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Business Profile

Online Education

Education.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged a full annual fee for this service and I was never notified that it would automaticall renew or that they would charge my card. They will not respond to any emails and there is no other contact information.

    Business Response

    Date: 07/12/2023

    We're sorry for any confusion regarding your subscription renewal. Please note that we do send out a renewal reminder to annual subscribers 15 days before the renewal occurs. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any questions, please feel free to contact us ********************** We'd be happy to help!

  • Initial Complaint

    Date:04/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a premium account with these folks and yet have been billed for one on their annual plan. Doublechecked the site and it confirmed I do not. Never authorized them to charge, honestly not sure how they even did. This is fraudulent activity.

    Business Response

    Date: 04/20/2023

    We're sorry for any confusion regarding your account. I see that our customer service team reached out to you, letting you know that you had a Premium subscription under another email address, and it  appears that the issue has been resolved. If you have any other questions, please feel free to contact us at ********************** We would be happy to assist you!

  • Initial Complaint

    Date:03/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do NOT have an account to cancel with education.com but somehow you've charged me $166.37 on Feb 19th 2023. How can I cancel an account that does NOT exist. Cancel this c*** and refund me. How many years has this been going on without my knowledge?

    Business Response

    Date: 03/17/2023

    I'm sorry to hear that you received an unwanted charge. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at **********************

  • Initial Complaint

    Date:03/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Education.com continues to charge my account monthly after I have cancelled their "premium" membership subscription There is no way to get in contact with this company to resolve issues The "contact us" email option is a complete faade. I have emailed countless times over the past 4 months with no response.

    Business Response

    Date: 03/15/2023

    We're sorry for any confusion regarding your subscription renewal.  After checking our database, I found that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at ********************** We'd be happy to help!

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A premium subscription to Education.com was pulled from my bank account. I want to know how this money was pulled from my account? I was unemployed last year and would have never had the funds to give away. Now, ****** was taken from my bank account. Im a single mom and you just took food out of my kids mouth!!! I tried to call the ********** number and it says no one can take your call and sends me to voicemail. I cant even contact this company!! Im extremely upset!

    Business Response

    Date: 03/02/2023

    I'm sorry for any confusion regarding your subscription. Although we do not have a phone-based customer service department, we are happy to assist customers via email. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at ********************** We'd be happy to help!

  • Initial Complaint

    Date:02/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

    Business Response

    Date: 02/15/2023

    We're sorry for any confusion regarding your subscription. Although we do not have a phone-based customer service department, we are happy to assist customers via email. I see that our customer service department has has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at ********************** We'd be happy to help!

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not notified of my subscription renewal date and the monies were taken out of my account without my knowledge. I do not believe that this is the way to do any business. The company would send me emails about programs and materials constantly, but why couldn't they send me a notice that the renewal date was approaching. The bank took $119.88 out of my account without notice. I am waiting for the company to contact me about this matter. I have sent them an email.

    Business Response

    Date: 01/25/2023

    We're sorry for any confusion regarding your subscription renewal. Please note that we do send out a renewal reminder to annual subscribers 15 days before the renewal occurs. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at *********************. We'd be happy to help!

  • Initial Complaint

    Date:01/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Education.com withdrew, $39.98, from my account without my authorization. This also caused my account to be overdrawn. In total Im seeking to be reimbursed,$84.98.

    Business Response

    Date: 01/19/2023

    I'm sorry for any confusion regarding your subscription. All monthly and annual Premium subscriptions are set up to automatically renew, but customers can cancel auto-renew at any time. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at **********************

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Education.com took money out of my account for an amount I didnt agree to at the start of the subscription. I want a refund and the subscription canceled.

    Business Response

    Date: 01/12/2023

    I'm sorry for any confusion regarding your subscription. All monthly and annual Premium subscriptions are set up to automatically renew, but customers can cancel auto-renew at any time. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at [email protected].

  • Initial Complaint

    Date:12/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction date is December 3rd, 2022 On this particular day education.com took it upon themselves to charge my bank account $119.88. I know for sure I have not even used this resource in quite some time. There was no email sent giving a heads up that the account would be charged and in all honesty I do remember cancelling this account when they took from me last year. After I saw that they took from me again on December 3rd, I went on in and cancelled again but never received an email confirming the cancellation of the account. I have reached out to them through email being that they can't be reached by phone. At this point I have not yet heard anything back from them.

    Business Response

    Date: 12/15/2022

    I'm sorry for any confusion regarding your subscription. Although we do not have a phone-based customer service department, we are happy to assist customers via email. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at [email protected]. We'd be happy to help!

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