Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 13, 2023 I made the mistake of calling what I thought was a McAfee customer service line to try and cancel a subscription I did not want. Instead I was told by the person on this line that I could not cancel the subscription alone but could transfer it to a different one through Quikbay (a subsidiary of McAfee). They asked to take remote control of my desktop, and watched me purchase this plan. A charge came through on my account under the name Jinigram instead of quikbay/Mcafee. Once I realized Id fallen for a scam I froze my card, changed passwords on everything, and called my bank to file a fraud charge. These people called back and became very defensive when I called them a scam and began saying rude things to me, proving they were in fact not legit.

  Business Response

  Date: 09/14/2023

  Hi ********,
  
  We are reputed ********** based ecommerce business. We do not charge our customer with their authorization and fulfil the commitment as per the contract. We also have have refund policy in placed and customer satisfaction survey. In any scenario if customer is not happy with our manage services or product. They may contact us for refund. In your case your charges are already voided, it should reflect in your card with 24hr-48hrs. Please contact your bank for further clarification. We do not hold any charges from you.
  
  You may also contact us anytime for further clarification. 
  
  
  Regards
  Support Team   

• Initial Complaint

  Date:09/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid money and was scammed. I want my money back!!

  Business Response

  Date: 09/10/2023

  Hi *******************************,
  
  This is inform, you have purchase a digital software which is is being installed in your electronic devices, we have also have the email acknowledgement for the same, later due to some financial crises, you needed the money hence we have refunded the entire month. Please check with your bank in next working.
  
  

  
  Regards
  Support Team 
  

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business qikbay agent tried to pretend he was from McAfee anti virus software. He unsold me a special which said was 3 years of service for multiple devices. This was not the case then I tried on a second device and also when I saw my receipt after I already gave my credit card. I have tried to contact them at the phone number given and I just get disconnected. I also tried emailing them and they never respond. I have tried to dispute this with my credit card company but they said until I get ahold of a person they cant refund me. Thats not right when I am trying and obviously this is a scam and they make sure you cant get ahold of them. I need help so I can get my $180 back to me.

  Business Response

  Date: 09/07/2023

  Hi ********,
  
  We are reputed e-commerce business from **********. We don't charge our customer without their authorization. We also ensure to provide the services and software's as per customers purchase order with our manage service commitment. We have given your services and installed the software for which we have your acknowledgment on email as well.
  
  However, we do have refund policy placed, if you are not happy with the services, we can do the full refund. We have tried to get in touch with on phone and sent an email as well. Please acknowledge the email so that we can process the refund.
  
  Once we are sorry to let you go. You can always get in touch if you have any further concerns 
  
  Regards
  Support Team    

  Customer Answer

  Date: 09/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25 2023, I called Mcafee to help me install my Total protection service I purchased from Amazon. I called customer sevice and thought I dialed Mcafee instead the number was the website before that looked like Mcafee. ******************************* answered and pretended to be from Mcafee. I asked him to help me set up Total protection I purchased from Amazon and right away he said that all Amazon offerings been invalid since November and taking awhile to clean up. He then proceeded to scare me with all the trackers that are tracking me. Believing I'm talking to ******, I went ahead and let him control my computer. Then i was passed on to another agent, assuring me that he is indeed from ****** and proceeded with the controlling and installing the program at the cost of $379.00! Then I got a Text from my ************************ asking bout the transaction from Jinigram LLC. I denied the transaction because its not Mcafee. Thats when i realized I've been scammed. The charged went through my **** anyway. I called the real Mcafee and they help me set up my purchase from Amazon.

  Business Response

  Date: 07/13/2023

  Dear *******,
  
  We are legitimate e-commerce business from ***************. We do not call anyone however we get our customers from online marketing when ever someone needs help. As promised, we have given the services, installed digital software license which is been activated your email id. 
  
  We also have refund policy in placed, if you are not happy with services, we will refund the entire amount. In order to proceed and initiate the refund process. Please contact us ************** or **********************************
  
  
  Regards
  Support Team

  Customer Answer

  Date: 07/14/2023

   I got this email from the business about case #********. I checked my account and it hasnt posted. So I wonder if its another one of their tricks. Please note

  Thanks for all your help

  ****************************;
  
  Sent from my iPhone

  
  
  

  Business Response

  Date: 07/15/2023

  Dear *******,
  
  As promised we have initiated the refund, you have the refund confirmation email too. Would like to inform any refund process takes 2-3 business days. Kindly wait or contact your bank.
  
   
  
  Regards
  Support Team

  Customer Answer

  Date: 07/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/02/23 I purchased what I believed to be McAfee protection for my laptop and was told would add up to 9 additional devices (including a desktop) for $279,00. I did this after receiving an email stating that my McAfee subscription had expired and asking if I would like to purchase further protection. I thought it would be good to have protection (anti-virus) and so decided to purchase. What a terrible mistake. On Monday 7/10/23 I signed in to my McAfee account for assistance with seeing the receipt to my transaction. I talked with someone on the online chat. He explained that the McAfee product that I have is a free trial. Therefore, there is no reason I should have paid that amount and I want a complete refund.

  Business Response

  Date: 07/13/2023

  Dear ********
  
  Thank you for contacting, we would appreciated of you could have contacted us directly in order to get the refund as we do have refund policy in placed. We can refund if customer is not happy with services or any other concern.
  
  We are reputed e-commerce business from ***************. We have provided you the services and digital software license as promised however we can still initiate the refund. Kindly contact us in order proceed with refund documentation.
  
  **********************************
  
  Regards
  Support Team    

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20301711
  
  I am rejecting this response because: the business is asking me to contact them in order to process the refund even though they already have the information they need to do so, as demonstrated via a refund statement sent to me by email. To this day, the refund has not been processed. What that really mean is, the money did not come back into my account. Moreover, calling them is long-distance, which is not included in my phone plan.
  
  Seriously,
  
  *******************************

  Business Response

  Date: 07/18/2023

  Dear ********,
  
  As promised we have refunded the entire. Usually it takes 2-3 business days to reflect in the account. We would request you contact the card holding bank. We are also attaching the transaction receipt from the payment service provider for your refence.
  
  Contacting us incase you have any query, will be happy to assist on this matter.
  

  
  Regards
  Support Team.
    

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to resolve my McaFee virus protection and I called a 866 number on the web just above the McaFee web site by mistake. It had listed McaFee in their web address and on their web listing and info giving the impression that their were a McaFee customer service representative. After talking with the representative he wanted to sell me a $379 3yr McaFee virus subscription which I reluctantly did with my **** ending in ****. My receipt from them was from quikbay for $379 for 3yrs. He tried to connect me with a technician to do some virus protection work via text. I got suspicious and cut the call off and immediately checked the phone number. I called the McaFee.com phone number and the McaFee customer service representative said that they only give out 1 or 2 yr subscriptions. I called the quikbay company back and asked ************************* for a $379 refund but he refused. I called my bank to cancel the charge and my **** card ending in **** at cost of $25. This ************************* misrepresented himself as a McaFee customer service representative and the virus protection service as a non qualified 3yr protection rather than the 1 or 2 yr service subscriptions that McaFee represents.

  Business Response

  Date: 06/21/2023

  Dear *****************,
  
  We don't call any of the customer. We always receive inbound call and give resolution at certain price, which any other e-commerce business does the same. If any of the customer is not happy with services and product. We have refund policy in placed. Since you have made the purchase today. Your charges of $379 has been voided. It should reflect back in your card with 24-48hrs. You may also check the same with your bank. We have sent the refund confirmation email too.
  
  
  Resolution - Payment has been voided.
  
  
  Regards
  Qikbay Support    

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************( 973ID) phone#s ********** Personal# QIKBAY MCAFEE TECH use this company to scam $379.00 from my checking account after I found out that I knew that this was a scam. He sent the check to your business. And it was processed and cash. Not only is forgery on my check, but there has been quite a number of this activity from this business that comes from This MCAFEE (QIKBAY). Only if your business is in cahoose. I'm not understanding why you have reported this activity. This has been reported to **** ** MARSHALLS office BBB ** and MCAFEE FRAUD DEPART AND MY BANK FRAUD DEPARTMENT check# *** *****

  Business Response

  Date: 06/15/2023

  Dear *******,
  
  First of all let us clear the confusion and establish some facts: 
  
  1. We are an independent third party Distributor and Reseller of numerous software and hardware product lines. 
  2. We do not make outbound calls whatsoever. 
  3. Whenever a customer calls our ***** number, they hear a clear IVR that recites the branding information. 
  4. Whenever a sale is conducted, at numerous points, branding information is rehashed and digital signatures taken for every purchase. 
  
