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Business Profile

Network Computers

Cisco Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

This profile includes complaints for Cisco Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cisco Systems, Inc. has 32 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Linksys support refuses to help me reconnect my linksys extender unless I purchase one under warranty, their computer system is not responding correctly, but they refuse to provide any customer assistance.

      Business Response

      Date: 09/17/2025

      Hello BBB team,

      We will reach out to the customer to let her know ********************** and Linksys are not affiliated. 

    • Initial Complaint

      Date:09/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not authorize nor sign a contract with '' CHARTER COMMUNICATIONS " to be liable for any collections. Also with " I.C. SYSTEMS, ***** trying to collect any kind of debt without a contract.

      Business Response

      Date: 09/02/2025

      Hello BBB team,

      This is the the 3rd complaint Cisco has received that list I.C. Systems. Charter Communications is a new entry. Cisco has no affiliation to or with I.C. Systems or Charter. I'm requesting you remove this form under Cisco and send it to the correct company.

      Thank you

    • Initial Complaint

      Date:08/22/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased CML-Personal under the impression that the product would be useful to progress in my CCNP but I found the product almost unusable with navigation issues. I havent used it for almost a month since I stopped and tried to request a refund and they declined it.I am not using it and want a refund or I will have to dispute this with my bank.

      Business Response

      Date: 08/28/2025

      Thank you for contacting us about your experience. I'm sorry to hear you found the product almost unusable due to navigation issues, and that you haven't used it for almost a month. As a certification holder myself, I understand how difficult the certification journey can be - especially finding the right tools.

      You are correct to point out that the Cisco Learning Network store's return policy as outlined in the **** (*****************************************************************) states that software/services/labs that are used are generally not eligible for returns.

      Have you tried the Cisco U free in-depth resource on how to use CML? "Introduction to Network Simulations with Cisco ************* | CMLLAB"

      It is strongly recommended by the *** Product Manager and we highly encourage you work through the course so you can learn how to take full advantage of your investment. *************************************************************************************************************************

      We're excited to hear you are working on your CCNP, it's an incredible accomplishment and I'm sure you will find it to be an invaluable addition to your career. 

      Keep us posted on your progress at the ************* Forum, where you can also ask questions on navigating and using CML to best support your professional certification training journey. I wish you the best.

      ************* Forum, ****************************************************************************************************************************

      Cisco BBB Escalation Team

      Customer Answer

      Date: 08/31/2025

       
      Complaint: 23780510

      I am rejecting this response because: it does not respectfully apply to me. I am not pursuing the **** at this time. I understand that I purchased it back in July and would understand a prorated refund. 

      Sincerely,

      **** ******

    • Initial Complaint

      Date:08/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 8/11/25, and again on 8/20/25, I received phone messages from the "Network and ******************** claiming I had an expired ************************* Subscription (from 2023 thru 2025) which I never cancelled (per 'documentation of agreement'). Therefore, $6800 would be withdrawn over three years from my 'main checking account' to cover a Life Long Subscription. Money would be withdrawn in 3 business days if I did not call to cancel or renew. I have no documentation or recollection of making such an agreement for service. Nor do I have McAfee nor Nortorn Antivirus on my computer, it is protected by Webroot and Windows Security and has been since purchase in January of 2020. Upon contacting them ******* x209) I was told the company was Cisco/Norton/McAfee. Supposedy I signed up for this 'service' May 16, 2023. I requested cancellation and they insisted I sit in front of my computer/smartphone while on the phone to receive 'highly confidential documentation protected by passcode' to complete the cancellation. They refused to mail me hard copies. I refused on the grounds of suspicion. The Help Line they provided me was ************; I obtained the number they called from as ************, a cell number in ************ owned by "A. F." None of the customer service numbers for **********************, Norton, or McAfee come close to their calling number. They "graciously" extended my timeframe from 3 business days to 5 business days based on laptop issues (which I do not have).I strongly believe this is a scam and that I do not owe them anything.Would you please investigate and help me confirm my suspicions?

      Business Response

      Date: 08/21/2025

      Thank you for reaching out to us regarding the phone messages you received from individuals claiming to represent Cisco, Norton, and McAfee. We understand your concern, and we appreciate the opportunity to clarify the situation.

