Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a loyal customer to the call of duty franchise for years but recently stumbled across a problem which I can't get fixed by contacting their customer support and sending over fifty emails. Here is the problem I have. I linked my Steam account with a email that doesn't exist anymore, meaning I can't unlink it cause everytime I try to it needs a verification code that is send by email. I can't unlink or delete my account and I am stuck in this cycle of contacting customer support without a single answer or solution. I would like to be able to play call of duty again and especially would like this to be fixed before the new one comes out. So please unlink my Steam account or delete the whole account with email address *********************** you guys can contact me on my right email ********************* thanks in advance.

  Business Response

  Date: 05/27/2024

  Hello Rik,
  
  I completely understand your frustration regarding this problem.

  In this case, you'll need to create a support ticket using Activision's official support channel. Here are the steps to create a support ticket: 

  -Go to: *****************************************.
  -Go to the login screen.
  -Enter your account credentials.
  -Check the CAPTCHA box.
  -Proceed to login.
  -Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  -Go to "Support" in the right upper corner.
  -Click on "Support home." 
  -Go to "Support options" in the dropdown menu.
  -Select the game you need assistance with.
  -Select your platform.
  -Select the topic.
  -Select the issue you're experiencing.
  -Fill out the support ticket details and click on "submit."

  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases. Once you create your support ticket please send us the ticket number so we can expedite the case.

  Unfortunately, Activision does not handle refund requests. Due to this, no action can be taken towards this request. I highly recommend you reaching out to your retailer support to check if they could assist you with this.

  ********** *******************************
  Blizzard: *********************************
  ***** ******************************************
  Steam: *********************************
  
  Best Regards,
  Activision Support 
  ^TR

  Customer Answer

  Date: 05/27/2024

  I already did multiple times. The thing is there is no exact topic for this to make a ticket about, your site just tells me to unlink it which I can't cause I can't access my email to receive my verification code. I did make multiple tickets where I just don't get a response, or they tell me I'm on the wrong topic and just say to contact another department. This is a endless cycle that had been going on for months and the whole internet is filled with people who have the same issue, this should be so easily fixable but you guys just choose not to do so. Please help me I want this to be over and I want to be able to play the game again.

  Customer Answer

  Date: 05/27/2024

  I already did multiple times. The thing is there is no exact topic for this to make a ticket about, your site just tells me to unlink it which I can't cause I can't access my email to receive my verification code. I did make multiple tickets where I just don't get a response, or they tell me I'm on the wrong topic and just say to contact another department. This is a endless cycle that had been going on for months and the whole internet is filled with people who have the same issue, this should be so easily fixable but you guys just choose not to do so. Please help me I want this to be over and I want to be able to play the game again.

  Business Response

  Date: 06/07/2024

  Hello Rik,
  
  I understand this is important for you. Please note that the cases you have previosly created are Compromised Account Reports which are exclusive for cases of unathorized access.  In this case, you'll need to create a support ticket using Activision's official support channel using the instructions that are being provided.
  

  Here are the steps to create a support ticket:
  Go to: *****************************************.
  Go to the login screen.
  Enter your account credentials.
  Check the CAPTCHA box.
  Proceed to login.
  Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  Go to "Support" in the right upper corner.
  Click on "Support home."
  Go to "Support options" in the dropdown menu.
  Select the game you need assistance with.
  Select your platform.
  Select the topic.
  Select the issue you're experiencing.
  Fill out the support ticket details and click on "submit."
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
  
  Once you create your support ticket please send us the ticket number so we can expedite the case.
  
  Kind Regards,
  Activision Support
  ^DS

  
  

  Customer Answer

  Date: 06/10/2024

  Are you guys stupid or just willingly not wanting to fix this issue? Do you think if i could make a ticket I would've done that half a year ago? There isn't even a topic for this to make a ticket about in the first place, and if I file this issue on another topic I don't get a response. I've tried everything at least 50 times, I send over 50 emails, I made over 50 tickets, I tried calling, I tried via this site BBB, nothing... Seems... To... Work...

• Initial Complaint

  Date:05/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidentally entered an email address that ends in con instead of com in the account. Unable to contact support.

  Business Response

  Date: 05/27/2024

  Hello *****,
  
  I completely understand your frustration regarding this problem.

