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Business Profile

Online Education

Education.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Education.com is NOT returning my email requests on their contact page to stop charging my credit card account. I am no longer a teacher therefore no longer need the service yet I am unable to cancel my subscription. I no longer have access to my former school email either to make changes. All I want is confirmation from Education.com that they have stopped trying to renew my subscription and that they will no longer attempt to charge my credit card $119.88.

    Business Response

    Date: 01/17/2024

    Hello, I see that our customer service department has been in contact with you, and it appears that the issue has been resolved. If you have any other questions, please feel free to contact us at ********************** We'd be happy to help!

    Customer Answer

    Date: 01/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 12/31/23 Amount: $119.88 Transaction: I did not have the account on auto renew. I tried canceling auto renew several times and each time the website conveniently did NOT cancel my subscription and auto renewed on 12/31/23 and charged my credit card. I tried to cancel online and the website did not take the cancelation and kept it on auto renew. Each time I canceled, the website didn't process the cancelation and kept it on auto renew.Resolution: I want to cancel the auto renew, cancel the subscription and get a refund for the $119.88.

    Business Response

    Date: 01/11/2024

    We're sorry for any confusion regarding your subscription. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at ********************** We'd be happy to help!

    Customer Answer

    Date: 01/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2022 we cancelled our subscription to Education.com. In October 2023 we received a renewal without our permission. After writing at least 5 emails through the Education.com website we still have not received any response. There is no other option to contact Education.com except through their website. I even tried calling the parent company, IXL Learning and they couldn't help me.

    Business Response

    Date: 12/18/2023

    We're sorry for any confusion regarding your account; unfortunately, we did not receive your email messages. I see that our customer service team reached out to you, and it appears that the issue has been resolved. If you have any questions, please feel free to contact us at ********************** We would be happy to assist you!

  • Initial Complaint

    Date:11/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,They charged my credit card for cancel subscription last year. They charged my credit card.

    Business Response

    Date: 11/29/2023

    We're sorry for any confusion regarding your subscription. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at *********************. We'd be happy to help!

  • Initial Complaint

    Date:11/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Education.com renewed my membership without my permission. The card on file that they used expired 7/2020. I tried contacting them several times. without a response. The company does not respond to emails, nor do they have a phone that they can be contacted at. I am also unable to remove my credit card from their website. I want my money refunded, and I want my credit card removed from their system. I want other teacher to be made aware of this company's scheme.

    Business Response

    Date: 11/03/2023

    I'm sorry for any confusion regarding your subscription. Although we do not have a phone-based customer service department, we are happy to assist customers via email. Unfortunately, we did not receive your email messages. Our customer service department has reached out to you via email regarding the dispute. Please contact us at ********************* with any additional questions. Thank you!

    Customer Answer

    Date: 11/06/2023

     
    Complaint: 20809803

    I am rejecting this response because: My bank is not issuing a refund because they used my expired credit card on file to receive the subscription amount of $119.00. My bank has already sent me a decision. I want the money refunded back to my card. 

    Business Response

    Date: 11/07/2023

    We are happy to issue the refund back to your credit card as soon as our bank allows. Since a dispute was filed through your bank, the dispute process needs to be completed before our system will allow us to proceed with the refund. While you received the decision from your bank, the dispute decision has not been resolved by our bank. As soon as the dispute status changes, we will submit the refund for you. The details of the dispute list December 5, 2023 as the expected resolution date. We will be in touch via email as soon as the status changes.

  • Initial Complaint

    Date:10/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the premium subscription when I was in the classroom two years ago. I am not in the classroom. After being auto charged last year I cancelled the account. I was just charged for a full year again over a 100 dollars. I see this is a common issue among other BBB complaints. That is a lot of money to be charged when you do not use the service and it shouldve have been cancelled.

    Business Response

    Date: 10/25/2023

    We're sorry for any confusion regarding your subscription. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at ********************** We'd be happy to help!

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Billed for a service that was cancelled prior.

    Business Response

    Date: 10/17/2023

    We're sorry for any confusion regarding your subscription. Our customer service department has reached out to you, and it appears the issue has now been resolved. If you have any questions, please contact us at ********************** We'd be happy to help!

  • Initial Complaint

    Date:08/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my "teachmeceu" over a year ago and are still being charged ***** a month to my credit card. I am now a retired from teaching and no longer have the email associated with the account. the only information i have is a referal code EBRSE and my monthly mastercard statements.

    Business Response

    Date: 09/08/2023

    We're sorry for any confusion regarding your subscription. Our customer service department has reached out to you, and it appears the issue has now been resolved. If you have any questions, please contact us at ********************** We'd be happy to help!

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You charge my credit card without my permission!!!! $119.88. I do NOT want your service or need it!!! Reference #********p000BGTN2. I want my credit card refund as soon as possible. I dont have the money anyway.

    Business Response

    Date: 08/28/2023

    I'm sorry for any confusion regarding your subscription. All monthly and annual Premium subscriptions are set up to automatically renew, but customers can cancel auto-renew at any time. I see that our customer service department has been in contact with you, and it appears that the issue has now been resolved. If you have any other questions, please feel free to contact us at ********************** We'd be happy to help!

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased May 5, 2023 Paid for a full year Did not receive a receipt The history purchase tab doesn't work I contacted Education.com 4 times through email since May 5th, explaining that I needed the receipt to turn in. No one has reached out to me or sent me the much needed reciept

    Business Response

    Date: 07/21/2023

    We're sorry for any confusion; unfortunately, we did not receive your email messages. Our customer service department has reached out to you, and it appears the issue has now been resolved. If you have any questions, please contact us at ********************** We'd be happy to help!

Education.com is NOT a BBB Accredited Business.

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