Complaints

This profile includes complaints for Cisco Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cisco Systems, Inc.

  170 W Tasman Dr San Jose, CA 95134

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  Cisco Systems, Inc.

  1 Van de Graaff Dr Burlington, MA 01803-5188

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  Cisco Systems Inc.

  383 Main Ave Ste 7 Norwalk, CT 06851-1544

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  Cisco Systems Inc.

  50 Stanford Dr Farmington, CT 06032-2474

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  Cisco Systems, Inc.

  800-10235 101 St Nw Edmonton, AB T5J 3E8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Of Transaction: 28th Feb, 2020
  I paid ***** for **** ******************** scheduled in ******* ***** on 25th March 2020. It comes with below Cancellation and Rescheduling Policies.
  "CANCELLATION AND RESCHEDULING POLICIES:
  Rescheduling is defined to be any change to lab date or location. Labs may be cancelled or rescheduled online, without penalty, until 90 days before the lab date (the payment due date).
  Between 90 days and 3 days, candidates may reschedule by paying a fee. Within 3 days of the lab exam, you forfeit your entire lab fee (or free attempt) if you do not attend your lab seat."
  
  2. Due to Covid outbreak, Cisco dropped my **** Lab and provided a Voucher worth ***** which could be used in future for scheduling **** Lab exam.
  
  3. Since ***** lab test ******* were still closed, ***** did ******* Extension on Dec 4th 2020.
  
  4. On 27th Sep 2022, I called Cisco with reference case #XXXXXXXX to help me schedule a lab date late in Dec 2022 due to Work Commitments. They denied my request and suggested to select what's available on their website or I would loose Voucher. So i was forced to select 29th Nov 2022 lab exam date which was the only date available.
  
  5. On 16th Nov 2022, I called Cisco with reference case # XXXXXXXX to reschedule my lab date to available date 29th march 2023 due to medical condition. they denied my request stating i don't have any rescheduling rights and i would have to pay ***** to schedule exam on another date due to Cisco changed Payment medium to new company "*************".
  
  Attached are the all necessary receipts and ***** *** case transactions.
  On 23rd Nov, I called my credit card Company "******** ********* to open a dispute with Cisco and faxed them all relevant documents. Today they provided update that since its past 90 days of transaction, you won't be able to help me out and referred to*********************** for resolving this matter.

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/12/09) */
  Hello ******,
  
  Hope you are doing well.
  
  Due to the pandemic and your unique situation, you were given a voucher (valid for a year), to book the ******** exam, and that voucher was subsequently extended twice in good faith.
  
  During the last extension, as per your Customer Service Case # XXXXXXXX, it was made clear that the voucher extension was a final one-time exception. Following this, you booked a Security Lab exam (Date: 29-Nov-2022) ************** using the same voucher.
  
  After investigation and review of the case, it was decided that there are no grounds for a ************* refund or voucher extension. With that, your request is denied, and this case is closed.
  
  Wishing you all the best.
  
  
  Consumer Response /* (3000, 7, 2022/12/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi Cisco Respective Team,
  
  I understand Voucher being extended twice to show good Faith. This is not my main concern but I would still like to add something. When we paid for********* exam seat and when it got cancelled due to pandemic/uncontrollable situation, shouldn't all charges be refunded would be the smart thing. And Voucher was extended first time due to lab facilities being closed and accessible. Nevertheless, I as a candidate, trusted Cisco and agreed to accept for Voucher instead claiming money back.
  Coming back to my main concern, when we book a exam, every candidate still have privilege (right) to reschedule the exam specially when it comes to health issue. When i opened case with Cisco Case #XXXXXXXX requesting to reschedule my lab date explaining*************************************************** But my request was denied. Do you honestly expect Candidates*********** to take air flight, travel across states, rent a room in hotel and show up at the exam center just because policy denies rescheduling of exam ?
  
  I hope you consider my situation and allow me to reschedule my exam. Also for your information, this exam is not sponsored by my employer but rather coming from my hard earned savings.
  
  Thanks,
  ****** ******.
  
  
  Business Response /* (4000, 9, 2022/12/13) */
  Dear ******,
  
  During the pandemic, you were given a choice between cash refund OR Voucher and CPLL access and you opted for the Voucher and CPLL access.
  
  We care for your health & wellbeing, want you to fully recover and then appear for the lab exam. That was the reason the voucher expiration date was extended. It was also clearly mentioned in the Case # XXXXXXXX that it was a one-time exception, with no further extension.
  
  We never refused to reschedule the lab exam. It's just that we can't use an expired voucher to book a lab exam; the lab exam policy is very clear in this matter.
  
  Wish you all the best!
  
  
  Consumer Response /* (4200, 11, 2022/12/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi Cisco Team,
  
  Lets put more light into rescheduling matter which is my main concern.
  
  Rescheduling of an lab exam cost ***** But when i tried to reschedule my exam due to COVID, which was booked on **** Nov using Cisco lab portal, it didn't gave me any option to do it myself. So i called Cisco opened Case # XXXXXXXX and requested same. I was ok paying rescheduling fees ******* But they denied stating that first need to pay full fees ***** to book another seat and after which i would be able to reschedule new exam date. so in total ***** + **** which is indirectly stating that your original exam fees is wasted.
  
  This doesn't seems fair in any situation. I am OK paying rescheduling fees of **** to reschedule my exam date in late *********** *****
  
  I hope you understand my frustration and help me out.
  
  Thanks,
  ****** ******.