.)
  All platforms you have linked to your Activision account?
  Your full Xbox Gamertag, full PSN ID, full Battle Tag (Name#****), and/or Steam ID?
  The email linked to your account?
  Can you provide me with more information about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Kind Regards,
  Activision Player Support
  ^MS.

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Activition ID: Raw#*******

  Steam ID: rawkingcones

  Email: **********************

  I have only played this game on steam.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongfully shadow banned, unable to play due to their awful anticheat. I was unfairly shadowbanned hindering my ability to fully enjoy a product I paid for.

  Business Response

  Date: 08/09/2023

  Hello ******,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
  
  Your full Activision ID (name#******)? (In case you have an additional Activision ID, please share this ID as well.)
  All platforms you have linked to your Activision account?
  Your full Xbox Gamertag, full PSN ID, full Battle Tag (Name#****), and/or Steam ID?
  The email linked to your account?
  Can you provide me with more information about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon.
  
  Kind Regards,
  Activision Player Support
  ^MS.

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20440359
  
  My Activision id is : MrStinky#*******.
  I play on pc and on steam. My steam ID is: mrcapaholic. I play ranked quite a bit and got matched in a lobby with hackers 3 times in a row. After letting the team know that our team was gonna report them they said they were gonna do the same hoping I would just get shadow banned, and sure enough I am now shadowbanned. Cant queue in to ranked or anything at the moment. Cant play the game at all! Ive been shadowed for 2 days now, for absolutely nothing and cant play the product I purchased.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/23/2023

  Hello ******,
  
  After checking your account information, I can see that your account has no active enforcement at the moment in Modern Warfare II. For more information about this procedure, you can review **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Kind Regards,
  Activision Player Support
  ^MS.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a PC to play Call of Duty and I use an Xbox controller since I come from Xbox. Ever since the anti-cheat program was added I have consistently been shadow-banned over and over again and I DO NOT CHEAT WHATSOEVER! It's now season 5, I was unbanned the day of the release I played a few games with friends and turned on Nvidia to record my game I got into about an hour of gameplay then got ejected to the main screen. Of course, I checked and I am shadow banned once again. This is ridiculous I get like 2 days of play when I purchase a new battle pass and now I'm banned again. It really ***** cause this is the ONLY game I play. My Activision id is: Daflyingmunk#******* Hopefully someone from Activision can actually do their job.

  Business Response

  Date: 08/09/2023

  Hello *******,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your accounts are under review. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the security team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Player Support
  ^OA.
  
  

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2023, I requested a permanent deletion of my Activision/Call of Duty account. The next day, I changed my mind on this and decided to cancel the deletion, but when I logged into the account to cancel it (which is what they instruct), it was acting like the account didn't exist. When trying to find how to fix this, there was no way to contact customer service for this matter - the only relevant contact was a form for people who have had their accounts stolen. I tried that just in case they can work my case too, but it was rejected as my issue was not a compromised account (Case number for the ticket I made is *********). I reached out on their customer support's ******** but never got a reply. I was not able to stop the deletion and the account was deleted. I recently found this form (BBB) on this website and thought to fill it out. The email address for the account was *************************** There is a current account with the same username, but that was the temporary account that the website recommended I make to be able to file that form for account recovery, it is NOT the actual account. All in all, there was no way to reach out to anyone for help when I wasn't able to cancel the deletion the way the website instructed to cancel it. I would like to get help with bringing the account back or at least assistance with getting all of that progress and purchases on a new account if the former is not doable.

  Business Response

  Date: 08/09/2023

  Hello ****,
   
  We cannot undo the right to erasure request as it has already been processed and there is no way to restore your personal data, progress, content or account because it has been erased from Activision systems. To ensure that players understand the permanence of this request, the portal requires players to confirm that they wish to move forward with their request and they must acknowledge that. In doing so, they are requesting that all personal data associated with the authorized accounts be removed and that neither Activision nor they themselves will ever be able to recover the information. 
   
  We apologize for any inconvenience.
  

  Kind Regards,
  Activision Player Support
  ^OA.
  
  

  
  

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I no longer have access to the email associated with my account and ******************** are refusing to help and not letting me verify it is my account to solve the problem. I would just like them to change my email. years of progress and money will be wasted by not having access to my account. will provide proof of my account with pictures of account accessed via linked playstation account and proof of gamertag and activision ID

  Business Response

  Date: 08/09/2023

  Hello *******,
  
  In this case, you'll need to create a support ticket using Activision's official support channel under the correct account.
  
  Here are the steps to create a support ticket:
  
  Go to: *****************************************.
  Go to the login screen.
  Enter your account credentials
  Check the CAPTCHA box
  Proceed to log in.
  Enter the two-factor authentication code from the ****** Authenticator (if you set it up).
  Go to "Support" in the right upper corner
  Click on "Support Home."
  Go to "Support Options" in the dropdown menu.
  Select the game you need assistance with
  Select your platform
  Select the topic
  Select the issue you're experiencing
  Fill out the support ticket details and click "Submit."
  
  As you are unable to respond to your case via email, please use the Comments section on your case in My Cases.
  
