Complaints

This profile includes complaints for Venmo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venmo

  2211 N 1st St San Jose, CA 95131-2021

• 

  Venmo Inc.

  117 Barrow St New York, NY 10014-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2025, I mistakenly sent ****** Litecoin (LTC) (worth approximately $10,000) to my Venmo wallet address, unaware that Venmo does not support LTC. The transaction was successfully confirmed on the blockchain and delivered to the address I copied directly from my Venmo account.Transaction ID: 58ae446a9c3280a65a09da974d76fbefe346f6d06c0b028cc5386cbcc43d0aaf Receiving Address: ltc1qgnnwa9z2savpafhl2x0y8vlfdjmt6f460a5lsc Date of Transaction: April 25, 2025 Amount: ****** LTC The problem is that Venmo never displayed a warning that only specific cryptocurrencies are supported, and like many users, I assumed the crypto wallet feature would function like other platforms. Unfortunately, because *** is unsupported, I have no access to the funds despite them being confirmed and delivered to an address controlled by Venmo (or their third-party custodian).This was not a hack, scam, or dispute it was a mistake based on a misunderstanding of supported assets. I am the rightful sender and recipient.I have reached out to Venmo through normal support channels with no clear path forward. I am now requesting assistance in recovering these funds, or at minimum, a clear explanation and escalation path.This situation has caused me severe financial and emotional distress. I'm asking Venmo to do the right thing and work with me to resolve it. If their custodian holds the private keys to the receiving wallet, there is still a possibility to return the funds.---Requested Resolution:Recovery of the ****** LTC, or Clear confirmation of whether the receiving wallet is recoverable by Venmo or their ************** recovering the funds and allowing me to receive rightfully to my account.

  Business Response

  Date: 05/21/2025

  Dear **** ********, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You are the most useless customer service. You say Ill get my money in 2 minutes and I spent an hour and a half on customer service. They has me verify with text to a friend but as I explained they are a nurse and cant respond. They lacked all understanding which was ridiculous. Shes working on patients so what can I do? After numerous failed refund promises I did raise my voice.they kept saying theyd do it then manipulates me trying to search my call log like a creep. Upon further review it seems Ive been scammed as well. 1800. Had me upload my debit to Venmo and show my cards for verificstionI would really like that back.

  Customer Answer

  Date: 04/28/2025

  Last name *****. Total amount *****

  Business Response

  Date: 05/22/2025

  Dear ****** *****,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to VENMO customer support to voice my concerns on these charges that keep appearing on my account. They simply denied my dispute and said they was authorized with no proof.These are the charges:authorization - ZIP* APP PAY LATER for $61.86 on 4/19/25 authorization - ZIP* APP PAY LATER for $61.86 on 4/19/25 authorization - ZIP* APP PAY LATER for $61.86 on 4/16/25 authorization - ZIP* APP PAY LATER for $61.86 on 3/08/25 authorization - ZIP* APP PAY LATER for $61.86 on 2/24/25 authorization - ZIP* APP PAY LATER for $54.85 on 12/09/24 authorization - ZIP* APP PAY LATER for $54.85 on 11/24/24 authorization - ZIP* APP PAY LATER for $12.94 on 11/20/24 authorization - ZIP* APP PAY LATER for $12.93 on 11/04/24

  Business Response

  Date: 05/23/2025

  Dear ******* *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Venmo solely for my gym membership. Got email saying account is frozen due to suspicious activity and I needed to provide photo of id to verify. Sent in copy of ID and then told its permanently disabled due to violation of agreement. Wont tell what transactions are in violation since I only use it for gym membership. Said they will not respond back and the email they sent is considered closed matter. Highly annoying no explanation at all and just told find another source. Total lack of clarity of the issue. Then making go extra step just to tell me Im permanently disabled. Worst customer experience I have ever had.

  Business Response

  Date: 05/21/2025

  Dear ***** ******,  

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 6 2025 Venmo is attempting to defraud me of ******* dollars. They claim I owe them this $ when it was a scam to begin with. I caught on to them, when they were asking me to send money fraudulently. now they claim I owe them this $, they got into my account but did not take $ from me but had me pretend to transfer this $ which I did not. I know this sounds ridiculous, and I agree. I do not wish a judgement to be placed against me. They suspended my account. But kept $60 that was paid to me by a friend who didn't know my situation. All I wish for is to clear my name, get my $60 back and never do business with Venmo again When this happened. I informed them, and they did nothing I contacted them by phone, several times, but they would not look into this. You may call me so that I can explain this more fully. Thank you in advance ***** Love ****** **********

  Business Response

  Date: 05/12/2025

  Dear ***** Love-******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

  Business Response

  Date: 05/12/2025

  Dear ***** Love-******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/10/2025 I tried to log into my Venmo account and received the message to reset my password. I attempted to change my password multiple times and Venmo would not set my new password. An individual (***** ******) deposited money to/for me using Venmo and I cannot access it on my end. I need to transfer that amount to my Prime South checking account. I called a phone number I got off of the Venmo website for customer service, to speak with a real live person about help in resetting the password and get into my Venmo account. Online the customer service number provided is *************. However, when I phoned that number it did not have a real person answering the phone call. Instead, there was "Congratulations! You have won a prize!" *********** has provided a false phone number for customer service. I did utilize the virtual assistant online but that led to no where, except how can they improve their service? My answer is to both provide and answer a customer service questions. To summarize, I am locked out of my Venmo account and cannot receive the monies I'm owed. My Venmo Account is listed as: *******@*******-****-13. Thank you.

