Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally contest the wrongful ban of my Activision account (Sabrinerrr#********, which I believe has resulted from an error. My account was flagged for alleged unauthorized software use and data manipulation, activities I have not engaged in. The ban was imposed when I was unable to log in, after which I had to verify my Steam files. At the time, my game was neither open nor in ****** a dedicated player, I have made numerous purchases through the Activision storefront. This ban has not only restricted my access to my account but has also denied me the content I rightfully paid for. I have reached out to Activisions support team in hopes of resolving this matter, but I have found their communication methods to be limited, which has hindered my ability to receive a satisfactory response.Furthermore, Activision has not provided any documentation or evidence to substantiate the claims regarding my account activity. This lack of transparency has made it challenging for me to understand the rationale behind the ban and to effectively contest it.I kindly request a thorough review of my case and for my account to be reinstated.

  Business Response

  Date: 10/02/2024

  Hi Sabrina,

  We understand that you have concern regarding on your account. We would like to let you know that the account in question was verified by the developer's security team to be in violation of the security and enforcement policy. Any specifics regarding the enforcement will not be released in order help maintain the integrity and security of the game, this is company policy that will not be changing.
  
  Please know that all results of the Ban appeal reviews are considered final and neither we nor Activision's Player Support are able to take direct actions such as modifying or lift any enforcements on your account.
  
  For more information in regard to the enforcement policies, please visit: https://support.activision.com/articles/call-of-duty-security-and-enforcement-policy

  Thanks,

   

  Activision Support
  ^RN

  Customer Answer

  Date: 10/05/2024

   
  
  Complaint: 22362941
  
  
  
  I am rejecting this response because:

  
  Thank you for your response. While I understand that policies are in place to maintain security, I must express my disagreement with the decision regarding my account. From my perspective, there has been no violation of any security or enforcement policy, and I am being unjustly penalized. It is crucial for transparency and fairness in such proceedings, so I would appreciate a more detailed explanation to understand how this conclusion was reached, especially considering I was already proven to be falsely reported, which led to a temporarily shadow-ban that was lifted.
  
  Furthermore, I believe that a system allowing for an additional review or dialogue could be beneficial to ensure that honest players are not wrongfully impacted. If possible, I would like to discuss this issue further or have my case reconsidered.
  
  I trust you will forward these concerns to the relevant department for consideration. Thank you for your attention on this matter.

  
  
  Sincerely,
  
  
  
  Sabrina Amos

  Business Response

  Date: 10/08/2024

  Hi Sabrina,

  I understand your concern. Please know that all results of the Ban appeal reviews are considered final and neither we nor Activision's Player Support are able to take direct actions such as modifying or lift any enforcements on your account.
  
  For more information in regard to the enforcement policies, please visit: https://support.activision.com/articles/call-of-duty-security-and-enforcement-policy
  
  Thanks,
  
  Activision Support
  ^MS

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  somebody hacked my activision account and changed and unlink all my information and activision cant confirm that its not my account ive had it since verdansk

  Business Response

  Date: 10/03/2024

  Hi Nate,

  We understand this is important to you. Activision needs to gather all possible regarding your account in order to proceed with a new review; therefore, please send the following information when you get a chance:
  
  1. Which platform are you using to play the game?
  2. Do you have access to your Activision account from the website?
  3. All linked gaming platforms and their full usernames (Xbox Gamertag, full PSN ID and/or full Battle tag)
  4. Your Full Activision ID, including the # sign and numbers (In case you have an additional Activision ID, please share this ID as well)
  
  If you have created a support ticket on Activision's website, please provide the case number.
  
