Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Occurred 8/21/23 I've been shadowbanned for no reason. All it took was I guess one angry set group of players to report me and now I can't load into a game at all after I just spent money on this game. I don't get an explanation or anything as to why I'm banned and then their process for reviewing accounts takes way too long. On the activision website they don't allow for appeal for this situation either, so basically I just can't play from 1-2 weeks depending on when they decide to actually look into who's actually hacking/cheating and who's actually innocent.

  Business Response

  Date: 08/23/2023

  Hello *******,
  
  In this case, can you share the following information?
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  - Your full Activision ID (name#*******?
  - Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Player Support
  ^OA.
  
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont have my 2fa codes and need to get it fixed

  Business Response

  Date: 08/23/2023

  Hi *******,
   
  In order to move forward, could you please send me your Full Activision ID (name#******)? (In case you have an additional Activision ID, please share this ID as well)

  If you have created a support ticket on Activision's website, please send me the ticket number.
   
  I hope to hear from you soon. 
  Activision Player Support
  ^OA.
  

  
  

• Initial Complaint

  Date:08/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  im getting shadow banned for no reason for many times and im trying to find a solution for this problem.so my account is UNDER REVIEW for no resoan and i can't play the game normally like that.

  Business Response

  Date: 08/23/2023

  Hello *****,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your accounts are under review. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the security team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Player Support
  ^OA.
  
  

• Initial Complaint

  Date:08/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got shadow ban on my Call Of Duty account (Modern wafare 2 and warzone 2) and it happend for no reason. I was playing as normel on 21-08-2023 and suddenly it startet to take long time to finde a match. I did search on the internet on what the problem could be and i did find that the problem could be a Shadow ban (ban for no reason). I did viset Activision BAN APPEAL website and i did find out that i got Shadow ban they didn't even say what i did wrong. i want a solution for the problem, i did spend a lot of money on the game just to play as a normel person not to get banned for no reason. I included a photo of the ban appeal.

  Business Response

  Date: 08/23/2023

  Hello ******,
  
  In this case, can you share the following information?
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  - Your full Activision ID (name#*******?
  - Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Player Support
  ^OA.
  
  

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new PC to play call of duty from Best Buy and my account was banned immediately for no reason, I am being told I am using Unauthorized Software which is false. Appealed the ban and got told to bad so sad, terrible customer service cant even speak with anyone now my account is banned and I am out all the money I invested to it and they cant even explain what I might have violated, I know I clearly havent violated anything but they wont return my calls or emails.

  Business Response

  Date: 08/23/2023

  Hello ******,
   
  Regarding bans, before any action is taken, all bans are checked, which means it can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
   
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
   
  Kind Regards,
  Activision Player Support
  ^OA.
  
  

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20506688
  
  I am rejecting this response because:
  
  This is not a reasonable response, I have not done anything improper and have not broken any rules, the burden of proof lies upon activison and I am being accused of something that is false and I have just bought a brand new computer and upon first launch on said computer I am immediately banned, I expect a response and more thorough response or I will be reaching back out to my legal representative I have already spoke with them and we are giving Activision a chance to make it right before we have to take more active measures. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/07/2023

  Hi ******,

  Your frustration with the issue is understandable. However, after further investigation, our security team along with the help of Blizzard support verified your account to violate the security and enforcement policy. What this means is we will be upholding the ban on the account. As you know, specifics regarding the ban will not be released to help maintain the integrity and security of the game. This is a company policy that will not be changing. If you seek a refund, contact the business where you purchased the game. If you would like to provide more feedback regarding our policies, you can visit us at ************************************************
  
  Kind regards,
  Activision Player Support
  ^CA

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfairly Banned for call of duty Modern warfare 2

  Business Response

  Date: 08/23/2023

  Hello ******,
   
  We have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************.
   
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
    
  Kind Regards,
  Activision Player Support
  ^OA.
  
  

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to change my email address for the one I used was outdated but I am not receiving the verification email. I contacted them and they escalated with no further communications responded.

  Business Response

  Date: 08/23/2023

  Hi ******,
   
  Please review if any responses were provided using the official support channel. We'll be here if you happen to need further assistance. 
   
  Kind Regards,
  Activision Player Support
  ^OA.
  
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was given a Shadow Band in the game, and I did not use any cheating method in the game, so I hope that the problem will be resolved

  Business Response

  Date: 08/23/2023

  Hello ********,
  
  In this case, can you share the following information?
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (Name#****)?
  - Your full Activision ID (name#*******?
  - Can you provide me with more details about your issue?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  I hope to hear from you soon. 
  Activision Player Support
  ^OA.
  
  

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

   

  In this case, can you share the following information?
  
  
  - What platform are you using to play the game?
  - Your full Xbox Gamertag, full PSN ID, Steam ID, or your full battle tag (moha47#****)?
  - Your full Activision ID (Roronoa zoro#*******)?
  - Can you provide me with more details about your issue?
  
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  
  I hope to hear from you soon. 
  Activision Player Support
  ^OA.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought a $2,500 PC to play Warzone 2, at level 14, after getting 10 kills I got disconnected from the server and have been Shadowbanned and my account is Under review. This is ridiculous, I knew something along these lines would happen so this is why I did not use my PS5 account who I have gotten to Diamond 3 in Warzone Ranked lobbys, I have put dozens and dozens of hours into this game, please help me get whitelisted so this doesnt happen on my PC!!! This is literally my first full day of playing.

  Business Response

  Date: 08/23/2023

  Hello ******,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your accounts are under review. For more information, take a look at the following link: **********************************************************************************************.
  
  Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the security team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Player Support
  ^OA.
  
  

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was temporarily suspended from my World of Warcraft account. I was accused of breaking Terms of Service by buying gold. When I received this email i contacted blizzard stating that I had never bought gold and that it had came from a member of my guild and I could show the conversation between him and I stating that. I also brought up that I have played the game for well over a decade and never been accused of breaking and terms of service prior. They sent another email response stating their decision is final and that they have enough evidence. They also stated they will not show me their evidence. So, I have lost my game time as well as in game funds with no real chance to show innocents because they refuse to even show the evidence they are using to accuse me and refuse to accept any of mine showing that I did not purchase any gold. In my opinion I am being punished because Blizzard is mad that a guild mate gave me gold. Preventing me from spending money on their in game WOW token. Which can be bought for 25 dollars.

  Business Response

  Date: 08/23/2023

  Hello *******,
   
  You have filed this complaint under Activision's name. I'm afraid that this is going to be looked into by Blizzard directly. We would recommend you to get in contact with them. Here is the link to do so: *********************************. Otherwise, you'll need to create a new BBB case under Blizzard Entertainment Inc.
   
  Kind Regards,
  Activision Player Support
  ^OA.