      It is important to note that Cisco does not engage in soliciting individuals in the manner described in your complaint. The call you received appears to be part of a scam targeting consumers by falsely using reputable company names to extract money or personal information. We recommend the following steps to protect yourself:

      1) Do Not Provide Personal Information: Avoid sharing any personal or financial information with callers who claim to represent reputable companies, especially if they request immediate action or payment.
      2) Verify Caller Identity: Legitimate companies like Cisco will not contact you demanding payment for unsolicited services. If you receive such calls, contact the company directly using official contact details from their website to verify the claim.
      3) Report the Scam: Document the details of the call and report it to the authorities such as the ************************ (FTC) at [FTC Complaint Form](*****************************) or your local consumer protection agency.
      4) Block and Ignore: Consider blocking the numbers from which you received these calls and do not engage further.
      5) Monitor Your Accounts: Keep an eye on your bank and credit accounts for any unauthorized transactions and report them immediately.

      We hope this information helps you in recognizing and protecting yourself against scams.

      Thank you for bringing this matter to our attention.

      Sincerely,
      ?Cisco BBB Escalation Team
      ?Cisco Systems, Inc.

      Customer Answer

      Date: 08/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:08/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with I C SYSTEM, I DO NOT have a contract with I C System, they did not provide me with original contract as I requested

      Business Response

      Date: 08/18/2025

      Hello BBB team,

      This complaint doesn't belong to or Cisco Systems. This is the information that was found on line about I.C. Systems.

      *************** (often referred to as I.C. System) is a large, family-owned debt collection agency based in ************, *********, founded in 1938. The company specializes in accounts receivable management services and collects various types of debt, including medical bills, utility bills, and government debts, on behalf of over ****** clients.


    • Initial Complaint

      Date:07/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt I C SYSTEM. I do not have a contract with I C SYSTEM, they did not provide me with the original contract as requested.

      Business Response

      Date: 07/30/2025

      Out team will follow up on this.

      Thanks

    • Initial Complaint

      Date:07/07/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I missed my opportunity to take my SPLK-5001 Splunk Certified Cybersecurity Defense Analyst - English (ENU) exam for the following reasons:- Earlier in June, I called ******* Vue to apply reasonable accommodation to SPLK-5001 Splunk Certified Cybersecurity Defense Analyst - English (ENU). I was told I had to contact Splunk. - When I called Splunk customer service at least 48 hours in advance with several phone calls after being transferred over and over again, I was not allowed to reschedule my exam while waiting for reasonable accommodation. Therefore it shows as no show.- Splunk didnt email me until well after my exam.

      Business Response

      Date: 07/07/2025

      Hello,

      Apologies for the inconvenience and thank you for bringing this to our notice. We are investigating the matter and will bet back to you with an update.

      Thank you,
      Cisco BBB Escalation Team

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their Duo Authentication app is trash! It's still trying to send notifications to my other device and doesn't save any recovery passcodes from years ago! ******* company run by con-artists!

      Business Response

      Date: 05/28/2025

      We will look into this matter.

      Customer Answer

      Date: 05/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/2/25, I was charged a subscription renewal of $29.99 without prior notice. I've attached an image showing "I will be notified via email before my card is automatically charged." Looking up my emails from this business, I did not receive a notification (see other image). What is also bothersome is that there is no option to cancel the automatic renewal. See image.

      Business Response

      Date: 05/05/2025

      We have cancelled your subscription today and refunded your last payment.
      Refunds may take 5-10 business days to fully process.
      You should receive a separate email with the transaction details, if it is not in your inbox, it may be in your spam folder.
      As a registered user of ********* you will continue to have access to Snort Talos Rules 30 days after release.

      We invite you in the future to leverage the Snort FAQ, ************************* and Snort Contacts Page, **************************************************.

      On these pages you will find guidance on requesting support for anything from configurations issues to billing / membership questions.

      Thank you,
      **** - Cisco BBB Escalation Team

      Customer Answer

      Date: 05/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a follow-up to complaint ******** that was marked as completed on April 5th. Received YET ANOTHER SPAM EMAIL from Cisco, just today.

      Business Response

      Date: 04/08/2025

      Hello *****,

      I can confirm that we are still processing your request in our integrated systems and it can as long as 45 days to complete the request. You will receive an email confirming completion of the action.

      In the meanwhile, it is possible that you might receive email from systems that haven't yet processed the request. Apologies for any such emails that you might receive in this duration.

      Thank you,
      *****
      Cisco BBB Escalation Team

    Cisco Systems, Inc. is NOT a BBB Accredited Business.

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