  Thank you,
  
  Activision Support
  ^EB

   

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

  1. pc / battlenet

  2. no i do not

  3. i used to until he change it psn: Big_Nate0_0 battletag: TRiX#*****

  4. used to be tricky#******* he changed it to his and now its Saint#*******

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Activision account was hacked by someone without my approval on 9/28/2024. Once I noticed via email, I logged onto my account and unlinked the unknown person's account. Later on, that evening, it happened again however it was around 3 A.M. and I had been sleeping already so I wasn't able to get to it until a few hours later. Shortly after that, Activision permanently banned my account and not allowing me to access the game via my Xbox. I submitted a permanent ban reversal with them, and they immediately responded denying the approval thus keeping me permanent ban. There was nothing I could do to prevent this from happening and clearly, I tried the first time something had occurred. Whatever the hacking person did had done something that was against Activision's policy which triggered the permanent ban. I was NOT the person that had done this and there was no authorization to access my account. Since they do not have customer service to reach out to explain the situation, there is nothing else I can do to get this resolved.

  Business Response

  Date: 10/08/2024

  Hello Paul,

  Thanks for your patience. After further investigation, the ban is no longer active on your account. We recommend you review the following link as it has some tips to help keep your account secure moving forward: https://support.activision.com/articles/keeping-your-activision-account-secure.
  
  If you have any further inquiries, please contact us through our support site: https://support.activision.com/options
  
  Warmest regards,
  Activision Support
  ^DW
  
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  im getting shadowban for no reason.

  Business Response

  Date: 10/02/2024

  Hi Omid,

  Good day. I have checked the status of the Activision account related to this case, and it shows that it's currently under review by our Security and Enforcement team. As much as I want to further assist, we have no further details here on our end why the account would be under review since this is being handled by an internal team.

  The only way to check if the review is completed is to occasionally check the game. You may also want to review the Security and Enforcement Policy for things to avoid in the future: **********************************************************************************************

  I hope the information that we provided is clear and sufficient.

  Thanks,
  
  Activision Support
  ^AV

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22360636
  
  Can you guys ask why its happen often? its no the first time it been like that and if it another way to not get shadowban, i follow all the rules from the security part and have nothing on my pc
  
  **** Mahmudiyan

  Business Response

  Date: 10/09/2024

  Hello Omid,
  

  I understand that there are some concerns with the status of your account regarding enforcement.
  
  Upon reviewing your account, we can confirm that the account enforcement has been cleared, and any previous restrictions have been lifted. Kindly try clearing your cache as this can affected the game and its performance, for more details and steps please check the following link for more details: *******************************************************************************
  and also restart your game and you should no longer encounter issue when playing the game.
  

  Thank you.
  Activision Support
  ^JT

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22360636

  
  Hey

  
  Im not shadowban right now anymore, but this happen so often, im getting shadowban because of spam report - you guys have to do something about it - im using so much time on the game and money and im getting shadowban for no reason, i know i dont have anything on my pc, and still im getting shadowed cus of spam report
  
  Sincerely,
  
  **** Mahmudiyan

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! hope you're well! As you guys may already know as its to common these days... Activision have a HUGE issue of people using programs to steal customers account details and log-in info for players emails to steal call of duty accounts to then sell them or hack on them, its common knowledge that this has been going on for YEARS now....i was a victim of exactly this, this year, my call of duty account and email were hacked. since then i have no had access to my email or call of duty account that was created 3/23/2024. someone took full control and i couldnt make a recovery as the original email was also taken. just recently i was contacted by an un-known person trying to sell me my own call of duty account back that was hacked and stolen, i refused and they then ignored me, not long after this in the last few days, i was contacted again anonymously and was given the log-in details to my email and activision account that was stolen, ive since logged in and changed all details and secured the account, i was over the moon! i can now use my account to play and for future call of duty, i tried removing the steam that was not mine and it said "enforcement" so i found out how to check that and it says im permanently banned...this was obviously a mistake or the "hackers" used my account to to some stuff against the rules, from my understanding from what ive researched of activisions policy, suspicious activity not caused by the owner is grounds to have the ban over turned, i contacted my lawyer when my email was hacked as other sensitive information was breached, an investigation was done, im now wondering if i should contact my lawyer again to take the same route and also have my false ban status removed, not a whole lot i can do right now as i dont actually know why my account is banned, is it because someone was found to not be the owner of the account? they broke rules? hacking? id like to know and id like to play the game on my now returned account please thank you!

