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Business Profile

Online Education

Education.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding Education.com due to an unauthorized charge on my account and issues with account closure.I canceled my subscription with Education.com in June 2024, and I have not used the service since. Despite this, I was recently charged again in June2025, without my consent. This charge is unauthorized and unacceptable, especially given my clear intention to terminate the service over a year ago. I attempted to resolve this issue directly by requesting a refund and account deletion. I am waiting on a response.This situation has caused unnecessary inconvenience. I am requesting the following actions from Education.com:A full refund for the unauthorized charge.Immediate and permanent deletion of my account.Written confirmation that no further charges will be made.I hope this matter can be resolved quickly and professionally.

    Business Response

    Date: 06/20/2025

    We're sorry for any confusion regarding your subscription. Our customer support team reached out to you, and it appears the issue has now been resolved. If you have any questions, please contact us at ********************** We'd be happy to help!

  • Initial Complaint

    Date:12/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried on numerous occasions to cancel my subscription to this account. Yet after completing all the necessary documentation on line to do so the company continues to charge my account not once but twice monthly ($15.99 and $16.99). I did not orginally sign up for twice a month yet the company has been charging me this amount for at lease a year. Now I cannot even gain access to the account to file a complaint with them. Please help me to not only stop the subscription but possibly recoup my funds. Thank You ***** ******* ******************* ************

    Business Response

    Date: 12/26/2024

    We're sorry to hear that you had trouble canceling your subscription. Our customer service team reached out to your on December 20, 2024, and it appears that issue has been resolved. If you have any questions, please feel free to reach out to us at **********************

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recurring education.com has charged my account with ****** and I have no business with them. I called the number ************ and they do not take phone calls.

    Business Response

    Date: 12/10/2024

    We're sorry for any confusion regarding your subscription. Although we do not have a dedicated phone customer service department, we are happy to help our customers via email. Our customer support team has reached out to you, and it appears that the issue has been resolved. If you have any questions, please feel free to contact us at **********************************. We would be happy to assist you!

  • Initial Complaint

    Date:11/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They renewed my subscription even though I canceled it last year. This has been a very difficult site to cancel.

    Business Response

    Date: 12/09/2024

    We're sorry to hear that you had trouble canceling your account. Our customer service team has reached out to you, and it appears that the issue has been resolved. If you have any questions, please feel free to contact us at **********************************. We would be happy to assist you!

  • Initial Complaint

    Date:09/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Education.com continues to renew a subscription Ive tried to cancel for 2 years now. They say auto renewal is turned off and then it turns itself back on. Somehow they got my updated card info even though I didnt give it to them bc they renewed after I asked to stop. I have screen recordings of the website saying auto renew is off, then when I go back to it it says its back on. Theyre stealing $130 from me every year and it must stop now. I will also be filing complaints with my bank.

    Business Response

    Date: 10/02/2024

    We're sorry for any confusion regarding your account; unfortunately, we did not receive a cancellation request from you previously, so your membership remained active. I see that you've been in touch with our customer service team, and it appears that the issue has now been resolved. If you have any questions, please feel free to contact us at **********************

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for an online subscription for a Premium Education.com Membership that do not use and did not sign up for. I reached out last year and never received a response from the company and I have been charged again this year. The email could be under my husbands account. ************************ I would like to speak to someone about canceling this and a refund please.

    Business Response

    Date: 05/24/2024

    We're sorry for any confusion regarding your subscription; unfortunately, we did not receive your email last year. Our customer service team has reached out to you, and it appears that the issue has been resolved. If you have any questions, please feel free to contact us at ********************** We would be happy to assist you!

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Education.com continues to Auto-Bill me despite emails to close my account. I have retired and reached out to them. My district email is no longer valid, but their access to my bank account continues. I receive no response from them despite sending updated information for contact via their help desk. (They have no phone access?)

    Business Response

    Date: 05/06/2024

    We're sorry for any confusion regarding your account; unfortunately, we did not receive your email messages. Please check your email messages, as our customer service team reached out to you on April 29, 2024. If you have any questions, please feel free to contact us at ********************** We would be happy to assist you!

    Customer Answer

    Date: 05/07/2024

     
    Complaint: 21619443

    I am rejecting this response because: You collected a premium payment from my bank account in April of 2024. (I reached out to you last year as well with this same request.)

    My school email is no longer available.  I retired in 2022.  I have reached out to you last year as well to please close my account and refund my payment.

    My school email was: **********************          

    Thank you for your assistance in resolving my claim.


    Sincerely,

    *****************************

    Business Response

    Date: 05/10/2024

    Unfortunately, it appears that you didn't receive our email, which was sent on May 7, 2024. Your subscription has been canceled, so you won't be charged again, and  the renewal fee was refunded to your credit card. If you have any questions, please contact us at ********************** We'd be happy to assist you!

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/22/24 education.com charged me $119.88 for a yearly subscription. Two weeks prior (early January), I had canceled my subscription so that this autorenew subscription fee of $119.88 would not occur since I no longer wanted to subscribe. I knew that my account had canceled because I tried to log in immediately after canceling and the website said it didn't recognize my login. However, two weeks later, on 1/22/24 they charged me despite me having canceled two weeks earlier. I immediately wrote into customer service asking why this had happened and to kindly refund my money and I never heard back (they promised a response within 2-3 days). I waited another two weeks and wrote their customer service again but still no response. They do not have a phone number for customer service or I would have called. I'm seeking my money back since I canceled my subscription two weeks prior to the autorenew date of 1/22/24 and verified it by checking if my login was still active for that account and it was not.

    Business Response

    Date: 03/19/2024

    We're sorry for any confusion regarding your subscription; unfortunately, we did not receive your email messages. Our customer service team has reached out to you, and it appears that the issue has been resolved. If you have any questions, please feel free to contact us at *********************. We would be happy to assist you!

    Customer Answer

    Date: 03/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the prompt communication and resolution of this issue.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/2/2024 Education.com took $15.99 out of my account. I have no clue why this transaction was taken out of my bank account and I am disputing it. I have no ties to any subscriptions to this business.

    Business Response

    Date: 03/11/2024

    We're sorry for any confusion regarding your subscription.. Our customer service team has reached out to you, and it appears that the issue has been resolved. If you have any questions, please feel free to contact us at *********************. We would be happy to assist you!

  • Initial Complaint

    Date:02/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 17 2024 I canceled my subscription to education.com and on the same day they took $16.95 out of my account. I have tried contacting them three times through email and they have never responded. Email is the only way to contact them which is to be answered in two business days. And never received a response. I had not used their website for several weeks and requested a refund to my account.

    Business Response

    Date: 03/01/2024

    We're sorry for any confusion regarding your subscription; unfortunately, we did not receive your email messages. Our customer service team has reached out to you, and it appears that the issue has been resolved. If you have any questions, please feel free to contact us at ********************** We would be happy to assist you!

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