  In order to move forward, could you please send me the following when you get a chance?

  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID or your full battle tag (Name#****)?
  Your Full Activision ID (name#*******?
  The email address on the Activision ID?
  The email address you want to use?

  If you have create a support ticket on Activision's website, please send me the ticket number. 
  
  Best Regards,
  Activision Support 
  ^TR

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21762083
  
  1) What platform are you using to play the game: IOS
  2) Your Full Activision ID: ?????82#*******
  The email address on the Activision ID: ********************
  The email address you want to use: ********************
  
  Sincerely,
  
  Zariy Ko

  Business Response

  Date: 06/07/2024

  Hello *****,
  
  Im glad to inform you that the email address on your account has been updated.
  
  Kind Regards,
  Activision Support
  ^DS

  Customer Answer

  Date: 06/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:05/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  basically i was playing for about 200 hours, i played the game like every day many hours like 4-8 hours, i farmed like 20 guns to level **** and im the style of player that plays like, killing everyone, and training to just have the fun of being good, and i was disconnected from my partys recently, until this week, i was disconnected from the game, after that i just ignorated that and iniciated another one, but i was going to servers of 200ms,, i searched a little bit and i discover that i was in a type of limited account stage, i really apreciated the game but, some people abused of the reporting system, and now im limited of doing matchmaking, now im waiting to get some response like, when i gonna be able to play more of the game, but i really need to be able to matchmake again fast because i really like the game, and in this week they put in the game 1 event and 2 awesome skins that i was so excited to farm, but because that limited matchmaking, i cant play anymore, anyway, i really want a response or an action of my limited time of matchmaking.

  Business Response

  Date: 05/26/2024

  Hello *****,
  
  Thank you for taking the time to contact us. After looking into your account, it appears that the account was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  Please review our Security & Enforcement policy for more information regarding this **********************************************************************************************.
  
  We appreciate your comprehension.
  
  Kind Regards
  Activision Support
  ^DR

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My activision account was hacked into somehow and the hacker apparently using cheating software in game and got my account banned. I requested an appeal to the ban and explained was happened and they denied. I am not the only one. A single browser search for activision account recovery Reddit will give you endless results of other users having the same issue with zero ability to regain their account because ******************** takes our money from buying the game, battle passes, DLC, etc and then if we get banned after being hacked they do nothing about it. Their security is atrocious because its clearly a very common occurrence and its criminal why they are doing. There is no online support chat, no phone number we can call. NOTHING. I want my account unbanned as i want to be able to play online with my friends and can no longer do that. The support requests I have put in are as follows:31917184,587335380,587327996,All of which have been denied and ignored. I have multiple witnesses that noticed the hack to my account and told them as much and said i would provide their names and accounts if requested and they didnt even both to ask for those. They are taking peoples money and banning them from playing the game and it is truly criminal. I have attached pictures of the short time period that the hacker got into my account and added their friends and then within 3 days was banned. As well as a picture of my account showing that the hackers battle.net account is STILL attached to my account and they cant even figure that out.

  Business Response

  Date: 05/26/2024

  Hello ******,
  
  Thank you for taking the time to contact us. Upon checking your case it seems like it has already being received by the Account Recovery team. I'm afraid that we're receiving a higher volume of contacts and we're doing our best to get back to everyone in a timely manner. We do not have a estimated time for them to contact you back, but rest assure that as soon as they receive your case they will make sure to check the account status as well.
  
  We appreciate your comprehension.
  
  Kind Regards
  Activision Support
  ^DR

  Customer Answer

  Date: 05/26/2024

   
  Complaint: 21761298
  
  I am rejecting this response because:
  
  They didnt even bother to really read the complaint. I HAVE ACCESS to my account. The only reason I have an account recovery request open is because A. My ban appeal was rejected, and B. Your team TOLD ME TO OPEN IT. However, this is the SECOND account recovery request I have made as the first one was denied as well. I have ZERO faith that this process will end any differently this time if it just goes through the same channels because there are SCORES of people with the SAME PROBLEM and I have already done this once to no avail. As they said, they receive high volumes of requests. Thats because they ban so many people just because they were HACKED!! I also had a support ticket open 31917184 and had one agent request some specific information. After I sent that information, a different agent just immediately closed it with no resolution whatsoever. This needs to be escalated to a supervisor or SOMETHING because this is unacceptable. Please take care of your customers because there are loads of others just like me who are fed up with the status quo of yall banning users who are hacked and doing nothing to help them resolve the issue.
  
