Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-17-25 I requested a full refund for $399.00 plan I agreed to on 6-8-25 due to recent job loss. It was agreed upon a partial refund of $100.00 with customer support rep ******* *****. This agreement was confirmed via email and I would also keep the 3 year plan protection. I sincerely thanked her and she indicated I could expect the refund in 7-10 business days. I later followed up and clarified that I preferred a check refund as I used a check. After 3 months of follow-up I was informed today by ***** in billing that no refund is guaranteed due to technical difficulties , and they would prefer to provide an additional year of protection rather than the promised refund. It is clear to me that this company has no intention of fulfilling their promise and will drag this process out until I give up.

• Initial Complaint

  Date:05/26/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Qikbay aka Jinigram agreed as part of a resolution of an earlier complaint (dated 07/22/2024) not to make sales calls to my elderly mother, whom they had previously scammed out of several hundred dollars. Now they are making sales calls to her again. They are a disreputable company that sells ****** as a 3rd-party vendor as an upcharge.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid completely for.computer.servicing until.2029 Now I receivrd.another charge I dispute that $199 charge

  Business Response

  Date: 04/24/2025

  Hi ***** ********,
  
  We understand your concern, as discussed over the phone. We are doing full refund. We have also sent an email for your reference and acknowledgement. Kindly review and accept to initiate the refund process.
  
  
  Regards
  Support Team. 

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an 88-year-old senior citizen, and I believe JINIGRAM LLC has committed fraud on my credit card for the amount of $379.00. I did not authorize this charge. I looked this business up online and saw that they are involved in other nonauthorized charges that people have reported. JINIGRAM LLC claims to be affiliated with ****** in those cases. I do have McAfee, but this charge for $379.00 does NOT show up on my ****** account history, and my history shows that I was already paid up. There is NO RECORD of this purchase in my ****** account.I tried to call the phone number shown in the description of the credit card charge, and a recorded voice says that the phone number is unable to accept calls.Please help! I barely get by on social security.

  Business Response

  Date: 10/02/2024

  Dear Customer,
  
  Thank you for bringing your concerns to our attention. We deeply value your feedback and understand the importance of addressing this matter promptly.
  
  First, we would like to assure you that Jinigram, LLC operates as a legitimate and trusted provider of cybersecurity services, including antivirus products. We take allegations of unauthorized charges very seriously and would never process a charge without a customers explicit authorization.
  
  Regarding the charge of $379, we would like to clarify that this transaction was processed through our e-commerce platform, where customers select the product and input their payment details before any transaction can be completed. In this instance, the product you purchased was a Antivirus for 3-year subscription bundle with managed services, which includes cybersecurity protection and free technical support. We have registered your email address with antivirus, and the subscription will be valid for three years.
  
  Additionally, we have already provided you with all the relevant documentation, including:
  The invoice for the transaction
  The license key
  Confirmation of installation and activation.
  
  Its important to note that the transaction took place on January 1st, 2024, (As per your attached document) and were just now receiving your inquiry. As per our refund policy, we are unable to offer a refund at this time, especially since the services have been active for several months. Our managed services come with a 1-year subscription, which you are currently benefiting from.
  If you still have any doubts or questions, please feel free to contact us directly. We are more than happy to further clarify the situation and assist you with any concerns. We pride ourselves on ensuring our customers receive the best possible service and support.
  
  Thank you for your understanding, and we remain available to address any further questions.
  
  Sincerely,
  Customer relationship manager

• Initial Complaint

  Date:09/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scammed by ****** to paying for a 3 year subscription and had to cancel my c/c.

  Business Response

  Date: 09/16/2024

  Hi,
  
  Thank you for taking the time to reach out to us. We understand that your experience has led to concerns, and we want to address these issues clearly and professionally.
  First and foremost, we take allegations of fraud and scams very seriously. We want to assure you that Jinigram, LLC is a reputable and legitimate provider of cybersecurity solutions, including digital software products. Our goal is to provide genuine services that protect and support our customers, and we conduct all transactions with transparency and customer consent.
  Regarding your specific case, we understand that there may have been a misunderstanding. We have already processed a full refund for the amount in question, and it should reflect in your account within 2-3 business days. If there are any issues with receiving the refund, we recommend contacting your bank for confirmation.
  We would also like to emphasize that Jinigram, LLC is committed to ensuring the satisfaction and trust of our customers. Any concerns regarding the legitimacy of our services are taken seriously, and we hope this resolution clears up any doubts. Please do not hesitate to reach out to us directly if you need any further clarification or assistance.
  Thank you again for bringing this to our attention. We remain committed to resolving this matter and ensuring your peace of mind.
  
