Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24th, 2025, I attempted to transfer $535 from my verified Venmo account to my bank account. I was denied both instant and standard transfer. The app told me I needed to verify my identity. However, when I attempted to do so, it only said Verification Complete I was never asked to submit ** or documents.This is a system glitch. I contacted Venmo support (Ticket #********) and a live chat agent confirmed the issue is due to their automated security system, but said there is no manual fix or override I just have to wait.I cannot send money, cannot transfer to a bank, and cannot pay others. Even trying to send $1 to my business Venmo account is blocked. My funds are completely frozen due to a false verification status caused by a Venmo system error.I am requesting immediate escalation to a team that can either reset the ** verification process or unlock my account manually. This is not a user error this is a system-level issue acknowledged by Venmo support.I would like my account unlocked or the identity verification process reset so I can access and transfer my $535 balance. If that is not possible, I am requesting a full refund to my linked bank account.

  Business Response

  Date: 07/16/2025

  Dear ***** ******** ******* Persia, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  
  

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******** ******* Persia

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo foreign agents have suspended my Venmo account and have been selling my personal information. Just because I asked for a US representative. Then when I call I cant understand them. So I just yell and cuss because you dont have any support and my information is being stolen.

  Business Response

  Date: 07/07/2025

  Dear ******* *****,   

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I had purchased something from someone and the only way I could send him money was via Venmo so I made the purchase and months go by he never sent me the stuff I purchased I went ahead and disputed it with Venmo and they approved my dispute and refunded me in my favor they havent approved the remaining items that were the same merchant but I had to pay him in different days to satisfied the balance I owed him Ive been calling Venmo to see updates and why wasnt the others werent approved if it was the same person they said they have to leave notes and wait for the dispute team to approve it also my account got suspended and I sent my drivers license and they havent responded back

  Business Response

  Date: 07/08/2025

  Dear ****** *****-******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23471340
  
  I am rejecting this response because:
  My other two Venmos were not refunded. ******* said its a civil matter therefore, theyre not allowed to refund me. They said that Venmo has to go ahead and refund me those two other amounts.
  Sincerely,
  
  ****** *****-******

  Business Response

  Date: 07/11/2025

  Dear ****** *****-******, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchashed a pre paid card for the amount of $300. Was told I would have to call in the card to activate and all was good. Until I was trying to purchase items. Called the suppoort center ********** and was told a new was going to be sent to me As of today no card has been received.

  Business Response

  Date: 06/25/2025

  Dear Jacquelyn Acurio,
  
  My name is Daniel, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I understand your complaint is regarding the PayPal Prepaid MasterCard, which is offered by Netspend. Netspend is a registered Independent Sales Organization, acting pursuant to an agreement with the Issuer, Bancorp. In order to offer the PayPal Prepaid MasterCard, PayPal has contracted with Netspend and Bancorp, which are the appropriate entities to address your complaint. 
   
  Netspend customer service can be contacted by phone at 866-753-6440 or by mail at the following address:
   
  PayPal Prepaid Card
  PO Box 2136
  Austin, TX 78768-2136
  Fax: (512) 857-0263
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at [email protected] if you have any questions or concerns or if we can be of further assistance regarding your PayPal account.
  
  Very sincerely yours,
   
  Daniel
  Global Customer Complaints & Advocacy
  PayPal
  
   

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am over a refund from Venmo since the5th. My bills are late and I am incurring fees. It is $1700, which is not insubstantial.

  Business Response

  Date: 06/18/2025

  Dear Lori Geiger, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a business profile linked to my personal account on **********************. After completing the verification process, I received confirmation that my account was successfully verified & that I had access to full features, along with an email notification. However, I was informed that customers were unable to make payments. They received this message: "Payment eined. This person can't receive payments right now. Contact them for an alternative payment method." Despite multiple attempts-6 phone calls & 7 live chatsall ending with the same outcome, representatives assured me that everything appeared my account was good and that I should be able to accept payments. They submitted tickets to the engineers, but 1 representative informed me that these tickets had been canceled by the engineers. The representatives advised that customers should contact ********************** support directly to verify their accounts. One customer did so &attempted to prove their account had money by testing a small payment of $5. The representative confirmed that her account was in good standing & suggested trying again in 24 hours. She received the same payment decline message. I'm able to send payments using my business profile and transfer funds from my personal account to the business account, then deposit the funds into my business account. All functionalities except accepting payments are operational. I inquired whether I could delete the existing business profile and create a new one to resolve a potential glitch, but was informed that this is not possible, as deleting a business profile from a personal account is a one-time action with no option to recreate it afterward.I have requested to speak with a supervisor; however, I was told that they can only escalate my case for a supervisor review and that I would receive an email response. Out of numerous requests, I have received only one email, which stated that everything appears to be fine with my account and that this issue should not be occurring.

