Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Venmo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo has proven to be a completely unreliable tool. Yesterday on 10/7/2022 , I asked them why my instant transfers weren't going through, even when I had the appropriate balance in my bank, to which they responded with "instant transfers are not available to you at this time, but you can issue standard transfers which will be available to you in 3-5 business days.". This is extremely frustrating as I once relied on my venmo card for emergency situations, but now I realize that was a mistake. I owe my friend $35, and the money will not go through, even though I have a Venmo balance of $37.60. When I asked venmo why this was happening yesterday when I had a $100 balance, customer service stated "try again later." Well I tried again, and again, and again, and again to no avail. My next step was to file a complaint to bbb. Venmo has been a continued disappointment, and should be held accountable somehow.
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/11/06) */
  Dear ***********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 5th 2022 there was 3,000 credited back to my account on venmo for a customer dispute well now they have permanently disabled my account saying I have to wait 180 days for money of im lucky sounds like holding it for loss prevention. Purposes this is not exceptable bye anymeans i just want my money
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/06) */
  Dear*****************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  
  Consumer Response /* (3000, 7, 2022/11/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because they have no right to keep my money for 180 days and I just get the same repeat answer keeping due to loss prevention therenis no loss its my money
  
  
  Business Response /* (4000, 9, 2022/11/17) */
  Dear*****************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had $41,000.00 direct deposited into my venmo account from Sedgwick claims management. This money is tax free and my personal settlement money. Venmo would not allow me to make purchases or transfer my money. And now they have frozen my account and I have no access to my money. I am physically disabled and requires life saving regular medical care and now I am unable to make my medical appointments and at risk of death, I am not able to pay any of my bills or obligations. Nor my rent and at risk of losing house. Venmo has stolen all my money. I want my $40,000 (including all the pending transfers) returned to me and then I will close my Venmo account. I have spent over 5 hours on phone with customer service. Been hung up on 5 times and no one has helped me. I need access to my money. My number is ************ my money can be transfered to my linked us bank. I need help.
  

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/11/04) */
  Dear***************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an amount of over $2300 in my Venmo account balance. And I tried 3 times to transfer the money over to my bank account. Every time I tried to transfer the money my account was frozen and I was unsuccessful. Finally on the 3rd attempt when I tried to transfer the money over to my bank, my account got permanently banned for no good reason as they had just given my account back after being frozen for a week and not 30 minutes later after trying to transfer the money over a 4th time the ban occurred even though there had been no new transactions. All I am looking to do is get the $2300 out of my Venmo account and put into my bank account
  

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/11/08) */
  Dear***************
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Venmo to inquire how to best submit a request to transfer my funds from my Venmo account to my bank. I followed the instructions verbatim and yet my account was frozen. I have done everything I have been requested to do yet they will not state why this action was taken against me nor will they review the matter and state they are holding my $17,925.52 for 180 days without cause or explaining why. I am going to lose everything because they have no interest of admitting fault or stating they intentionally targeted me to put me in this position when I have conducted myself in a most professional manner to abide by all there rules and regulations. I have a chat transcript dated on August 19, 2022 between myself and the Venmo representative (*******) at 1:04PM who instructed me on how to submit the transfer requests which apprently froze my account not even 24 hours later even though he assured me it wouldn't. I have attempted to resolve this matter and speak with someone to resolve this matter and through my attempted 40 calls, emails, and online chat requests this matter has been escalated 7 times to date, I have been hung up on, chats have been intentionally closed, I have been ignored, and they have "closed" the matter preventing me from speaking with anyone and preventing me from resolving this matter when not a single person can answer the most basic questions in regards to this matter.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 6, 2022/11/03) */
  November 3, 2022
  Ref. No: ***********
  
  Dear*************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  Mike
  PayPal Executive Escalations
  