  Business Response

  Date: 05/01/2025

  Dear ******* ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo has wrongly frozen my account under the guise of breaking the "User Agreement". When I asked for clarification on what part of the User Agreement that I have broken, I do not get a clear transparent message on what part of the Agreement that I have broken and frozen the account. They agreed to allow the remaining funds on my account to be brought back but due to a software error on their end, I cannot bring my 724 dollars back into my account. I have sent them numerous emails about the situation and I have begged them to be transparent and to hash things out with them but they legitimately refuse to communicate to work it out and say that I am considered unsafe and they are working to "protect Venmo and other users" but they refuse to hear my side of the story... I am also a user in the platform and I do not get to voice my side to clear any misunderstandings. I lose access to a platform that I had no issues with since 2017 to transfer money to friends and family easily. I lose out on the 724 dollars on my account and access to people in my social network that uses Venmo over a first time violation that I do not even have the answers for. I don't even know what I got banned for and it's a first time offense. I know I haven't done anything wrong and I can clear up the air about it but I don't understand why Venmo refuses to hear my calling. My Venmo account is @kennizer and my email is ******************* I really want some clarification on the situation and Venmo isn't giving any leeway to bring light to this situation so I am contacting the BBB and the *** to at least clear it up.

  Business Response

  Date: 04/29/2025

  Dear ***** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone number (not my phone, just the number stolen) and email were stolen (allowing them access to 2FA) and used fraudulently to access both mine and my husbands Venmo and PayPal accounts. Fraudulent transactions were made out of both accounts. Additionally, numerous debit and credit cards were opened in our names. We both have called both Venmo and PayPal over 15 times between the 2 of us and yet neither one of these incompetent companies can manage to successfully stop and shutdown fraudulent activity. I am astounded that in todays day of hacking that companies of this magnitude and who are at the center of many of these attacks, dont have a streamlined system in place to shutdown an account when a customer reports fraud! Instead you reach someone internationally who barely speaks your language, hope they are a real Venmo or paypal employee and not just another hacker and instead treat you like your the problem and in the end nothing happens cause you find out transactions are still unfolding. These entities are the biggest jokes I have ever dealt with! Police request documentation, nothing happens. If they cannot do business appropriately, they should not be allowed to exist. Another example of big corporate gone bad. Furthermore, as attached in photos, they are so incompetent, they sent me an email advising me my account was unfrozen, apologized for any inconvenience and indicated that had transactions made in error, provided instructions on how to handle.are you for real!!! Clearly, MULTIPLE CALLS REPORTING FRAUD WERE OVERLOOKED, MISSED OR JUST FLAT IGNORED, which just proved my point of how incompetent and worthless these companies truly are! If anyone has any insight, suggestions or recommendations on how to possibly reach a human that speaks my language, competent and has some knowledge on how to truly handle fraud and security breeches! I would be grateful and astonished if this actually happened because I have NO faith in either of these companies.

  Business Response

  Date: 04/29/2025

  Dear ***** ***, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend sent me $75 yesterday at 5pm I still haven't received it I just want my money today, cornedra ******* been sending me money it's been a problem so why red flag it t.hey got her information call her i need that money within a hour or my bill will double $150 abnd I expect yall to pay it because I can't.

  Business Response

  Date: 04/30/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased various product from a company called In God I Flex (********************) using my Venmo debit card on January 27, 2025 for $110.24. I tried to reach In God I Flex on Instagram to find out why they never shipped my product. They gave me a fake tracking number and I never received anything so I filed a dispute for fraud against them with Venmo. I contact Venmo **** NUMEROUS times (at least ***** times) and I was told I would have to wait 50 days to the merchant to respond to my claim before I would receive my funds back. I was promised my funds would be provided back to me on March 28th. I called Venmo on March 28th and was promised it would be in my account the morning on March 29th. I still haven't received my funds and now Venmo is telling me a new story that I have to wait an additional 50 days for pre-arbitration with the merchant but that still doesn't guarantee that I will get my funds back because it's up to Venmo's dispute resolution team to make a final decision. When I contacted Venmo to ask to speak to higher authorities, they told me that I can speak to a Supervisor but that person is not responsible for the team that handles the account disputes so there's nothing anyone can do about it. At this point I'm filing a dispute with Venmo for horrible customer service. Don't make promises to customers that you know aren't factual. I'm also filing this complaint again In God I Flex because they're a fraudulent company that never shipped my product and never provided a refunded and refuses to respond to me or Venmo regarding the charge. All I want is my money refunded so I can not have to deal with either one of those companies.

  Business Response

  Date: 04/24/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo