Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My battle net is KnightNight My email is ******************* Ive been shadow banned and I cant enjoy the game

  Business Response

  Date: 09/30/2023

  Hi ******,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
  
  1. Your full Activision ID (name#******) (In case you have an additional Activision ID, please share this ID as well.)
  2. All platforms that are linked to your Activision account.
  3. Your full Xbox Gamertag, full PSN ID, full Battletag (Name#****), and/or Steam ID.
  4. The email address associated with your Activision account.
  5. Can you provide me more information about your issue?
  
  I hope to hear from you soon.
  
  Kind Regards,
  Activision Player Support
  ^TK

• Initial Complaint

  Date:09/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to find a way to contact them because my account has a 2 factor authentication connected to it and I no longer have access to it and the back up codes they sent me isn't working and without that you can't do anything but I'd just like to get my account back I haven't had access for a week and I just found out I could contact you guys and I no longer have access to the email that is connected to the account

  Business Response

  Date: 09/30/2023

  Hello *****,
  
  In order to move forward, could you please send me the following when you get a chance?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, full Battletag (Name#****), and/or Steam ID.
  Your full Activision ID (Name#*******.
  The email address associated with the Activision ID.
  The reason you can't access the current email address on your account?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  Kind Regards,
  Activision Player Support
  ^TK

  Customer Answer

  Date: 10/01/2023

   
  Complaint: 20677275
  
  I am rejecting this response because: There's no email for me to email them back on i want them to email me at ***************************** that way I'll have the email in case something else goes wrong with the account
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/05/2023

  Hello *****,

  After creating a case on the website, you can also reply directly through the page (no need to use your email). This is called the Comments section, found in My Cases.

  Kind regards.
  Activision Player Support
  ^GJ

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20677275
  
  I am rejecting this response because:
  I looked into my cases and it was t showing any cases open except the one at the beginning of the year what account is the case on? 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it is to say the least, frustrating as a member of COD community to have any resolve to cases that are made as "bans" with no clear guidelines. or clear talks from the support team. not to mention the heaps and hoops that you need to do just to a get a word from them. if you got any at all. now that my tantrum is out of the way. I'm dissatisfied with the product MW2 the game, and the warzone. I've been falsely banned multiple times. running the same software and hardware I've always used and approved by their other games. and other games in general. I have lost my progression in game and all the things in it. and now on my new accounts I've been falsely shadowbanned which means they put me against hackers? with no way of resolving that or getting a word from them. and the moment anyone sends reports due to their lack of manpower and poor anti cheat system everyone is flagged? -losing my progression and lots of ingame items -poor support from their end and in some cases they don't have an answer for a specific problems -unable to receive emails from them due to some unknown problem from their end. which locks me from verifying a specific account. - all these problems are common problems within the community that even go as far as hitting small streamers and influencers who are just good at the game. while some of the big ones can blatantly use some of those exploits or hacks.Knowing that I was banned for the second time in a row, and the ban was lifted for the first time, and this ban is unjust. How long will a random ban be distributed without reasons?

  Business Response

  Date: 09/30/2023

  Hello ********,
  
  We have been informed that your account is under review. For more information, take a look at the following link: **********************************************************************************************. Please keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
  
  Please note that if your account appears to be under review, it means that your account is being reviewed by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal.
  
  Kind Regards,
  Activision Player Support
  ^TK

• Initial Complaint

  Date:09/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Activision account and i no longer have access to the email and phone number on the account as i had to switch over from them to a new and Activision is refusing to let me change both of those to my new ones. Its beginning to get too much as other people are having the same exact issue with these services. I have paid lots of money and spent over 900 hours since 2019 mw i would really like them to change my email and phone number over. If not i will drag this out to a court setting as they are keeping me from accessing my purchased content.

  Business Response

  Date: 09/30/2023

  Hello *******,
  
  In order to move forward, could you please send me the following when you get a chance?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID, full Battletag (Name#****), and/or Steam ID.
  Your full Activision ID (Name#*******.
  The email address associated with the Activision ID.
  The email address you want to use.
  The reason you can't access the current email address on your account?
  
  If you have created a support ticket on Activision's website, please send me the ticket number.
  
  Kind Regards,
  Activision Player Support
  ^TK

  Customer Answer

  Date: 10/01/2023

   
  Complaint: 20677259
  
  My xbox gamertag is Darkxphantom#***

  my activision id is Thedevil#*******

  The email currently on the account is ******************************************

  the email i would like to use is ***************************

  the reason i am unable to access the old email is i had to make a new one cause i had too much spam on the old one
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/05/2023

  Hello *******,
  
  In this case, you'll need to create a support ticket using Activision's official support channel. Here are the steps to create a support ticket:
  
  Go to: *****************************************.
  Go to the login screen.
  Enter your account credentials (or the ones for your Xbox account)
  Check the CAPTCHA box.
  Proceed to log in.
  Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  Go to "Support" in the right upper corner.
  Click on "Support Home."
  Go to "Support Options" in the dropdown menu.
  Select the game you need assistance with.
  Select your platform.
  Select the topic.
  Select the issue you're experiencing.
  Fill out the support ticket details and click on "submit."
  