  
  Consumer Response /* (3000, 8, 2022/11/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It is painfully clear that PayPal has no desire to take their customer's concerns seriously. Specifically, in my case their only desire is to try and hide their descriminatory practices. They clearly don't honor what is even said by their supervisors. I have attached two emails, one is from a supervisor stating she needs to "verify my identity." My identity has been verified a total of five times and I have documentation to support that statement including documentation from Venmo stating that it has been as well. I have numerous times once my identity is verified my funds would be released even though that has still not happened. How do they have any justification for holding my funds when I have done everything I have been asked even by their supervisors who are supposed to be there to help you? The second email is from the Executive Escalations Department who stated that "coincidentally" they reviewed my acccount on September 18, 2022 and because of what they saw there that led them to freeze my account. That is comical for a number of reasons. First of all if they actually reviewed my particular case they would know my account was frozen on August 20, 2022. I stated on the complain here it was frozen on August 19, 2022 to see if they would actually look at my complaint and of couorse they didn't. My account was only frozen (on August 20, 2022) after I had followed the instructions given to me by one of their own Customer support representatives the day prior on August 19, 2022. So its clear the email from the Executive Escalations Department was intended to explain away and justify their actions of freezing my account that only resulted from following their own employees instructions on how best to submit a transfer of funds request from my venmo account to my bank account. Futhermore, since my account was frozen only after I followed the instruction given to me verbatim one has to wonder if I was intentionally put in this position?? Yet all of this and they still say that my funds need to be held for 180 days. How can these kind of things happen and yet nothing can be done on my part when these actions are not only illegal and discriminatory but morally wrong. Especially when I have all this documentation to support every single thing I have stated.
  
  
  Business Response /* (4000, 12, 2022/12/23) */
  Dear*************,
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
  Sincerely,
  Venmo

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My customer sent paid me for wedding alterations (9/30/22). Venmo needed an I-9, no problem, I completed their form. It was rejected with a really weird error that my SSN was not aligned with the IRS. I have had this number for 55 years without any problems in filing taxes, serving in the military or retiring from a federal job. I called Venmo and was told they were having technical issues. I asked if I could complete a paper I-9 so I could get paid. I was told they can't accept it but was asked to wait. So I called back on 10/5/22 and the problem is still pending. I have a small shop that is still trying to recover from covid closing and now I can't pay rent. They should not be holding my money hostage (which I pay them to use) due to their technical inability to perform.
  

  Business Response

  Date: 10/26/2022

  Consumer Response /* (2000, 6, 2022/10/22) */
  As of 21 Oct, Venmo returned the funds to my customer and talked to me about the issue. I would like to close this complaint.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have NEVER used this service until 10/02/2022 and NEVER will I ever use this useless service again. I was trying to transfer money to my landlord via Venmo for rent INSTANTLY but for some reason the app won't let me so I transferred money to my Venmo account from my bank account so I can transfer my rent money from my Venmo account instead of my bank account. But they took the money out my bank account IMMEDIATELY and told me that MY FUNDS WON'T be available until 10/06/2022 and that's today and my funds are still unavailable. And Venmo can't tell me where it is. THINKING ABOUT SUING.
  

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 8, 2022/11/09) */
  Dear ***************
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo froze my account after a friend sent me money for me to purchase my medications. I sent in the info needed to verify my account and about 7 days later they sent an email saying my account was back to normal but it wasn't, then I called and they said it was unfrozen incorrectly. 2 days later, they sent another email saying my account was good but again it wasn't, still frozen. It's been 13 days now that they've held my money and can't seem to fix my account, but keep sending emails that it's fixed. I really need this money, it's all the money I have. I don't understand why they keep doing this, the customer support just seems to be a never ending circle. Nothing is being fixed.
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/11/03) */
  Dear**************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is frozen with no explanation I have $740 in my account that is my money. They will not release it and do not provide any detail on what user agreement violation has been made.
  Last week they did this to my daughter and took close to $600 from her and permanently closed her account.
  I have done nothing wrong from everything I read in the user agreement. They are basically stealing money from people.
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/11/03) */
  November 3, 2022
  Ref. No: ************
  
  Dear *************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  ****
  PayPal Executive Escalations
  
  Consumer Response /* (3000, 12, 2022/11/16) */
  This still doesn't resolve the issue that I did not make any transaction against the user agreement. Every transaction was with family members. It is unfortunate that if someone had transactions that caused their account to be frozen, there is a preconceived prejudice that I have anything to do with it.
  Think about other scenarios, if someone else does something wrong, and at one point in my life I met that person, does that make me liable for what they did? No.
  I should. It be discriminated against due to someone else's actions.
  
  
  Business Response /* (4000, 14, 2022/11/30) */
  Dear *************,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a first time customer of Venmo. They accepted 2 deposits from my bank, totalling hundreds of dollars. This money was important to be sent to someone. Now, I am receiving emails that my account is frozen because I went against their practices. I have no idea how that is even possible. They are holding MY money in the account and not allowing me access. I consider this to be fraudulent on their part!
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 8, 2022/11/10) */
  Dear *************,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  
  Consumer Response /* (2000, 10, 2022/11/16) */
  (The consumer indicated he/she ACCEPTED the response from the business.)