  Based on your complaint, we have investigated the matter internally and with the resellers as well. Here are our findings:
  
  1. You have signed a digital contract that clearly outlines the above mentioned assertions. 
  2. You made a payment using a link that was sent to you (which includes acknowledgement taken by the bank itself). 
  3. Most software products, once sold are not refunded, but we have a very consumer friendly policy and allow refunds, especially to elder citizens. 
  4. In your case, you never called back for a refund, if you had, it would have been processed promptly, given our policy. 
  5. You purchased multiple product licenses with a 3 year validity. According to our records, the licenses are being used as of today. 
  6. You purchased the products and then somehow panicked assuming a scam. Scam companies don't process refunds. 
  7. It seems that you are not the customer, it may be someone else in your family, hence an abject lack of understanding of the context. 
  
  The Resolution: 
  
  As per our policy, we will process the refund. It is unfortunate that without requesting a refund, you have resorted to such tactics. We don't blame you though, it does happen a times with elderly people that they forget the sale, brand, and the company and assume that the transaction on their account is of unknown origin. Regardless, as mentioned, we will process the refund and as a goodwill gesture we will let you use the software. We hope to win your business back in future. 
  
  As per the conversation and email acknowledgement from you, we will process the full refund.
  
  Regards
  Support Team 
  

  Customer Answer

  Date: 06/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me  For my refund which again I told the person **** that I did not want this service because it was a scam He knew it and ************ knows it there is someone in this Company that collects the fee and then pay it out. Also after The CC didn't go through he ask for the Checking Account# and *****/**/** DEPOSITED OR CASHED CHECK # ***Show image for DEPOSITED OR CASHED CHECK # ***, Opens a dialog $379.00)now do not have this service. This person kept calling me several times and I also have these recorded.  Also this Company is not has what they state and maybe you should not throw accusations at innocent people since this not your first complaint. Please refund my money and none of my family member authorized anything, perhaps these Supposedly Macafee Tech are relatives of yours same nationality. My point is shown below since this is not your first complaint. So maybe you should look into This back door ****** TECH SUPPORT 

   

  04/28/2023

  Complaint Type:
  Problems with Product/Service
  Status:
  Resolved
  More info
  On April 18th I called Mcafee security because my *** wasn't working to get help to fix it. I spoke to *** who informed me about an upgrade for ****** dollars and since my contract was still new he would add a year to the end of the three years. I paid the ****** and he Emailed me the agreement and I took the offer. I was sent a link to add my wife's phone as well. I received the link and emailed to her phone. After several attempts to upgrade her phone I decided to call back the next day. April 27th I called and spoke to ******* about the issue and he was very helpful we worked on updating the laptop, my cell phone and he stated he would add the services to my wife's account as well. So I felt that it was being handled professionally and let him continue. Later that day I checked her phone and the *** protection wasn't working?? I then called again on April 28th and spoke with *** who checked my contract and asked me what version of Windows was I running on my laptop. I told him Windows 10. He said they sold me the wrong update the ****** dollar update was only for Windows 11 and higher. That he would credit back ****** and for the Windows 10 update I would have it fir 3 years plus the additional 1 year for my 4 month old contract. He asked for my bank account number and red flags went up. Then he changed my debit card password to access that. That's when I felt I was being Scammed. I called the bank and closed my debit card and transferred my checking account over. I'm waiting for the ****** credit if I receive it then I'll feel a little better. If not then this is a Scam.
  Business response

  Details

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18th I called Mcafee security because my *** wasn't working to get help to fix it. I spoke to *** who informed me about an upgrade for ****** dollars and since my contract was still new he would add a year to the end of the three years. I paid the ****** and he Emailed me the agreement and I took the offer. I was sent a link to add my wife's phone as well. I received the link and emailed to her phone. After several attempts to upgrade her phone I decided to call back the next day. April 27th I called and spoke to ******* about the issue and he was very helpful we worked on updating the laptop, my cell phone and he stated he would add the services to my wife's account as well. So I felt that it was being handled professionally and let him continue. Later that day I checked her phone and the *** protection wasn't working?? I then called again on April 28th and spoke with *** who checked my contract and asked me what version of Windows was I running on my laptop. I told him Windows 10. He said they sold me the wrong update the ****** dollar update was only for Windows 11 and higher. That he would credit back ****** and for the Windows 10 update I would have it fir 3 years plus the additional 1 year for my 4 month old contract. He asked for my bank account number and red flags went up. Then he changed my debit card password to access that. That's when I felt I was being Scammed. I called the bank and closed my debit card and transferred my checking account over. I'm waiting for the ****** credit if I receive it then I'll feel a little better. If not then this is a Scam.