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases. Once you create your support ticket, please send us the ticket number, so we can expedite the case.
  
  Best regards.  
  Activision Player Support 
  ^GJ

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20677259
  
  I am rejecting this response because:
  They are refusing to reset the email and phone number to my account. They don't view their support claims thats why i have been contacting the BBB.
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/07/2023

  Hi *******,
  
  In order to move forward, could you please send me the ticket number(s) if you have created a support ticket(s) on Activision's website?
  
  Feel free to contact us with the information as soon as you have it.

  Also, here are the steps to creating a support ticket in case you haven't yet:

  1. Go to: *****************************************.
  2. Go to the login screen.
  3. Enter your account credentials.
  4. Check the CAPTCHA box.
  5. Proceed to login.
  6. Enter the two-factor authentication code from the ****** Authenticator (if you set it up).
  7. Go to "Support" in the right upper corner.
  8. Click on "Support Home."
  9. Go to "Support Options" in the drop-down menu.
  10. Select the game you need assistance with.
  11. Select your platform.
  12. Select the topic.
  13. Select the issue you're experiencing.
  14. Fill out the support ticket details and click on "submit".
  
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.

  Kind regards,
  Activision Player Support
  ^TK

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/28/23 I have been trying to play the game Call of Duty MW2 for months but they keep shadow banning me for false reports. I can never play the game because it immediately puts me back into the shadowban. They prove that I'm not cheating but then immediately put me back into it. I spent 70$ on a game I can't even play. I try to reach out to the support team and they always have the same answer "they can't do anything". I either want my 70$ back of for them to stop shadow banning me for false reports

  Business Response

  Date: 09/30/2023

  Hi ****,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
  
  1. Your full Activision ID (name#******) (In case you have an additional Activision ID, please share this ID as well.)
  2. All platforms that are linked to your Activision account.
  3. Your full Xbox Gamertag, full PSN ID, full Battletag (Name#****), and/or Steam ID.
  4. The email address associated with your Activision account.
  5. Can you provide me more information about your issue?
  
  I hope to hear from you soon.
  
  Kind Regards,
  Activision Player Support
  ^TK

  Customer Answer

  Date: 09/30/2023

   
  Better Business Bureau: my activison name is Sober#******* my email attached to it is ********************

  My issue is that i keep getting shadow banned from play this game for false reporting. It's got to the point were I can't even play for 2 minutes now. I spent 70$ on this game and I can't play because of false reporting.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/29/2023 I tried to log in to play Call of Duty: Modern Warfare 2 only to see that my account has been banned. Upon further investigation, it shows that I have a temporary ban for the next month and cannot appeal it. I've never once received a warning and now I'm banned? The reason for my ban isn't listed either. If I did do something wrong, I want to know what it is that I did to warrant this action.

  Business Response

  Date: 09/30/2023

  Hello Kasadhe,
  
  Regarding bans, before any action is taken, all bans are checked, which means they can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Kind Regards,
  Activision Player Support
  ^TK

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got spam reported for doing to well in a game and I am now shadow banned and unable to play the game. Activision wont remove the shadow ban or even investigate the issue. I want to play the game, but I dont like that spam reporting is a problem just for being good at the game. I have never used a hack or cheat on my account and if ******************** would look at my account they would see that but they dont they just keep me shadow banned

  Business Response

  Date: 09/30/2023

  Hi *****,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
  
  1. Your full Activision ID (name#******) (In case you have an additional Activision ID, please share this ID as well.)
  2. All platforms that are linked to your Activision account.
  3. Your full Xbox Gamertag, full PSN ID, full Battletag (Name#****), and/or Steam ID.
  4. The email address associated with your Activision account.
  5. Can you provide me more information about your issue?
  
  I hope to hear from you soon.
  
  Kind Regards,
  Activision Player Support
  ^TK

  Customer Answer

  Date: 09/30/2023

   
  Complaint: 20676718
  
  I am rejecting this response because its not yet fixed 

  1. activision ID: Motherburger#*******

  2. I am linked on Steam

  3. Steam ID: *****************

  4: email: *****************

  5: I am shadow banned wrongly, because other players are mad because I am better, I have never used any sort of cheat and you guys can see that. I want to be white listed so this never happens again!!!!!
  
  Sincerely,
  
  Kysen *********

  Business Response

  Date: 10/05/2023

  Hello Kysen,
  
  After checking your account information, I can see that your account has no active enforcements at the moment.
  