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chat ban that should have been gone already is still there and just need to contact someone about it.

  Business Response

  Date: 10/01/2024

  Hi Tahj,
  
  We understand your concern. We would like to let you know that at the time of responding to your concern, the Activision account in question is not under Voice Chat Moderation. If you still can't voice chat though, please submit a Support Ticket, here: *****************************************
  
  Thanks,
  
  Activision Support
  ^MS

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/30/2024 I received an offensive chat penalty for no reason. The company does not allow for any type of appeal and provides no contact information for support. I have spent hundreds of dollars for a game that bans people with zero reason and do not provide any justification.

  Business Response

  Date: 10/02/2024

  Hi *****,

  Good day. You can find more information about voice chat moderation here: *************************************************************************************
  
  This is all the information we're able to share at this time.
  
  If you would like to provide feedback about this topic, you can submit it here: ****************************************************************

  Thank you for understanding.

  Take care,

  Activision Support

  ^EB

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22359118
  
  I am rejecting this response because:

  It does not provide any clarification as to why they gave me a chat ban. Another person in my lobby was using racial slurs and I reported him. This players communication stopped so I assume he was banned. He probably then reported me in retaliation. To not provide any actual proof is not a way to moderate any form of communication. The only resolution that would be acceptable would be either provide me with the actual chat that gave me the ban or un ban my account.
  
  Sincerely,
  
  ***** Shadow

  Business Response

  Date: 10/09/2024

  Hello *****,
  

  We understand your concern.  However, after reviewing your account, we found that your in-game voice chat has been muted. We recommend reviewing the Offensive Behavior section of our Security & Enforcement policy to better understand the reasons behind communication restrictions. You can find more details in the policy at the following link: ************************************************************************************.
  
  If you would like to submit feedback about this topic, please refer to this link: **********************************************************************************************************************;We are aware of the issues you've encountered with toxic players, and our Security and Enforcement Team is diligently working to maintain a fair gaming environment for all players. 

  Thank you.
  Activision Support
  ^JT
  

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22359118
  
  I am rejecting this response because:
  It still doesnt state what action sparked the voice ban. I actually have Autism and ADHD which cause me to have out bursts that I cannot control. The developer is punishing players with disabilities beyond their control. I still do not accept their response , I require my game chat to be u muted.
  Sincerely,
  
  ***** Shadow

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unjustly banned from the game without any evidence of cheating. When I attempted to appeal the decision, my appeal was denied, and I was permanently banned. I have been playing the game for the past six months and have spent a significant amount of money on in-game purchases, including the latest guns, snipers, skins, and black cells. I am deeply disappointed and frustrated by this decision, as I am a legitimate player who has never cheated. I would like to request that my ban be reviewed and overturned, as I believe it was made in error. The activision account linked is DemonicXpill

  Business Response

  Date: 10/08/2024

  Hello ******,

  We understand this is important to you. Activision needs to gather all possible regarding your account in order to proceed with a new review; therefore, please send the following information when you get a chance:
  
  1. Which platform are you using to play the game?
  2. Do you have access to your Activision account from the website?
  3. All linked gaming platforms and their full usernames (Xbox Gamertag, full PSN ID and/or full Battle tag)
  4. Your Full Activision ID, including the # sign and numbers (In case you have an additional Activision ID, please share this ID as well)
  
  If you have created a support ticket on Activision's website, please provide the case number.
  
  Take care,
  
  Activision Support
  ^AV

  Customer Answer

  Date: 10/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

   

  Which platform are you using to play the game? Pc
  2. Do you have access to your Activision account from the website?  No
  3. All linked gaming platforms and their full usernames (Xbox Gamertag, full PSN ID and/or full Battle tag), steam-Demonicxpill,Psn-Demonicxpill, Battle net-Demonicxpill
  4. Your Full Activision ID, including the # sign and numbers (In case you have an additional Activision ID, please share this ID as well) Dont have access to battle net.

   

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August ******* my account was banned for hacking or cheating. Regardless of the infraction. Penalty was permanent ban. After several tickets of pleading as i have no history of getting in trouble in world of warcraft they finally put me on a 6 month suspension(still very harsh). To add to this My wife account had been logged on my computer and she is currently ban and has been unable to get unbanned for the same infraction. **************** has no human reaction nor listens to my plea to have mercy. Please address that not every person that makes a mistake is a bot and that you have real people that enjoy world of warcraft to escape from everyday stress and depression. More importantly help me get out of trouble with my wife! And restore her account...

  Business Response

  Date: 10/02/2024

  Hi Larry,

  We understand your concern about your account. We check all information available, but we are unable to find an account or any support tickets that matches the details of your account that you used to contact us here.

  To further investigate and check your account, please send us a support ticket through this link: https://support.activision.com/options. We will wait for your support ticket there.

  Thanks for contacting us.

  Activision Support
  ^ER

  Customer Answer

  Date: 10/02/2024

   
  
  Complaint: 22358337
  
  
  
  I am rejecting this response because:   Thanks for responding did you read the attachment in my complaint?  Let me send in message body.  

  my battlenet account
  dusterrenno#1902
  My wife account
  MIGHTBEONE#1305
  

  World of Warcraft
  Ticket Number: US100619135

  World of Warcraft
  Ticket Number: US101219968

   

  
  
  Sincerely,
  
  
  
  Larry Wilkerson

  you can also reach me at 3012662024 my cell number.

   

  Business Response

  Date: 10/09/2024

  Hello Larry,
  
  We understand how concerning this situation must be for you. However, as your issue is related to World of Warcraft, you will need to contact Blizzard Support directly for assistance with account bans and suspensions. Please visit Blizzard’s support portal at Blizzard Support and submit a ticket related to your wife's account issue. They will be best equipped to address your concerns and investigate further.
  
  Thank you.
  Activision Support
  ^JT
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought full game and every other COD that has ever come out except for 2 of them. I've been playing warzone since blackout. I have a ps5 playing these games and recently I have aspired to be a streamer and bought a PC to share my content with the world. Ever since then, I can't seem to do that being SHADOWBANNED once a week because I've spent time and effort to get better at the game so my followers can enjoy my content. My activision ID is KingArtrGaming#******* and I'm currently shadow banned again for no reason. I don't cheat or go against any policies in place. I have the full game and preventing my form playing it from wrongful reports almost every week isn't fair when trying to build a following for myself. -This is my 4th shadowban that took place on Sep 27th 2024 which doesn't allow me to play whatsoever.I've paid over $500+ dollars to battlepasses and skins for the game.The business has not tried to resolve the issue. The have a ban appeal website that doesn't allow you to appeal the actual shadow ban.Please review my account to see that I have never cheated!

  Business Response

  Date: 10/02/2024

  Hi *****,

  Good day. I have checked the status of the Activision account related to this case, and it shows that it's currently under review by our Security and Enforcement team. As much as I want to further assist, we have no further details here on our end why the account would be under review since this is being handled by an internal team. The only way to check if the review is completed is to occasionally check the game. You may also want to review the Security and Enforcement Policy for things to avoid in the future: **********************************************************************************************
  
  I hope the information that we provided is clear and sufficient.
  
  Thanks,
  
  Activision Support
  ^AV

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22358272
  
  I am rejecting this response because: insufficient information to help solve my complaint 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/15/2024

  Hi *****,

  We understand this is important to you. Upon checking, it appears that your game is not on an active enforcement. I recommend restarting your game for it to get the latest updates.
  
  I also recommend that you review Call of **************** Guidelines: ************************************************************************************************************************* to help you avoid getting your account in the same state from now on. As this helps ensure a fair gaming experience for everyone.
  
  I hope this helps. If you need further assistance, please contact Activision Support on their website: ************************************************.
  
  Thank you,
  
  Activision Support
  ^EB