  Business Response

  Date: 05/04/2023

  Dear *****,
  
  Thank you for writing to us. We are reputed ********** based organization. We always deliver what we promised. As mentioned initially, we provided the services as per the contract and you were satisfied with the closure. We do not ask any banking information with the customer. You must have spoken with some other company. We would request you to call us on support number or will ask our customer service to contact you.
  
  Besides, if you are not happy with the services, we do have refund policy in placed. Will take care of your concern.
  
  Rest assured, your concern will be taken care.
  
  Regards
  Support Team  

  Customer Answer

  Date: 05/08/2023

  From: settlekevin7 <**********************>
  

   

  I have resolved this complaint against jinigram, llc. They have installed McAfee on all 3 of my devices. I cannot tell you how much I APPRECIATE YOUR HELP 

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $379 on Oct 6 for a service that I did not order . Jinigram LLC is the company.

  Customer Answer

  Date: 11/02/2022

  We have determined that our claim was made in error

  Thank you

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday 5/13/22 I purchased what I believed to be McAfee protection for my laptop and was told **uld add up to 9 additional devices (including a desktop) for $107.99. I did this after receiving an email stating that my McAfee subscription had expired and asking if I would like to purchase further protection. I thought it would be good to have protection (anti-virus) and so decided to purchase. What a terrible mistake. On Sunday 5/15/22 I called McAfee for assistance with adding the protection to my mothers desktop **mputer and spoke with a "Senior Executive". I have the case number for the call. He explained that the McAfee product that I had purchased on 5/13/22 for $107.99 was not the **rrect product for my laptop and initiated a refund. He provided me with an option that would be appropriate for my laptop, and I agreed to purchase the McAfee 3 Year Total Protection (Advanced) for a total of $279. I was instructed to call technical support to have them install the protection package on each device that I wished. On Monday 5/16/22 I called McAfee at 10:30am to have a representative load the protection onto my laptop as I had been instructed and was told that the $279 package was not appropriate for my laptop! He said that the package that I need for my laptop is LiveSafe with **st $310. I requested a refund for the $279 and he refused to issue a refund- though it was less than 24 hrs after the purchase! The charge posted to my credit card as Qikbay (not McAfee) on 5/15 and though I disputed this charge with my cc ** immediately with detailed documentation, I am getting stuck with paying the $279 as my cc ** states ****** provided proof of delivering the "device". I am going to dispute further if the bank allows further dispute. Can you help me re**ver the $279? What merchant refuses to issue a refund for a request made less than 24 hours after purchase? I removed the application from my phone and other device right then on 5/16! I no longer wanted the product!

  Business Response

  Date: 10/09/2022

  Dear *********************************
  
  
  We are sorry, you feel dissatisfied with the services, as per the records, you have taken the services on 15th May'22. Per the agreement and documentation software and services were provided to you however you have filed the chargeback and we have won the case. 
  We do have a refund policy in place however we did not hear from you. Despite whatever happened, we still care for customers. We can refund the entire amount however please contact us so that we can initiate the refund process.
  
  Looking forward to hearing from you soon.  
  
  Regards
  

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18168658
  
  I am rejecting this response because: The business states that I must contact them in order to receive the refund. However, the business does not provide any contact information for me to be able to contact them. 

   

  I am unable to accept the business response as satisfactory until they have provided a full refund of $279.00. I have never heard of Jinigram,Jinify Your Digital Home. Contrary to the business response to this complaint that they did not hear from me, I did in fact request a refund with a sales representative on 5/16/2022 (per documentation attached to this complaint).Please advise specifically how I can receive the full refund as the business states in their response that they will refund the entire amount and requests that I contact them, however, they do not provide any contact information (name,phone number, email address, street address, fax, etc.) Please advise Jinigram,Jinify Your Digital Home to initiate the refund immediately. Please let me know the outcome.

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 10/10/2022

  Hi *********************************
  
  
  As discussed, we have initiated the full refund. You will also receive an email confirmation for the same.
  
  Hope conversation has cleared all your doubt and soon you will have the entire refund amount.

  
  
  Regards
   

  Customer Answer

  Date: 10/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I await the arrival of the check in the amount of $279.00 in the US mail. 
  
  Sincerely,
  
  *********************************