Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date 01/25/24 I was scammed by a company calling themselves McAfee virus protection. When I received my credit card statement the charge was $180.00 for a company called JINIGRAM LLC. I called the no. *********** several times with no answer . How do I get a refund for my $180.00? Also, see my letter attached below

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jinigram llc, trying to sell me McAfee antiviros software. I called McAfee my subscription is not going to expire untill 2025. They are not affliated with McAfee. I was told that they are going to send me another bill for$376. They tried to charge it to my credit card but it was blocked by my bank. I want them to cancel my contract which they claim i have. They give the impression that they are McAfee but they are not. I have contacted my bank not to honor any charges to my credit card. They are trying to scam me. I am 74 year retired person with limited money. I have nothing to do with this company. Thank you with regards....******.

  Business Response

  Date: 03/04/2024

  Dear ******,
  
  As you mentioned, you have contacted us for the support. However looking for some other company. We do not hold any subscription or charge on your card. You may contact your Bank. Also looks like the your asking for the amount of $64.66 which you should be contacting the other oem, which you have mentioned. Kindly contact them. 
  
  We cant help you for the refund which does not belong to us.
  
  Thank you!
  
  Support Team

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of phone scheme 2/28/24 disquised themselves as part of mccaffee theft protection charged $379 on my credit card qikbay jinigram llc is not lifelock or mccafee i have a plan with lifelock and when i called this is the company that picked up trying to confuse people and trick us with their scam buy pretending to be affilated and upsell and additional identift theft plan.

  Business Response

  Date: 03/04/2024

  Dear *******,
  
  As you mentioned, you have called us. We did not call you. Our presence is e-commerce store in **. Customer reach ** for various online marketing channels, just like any other company. We respond to all our customer and ensure to clear their query as best. Scammers do not contact their customer or refund in any situation. Infact they do not have online legitimate presence. Please re-think before you raise comments. 
  
  As fer your refund claim of $379. Transaction has been voided on the same when you did not want to continue. You may contact your bank for further. We do not hold any money.
  
  Hope it clarifies all the doubts. For further query, you may contact us.
  
  Regards
  Support Team  

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 2/17/24 I called who I thought was ****** to cancel my subscription. This company misrepresented who they were in an ad on ******* Jinigram never told me they were not ******. I don't know if I was given the real McAfee product or if this was a total scam.They also had me download a search engine which I find odd.After being charged $180.00 I called back within a hour requesting a refund after ending the phone call. I was not given a refund as I was told the cancellation fee would be more than the $180.00 I already paid. I received no technical assistance other than being told how to install their products.I simply want to be refunded. I contested the charges and canceled my credit card due to the worry more charges would be applied to my credit card. However I suspect Jinigram knows how to beat the system and the charges are back on my credit card account.I have never contested a single charge in my life until Jinigram or something Fox.The employees of this company argue when I asked for a refund and when they wanted me to respond to a email called me literally 5 times in ***** minutes. I suspect responding to the email was part of the scam process as they told me what I had to say.

  Business Response

  Date: 02/23/2024

  Dear *************************,
  
  Here are the few point for your clarification.
  1. We are reputed E-commerce company, we have an online store for digital software's and products.
  2. You mentioned, you have reached us by ****** hence must be a marketing channel, we do not call any of the customer.
  3. You have purchased ********************** software, which was installed, license key have been registered on your email, which you can clarify from OEM, also provided the support.
  4. We have all documentation for your purchase and support with your email acknowledgement.
  5. You have also contacted your Bank and got the full refund hence you should contact your Bank for further clarification. From our end full refund has been initiated as you are under our 30 days refund policy. No scam has refund policy, neither they refund or respond to your concern. In all the scenarios, we are reputed e-commerce business and care of customers. 
  
  We hope you have total clarification.
  
  Regards
  Support Team  
  

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with ******* for anti-virus protection from them. I received a call telling me I had a problem. They connected me to someone who ask to take over computer and at no time did I say extend my subscription. They extended it to **** , I still had years left on my current subscription. This scam has occurred before to others which I have read. I am a 74 year old man who does not know what is happening in ****.

  Business Response

  Date: 02/16/2024

  Dear ******,
  
  You are our existing customer since 2023 and have taken services many times. We wonder why you have complaint. You are privileged customer and last time paid on Dec'23, your subscription is out of refund policy of 30 days however we can still discuss on this matter and take care of your concern. 
  Our customer service team contact or you may contact us too. 
  
  Looking forward to provide you best resolution as per your concern.

  
  Regards
  Support Team 

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched online for the customer phone number of ****** and I got the number ************ I called them because I received a text that a payment of ****** automatic renewal took place and I wanted to have the annual payment to be manual that I was able to do the payment myself, they acted as ****** so they told me to give them access to my computer to help me to set up a manual payment and they download something in my computer when I gave them access to my computer they were not able to set up the manual payment but they offer 3 year for *** *** I made the payment online and my credit card declined the payment that was when I suspect something was wrong. The payment was for *** *** from ******** *** and I talked to ****** ******. Now I have to take my computer to be clean from virus or whatever they download because I don’t know what they downloaded into my computer. Now I know reading all the BBB complaints with this company that it was a scam. I want refund for the repair and cleaning of virus in my computer of 250 dls.