  *************************

  Business Response

  Date: 06/13/2024

  Hello ******,

  Thanks for your patience. After further investigation, your account was restored via your account recovery submission *********. Please refer to your emails as additional information has been sent. We also recommend you review the following link as it has some tips to help keep your account secure: **************************************************************************************************.
  
  If you have any further inquiries, please contact us through our support site: ************************************************
  
  Warmest regards,
  Activision Support
  ^DW
  
  

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive reached out to Activision blizzard for an unknown linking to my account to a steam account. Prior to them breaching my account I lost access to the email that is associated with my account in that big breach of online scam account stolen, I reached out to help no answers my Activision is *************#******* I just want help to recover my account and remove any linked accounts from Steam as I don't use that platform. Im trying to get in contact with the right department that can help change my email so I can make a new password for my account safety, i have put in a huge amount of resources to build my account such as time and money spent. thank you.

  Business Response

  Date: 05/26/2024

  Hello ******,
  
  Thank you for taking the time to contact us. In this case, you'll need to create a support ticket using Activision's official support channel. Here are the steps to create a support ticket:
  
  -Go to: *****************************************.
  -Go to the login screen.
  -Enter your account credentials.
  -Check the CAPTCHA box.
  -Proceed to login.
  -Enter the two-factor authentication code from the ****** Authenticator (If you set it up).
  -Go to "Support" in the right upper corner.
  -Click on "Support home."
  -Go to "Support options" in the dropdown menu.
  -Select the game you need assistance with.
  -Select your platform.
  -Select the topic.
  -Select the issue you're experiencing.
  -Fill out the support ticket details and click on "submit."
  
  If you have any issues responding to your case via email, please use the Comments section on your case in My Cases.
  
  Once you create your support ticket please send us the ticket number so we can expedite the case.
  
  Kind Regards
  Activision Support
  ^DR

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file this complaint because this is the second time my Call Of Duty account has been put in a Limited Matchmaking state. It was proved by Activision the first time that I was not cheating so why would something like this happen again? I just want to be able to play the game Ive put so much time and money into.

  Business Response

  Date: 05/26/2024

  Hello ****,
  
  Thank you for taking the time to contact us. After looking into your account, it appears that the account was placed in a limited matchmaking state by the Security Team. If infractions are found on the account during this period, it will result in a permanent ban. However, if no infractions are found, everything will return back to normal.
  
  Please review our Security & Enforcement policy for more information regarding this **********************************************************************************************.
  
  Thank you for your comprehension.
  
  Kind Regards
  Activision Support
  ^DR

  Customer Answer

  Date: 05/26/2024

   
  Complaint: 21761257
  
  I am rejecting this response because: This does not resolve my issue. This is the second time its happened and they were clearly able to prove that I wasnt cheating the first time. My account should never be put in a Limited Matchmaking state just because Im being reported by people that **** at the game. Fix your system. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/07/2024

  Hello ****,
  
  I realize that this situation is difficult. Please keep in mind that we don't have the reason for your account been placed under a Limited Matchmaking State. Additionally, we are unable to provide a time frame or revert this; if your account appears to be under a  Limited Matchmaking State, you have to wait until the status is lifted on your account.
  
  Kind Regards,
  Activision Support
  ^DS

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing Call of Duty for years now. It's a game I've always enjoyed and it's a way for me to kick back and relax with my friends. I play on my PS5, but recently, I have been attempting to switch to PC gaming. In order to link my Activision account to battlenet, I need access to a very old email that I just have no possibility of getting into. I can log into my Activision account using my Playstation credentials but what good does that do if I can't even change my email to my current one or even link it to my battlenet? I have tried twice now to contact Activision through their own support but it was useless. It's as if they are trained to ask for information to prove my identity and then say since you cant access your old email, we can't verify your identity! LIKE THAT MAKES NO SENSE!! I just want to be able to change my Activision email so that I can keep playing but on my PC. It seems like its impossible to do and the only way is to start fresh after all that money I've spent. Its ridiculous. I am definitely not spending any more money on a new account if I can't get this fixed.

  Business Response

  Date: 05/26/2024

  Hello ****,
  
  Thank you for bringing this to our attention. In order to move forward, could you please send me the following when you get a chance?
  
  What platform are you using to play the game?
  Your full Xbox Gamertag, full PSN ID or your full battle tag (Name#****)?
  Your Full Activision ID (name#*******?
  The email address on the Activision ID?
  The email address you want to use?
  The reason you can't access the current email address on your account?
  
  We will remain attentive to your response.
  
  Kind Regards
  Activision Support
  ^DR

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, On May 9th, 2024, I attempted to use my PlayStation to play Call of Duty 3 and Warzone when I was met with the error code (Connection Failed). This led me to submit an Account recovery request. After further investigation, I was under the impression that my account was Banned. This led me to look through my emails to try to pinpoint any suspicious activity. I found that on March 8th, 2024 I received an email that reads as follows-"Hello Mc1loven#*******,At 2024-03-08 13:02, your STEAM account with the username (rfsrsc8) was linked from your Call of Duty account."I did not authorize this request to link accounts nor do I use the STEAM platform. Also since my initial request for assistance with this issue, I have received the following emails -"Hello there, We are yet to receive the requested information from your side, could you please reply to the previous email so that we can proceed further with your ticket? We will wait for your response. Regards,****************Activision Support" From - ******************************************************************************************************** "Hello again,Thank you for writing back to us. My name is *************************, I am happy to assist you.I can completely understand the situation that you are currently experiencing. I am glad to assist you with the issue.Could you confirm your linked platform Gamertags (PlayStation or Xbox or Battle.Net and Steam) to proceed further?To check the gamer tags of the linked platforms please follow the below steps:Go to Activision.com -> Sign in to your ATV profile -> Click on Profile at the top right-hand side ->Click on "Account Linking" and all the linked accounts will be shown along with the gamertags of the accounts.We will be waiting for your response! Regards,****************************Activision Support"From ********************************************************************************************************

  Business Response

  Date: 05/26/2024

  Hello ****,
  
  Thank you for taking the time to contact us. Regarding bans, before any action is taken, all bans are checked, which means it can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Kind Regards
  Activision Support
  ^DR

• Initial Complaint

  Date:05/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/17/2024 Account was fraudently linked with a cheating account 5/18/*********************** account permanently banned 5/22/24 Activision support successfully removes account in question from my account 5/23/*********************** says no ban detected on my accounts but Im still banned on Battle.net Ive paid hundreds of dollars over the years to play their games. Activision support refuses to actually look into the details of my situation and remedy the issues

  Business Response

  Date: 05/27/2024

  Hello *****,
  
  I completely understand your frustration regarding this problem.

  Great news! The Account Recovery Team recovered your Activision account and have restored your game progress, stats, and purchased and earned content to the account. 

  Please check your inbox for separate email containing instructions to set a new password. Be sure to review our tips for creating strong passwords and keeping your account secure: **************************************************************************************************. We also strongly recommend enabling two-factor authentication for additional account security: ********************************************************************************************. After you reset your password, please verify that all your platform accounts are linked.

  Unfortunately, Activision does not handle refund requests. Due to this, no action can be taken towards this request. I highly recommend you reaching out to your retailer support to check if they could assist you with this.

  ********** *******************************
  Blizzard: *********************************
  ***** ******************************************
  Steam: *********************************
  
  Best Regards,
  Activision Support 
  ^TR

  Customer Answer

  Date: 05/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wrongfully banned me saying that I put cheats on the call of duty account when I didnt

  Business Response

  Date: 05/26/2024

  Hello *******,
  
  Thank you for taking the time to contact us. Regarding bans, before any action is taken, all bans are checked, which means it can actually be placed for offenses taken days, weeks, and even months before you receive the notification. Any specifics regarding the ban will not be released in order to help maintain the integrity and security of the game. This is company policy that will not be changing; for more information on Activision's Security & Enforcement policy, please refer to this article: **********************************************************************************************.
  
  Please be aware that the Enforcement team runs a thorough investigation before taking these actions on the account; therefore, our position remains unchanged.
  
  Kind Regards
  Activision Support
  ^DR