  Sincerely,
  Customer relationship manager

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occurred Sept. 12 at approximately 1:19pm est.....I was charged $180 for McAfee total protection plan. I was told i was speaking to a Mcafee employee and was lead to believe fake emails was sent to me and stealing money out of my account to renew Norton Mcafee subscriptions. I was charged $180 to remove the subscriptions and start a new one. When I realized the person wasn't a McAfee employee and asked for my money back he told me it's too late we all already processed it.It is unacceptable and I've did research to the point, they have done this many times before to numerous people. They need to be stopped and I need my money back I have kids to feed and that was all the money I had.

  Business Response

  Date: 09/12/2024

  Hi,
  
  Thank you for reaching out and giving us the opportunity to address your concerns. We take feedback like yours very seriously and want to ensure that we clear up any misunderstandings.
  Firstly, we want to assure you that Jinigram, LLC is a legitimate and trusted provider of cybersecurity solutions, we always operate with transparency and integrity. We understand that there was confusion during your interaction, and we regret any stress this situation may have caused.
  Regarding the charge of $180, we would like to clarify that our team followed the process based on the authorization you provided during the purchase. However, we understand that you wish to cancel and receive a refund. To resolve this matter swiftly, we have initiated the process to void the charges, and you should see the refund reflected in your account within 3-5 working days.
  We would also like to address your concerns about the legitimacy of our services. Jinigram, LLC is not affiliated with any fraudulent activities, and we pride ourselves on delivering legitimate, high-quality services to all our customers. If there was any confusion or miscommunication, we apologize and are committed to providing the support you need.
  
  Please do not hesitate to contact us directly if you have any further questions or concerns. We are here to assist you and ensure a smooth resolution.
  
  Thank you for your patience and understanding, and we look forward to resolving this for you.
  
  
  Sincerely,
  Customer relationship manager

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/5, I attempted to contact ****** Antivirus to cancel a recurring subscription on my card. I searched the company and thought I was contacting customer support. I got a man named ***********************. He said he would refund $158.99 for my current subscription. I needed or wanted Antivirus, so once refunded. I inquired about setting up an account in my name as the current account was using my card, but not in my name. So I purchased what I thought was ******* for 3 years at $279. I was offered free technical support, ID threat protection and computer maintenance cleaning for free for one year. I was told that the charge would show up as a third party, Jinigram, LLC. The third party charge is what got me suspicious. The staff was polite and patient and I didn't catch this scam right away. Unfortunately, I gave my credit card number to the salesman. When I purchased the sales support wanted me to install the software right away. I could not as I was driving, so I was asked to email that I received the license key and would install on my own. The reply email then stated that the company has installed on my device. I never consented to this. I wanted to install on my own. The company said that they had to activate the license key to sell me the product. When I called them today for a refund, I told them that I had not installed or used the license key. I had not accessed an account. That I did not give consent to install or activate any products for me. I wanted a full refund. After speaking with *****, he transferred me to **** who told me I could not receive a full refund. I wanted a full refund and cancellation of the product. I attempted to contact Jinigram for a refund. I was told I could only get a partial refund. In the email, they state it was my request. This is untrue. I decided to agree to a partial refund only because I was told I would not receive a full refund, which is actually what I requested.