  Business Response

  Date: 02/07/2024

  Dear Juan ****,

  We are reputed E-commerce store from CA, just like any other online store. Let us clear your few query. 
  
  1. As you have mentioned you have called by looking the number the online hence we did not call you, you could have done better research before calling any company.
  2. You were looking for support which we tried and give subscription plan as per your requirement, however payment was declined hence we are liable for any refund.
  3. You called because you already had problem in your computer, which is suppose to fixed hence we are not liable to fix your computer and their charges.
  4. No where in BBB is written, we are scam, please refrain to such statements. Scam companies do not respond to customers or refund as per the refund policy. If you still have any doubts, you may call BBB and clarify what you are liable for.
  
  We hope, your doubts are cleared. 
  
  Thank you!
  Support Team     

   

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. You are a Scam, you can see with the long history of similar complaints with the BBB. You sent me an email with the code to give you access to my computer with the logo of ****** company but you are not ******. When I called thinking I was calling ****** you never told me that you were not ****** that you were a different company trying to scam me with a service I was not looking for. 
  
  
  
  Sincerely,
  
  
  
  J. ****

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I was paying for McAfee protection. I did not receive that protection. I paid $49.99 and want a refund . It was charged to my account on 1/18/2024 .

  Business Response

  Date: 02/03/2024

  Dear ********,
  
  We understand your concern, however you called as you had some security issue with your phone and we have given support. We have also got acknowledgement email from you.
  Since you are not happy with the service, you could reach out us and your concern could have been taken care. We do have refund policy, as per the policy with 30 days, we can process your full refund. 
  Will be sending the confirmation email as well. We would request please accept the refund and close the complaint at positive note.
  
  Thank you!
  
  Support Team 

• Initial Complaint

  Date:01/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted what I thought was McAfee regarding virus protection. Was lied to by the employee that this was the company I was dealing with. Things started to not add up or make sense and then I billed by a different company other than ******* and when I started to question what was happening the employee starting getting rude raising their voice at me and threatening me. I stated I wanted a refund and that I would be following this up with the fraud ****** they then proceeded to laugh at me and then hung up on me.

  Business Response

  Date: 01/22/2024

  Dear ********,
  
  We are reputed, e-commerce organization. We deal with many products, digital software's and manage services. You must have reached us various marketing channel hence we did not call you. You have paid for the subscription as per your will. We have terms & conditions and refund policy in placed. As per your requested yesterday, we have already cancelled the payment and email has been sent to you. Amount should reflect in your account in next ********. 
  
  Thank you!
  
  Support Team 

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told they represented ****** for my computer protection. I agreed to purchase the protection thinking they were ******. They apparently are not because I received a message from ****** that my coverage has expired.

  Business Response

  Date: 01/11/2024

  Dear *****,

  We are reputed E-commerce business from **********. Just like you buy any digital software from online store. Similarly, we have provided, registered the digital software under your email. We have also assisted to fix your computer as per your required. We have also got acknowledgement emails from you. However if you are not happy with the service we have refund policy in placed. We can take care your concern. 
  
  Please contact us to initiate the process.
  
  Regards
  Support Team  
  

  Customer Answer

  Date: 01/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will accept their response of refunding my payment of $379.00 . When the refund appears on my card and enters my bank account I will be willing to close the complaint.
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with ******* for anti-virus protection in the past. Yesterday, (1/4/24) I got a call from someone ("****") purporting to be *******, telling me I owed them $276 for auto-renewal. I replied that I had already cancelled my subscription and had moved on to a different company. Then the person insisted that I owed the renewal fee because I was "outside the 60 day window," which is untrue. He kept me on hold for a long time and said there was no evidence of cancellation. He got aggressive when I said that I had never agreed to auto-renewal and had explicitly cancelled my services. Finally, "****" told me that I could cancel everything for a "small processing fee" of $9.99 and asked for my credit card information. He then sent three rapid e mails and told me to confirm them. One contained something I could download onto my computer, but my Norton malware protection system alerted me to the fact that this is not secure.I then noticed that the e mail was not from McKaffee at all but from Qikbay Jinigram LLC.I have since contacted my bank and have been told that Jinigram has tried to access my credit card since yesterday. My bank has been alerted to fraud and is not going to process any charges made by them.I wish to alert people that entities such as this one are committing fraud pretending to be *******. THEY initiated the call, I did not.

  Business Response

  Date: 01/05/2024

  Dear ****,
  
  We are reputed E-commerce organization from **********. We do not call customer. We believe you must have search ** by online marketing channels. Our internal Quality team will also investigate the concern however as per request yesterday we have already voided the transaction, amount must reflect in your account with *****. 
  
  Regards
  Support Team