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Business Profile

Network Computers

Cisco Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Complaints

This profile includes complaints for Cisco Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Cisco Systems, Inc. has 32 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 8/11/25, and again on 8/20/25, I received phone messages from the "Network and ******************** claiming I had an expired ************************* Subscription (from 2023 thru 2025) which I never cancelled (per 'documentation of agreement'). Therefore, $6800 would be withdrawn over three years from my 'main checking account' to cover a Life Long Subscription. Money would be withdrawn in 3 business days if I did not call to cancel or renew. I have no documentation or recollection of making such an agreement for service. Nor do I have McAfee nor Nortorn Antivirus on my computer, it is protected by Webroot and Windows Security and has been since purchase in January of 2020. Upon contacting them ******* x209) I was told the company was Cisco/Norton/McAfee. Supposedy I signed up for this 'service' May 16, 2023. I requested cancellation and they insisted I sit in front of my computer/smartphone while on the phone to receive 'highly confidential documentation protected by passcode' to complete the cancellation. They refused to mail me hard copies. I refused on the grounds of suspicion. The Help Line they provided me was ************; I obtained the number they called from as ************, a cell number in ************ owned by "A. F." None of the customer service numbers for **********************, Norton, or McAfee come close to their calling number. They "graciously" extended my timeframe from 3 business days to 5 business days based on laptop issues (which I do not have).I strongly believe this is a scam and that I do not owe them anything.Would you please investigate and help me confirm my suspicions?

      Business Response

      Date: 08/21/2025

      Thank you for reaching out to us regarding the phone messages you received from individuals claiming to represent Cisco, Norton, and McAfee. We understand your concern, and we appreciate the opportunity to clarify the situation.

      It is important to note that Cisco does not engage in soliciting individuals in the manner described in your complaint. The call you received appears to be part of a scam targeting consumers by falsely using reputable company names to extract money or personal information. We recommend the following steps to protect yourself:

      1) Do Not Provide Personal Information: Avoid sharing any personal or financial information with callers who claim to represent reputable companies, especially if they request immediate action or payment.
      2) Verify Caller Identity: Legitimate companies like Cisco will not contact you demanding payment for unsolicited services. If you receive such calls, contact the company directly using official contact details from their website to verify the claim.
      3) Report the Scam: Document the details of the call and report it to the authorities such as the ************************ (FTC) at [FTC Complaint Form](*****************************) or your local consumer protection agency.
      4) Block and Ignore: Consider blocking the numbers from which you received these calls and do not engage further.
      5) Monitor Your Accounts: Keep an eye on your bank and credit accounts for any unauthorized transactions and report them immediately.

      We hope this information helps you in recognizing and protecting yourself against scams.

      Thank you for bringing this matter to our attention.

      Sincerely,
      ?Cisco BBB Escalation Team
      ?Cisco Systems, Inc.

      Customer Answer

      Date: 08/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:08/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with I C SYSTEM, I DO NOT have a contract with I C System, they did not provide me with original contract as I requested

      Business Response

      Date: 08/18/2025

      Hello BBB team,

      This complaint doesn't belong to or Cisco Systems. This is the information that was found on line about I.C. Systems.

      *************** (often referred to as I.C. System) is a large, family-owned debt collection agency based in ************, *********, founded in 1938. The company specializes in accounts receivable management services and collects various types of debt, including medical bills, utility bills, and government debts, on behalf of over ****** clients.


    • Initial Complaint

      Date:07/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt I C SYSTEM. I do not have a contract with I C SYSTEM, they did not provide me with the original contract as requested.

      Business Response

      Date: 07/30/2025

      Out team will follow up on this.

      Thanks

    • Initial Complaint

      Date:07/07/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I missed my opportunity to take my SPLK-5001 Splunk Certified Cybersecurity Defense Analyst - English (ENU) exam for the following reasons:- Earlier in June, I called ******* Vue to apply reasonable accommodation to SPLK-5001 Splunk Certified Cybersecurity Defense Analyst - English (ENU). I was told I had to contact Splunk. - When I called Splunk customer service at least 48 hours in advance with several phone calls after being transferred over and over again, I was not allowed to reschedule my exam while waiting for reasonable accommodation. Therefore it shows as no show.- Splunk didnt email me until well after my exam.

      Business Response

      Date: 07/07/2025

      Hello,

      Apologies for the inconvenience and thank you for bringing this to our notice. We are investigating the matter and will bet back to you with an update.

      Thank you,
      Cisco BBB Escalation Team

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their Duo Authentication app is trash! It's still trying to send notifications to my other device and doesn't save any recovery passcodes from years ago! ******* company run by con-artists!

      Business Response

      Date: 05/28/2025

      We will look into this matter.

      Customer Answer

      Date: 05/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/2/25, I was charged a subscription renewal of $29.99 without prior notice. I've attached an image showing "I will be notified via email before my card is automatically charged." Looking up my emails from this business, I did not receive a notification (see other image). What is also bothersome is that there is no option to cancel the automatic renewal. See image.

