Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Venmos handling of a Buyer Protection dispute for a REMOVEDMarketplace purchase.On June 5, 2026, I purchased a refrigerator through REMOVEDMarketplace for $830 and paid through Venmo using Buyer Protection. After receiving the refrigerator, I plugged it into my wall outlet and discovered that it was defective. It repeatedly tripped the circuit breaker and could not be safely used. I also discovered that the seller had misrepresented its age, advertising it as a 2016 refrigerator when it was significantly older.I contacted the seller and requested a return. The seller picked up the refrigerator from my residence the following day, June 6, 2026. The refrigerator has therefore been returned to the seller and is no longer in my possession.I filed a Buyer Protection dispute with Venmo requesting a refund of my $830. Venmo has repeatedly denied my claim, stating that I have not provided evidence of the return. I have submitted photographs showing the seller physically removing and hauling the refrigerator from my home. However, Venmo continues to request a shipping label.A shipping label is not applicable because this was a large appliance that the seller personally picked up from my residence. There was no shipment or carrier involved, so no shipping label or tracking number exists. I have explained this to Venmo and provided photographic evidence of the seller taking possession of the refrigerator, but my evidence continues to be rejected.Venmo could also verify the return directly with the seller, since the seller is no longer responding to my messages.I am requesting that Venmo properly review my evidence and refund the full $830. I should not be left without the refrigerator and without my money when the defective item was returned directly to the seller. I am seeking BBB assistance because Venmo has repeatedly rejected my claim despite the evidence I have provided.

  Business Response

  Date: 10/27/2026

  Dear Favour Eubany,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
   
  The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case ID: REMOVED
  
  A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  
   
  As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
   
  Sincerely,  
  Venmo

  Customer Answer

  Date: 10/27/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I am hoping to be contacted by Venmo's specialists soon to see a resolution to my problem.
  
  Sincerely,
  
  Favour Eubany

• Initial Complaint

  Date:09/18/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo denied my business profile application, but provided no explanation or mechanism for appeal. I have been unable to reach a human representative through Venmo's phone or chat support. I have tried multiple times over multiple months to resolve this, and because my business profile appIication was not approved, I cannot re-apply. I operate a legitimate photography business and need a business profile separate from my personal Venmo activity. I am kindly requesting that Venmo explain why my business profile was denied and provide a method to have the application reviewed or corrected.

  Business Response

  Date: 10/23/2026

  Dear REMOVED,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
   
  The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case ID: REMOVED
  
  A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  
   
  As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
   
  Sincerely,  
  Venmo

  Customer Answer

  Date: 10/26/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/15/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have transferred money from my Chime Account to my REMOVEDaccount in the amount of $650 on 9/5/26. REMOVEDreleased the money to Venmo on 9/8/26. Venmo claimed the money will be available on 9/11. Today is 9/12 and the money is not available. I called Chime and they said the money has been released on 9/8/26 So i called venmo on 9/11/26 and this rude REMOVEDtold me i have to wait end of business day 9/11 before the money will be posted which did not make sense at all but I waited. Its now 9/12 and money is still nowhere near posted. I called Venmo again, now they are telling me the money will not be ready until 9/15/26. This has been very frustrating dealing with Venmo, not to mention these REMOVEDs are rude and I just lost my temper because i know Venmo is using my money and they keep giving me these nonsense excuses and I am not getting anywhere with them!

  Business Response

  Date: 10/08/2026

  Dear REMOVEDLearn,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:09/10/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to close my account. Over the past several months, I have received emails about sign-in attempts that I am confident were not from me. My account was frozen to prevent any further activity, but with emails on sign-in attempts continuing to come in, I only want to close my account. Despite months of trying, I cannot get ahold of a single employee who is able to assist. I was sent to a chat bot that gave me the phone number to call, went through the phone prompts, and was directed right back to the chat bot. There is no resolution, and I am concerned that I will not be able to get any sort of resolution here. I would like an actual email or phone number to a live employee that would be able to assist in closing the account.

  Business Response

  Date: 10/19/2026

  Dear REMOVED, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

  Customer Answer

  Date: 10/22/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/09/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am absolutely livid. I don't understand why I can't send a REALLY important payment to a company via Venmo from my literal Venmo balance. I receive the error "Something went wrong and we couldnt complete this payment. Try again another time." I am just trying to pay a company via my Venmo balance. This is too important to have to wait. Either fix it or give me back my money that I added to my Venmo balance.

  Business Response

  Date: 10/18/2026

  Dear REMOVED, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  

  Customer Answer

  Date: 10/25/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/08/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to create Venmo account for my teen, and I got an email that my account was suspended. I am not able to talk to anyone to see how to un suspend my account.

  Business Response

  Date: 10/16/2026

  Dear REMOVED, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo
  
  

• Initial Complaint

  Date:09/08/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Venmo for years never had an issue since the day I opened the account I verified my identity, my childrens social security checks deposit into this account, a few weeks ago I wake up to my account temporarily frozen saying they need to verify my identity so I respond immediately as a single mother who has bills I cant have my funds frozen therefore I submit my license I even went the extra mile and submitted my bills with my name and address on them so they cant say they dont have enough to verify me and then I wait. Days go by I call because bills are due and my account still says temp frozen I get told it will be lifted in 24 hours I did what I needed be patient I wait 48 hours a whole EXTRA day and still FROZE I call again this time Im told we are escalating this you will hear from a specialist this evening to get this matter fixed, evening rolls around I hear NOTHING so I email them surprise no response! They freeze my account and dont respond should I be shocked! So I call again Im told the same thing at this point Im livid they have lied to me given me the go around and Im told you will hear from someone within the week!? Excuse me the first ever email I received where they needed to verify Im me stated they had 7 days to fix it and it would be fixed by the 7th day its been way past that legally they cannot hold government benefits and Ive told them this everytime Im done being patient at this point Im looking into what legally can be done! Their own customer service REMOVEDtell lie after lie nobody seems to be doing their job or knowing what is going on and I have all my emails all the calls everything is recorded also I reached out today way past frustrated and explain the situation again and they proceeded to hang up on me! Some company right! Everyone beware I will make sure to let my 1.3 million followers to also be weary of companies like this! They are rude, unprofessional and full of lies while doing illegal shit!

  Business Response

  Date: 10/16/2026

  Dear REMOVED, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.
  
  Sincerely,
  
  Venmo

• Initial Complaint

  Date:09/08/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: Venmo Date of Incident: August 19, 2026 (4:41 PM)Transaction ID: REMOVEDComplaint:On August 19, 2026, at approximately 4:41 PM, I received a payment through my Venmo balance from REMOVEDRoof for a Rental payment. Approximately REMOVEDhours after the payment was received, Venmo requested that I verify my identity. (Not upon receiving the funds, which would be appropriate if my identity documents were not valid.) I promptly complied by submitting valid government-issued identification and all requested information.Despite successfully providing the requested documentation, Venmo closed my account and froze the remaining balance of $1,554.00 without providing a clear, specific, or legitimate explanation. The only reason I received was a vague statement that did not identify any specific violation of the User Agreement or Terms of Service.I have been a Venmo account holder for over a year, have maintained my account in good standing, and have not knowingly violated any of Venmo's policies. Initially, I was informed that the hold on my funds would last only a few business days. That timeframe later changed to REMOVEDsupporting evidence.Throughout this process, Venmo's customer support has been unhelpful and has failed to provide meaningful information regarding why my account was closed or why my funds continue to be withheld.I respectfully request that Venmo:- Provide a specific explanation, supported by the applicable section of its User Agreement, for the account closure and fund hold.- Immediately release my remaining balance of $1,554.00, unless Venmo can demonstrate a lawful basis for continuing to withhold my funds.- Review my case fairly and in good faith, rather than relying on generic or automated responses.I am seeking a prompt resolution and the return of my funds.

  Business Response

  Date: 10/20/2026

  Dear REMOVED,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
   
  The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case ID: REMOVED
  
  A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  
   
  As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
   
  Sincerely,  
  Venmo

  Customer Answer

  Date: 10/22/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/04/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am reaching out because I have run out of ways to get consistent help from Venmo customer service agents. My name is REMOVEDand I am a Venmo customer with an urgent issue that I cannot seem to get assistance or clarity with. On August 21, 2026, my account was frozen by REMOVEDafter my wife, REMOVED(also a Venmo customer for years) sent me money to help me pay for my car insurance. We have both been customers for a while and it is normal for us to send each other money and send out kids money.After this transaction, my account was frozen. REMOVEDspecialist sent me an email in which I verified my Venmo account three times by sending in my license and they told me 3-5 business days. It has been over 2 weeks now and every day I call, none of the agents are giving me any updates and clarity and all they are telling me is to wait on an email. No one is reaching out via email to update me and they keep increasing the time frame I have to wait for my account to be unfrozen. I have even talked to an agent who stated he don't see or understand any reason at all as o while my account was frozen in the first place. I need this money and access to my account because its all I have. I am currently not working, on a heart monitor, and have two kids that have to eat off of this money because I am out of work sick at the moment.Its very frustrating to go everyday without any answers from any agents about why my account is still frozen when there is no fraudulent activity at all going on. I am now reaching out to top management for assistance as I have begged and cried for assistance from the representatives and I am failing getting any help at all and failing to get my account unfrozen when I was told 3-5 business days. MY BIGGEST COMPLAINT IS THAT THE COMPANY CONTINUES TO LIE ABOUT THE TIMEFRAME TO UNFREEZE MY ACCOUNT AND THAT THEY ARE ILLEGALLY FREEZING MY ACCOUNT WHEN THERE IS NO FRAUD PRESENT AT ALL!

  Business Response

  Date: 10/14/2026

  Dear REMOVED,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case ID: REMOVED
  A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.
  
  As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  Venmo
  

• Initial Complaint

  Date:09/04/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Venmo froze my account only after I put my money in it. First they asked for my id. I sent it. Then they asked for my bank statement and if. I sent it... My account is still frozen I still can't access my money and it's going on a month and I still have no access to my money. I call them and they just talk in circles about why the can't unlock my account and let me get my money out. Worst company ever.

  Business Response

  Date: 10/14/2026

  Dear REMOVED,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case ID: REMOVED
  A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.
  
  As always, you can reach us by visiting our Contact page on the Venmo website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  Venmo