Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27 2024 I can not recover my Xbox linked account. Through the support page Activision provides I cannot talk to anyone and emails are not returned. I opened a ticket and have not heard once from the regarding this matter.

  Business Response

  Date: 04/05/2024

  Hello *****,    
  
  I understand your concern, and we'll do our best to assist with your reported account issue. We have submitted an expedition request for your active support ticket on our official support channel. Expect a response soon.
      
  Kind regards.  
  Activision Support  
  ^GJ

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "I didnt receive a verification code to make changes to my account. I have received support tickets, but no verification code has come through. I've checked my junk folder, but found nothing. It seems like activision are well aware of the issue with Yahoo and have fixed it for other people. I need my account to get the verification so I can link my accounts. I've spent a lot of money for with skins and bundles.

  Business Response

  Date: 04/06/2024

  Hello Muhad,
  
  I understand this is important for you. Please review if any responses were provided using the official support channel. We'll be here if you happen to need further assistance.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i have countless of videos of weird jncidents where im in game and the person comes straight to me tracing thriugh walls and i cant even play. Its like they are wallhacking and are basically messing with me trying to ruin my mood blatantly. I know the developers are behind this and they think its funny, i want it to stop because its not like they trying to uide it anymore they do it spite of killcams

  Business Response

  Date: 04/05/2024

  Hello ******,  
  
  I understand your concern, and we'll do our best to explain the process to follow for your reported matchmaking issue. All players are given the same tools to play; the developers don't interfere in this. If you believe somebody is cheating, we're unable to manually ban players, but the Security Team may enforce bans with the help of reports. Here's how to submit an in-game report:
  
  Go to the multiplayer menu
  ************** or ? (PlayStation) to open the Social menu, or select the Social tab on PC  
  Select Recent Players
  Highlight the player you wish to report
  Select Report Player
  Out of the options that populate, select the one that fits your preference.
  
  For feedback about the game's functionality, use this form: ****************************************************************.
  
  Kind regards.  
  Activision Support  
  ^GJ

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In ******* there is an organization called BBB, the Better Business Bureau is a privately formed agency that operates in ****** and *******. Its objective is to help consumers by publishing reports on the reliability of companies' services. At BBB there is a specific place to open a warning and after making this warning, BBB itself contacts the company, informing them of peace of mind and providing a solution, if the company ignore it, the BBB exposes the permission on the website and shows that the product or company is not trustworthy and this is very bad in *******... it looks a lot like the complaint here that exists in ******, but with much more prestige and notoriety.

  Business Response

  Date: 04/06/2024

  Hello ********,
  
  I understand this is important for you. In order to move forward, please help me sending the following details when you get a chance.
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, PSN ID, full Battletag or Steam Username.(Name#****)?
  Your Full Activision ID (name#****56)? (In case you have an additional Activision ID, please share this ID as well)
  Case number of the support ticket on Activision's website
  Can you provide me more information about your issue?
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Activision has done nothing but let me down all year and avoid any attempt at support I try to get. I have reached out trying to find out why my account was being suspended, I received no help, I sent in an inquiry about the possibility that my account was hacked, I received no help, and now finally Activision has permanently banned my account from playing Call of Duty, despite never breaking a single rule in my life. Its obvious my account was hacked and I tried to reach out but it is impossible to get any sort of support from Activision, which is why I am reaching out here. I cannot even view my login history to verify if my account had been hacked, and I know it is within the companys power to check and verify. I also know there are verifications to prove that I am the owner of the account and that they should allow me to prove I have not broken any rule. I have been using this account for years now, never broken a rule or been banned. I have spent countless dollars on Call of Duty over my lifetime and this is how they treat their players? Its actually incredible how little Activision seems to care about its players. No line for customer support and no way to get in contact. At this point I would doubt that these are even being read by real people and not just being scanned by a computer with an automatic response. I would appreciate it if someone from the company would be kind enough to actually take the time to review my case instead of just banning me. All this promotion for fair play in gaming and you ban someone that never did anything wrong. How is that fair?