      Business Response

      Date: 05/05/2025

      We have cancelled your subscription today and refunded your last payment.
      Refunds may take 5-10 business days to fully process.
      You should receive a separate email with the transaction details, if it is not in your inbox, it may be in your spam folder.
      As a registered user of ********* you will continue to have access to Snort Talos Rules 30 days after release.

      We invite you in the future to leverage the Snort FAQ, ************************* and Snort Contacts Page, **************************************************.

      On these pages you will find guidance on requesting support for anything from configurations issues to billing / membership questions.

      Thank you,
      **** - Cisco BBB Escalation Team

      Customer Answer

      Date: 05/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a follow-up to complaint ******** that was marked as completed on April 5th. Received YET ANOTHER SPAM EMAIL from Cisco, just today.

      Business Response

      Date: 04/08/2025

      Hello *****,

      I can confirm that we are still processing your request in our integrated systems and it can as long as 45 days to complete the request. You will receive an email confirming completion of the action.

      In the meanwhile, it is possible that you might receive email from systems that haven't yet processed the request. Apologies for any such emails that you might receive in this duration.

      Thank you,
      *****
      Cisco BBB Escalation Team

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint to BBB Regarding Cisco Systems, Inc.Business Name: Cisco Systems, Inc.Business Address: ***************************************** Website: ************************************** Complaint Type: **************** / Business Relationship Termination Without Cause Desired Outcome: Formal acknowledgment, explanation, and reinstatement of partnership or clear resolution.Complaint Description:We are a technology company that previously held an active reseller partnership with Cisco Systems. As of last year, our company was unexpectedly removed from Ciscos partner program without any notice, explanation, or communication from Cisco.Since that time, we have made multiple efforts to resolve the issue through the following avenues:Submitting several tickets through the Cisco Partner Portal Attempting to escalate the concern through direct Cisco support Contacting our authorized Cisco distributor to mediate with the Cisco vendor team Despite all efforts, we have received no communication or support from Cisco. The partner portal tickets remain unanswered, and our distributor has not been able to get Cisco to respond. This complete lack of engagement from a global company like Cisco has disrupted our business and raises serious concerns about fair treatment and communication standards within their partner ecosystem.We are submitting this complaint due to:Lack of transparency in Cisco's decision-making process Failure to provide support or acknowledgment of submitted tickets Disregard for channel partners, who rely on Cisco's infrastructure and engagement to serve clients effectively We are requesting the BBB to assist in facilitating a formal response from Cisco, with the goal of either reinstating our partnership or receiving a documented reason for its termination. We also seek a clear path for resolution or escalation within Ciscos partner program.

      Business Response

      Date: 03/25/2025

      Hello,

      We will work with the customer directly.

       

      Thanks

    • Initial Complaint

      Date:03/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CISCO continues to spam me even though I have religiously unsubscribed from their mailings for actual years. Please see attachments dating back to 2021.

      Business Response

      Date: 03/25/2025

      Hello *****,

      Apologies for the recent email to your personal email ID.

      We have triggered the process to engage the Cisco privacy team, with a specific request, to stop email your personal email id. Thank you for confirming your identity in the response email top the privacy team. The privacy team will now work on completing the request to remove the email ID from our marketing databases and send you a confirmation email,once the process is complete.

      Thank you for your patience and apologies again for the recent email.

      *****
      Cisco BBB Escalation Team

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ShareFile / ************************** has made it almost impossible to cancel a subscription. I had already turned off auto renew but the company attempted to charge me anyway. Now when I try to cancel my subscription there is no place to access subscriptions.Searching RightSignature the suggestion was to log in and find subscriptions (now impossible), or contact the support email at: *************************** the email no longer works. Searching help on Right Signature takes me to a page that says contact support to cancel, but that page no longer works, it has a link to email support, that link doesn't work.I tried to find subscriptions on ShareFile. There is no longer a way to access subscriptions on ShareFile. Going to help and looking up cancel my subscription I see a response that says use the chat function. The listed hours for Chat are 8pm Sunday to 8pm Friday, contacting them on Monday which is in that timeframe give me "No one is available start a case". I have filed a case. This is a large company, making it this difficult to cancel an account seems like fraud. The fact that I already stopped auto renew and they attempted to charge my account, is fraud. Elderly people, or people that are not technically adept, will get charged for services they do not want. This should be fixed. It should be simple enough to add a button that says cancel my subscription on a screen of subscriptions. If there are reasons why, or issues that need to be agreed, like you will lose access to all your signed documents, you can present them and let the customer agree. There is no excuse for not allowing people to cancel their subscription.

      Business Response

      Date: 08/07/2024

      We attempted to reach you on August 7th, 2024 at your phone number but reached voicemail, so we left a message. The original details provided reference a subscription issue with ShareFile, which seems to be a product owned and operated by Cloud ******************* or CITRIX. These products do not belong to Cisco Systems, *** for which your BBB complaint was filed against. Please double check your BBB submission was against the correct entity or clarify how Cisco Systems, *** can help you further and we'll be glad to assist.

      Customer Answer

      Date: 08/07/2024

       
      Better Business Bureau:

      This is entirely my fault. I'm really sorry, I thought Citrix was owned by Cisco.  I agree this is not the fault of Cisco.  

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Cisco Systems, Inc. is NOT a BBB Accredited Business.

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