  Business Response

  Date: 09/09/2024

  Hi,
  Thank you for reaching out to us and for giving us the opportunity to address your concerns. We take all feedback seriously and strive to ensure that our customers have a clear understanding of the services they receive.
  Firstly, I would like to clarify that Jinigram, LLC is a legitimate e-commerce provider, and we pride ourselves on offering genuine software licenses and services with full customer authorization. Regarding your purchase, all terms, including the charge and services (Antivirus for 3 years, free technical support, ID threat protection, and computer maintenance), were clearly communicated to you during the sales process. We also provided the necessary documentation to ensure transparency.
  We understand that you became suspicious after seeing our companys name on the transaction. However, I want to assure you that Jinigram, LLC operates as a third-party reseller of multiple oem and other legitimate products, which is why our name appears on the transaction. The staff you spoke with acted in accordance with our policies and procedures, and any actions takensuch as activating your license keywere done to fulfill your purchase and provide you with the services requested.
  In terms of the installation of the product, we want to apologize if there was any misunderstanding. We followed standard procedures to activate the software, which is a necessary step in delivering the product you purchased. If there was confusion regarding the installation, we are sorry for any inconvenience caused.
  As for the refund, our team did offer a partial refund based on the services rendered and in line with our refund policy. Its important to note that we always aim to resolve issues in the best interest of our customers, which is why we offered this solution. However, we understand your desire for a full refund and would be happy to further discuss your case to find a resolution.
  We invite you to contact us directly via phone or email, so we can better assist you. Our goal is to ensure that all customers are satisfied, and we remain committed to resolving this matter promptly and fairly.
  
  Thank you for your understanding, and we look forward to assisting you.
  
  Sincerely,
  Customer relationship manager

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 9/2/2024 I called to question charges from McAfee on my bank account. Spoke to someone they had all the information about previous transaction which they agreed to reverse. They continued to threaten that I would be without of virus protection and computer at risk. I agreed to purchase another plan. They reversed the previous monies charged. I purchased another plan using a different credit card.I would not allow them to download any of there software on my computer and told them to call later. Someone followed up however, I put them off until the weekend of September 7th. In the interim, I checked my credit card and the internet and discovered they operated under a different name and I contacted my credit card company and placed a dispute for charges. I have not used their services and will not use their services.

  Business Response

  Date: 09/05/2024

  Dear *******,
  
  Thank you for reaching out to us. We take all customer feedback seriously, and we want to clarify any misunderstandings and address your concerns.
  
  As a legitimate and trusted e-commerce provider, Jinigram, LLC has always operated with transparency and integrity. We pride ourselves on delivering genuine software licenses and services that are authorized and tailored to meet the needs of our customers. When you contacted us regarding the initial charge, we promptly reversed the previous transaction, as agreed. Following this, a new plan was purchased, and while we understand that you chose not to proceed with the installation of the software, we want to ensure you are fully supported throughout this process.
  
  We regret any confusion you experienced regarding our business name. Jinigram, LLC provides a comprehensive suite of cybersecurity products, including McAfee, and is fully committed to protecting the security of your devices. We operate under various product offerings, but our company is reputable, and we stand by our services.
  
  To resolve this matter, we would be happy to initiate a refund for the most recent transaction. Please contact us directly via phone or email, and we will ensure the refund process is completed smoothly.
  
  Your satisfaction is our priority, and we are dedicated to maintaining the highest standards of service and support. Thank you for allowing us the opportunity to address your concerns.
  
  
  
  Regards
  Customer relationship manager

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This attempted email to 2 addresses ********************************************** was returned to me by *** with a statement that they were rejected by the addressees. The text of the email explains my problem and what I want from jinigram. I need the help of BBB!From:******************** To:******************* Mon, Sep 2 at 11:55 AM ATTN: ***************************, Account Manager On August 13, 2024, after a telephone call with you, I was charged $379.00 on my credit card for what was termed "3 Years McAfee Total Protection, Free Unlimited Technical Support, and Quikfox Cyber Security Browser. " I have decided I want to cancel the Free Unlimited Technical Support and the Quikfox Cyber Security Browser and retain only Mcafee Protection. I am within the initial 30-Day period during which I may cancel. So please cancel the coverage I have indicated above effective immediately. My credit card is suspended so please promptly refund me by check to "************************" and send it to me at *************************************************. Thank You! ************************

  Business Response

  Date: 09/05/2024

  Dear ************,
  
  Thank you for reaching out to us, and we appreciate the opportunity to address your concerns. We apologize for any confusion caused by the incorrect email addresses youve been using to contact us. Our correct email is ************************************* and we encourage you to reach out directly for any further assistance.
  
  I would like to clarify that on August 12, 2024, you registered with us and agreed to the bundle package, which includes McAfee Total Protection, Cyber Security Browser, and Free Unlimited Technical Support. On August 14, 2024, you expressed a desire to cancel, but after a discussion to clarify any doubts, you decided to continue with the services. We appreciate the positive rating you gave us on August 18, 2024, which reflects your satisfaction with the services at that time.
  