  Business Response

  Date: 04/05/2024

  Hello *****,
  
  I understand this is important for you. However, regarding bans, before any action is taken, all bans are checked, which means they can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Take care,
  Activision Support
  ^TK

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21532459
  
  I am rejecting this response because:
  I never broke any rules and without presenting any evidence how can I even believe a company that doesnt even have a proper customer support line? How does not releasing specifics protect the integrity of the game? So basically the company has stolen my money and then ban me without giving me a reason for the ban? It does not make any sense at all. How does saying you were banned for <blank> reason comprimise anything in the game? Im just going to assume it is all excuses because nobody cares enough to look into it because it was all done automatically. Ridiculous, thank god you guys are being bought out by ********** maybe then youll actually provide real customer support instead of having to use a third party company just to get a response. 

  Sincerely,
  
  *********************

  Business Response

  Date: 04/18/2024

  Hello *****,
  
  Your account has been reviewed by Activision one more time, and they have determined that the ban will remain on the account. Any specifics regarding the ban will not be released to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement Policy, please refer to this article: **********************************************************************************************.
  
  Please be aware that the Security Team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Kind regards.
  Activision Support  
  ^GJ

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21532459
  
  I am rejecting this response because:
  I've given money to this company for years and supported them and this is the support I get in return. It's sad.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ddd

  Business Response

  Date: 04/05/2024

  Hello *******,
  
  I understand your concern, and we'll do our best to explain the process to follow for your reported billing issue. Unfortunately, Activision does not handle refund requests because no player banking information is stored on their end. If you need to refund a game license, I highly recommend reaching out to your gaming platform support to see if they can assist you with this.
  
  ********** *******************************
  Blizzard: *********************************
  ***** ******************************************
  Steam: *********************************
  
  Kind regards.
  Activision Support 
  ^GJ

• Initial Complaint

  Date:04/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've bought this game for my PC, my girlfriends PC, and my PS5.. I enjoy the ranked Warzone portion of the game, but every time I play I get put into a limited matchmaking state. Other players exploit the report system because they are angry they get beat. They report me for cheating because they are mad they lost. The results in a "limited matchmaking" state. While I'm in that state I am not allowed to get a match in raked, period. Without any evidence or training to prove anything. The part that bother me is that it last 5 to 7 days. So, effectively a player I beat who is upset can make up a lie that they wouldn't know how to even prove anyway. Armed with that lie they can get me cut off access to the game I bought multiple copies of for up to an entire week. I get limited matchmaking for like 5-6 days and I get to play 1 day and back to limited. I feel like got robbed ever time it happens

  Business Response

  Date: 04/05/2024

  Hello ****,
  
  I understand your concern, and we'll do our best to explain the process to follow for your reported matchmaking issues. As you mentioned, your accounts are in a limited matchmaking state. For more information, take a look at the following link: **********************************************************************************************. Keep in mind that you can always check the status of your account by going to the following portal: ***************************************************.
    
  If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return to normal. Moreover, we are unable to provide a time frame or revert this. For now, you have to wait until the restriction is possibly lifted from your account. The reasoning behind this restriction is not released to help maintain the integrity and security of the game, and we can't expedite this status or prevent future ones.
  
  Since a monetary value is being disputed, I want to let you know that Activision does not handle refund requests because no player banking information is stored on their end. If you need to refund a game license, I highly recommend reaching out to your gaming platform support to see if they can assist you with this.
  
  ********** *******************************
  Blizzard: *********************************
  ***** ******************************************
  Steam: *********************************
  
  Kind Regards,
  Activision Support
  ^GJ

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21532131
  
  I am rejecting this response because: I clearly understand I'm in limited matchmaking, how to check my status, and how I got the status I have. I am limited matchmaking more than not. That does not change the fact the my game is unplayable for 5 or more days because an angry player who has no experience in cheating said I am cheating. That's not fair. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 04/12/2024

  Hello ****,
  
  Unfortunately, for each restriction that's placed on your account, the protocol is to wait for it to be lifted. Updates about your account status will be displayed on the following page: ***************************************************. The reasoning behind account restrictions is not released to help maintain the integrity and security of the game, and we can't expedite this status or prevent future ones.
  
  Exiting a limited matchmaking state does not mean your account has been cleared of potential violations.
  
