Reviews

This profile includes reviews for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

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  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

Review Details

• Review fromAnissa H

  Date: 07/27/2025

  1 star
  Venmo is horrible at protecting customers from scams. My account is locked and I was told theyve done all they can do to help, and its up to me to contact the sender (aka the scammer) to reach an amicable solution. Unfortunately, my teen is the one who got scammed. A person he games with on Xbox requested my son to help him with a couple of transfers. He sent my son two separate payments asking my son to send them back, minus $53 bucks he told my son to keep for helping him out (first pymt was $100, followed by a second pymt of $353). My son is naive ******* learned) but nevertheless he trusted the scammer because theyve gamed together just over a year. So, my son sent back the $100 and a second pymt back to the scammer of $300, keeping the $53 per the scammers instructions. The scammer then disputed that he never authorized the original transactions he sent to my son. Venmo was able to resolve the $100 transaction and it was removed from my account, however Im locked for the full $353 until I pay that total in full back to Venmo. After numerous calls and emails, Venmo only tells me that the scammers card company found in his favor for the full amount of the transaction so there is nothing they can do. These transactions are clearly date and time stamped, but thats not enough I guess. Horrible customer service, every time I call I get the same useless runaround or conveniently disconnected with no solution. Venmo has a responsibility to protect its customers, it seriously cannot be that easy to scam Venmo. Thats pretty embarrassing as a company if so. The incompetence and lack of customer service is truly scary. I will never use Venmo or PayPal or any other associated company again. And I will ensure to tell everyone I know to avoid using as well. Do better Venmo, tighten up your fight in the game for your customers.

• Review fromLawrence K

  Date: 07/26/2025

  1 star
  **********. Had to open account to receive money from a friend with Venmo. Without notice the account was placed on freeze. Money was never received, but sender has receipt of transaction. Venmo refused to help me or the sender so the transaction is in limbo though Venmo says it was verified. Terrible, and no help from Venmo.

• Review fromRichard G

  Date: 07/25/2025

  1 star
  Useless, ach didn't transferred then asked to put debit which transfer didn't work neither. Then when I tried to remove, couldn't remove, then I tried to close account couldn't close, then it was suspended, couldn't log in, then support was like, oh we need your ID to access your account, I am not giving you my ID to close an account when transfer wasn't working. they said they couldn't help me, then I called my bank to blocked venmo, reported it to social security and here. Idiots, hope every bank blocks them.

• Review fromCasilee H

  Date: 07/18/2025

  1 star
  My experience with Venmo has been absolutely disgraceful. My account is still locked even though Ive submitted all the necessary evidenceincluding confirmation that the person who fraudulently disputed the payment has cancelled the dispute. Venmo has everything it needs to release my account, yet nothing is being done.Every time I call or chat in, I get the same useless runaround. Im told its being escalated to the team that can help, but no one ever follows up. Its a dead-end loop designed to pacify, not resolve. Its become clear this isnt just incompetenceit feels ************* extremely concerned that Venmo is intentionally holding onto the money instead of doing whats right. Instead of holding the person who lied accountable, youve chosen to penalize ***** victim.I will never recommend Venmo to anyone. In fact, Ill go out of my way to ensure others know just how broken, negligent, and potentially unethical this system really is.

• Review fromStephanie A

  Date: 07/16/2025

  1 star
  If i could give no stars i would. I received an email stating my minimum payment due on my Venmo credit card was $102.00. i go on the app to see minimum payment due is $2! I immediately called and closed my account. I paid the balance due of $189.40 and they reported to the credit bureau my balance is $189.40. i just logged into Venmo because i got an email saying i owe $3.51. how can i owe any money on an account that i paid off and closed? Trailing interest is what i was told. This is just not acceptable by any means. If you don't pay, then charges will continue to accrue and all on a closed account. My first call to them about the $3.51 the agent disconnected the call in the middle of me asking questions. I call back and was told they can't waive the $3.51, the charge is valid. Nothing like kicking a person when they are down.... Not a great job Venmo. Trailing interest....wow

• Review fromPaige C

  Date: 07/16/2025

  1 star
  Contacted the customer support explaining to them that i needed a charge back on two charges from a clothing company. I waited the 90 days to put a claim through an they are refusing to help me. They stated in the original chat that they would expedite the process, after waiting several weeks i came in contact with Venmo. They stated i needed to wait another 50 days for my claims to be processed. I explained that i have gone through the company multiple times for a refund an they refused to give me one including a new shipment. Venmo stated that even though I waited 90 i have to wait another 50. I feel as though they are allowing this company to take my money from me an scam me. I believe venmo allows companies to scam people out of money.

• Review fromKatherine D

  Date: 07/14/2025

  1 star
  Shady crypto practices. This has happened to me on more than one occasion with VENMO. You buy crypto with your own cash balance within venmo so essentially CASH payment and then they hold your crypto for 2 days or more saying "they are trying to keep you safe". They have some system generated flag that essentially holds your crypto. Its bull. I bought $800 in crypto and they charged me $24 and then i tried to send it to my ******** wallet and they hold it for two days. Sometimes they let you send it, sometimes they don't. I consistenly use the same ******** wallet. Yet these fools flag me. I am tired of it, now i have to either wait 2 days til its clear OR sell it back to my account and pay ANOTHER $23 to sell it. Now I am out $47 and no crypto. Who can wait TWO days for their crypto when they paid cash essentially for it. This is fraud and its being done on purpose and I want a refund for my trouble. No one can wait 2 days for their crypto to clear.

• Review fromDenise R

  Date: 07/10/2025

  1 star
  I have had very good experiences with this app for about a year until 2 days ago. When I logged in, Plaid, a financial middleman between apps and banks came up and it "seemed" the only way to continue was to log in first with them. I assumed this was new change, and gave them information to be able to use the app. I have had one account tied to **********************, and after logging in with Plaid, Plaid pulled in my two other accounts at my bank. Oddly enough, Venmo did not show this on their main site that these 2 accounts were added on, which really seemed like Plaid was a scam. Through much upset, contact both sites by email, no live person to talk with!!!, and having to contact my bank to check what best way to protect the accounts Plaid accessed, I did get an email back from Plaid saying they did delete all my information. I do take responsibility for entering information about my bank account, however, Plaid never stated in the entry that they would be pulling two other accounts into the site. Be very careful! After doing a lot of research in Venmo, it does state they will never request any more information, however, Plaid did pop up on their site. I will be copying and pasting this information onto the Plaid site as a complaint also. I also will be cancelling my Venmo account and no longer using any of these electronic payment apps.

• Review fromMatthew A

  Date: 07/10/2025

  1 star
  Venmo claims to have live phone and chat support, but they do not: the phone support is just a series of recordings that read you the same FAQ that is posted online, the chat support is a bot that does the same thing. Venmo deducted money from my bank account and has not made it available for me to spend through my Venmo account. I am unable to reach anyone at Venmo to explain or help. This company should be shutdown for fraud.

• Review fromJaime M

  Date: 07/07/2025

  1 star
  **************** is to be desired. It is a money transaction thing. There are situations where an available customer service live person could resolve it all. But they are placing all the blame on the **** and the publics bank system, forcing the clients to close accounts and get new account numbers and or bank cards. All while never speaking to a real human!