  As per our policy, the McAfee Security License is part of a bundled plan that includes the cybersecurity browser and free technical support. This package is designed to provide comprehensive protection and support for your cybersecurity needs.
  
  However, we understand your current desire to modify the services. While the bundle is structured to provide these services together, we are more than happy to assist you in finding the best possible resolution. If a refund settlement is required, we will do our best to accommodate your request.
  
  To proceed, we kindly ask you to refer to the terms outlined in the documents provided during your purchase, or feel free to contact us directly for further clarification.
  
  We value you as a customer and are committed to resolving this matter in a way that works best for you.
  
  
  Sincerely,
  Customer relationship manager

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22238931
  
  I am rejecting this response because: I want what I requested in my email to Jinigram! That is--keep the McAfee coverage , cancel the service from Jinigram, and send me a refund for the difference!
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/05/2024

  Dear ************,
  Thank you for your response and for giving us the opportunity to address your concerns.
  We understand that you wish to keep the McAfee coverage and cancel the additional services provided by Jimigram, LLC. While we are happy to accommodate your request for a partial refund, please note that we do not have a process for issuing refunds via check. Refunds can only be processed through the same method of payment that was used for the original transaction.
  In order to ensure a smooth resolution and process your partial refund, we kindly ask that you contact us directly so that we can discuss the best way forward. Our goal is to resolve this matter to your satisfaction, and we are committed to finding a solution that works for you. We have also sent an email for the same information. You may revert the same.
  
  Thank you for your understanding, and we look forward to hearing from you soon.
  
  Regards
  Customer relationship manager.

• Initial Complaint

  Date:08/25/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had McAfee on my IPhone for security protection since last November. I called them on Aug. 23, 2024 to ask questions of concerns. For some reason I was NOT talking to the legitimate McAfee, but to a company that insured me they were part of ******. They said they needed to get access into my phone to see if there was a virus or if my phone had been compromised. I ended up talking to two different agents for over 2 hours. The first one, **** and the second one ******. **** reminded me that my subscription with ****** was ending in November and that when it renews, it is going to cost $149.00 per month instead of the $64.00 I had on my current subscription. He said ******/ ****** was offering a 3 year subscription for $180.00 and it was such a bargain. Of course, since I am a 72 year old woman, I thought every ***** counts and agreed to the 3 year offer. ****** had me type certain things, scroll through my settings, and download Qikfox to give him access to diagnose any issue. He finally said he had everything fixed. Either ****** or **** had to get my MasterCard number, plus other personal information, to make the final charge to my MasterCard for the $180.00. He said it would show up as Jimigram, LLC on my card. After we hung up, I thought about that for a few minutes and something just didnt sound right so I googled Jimigram,LLC and saw they were SCAMMERS and were NOT apart of ******. I called them back today to stop the order, but to no avail. He was rude, but said the billing department would call me back in a few minutes to refund the $180.00. Of course, that didnt happen. I called my credit card company and filed a dispute claim for them to investigate this fraud and prayfully they will refund my money after they investigate. I am so sad that scammers take such advantage of older people knowing they are not tech savvy and are prone to fall for their offering a bargain to save money. I pray the right thing will be done.

  Business Response

  Date: 08/26/2024

  Dear *******,
  
  Thank you for sharing your concerns. We take all customer feedback seriously and appreciate the opportunity to clarify and address your situation.
  Firstly, I want to assure you that Jinigram, LLC is a legitimate e-commerce business. We operate with the highest level of integrity, providing genuine software licenses and services with full customer authorization. We understand your concerns, and I would like to clarify that at no point were you misled during your purchase. The subscription details, including pricing and benefits, were explained clearly, and your decision to proceed was made with your full consent.
  However, as customer satisfaction is our priority, we have processed a full refund for the $180.00 charge. This should reflect in your account shortly. If you have any further questions regarding the refund, please contact your bank directly, as they will be able to provide the most accurate information regarding its status.
  We understand your concern regarding online reviews, but its important to note that many review platforms do not verify the authenticity of the claims made. Please rest assured that Jinigram, LLC remains committed to ethical business practices and providing quality service to all of our customers.
  Should you have any further questions or need additional assistance, please feel free to reach out to us directly. We are here to help and want to ensure you are satisfied with your experience.
  
  Thank you for your understanding.
  
  Regards,
  Customer Relationship Manager

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************