  Kind regards.  
  Activision Player Support
  ^GJ

• Initial Complaint

  Date:09/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28 I found out I had been wrongfully shadowbanned I never have or will cheat in a call of duty game there seems to be no progress being made and a lot of other people are going through the same issue its really annoying that in this game you are guilty until proven innocent I would like to get unbanned as soon as possible so I can stop playing with actual hackers

  Business Response

  Date: 09/30/2023

  Hi *****,
  
  Activision needs to gather all possible information regarding your account in order to proceed with a new review; therefore, could you please send me the following when you get a chance?
  
  1. Your full Activision ID (name#******) (In case you have an additional Activision ID, please share this ID as well.)
  2. All platforms that are linked to your Activision account.
  3. Your full Xbox Gamertag, full PSN ID, full Battletag (Name#****), and/or Steam ID.
  4. The email address associated with your Activision account.
  5. Can you provide me more information about your issue?
  
  I hope to hear from you soon.
  
  Kind Regards,
  Activision Player Support
  ^TK

  Customer Answer

  Date: 09/30/2023

   
  Complaint: 20676379
  
  I play on Battle.net I have no other accounts linked to my activision account 

  my activision Id is THKCUBAN#*******

  my issue is that I got shadowbanned on call of duty modern warfare 2 Im assuming because people reported me for cheating I dont know why activision would just shadowban you for reports instead of looking into it first I guess to make anti cheat seem better than it actually is but I was wrongfully shadowbanned and so have many others causing my games to take forever to queue and then when I do there are others playing that arent cheating but my lobbies mainly consist of hackers with aimbot or ******* to try to make themselves innocent Im extremely dissapointed with how activision handles shadowbanning innocent people and just says they have to wait I am on fall break this week and was having fun on call of duty until I got banned for no reason now activision has wasted my break and fails to respond and fix this issue I would like my account un shadowbanned as soon as possible 
  
  ************************* Del *****

  Business Response

  Date: 10/05/2023

  Hello Caleb,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your accounts are under review. For more information, take a look at the following link: **********************************************************************************************. Keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
    
  Please note that if your account appears to be under review, it means that your account is being reviewed by the security team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Player Support
  ^GJ

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it is to say the least, frustrating as a member of COD community to have any resolve to cases that are made as "bans" with no clear guidelines. or clear talks from the support team. not to mention the heaps and hoops that you need to do just to a get a word from them. if you got any at all. now that my tantrum is out of the way. I'm dissatisfied with the product MW2 the game, and the warzone. I've been falsely banned multiple times. running the same software and hardware I've always used and approved by their other games. and other games in general. I have lost my progression in game and all the things in it. and now on my new accounts I've been falsely shadowbanned which means they put me against hackers? with no way of resolving that or getting a word from them. and the moment anyone sends reports due to their lack of manpower and poor anti cheat system everyone is flagged? -losing my progression and lots of ingame items -poor support from their end and in some cases they don't have an answer for a specific problems -unable to receive emails from them due to some unknown problem from their end. which locks me from verifying a specific account. - all these problems are common problems within the community that even go as far as hitting small streamers and influencers who are just good at the game. while some of the big ones can blatantly use some of those exploits or hacks.

  Business Response

  Date: 09/30/2023

  Hello ******,
  
  In this case, we are unaware of the term that you are using, but we have been informed that your accounts are under review. For more information, take a look at the following link: **********************************************************************************************. Keep in mind that you can always check the status of your account by going to the following portal: ***************************************************************;
    
  Please note that if your account appears to be under review, it means that your account is being reviewed by the security team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the review is lifted on your account.
  
  Kind Regards,
  Activision Player Support
  ^GJ

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I decide to contact you guys because Activision Blizzard doesnt fix or even try to help me with my issue! Shadow banned (account under review) and its not something that happens to me once in a while is something that happens to me every time my account is not longer in review (what I mean by that is that I can play 1 game or 1 or 2 days and I get back to account under review and every time that happens I cant play the game till they finish reviewing my account (usually 1-2 weeks) and I have been shadow banned like 15 times already and I never ends I bough a game for 100 dollars and spent some money on stuff inside the game and I cant even play the game because of the shadow banned and thats no fair and they just dont care and dont help me at all and I just want to play the game without any issues

  Business Response

  Date: 09/30/2023

  Hello *****,
  
  After checking our system, I can see that we have already provided information regarding your issue in Case 20675698.
  
  Kind regards.  
  Activision Player Support 
  ^GJ

  Customer Answer

  Date: 09/30/2023

   
  Complaint: 20675712
  
  I am rejecting this response because: I didn't get any ANSWER, I want a solution, I'm still unable to play
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/05/2023

  Hello *****,

  Please respond via Case ********; you created two separate complaints about the same problem.

  Kind regards.
  Activision Player Support
  ^GJ