  Once you create your support ticket, please send us the ticket number, so we can expedite the case.
  
  Kind Regards,
  Activision Player Support 
  ^MS.

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  ticket case number: Case# 29897262

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Modern Warfare 2 on battle.net. My account has wrongly been shadowbanned for multiple days. My account has a longstanding history of being legitimate, I've never cheated. A game I paid money for is being restricted for seemingly no reason. I need this resolved or a full refund.

  Business Response

  Date: 08/09/2023

  Hello ****,
  
  In this case, can you share the following information?
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  - Your full Activision ID (name#*******?
  - Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Player Support
  ^OA.
  
  

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20439161
  
  I am rejecting this response because: There is no option to respond to activision's response. Please forward the following message to them.
  
  - What platform are you using to play the game?

  > PC/Battle.net

  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?

  > Battle Tag: magicman135#****

  - Your full Activision ID (name#*******?

  > magicman135#*******

  - Can you provide me with more details about your issue?

  > As described in the initial complaint I've been shadowbanned and cannot play DMZ. I have a longstanding legitimate account and have never cheated. The only theory I have to why my account got shadowbanned is that opposing players were maliciously reporting my account. I'd like to have my account un-shadowbanned and more insight into why I was shadowbanned in the first place. Thank you.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/23/2023

  Hello there ****,
  
  Thanks for getting back to **. After checking your account information, I can see that your account has no active enforcements at the moment.
  
  In this case, you can always check the status of your account by going to the following portal: ***************************************************. Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  In addition, we as BBB agents do not have access to the reasons why your account is under review or how long it will be under review. We cannot intervene and reviews cannot be removed or rushed.
  
  For more information on bans, please see the Call of Duty Security & Enforcement Policy at **********************************************************************************************.
  
  Kind regards,
  Activision support team
  ^RQ

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was wrongfully shadowbanned. I have the clip where you can see i was not cheating. i have 5+ hours of gameplay where you can see i clearly am not cheating. my username is quirtysmeow. i dont know where to find the 6 number code after my name. i like playing this game and if you want me to buy the next one you will fix this

  Business Response

  Date: 08/08/2023

  Hello Levi,
  
  Thanks for reaching us out. In this case, we are unaware of the term that you are using, but we have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind regards,
  Activision Player Support
  ^RQ.

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just found out my account was banned and I appealed it last night because my account had unauthorized usage. I received emails saying friends were being added that were not done by myself. After receiving the email it said if it was not me to change my password which I did. I dont know what was done on my account because it was not me doing it. But now my account is permanently band and no information is given why. Now I lost the 100s of dollars I spent on the game because my account got compromised. I would like to know why my account is banned and how to get it back. There is absolutely zero customer service and no way to contact anyone for information on the ban, which is completely unacceptable and ridiculous. People spend tons of money and they dont care at all about their customers

  Business Response

  Date: 08/08/2023

  Hello *******,
  
  Thanks for reaching us out. In order to move forward, could you please send me the following information when you get a chance?
  
  - What platform/s are you using or have used to play the game?(please mention all of them)
  - Your full Xbox gamertag, full PSN ID or your full battletag (Name#****)?
  - Do you have access to your Activision account?
  - Your Full Activision ID (name#****56)? (In case you have an additional Activision ID, please share this ID as well)
  
  Kind Regards,
  Activision Player Support
  ^RQ.

  Customer Answer

  Date: 08/08/2023

  - What platform/s are you using or have used to play the game?(please mention all of them)

  Xbox and PlayStation 

  - Your full Xbox gamertag, full PSN ID or your full battletag (Name#****)?

  Xbox gamertag-Byaaah2991

  PSN ID- **********

  it has a battle tag linked but its not mine, I dont believe I have one of those

  
  - Do you have access to your Activision account?

  Yes on the website 

  
  - Your Full Activision ID (name#****56)? (In case you have an additional Activision ID, please share this ID as well)

  Activison ID - Vinniecap

  
  

  Business Response

  Date: 08/31/2023

  Hi *******,
  
  Great news! After further investigation, your Activision account has been unbanned and unauthorized account removed. If you haven't done so already, we strongly suggest resetting the password on your Activision account and enabling two-factor authentication to help secure your account. If you are still experiencing an issue, please let us know. Otherwise, feel free to close out this case with the BBB if your issue is resolved. Thank you for your time and patience in this matter.
  
  Kind regards,
  Activision Player Support
  ^CA

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was disconnected from the game and put under review. This has happened multiple times and its to the point where i cant play the game for more than 24 hours. I paid for multiple in game items as well and can not use them. I would like this to be resolved immedietly.Battlenet email: ********************** Activision ID:

  Business Response

  Date: 08/08/2023

  Hi there ********,
  
  Thanks for reaching us out. I hope this email finds you well.
  
  I'd like to let you know that these kinds of actions are taken by the enforcement team, and we, as BBB agents, don't handle further information as to why they are taken, nor do we have control over them. I'd recommend visiting the enforcement policy to get more details on this: **********************************************************************************************.
  
  Appreciate your understanding in this matter.
  
  Kind regards,
  Activision Support Team
  ^RQ.