  Best regards.
  Activision Support 
  ^GJ

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company permanently deleted my entire account and accused me of cheating and violating the policy even though I havent even played the game since recently. I emailed them and they did nothing about and they didnt explain anything to me or told me what rules I broke.

  Business Response

  Date: 04/05/2024

  Hello ****,  
  
  I understand your concern, and we'll do our best to explain the process to follow for your reported account issue. Do you recognize the Battle.net account that's currently linked to your Activision ID? If not, you can report the unrecognized activity via the following form: *********************************************************. If your account is restored, you will receive an email with instructions on how to change your password and tips for keeping your account secure. The team will reveal the verdict once the investigation concludes.
    
  Kind regards.  
  Activision Support  
  ^GJ

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21532096
  
  I am rejecting this response because: I have not received a response from them yet. Said within 24hrs and its been over a day now. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/14/2024

  Hello ****,
  
  I understand your concern. It is important that you create a CAR case, as the information you provide will be sent to the Account Recovery Team, so they can begin the restoration process. Account restoration is a multistep process, but it begins with validating the account owner and any associated linked accounts. Once the validation has been completed, we will begin restoring the linked accounts back to the original Activision account. During this process, they may require additional information, so please keep an eye out for any correspondence from an Activision support team member.
  
  If you're completely unable to create the case, please let us know, so we can find a better way to proceed.
  
  Best Regards,
  Activision Support
  ***

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Whats this got my activision account as while some times i play with my husband and my friends the game . Im a Mother and wife and i like this game wz . Whats the issues thats cousing given shadowbans started from season 7 mw2 as is not normal and is not funny invest my time and money in it to be not abble to play for a week or 2 and play 1 2 games or a month and get shadowban again . Need a reason why activision???? . My acctivision id **********#******* and now have a case on it and not even played case nr ******** . Got my seecond account try to lvl up guns in game got take out and got ban for what ?? Activision you got some problems doing this and explain to do as is not funny anymore. All players in this games is at risk because of youre anticheat . FIxit and leave us a lone with this shadowban . And i think all thats was in shadowban you put my accounts in ban now for no reaseon . If you need anything from my pc acces or remote or whatever just ask and we can continuie just not to get shadowbans or bans as is not funny . To much money pc desk xbox all game time in game content monsters energi drinks amazon prime all we got it . Main Acount DarkGirl94#******* with case ******** Second Account ****************#******* case ******** Fix it and if you need any thing from me acces to my pc or live cam while playing or what you need let me know. Thanks and wating for repply

  Business Response

  Date: 04/05/2024

  Hello *****,
  
  I understand your concern, and we'll do our best to explain the process to follow for your reported matchmaking issues. We are unaware of the term that you are using, but we have been informed that your accounts are permanently banned. Regarding bans, before any action is taken, all bans are checked, which means they can actually be placed for offenses taken days, weeks, or even months before you receive the notification. Any specifics regarding the ban will not be released to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement Policy, please refer to this article: **********************************************************************************************************;
    
  Please be aware that the Enforcement Team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Since a monetary value is being disputed, I want to let you know that Activision does not handle refund requests because no player banking information is stored on their end. If you need to refund a game license, I highly recommend reaching out to your gaming platform support to see if they can assist you with this.
  
  ********** *******************************
  Blizzard: *********************************
  ***** ******************************************
  Steam: *********************************
  
  Kind regards.  
  Activision Support
  ^GJ

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Activision, I stopped playing because I was exposed to the shadow band many times without any reason. Please look into the problem and remove the shadow band from my account.

  Business Response

  Date: 04/05/2024

  Hello ******,
  
  I understand this is important for you. In this case, we are unaware of the term that you are using, but we have been informed that your account was placed in a limited matchmaking state. For more details regarding Activision's Security & Enforcement policy, please refer to this article: ****************************************************************************************************;
  
  Keep in mind that, accounts are placed in a limited matchmaking state to determine if any infractions occurred, and at any time, the account may be returned to normal matchmaking, placed in a limited matchmaking state again, or it may receive a temporary or permanent ban. You can always monitor the status of your account by visiting this portal: ***************************************************.
  
  Take care,
  Activision Support
  ^TK