  Business Response

  Date: 06/04/2025

  Dear ***** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2025, I mistakenly sent ****** Litecoin (LTC) (worth approximately $10,000) to my Venmo wallet address, unaware that Venmo does not support LTC. The transaction was successfully confirmed on the blockchain and delivered to the address I copied directly from my Venmo account.Transaction ID: 58ae446a9c3280a65a09da974d76fbefe346f6d06c0b028cc5386cbcc43d0aaf Receiving Address: ltc1qgnnwa9z2savpafhl2x0y8vlfdjmt6f460a5lsc Date of Transaction: April 25, 2025 Amount: ****** LTC The problem is that Venmo never displayed a warning that only specific cryptocurrencies are supported, and like many users, I assumed the crypto wallet feature would function like other platforms. Unfortunately, because *** is unsupported, I have no access to the funds despite them being confirmed and delivered to an address controlled by Venmo (or their third-party custodian).This was not a hack, scam, or dispute it was a mistake based on a misunderstanding of supported assets. I am the rightful sender and recipient.I have reached out to Venmo through normal support channels with no clear path forward. I am now requesting assistance in recovering these funds, or at minimum, a clear explanation and escalation path.This situation has caused me severe financial and emotional distress. I'm asking Venmo to do the right thing and work with me to resolve it. If their custodian holds the private keys to the receiving wallet, there is still a possibility to return the funds.---Requested Resolution:Recovery of the ****** LTC, or Clear confirmation of whether the receiving wallet is recoverable by Venmo or their ************** recovering the funds and allowing me to receive rightfully to my account.

  Business Response

  Date: 05/21/2025

  Dear **** ********, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You are the most useless customer service. You say Ill get my money in 2 minutes and I spent an hour and a half on customer service. They has me verify with text to a friend but as I explained they are a nurse and cant respond. They lacked all understanding which was ridiculous. Shes working on patients so what can I do? After numerous failed refund promises I did raise my voice.they kept saying theyd do it then manipulates me trying to search my call log like a creep. Upon further review it seems Ive been scammed as well. 1800. Had me upload my debit to Venmo and show my cards for verificstionI would really like that back.

  Customer Answer

  Date: 04/28/2025

  Last name *****. Total amount *****

  Business Response

  Date: 05/22/2025

  Dear ****** *****,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to VENMO customer support to voice my concerns on these charges that keep appearing on my account. They simply denied my dispute and said they was authorized with no proof.These are the charges:authorization - ZIP* APP PAY LATER for $61.86 on 4/19/25 authorization - ZIP* APP PAY LATER for $61.86 on 4/19/25 authorization - ZIP* APP PAY LATER for $61.86 on 4/16/25 authorization - ZIP* APP PAY LATER for $61.86 on 3/08/25 authorization - ZIP* APP PAY LATER for $61.86 on 2/24/25 authorization - ZIP* APP PAY LATER for $54.85 on 12/09/24 authorization - ZIP* APP PAY LATER for $54.85 on 11/24/24 authorization - ZIP* APP PAY LATER for $12.94 on 11/20/24 authorization - ZIP* APP PAY LATER for $12.93 on 11/04/24

  Business Response

  Date: 05/23/2025

  Dear ******* *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Venmo solely for my gym membership. Got email saying account is frozen due to suspicious activity and I needed to provide photo of id to verify. Sent in copy of ID and then told its permanently disabled due to violation of agreement. Wont tell what transactions are in violation since I only use it for gym membership. Said they will not respond back and the email they sent is considered closed matter. Highly annoying no explanation at all and just told find another source. Total lack of clarity of the issue. Then making go extra step just to tell me Im permanently disabled. Worst customer experience I have ever had.

  Business Response

  Date: 05/21/2025

  Dear ***** ******,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo