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Business Profile

Payment Processing Services

Venmo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 4,552 total complaints in the last 3 years.
  • 1,440 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Category: Billing/Collection Issues / Refund Dispute Statement of the Problem:I am experiencing a severe billing and account access dispute with Venmo regarding an inaccessible balance of $56.34. The platform's security architecture has introduced a permanent, inescapable loop that prevents me from recovering my account access. My login is blocked because two-factor authentication (2FA) is tied to a defunct mobile phone number. While the password recovery process permits initial verification via my registered email, the platform immediately requires an additional secondary code sent to the dead phone number. No alternative fallback options or manual identity check links are provided on the desktop website or mobile application. Venmos customer support has completely failed to provide marketplace recourse. Their inbound email support returns unmonitored automated messages directing me to use the "Get Help" section inside the mobile application settings. Because I am locked out, I am trapped in a cyclical help loop with zero access to a human agent or live assistance. Venmo is holding my consumer funds without providing a functional infrastructure to withdraw them or speak to an account specialist.

    Business Response

    Date: 09/02/2026

    Dear REMOVED, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

    We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website.

    Sincerely,

    Venmo

    Customer Answer

    Date: 09/08/2026

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:08/10/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo has froze my account with no explanation and will not allow me to access the money in the account. When trying to contact you dont get a person and they tell you to respond by email and no one ever gets back to you.

    Business Response

    Date: 09/09/2026

    Dear  REMOVED,
     
    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
    The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case REMOVED. A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  

    If you have any additional questions or concerns while your complaint is being reviewed, please visit the PayPal Contact page for assistance. 
     
    Sincerely,  
    Venmo

  • Initial Complaint

    Date:08/10/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent $300 through Venmo on 8/1/2026 .This was the return of a deposit from an apartment we had rented for a vacation. I did not have a Venmo account so I created one and put in my banking information so the money could be sent to me. Venmo advised me that they would be depositing a small amount into my account to verify the account and I would then be able to receive my money. The deposit was never received by my bank, my account was not verified and after 6 days of many emails, I am still waiting to my money. In addition, since Venmo does not have a phone provide a customer service number, there is no way of talking to a human being. I was contacted by someone who said they could help me get my money and it would cost $45. He did not help, the issue was not resolved and I'm out another $45. Also, Venmo has now blocked me from the account, and advised the sender that they cannot return the money to her. So they get to keep the money.

    Business Response

    Date: 09/09/2026

    Dear REMOVED,
     
    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
    The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case ID: REMOVED. A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  
    If you have any additional questions or concerns while your complaint is being reviewed, please visit the PayPal Contact page for assistance. 
     
    Sincerely,  
    Venmo 
     

    Customer Answer

    Date: 09/17/2026

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:08/10/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Venmo suspended and deactivated my account with over $8k of my money on it ! I hav provided all they asked for and I have no violated any of the policy ! And they are holding my fund that I need

    Business Response

    Date: 09/09/2026

    Dear  Kwonshelya Best,
     
    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 

    The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case ID: REMOVED. A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  

    If you have any additional questions or concerns while your complaint is being reviewed, please visit the PayPal Contact page for assistance. 
      
    Sincerely,  

    Venmo

    Customer Answer

    Date: 09/10/2026

     
    Complaint: 25137041

    I am rejecting this response because:

    Sincerely,

    Kwonshelya Best

  • Initial Complaint

    Date:08/07/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about a bank transfer that I initiated. I initiated this transfer 4 days ago and it is now 24 hours passed the deadline in which my money was supposed to arrive in my account. The customer services REMOVEDare generic and no help. I am now out $375 because they wont complete my bank transfer.

    Business Response

    Date: 09/09/2026

    Dear REMOVED,
     
    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
     
    The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case ID: REMOVED. 

    A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  
     
    If you have any additional questions or concerns while your complaint is being reviewed, please visit the PayPal Contact page for assistance. 
     
    Sincerely,  
    Venmo

  • Initial Complaint

    Date:08/07/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom was a victim of identify theft earlier this year. I recently found out that this individual had created an Venmo account in my moms name. I found this out due to the individual changing the email on the account and getting a notification regarding the email change.

    Business Response

    Date: 09/09/2026

    Dear REMOVED,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
     
    The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case REMOVED. A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  
     
    If you have any additional questions or concerns while your complaint is being reviewed, please visit the PayPal Contact page for assistance. 

     
    Sincerely,  
    Venmo 

  • Initial Complaint

    Date:08/07/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On july 18th 2026 I transfered money from my paypal account to my REMOVEDaccount, wich a received a receipt for stating that the transfer was completed by paypal, when I checked my venmo account it was naot there, I waited 5 working days and still nothing, so I proceded to contact venmo to wich they told me they did not have any record of the transfer being made therefor there is nothing they can do about it even though I send them a screenshot of the receipt showing the transfer was completed from paypals side, I filled out a complain form and nothing yet till this day, I have not received no emails no texts or phone calls from either venmo or paypal, I am being denied my money

    Business Response

    Date: 09/09/2026

    Dear REMOVED,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
     
    The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case ID: REMOVED. A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  
     
    If you have any additional questions or concerns while your complaint is being reviewed, please visit the PayPal Contact page for assistance. 
     
    Sincerely,  
    Venmo

  • Initial Complaint

    Date:08/07/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I transferred money from my bank account to REMOVED. I called them on 8/4/26 and was told that it would be in my account by midnight. It has yet to arrive. I called them 3 times today. Asked for a supervisor. Got hung up on 3 times. I did get told by the last lady that she doesn't have a supervisor. So I turn im out $450 and no one can give any answers.

    Business Response

    Date: 09/09/2026

    Dear REMOVED, 

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
     
    The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case REMOVED. A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  
     
    If you have any additional questions or concerns while your complaint is being reviewed, please visit the PayPal Contact page for assistance. 
     
    Sincerely,  
    Venmo

  • Initial Complaint

    Date:08/07/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was suspended for "going against policy and standards." When looking at the reason, it is because of my identity. I changed my name, due to divorce, with the REMOVEDso my maiden name is my legal name. Because I haven't been able to update my drivers license (I just updated my name with the government on Friday), they have suspended my account indefinitely. I have not done anything but bought and sold using Venmo. I have been having issues with venmo consistently for the past week.

    Business Response

    Date: 09/09/2026

    Dear REMOVED,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
     
    The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case REMOVED. A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  
     
    If you have any additional questions or concerns while your complaint is being reviewed, please visit the PayPal Contact page for assistance. 
     
    Sincerely,  
    Venmo

  • Initial Complaint

    Date:08/06/2026

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone stole my phone and stole all of the funds out my account and when I REMOVEDreviews with a matter similar like this Im getting a lot bad backlash and I just want to make sure my case is properly reviewed because REMOVEDdollars isnt a amount of money to be playing with so I need my case escalated to the best department please and thank you

    Business Response

    Date: 09/09/2026

    Dear REMOVED,

    We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
     
    The North America Global Customer Complaints & Advocacy Team has received your escalation and added it to our queues for handling via Case ID: REMOVED

    A Senior Specialist will research the issue, provide updates as needed, and respond to you with a summary of the issue's resolution.  
     
    If you have any additional questions or concerns while your complaint is being reviewed, please visit the PayPal Contact page for assistance. 
     
    Sincerely,  
    Venmo

Venmo is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.