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Business Profile

Online Education

Education.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $119.88 after i canceled my subscription for education.com. I tried calling but they do not have a phone number and when i sent an email, they didn't respond. I filed a chargeback with my bank.

    Business Response

    Date: 11/11/2022

    We're sorry for any confusion regarding your subscription, Although we do not have a phone-based customer service department, we are happy to assist customers via email. Our customer service team reached out to you via email on November 8, 2022, letting you know that your Premium subscription was still active. The subscription has now been cancelled and refunded, so it appears that the issue has been resolved. If you have any questions, please feel free to contact us at [email protected].

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed an unrecognized charge on my AmEx on 9/8/2022 for $119.88 and was unfamiliar with the vendor. I tried to contact them to ask what the charge was and ask for a refund, but they do not have a phone number and never responded to my email. I disputed it and they sent my card company a receipt for an online purchase and documentation for supposed emails sent. I do not recall ever signing up for an education.com membership. I decided I would try to access this fake account by asking for a password reset and logging on. When I logged on to the account, the credit card used was a credit card I have not had for over two years- the chip was lost from it and AmEx sent a new one with the same number and a new expiration date. Ironically, auto-renew was not on (which is their claim that it is a membership we had with auto-renew) and there is no way to cancel a membership. The choices with change membership are annual or monthly, without a cancel option. Also, they have my child as a kindergartner- he is in third grade- and activity logs show that the account has never been accessed or used. There is no activity or lessons ever started. Sadly it seems they have been pulling this scam and charged me for an unauthorized membership for three years now. I sadly never noticed until I recently started tracking all charges on my accounts monthly. Meanwhile I have blocked this account from education.com and opened a fraudulent charge claim against education.com

    Business Response

    Date: 10/24/2022

    I'm sorry for any confusion regarding your subscription. Although we do not have a phone-based customer service department, we are happy to assist customers via email. Unfortunately, we did not receive your email messages. Our customer service department has reached out to you via email regarding the dispute, and would be happy to assist you. Please contact us at [email protected]. Thank you!

  • Initial Complaint

    Date:10/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled subscription for EDUCATION.COM in June 2022 and the website keeps debiting my credit card ***** every month. They took ***** in June, July, Aug, and Sept. I tried calling them at the phone number listed as ************. It is a scam line. It shows busy 24/7. I sent email and there is never a response from them. In August ********************************************************** a card with a new account number and cancelled the last card number and yet Education .com still charged my new card the ***** in September. I called the credit card company again to stop this company from taking anymore money from me. This website has no contact info for their customers. It's very strange.

    Business Response

    Date: 10/10/2022

    I'm sorry for any confusion regarding your subscription. Although we do not have a phone-based customer service department, we are happy to assist customers via email. I see that our customer service department reached out to you to resolve the issue. Please contact us at [email protected], and we would be happy to look into this further for you.

  • Initial Complaint

    Date:09/29/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a free membership with this company and I was charged for a premium subscription without signing up for one. I dont know how they charged my card since the card they had in file for the free membership was not the same.

    Business Response

    Date: 10/04/2022

    We're sorry for any confusion regarding your acocunt. I see that our customer service team reached out to you, letting you know that you had a Premium subscription under another email address. That subscription was cancelled and refunded, so it appears that the issue has been resolved. If you have any other questions, please feel free to contact us at [email protected]. We would be happy to assist you!

    Customer Answer

    Date: 10/05/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lifetime membership. In the process of changing school districts my account changed from lifetime too basic. I emailed back and forth with support about this situation with their final reply " please provide the last four digits of the credit card used, the name on the card, and the amount and date of purchase; or the invoice number, and I will be glad to investigate further". Can membership not be looked up by name? Does education.com not keep records of purchases made? I bought this membership years ago and honestly I don't have the time to go back and look through all my transactions. My name, previous school name, previous school email address, describing the contents I saved to my file is information that can be provided.

    Business Response

    Date: 09/23/2022

    I'm sorry that you had trouble locating your Lifetime membership. After looking into it, I can see that the account was located, and you should now have access to your Premium benefits again. If you need anything else, please feel free to contact us at [email protected]. Thank you!

    Customer Answer

    Date: 09/25/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do feel you need a customer service phone number.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered any thing or program from this website. Please credit my Amex account.

    Business Response

    Date: 09/09/2022

    Hello, We'd be happy to assist you. Unfortunately, however, we are unable to locate a paid subscription under your name or the email address you've provided. We'll need additional information in order to locate a change, including an alternate email address that could have been used to set it up, the anount of the charge, the date of the charge, and the last four numbers of the credit card charged. Please contact us at [email protected]. Thank you!

  • Initial Complaint

    Date:09/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a yearly account on 08/11/2022 and the charge for the yearly membership came out the next day. Then, on 8/29/2022, you charged my card another $119.88. I emailed you the same day and asked the funds to be returned. I have now also attempted to contact you on ********* Still no response. You have stolen the funds from my account and have refused to respond to my attempts to contact you. The fact you do not have a phone number that works is concerning. Please return my money you stole immedietly.

    Business Response

    Date: 09/02/2022

    We're sorry for any confusion regarding your subscription. Our customer service team reached out you on 9/01/22 to let you know that you had a second subscription under another email address, which was cancelled and refunded. If you have any questions, please contact us at [email protected], and we'd be happy to assist you. 

Education.com is NOT a BBB Accredited Business.

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