Reviews

This profile includes reviews for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

Review Details

• Review fromStephanie M

  Date: 06/06/2025

  1 star
  Within a few brief minutes they were unable to refund a transaction that was sent to an incorrect user so its basically just money lost. The customer service was AWFUL. No help.

• Review fromCharles J

  Date: 06/06/2025

  1 star
  Someone hacked my venmo and STOLE MY MONEY and Venmo is doing NOTHING ABOUT IT!!!! How did they even ALLOW this to happen????? I will never use Venmo again.

• Review fromMichael G

  Date: 06/01/2025

  1 star
  ***** id give 0 stars if i could. Honestly, thisnis just an overall complaint about the horrendous operation venmo runs overall. The support is difficult to contact and work with, their automated trasaction security system will decline trasactions without any information as to why and support has no way to find out why they just guess untill it works or you get told to wait and the issue occurs again 24 hours later and have to stsrt support all over. The support does not ****** to what your saying. They will freeze your account if you sibmit multiple trasactions that fail in a short period but do not provide any warning that these could occur WHILE your submitting multiple trasactions. Navigating the phone system is like sitting through a college course on everything that Could be your problem and its almost impossible to actually get to a place or person where you solve your problem. You can close a frozen account. You HAVE to verify your identity and submit photogrpahic evidence of your ID before you can close a frozen account so mines just going to stay frozen. I have no faith in this business to either provide good service or support nor keep my banking data and pii safe. They have attempted to use over automation to save money and it shows. They dont even know how their own system works when you ask for help. AVOID THIS BUSINESS. There are far better competitors that provide much better service and support.

• Review fromRebecca C

  Date: 05/29/2025

  1 star
  The worst customer service experience ever. This customer service representative refused to submit documentation to unfreeze or unsuspend my account that happens very often and resulting in not being able to buy my sick child's medication. This affected my child and myself quality of life because the customer service representative wanted to be a brat because she felt some kind of way about how assertive I was about the urgency of me needing to be able to access the money on my account. Then I called again and they left me on hold for over an hour until the customer service hours were closed and I called back it was not able to get through. I then proceeded to message the chat customer service that left me on red after I expressed the urgency of the situation I still have yet to access the money and get my daughters medication. Put yourself in a mother's situation where their daughter is crying and they cannot help them because someone that has access to help a situation just decided that they were going to make it worse

• Review fromTony D

  Date: 05/28/2025

  1 star
  Someone hacked into my account and sent $500 to a person I don't know. I reported the unauthorized transaction the same day and then changed my password and added additional security features I didn't have on my account before. Initially Venmo said they found no sign of unauthorized activity when I was the one who reported the unauthorized activity. I responded by telling them to do better and reminding them I reported it. The later responded and said they decided in my favor and I should receive a refund in the next five days. That was nearly two weeks ago. I've since called where they escalated the issue to an Account Specialist who emailed me a few days later saying my account was no longer frozen which had nothing to do with my problem and showed they either didn't care or didn't know what happened on my account. I replied and explained things with a couple of screenshots showing I didn't receive the refund and a week later never got a response. I called again today and was told to send screenshots of my bank account and it would get escalated again to someone who hopefully knows what the heck they are doing. This has been a complete mess dealing with them. 22 days later from when I first reported the transaction and still waiting.

• Review fromAnya R

  Date: 05/27/2025

  1 star
  Terrible credit card. Lowered my limit after I had paid off over 30%. $15 charges everytime you call to change address or phone number. 35% interest. Then they charged me over $92 in interest AFTER I paid the card off and canceled my card. Absolutely a terrible card that is not to help us but only hurt us. I have many other great cards that actually help. This one is TRASH!!!

• Review fromKristy M

  Date: 05/23/2025

  1 star
  A transaction was initiated by mistake on my account and was canceled literally 3 minutes after it was done. Venmo held my money for 7 days. I could not make any purchases for 7 days!!! Over Memorial Day weekend!! Supervisor never contacted me back and **** hung up on me. Just avoid Venmo.

• Review fromDaniel L

  Date: 05/23/2025

  1 star
  F****** WORTHLESS!!!Piece of s*** foreigners will not listen to you and steal all of your money.

• Review fromDante L

  Date: 05/22/2025

  1 star
  I do not recommend Venmo to be used for anything. They have a tendency of false advertising with saying you may receive your paycheck early. It is false they have all types of extra they have to do on their side that they are not committed to anymore. Your direct deposit times can range from 1-4 hrs in difference. So if you are use to be on a timely manner. Venmo is not for you. Their service in their eyes is only how they want it to work when they want to. They do not get back to you about complaints or follow up. Also libe agents **** do not read anything you are expressing. They like to skim the chat n pick the information they think you want to hear. Very disgusting company. Will not be using Venmo or recommend to anyone.

• Review fromshiela O.

  Date: 05/21/2025

  1 star
  I was thinking about relocation to **********. So, I ended up contacting what I thought was associated with the *********************. This company was Costa Rica Immigration Experts. ******* was my contact person. I explained to her my situation and my concern. And that her website alone with information on their relocation assistance. She informed me that this was something that she could assist me with. We planned my trip to her office in March, and my plane was set for April 20th, 2025.I made the trip on that day but didn't get to meet with her until the following day, which was April 21, 2021. This was the date my issues started. First, I explained to her what I'd already advised her of, and she assured me that my income would be verified by one of her agents out of ******* in the **. He handled my income verification of my income. I asked her if my income was from self-employment and not any type of pension, how would I qualify under this premise? Because I would have to be a citizen already to work in her country. She stated that it wasn't a problem. So, I asked for a copy of the document and was told that after I signed it. When I completed her paperwork and asked for a copy, I was told no by her assistant. At this point, I didn't know how the rules were and didn't get upset, not knowing what they would do. When I got back to the state, I contacted Venmo, my credit card company, to file a dispute. Then I was told to open two bank accounts that I can't get into in the ******. I hope this letter is understandable, because I suffer from a few ADHD issues. I sent in proof, yet they had their mind made up in three days with little to no regard for my proof. How can I ask a company to take money when no services were rendered, and they failed to reply to my concerns about $2600? And my money was kept by ****************** Services of **********. As with Zille, they need to be shut down. Both agencies banking services and the fraudulent service in **********