Complaints

This profile includes complaints for Cisco Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cisco Systems, Inc.

  170 W Tasman Dr San Jose, CA 95134

• 

  Cisco Systems Inc.

  383 Main Ave Ste 7 Norwalk, CT 06851-1544

• 

  Cisco Systems Inc.

  50 Stanford Dr Farmington, CT 06032-2474

• 

  Cisco Systems, Inc.

  1150-10180 101 St Edmonton, AB T5J 3S4

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  Cisco Systems, Inc.

  1900 South Blvd STE 200 Charlotte, NC 28203-0067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20001839
  
  I am rejecting this response because:

  I had the switch sent courier across the state of ** merely to be able to run the show-tech commands Cisco is adamant I run; I did this out of respect for my Cisco representative who offered to run the commands for me if it was in Columbia.  I ran said commands despite there being no contractual obligation to do that, and Cisco technical support immediately acknowledged on May 4th that the switch is indeed bad and needs replacement for failed ***.  This unit is actively covered under Cisco SmartNet for next-business day replacement, and Cisco opened RMA ********* for replacement on May 4th, but despite the contractual obligation of "Next Business Day" it is now May 12th, and we are still waiting for the replacement.

  
  Sincerely,
  
  ******

  nostic) because otherwise it would take weeks of approval because we are subject to HIPAA, CJIS, and other compliance. 4. Even if we could fix it we would NEVER put it back into production.This unit is covered by SmartNET, which does NOT have any specific, written requirements for any of my team to run any "show tech" commands.Please complete the **** If this is still going to be a problem, then dispatch a Cisco technician under the SmartNET contract, and that individual can run whatever commands on that erased switch that they want.Please email or call me if you would like to discuss. Thank you

  Business Response

  Date: 05/02/2023

  Hello ******,

  We apologize for inconvenience. While we occasionally see an actual hardware failure, we also see *** issues that are fixable with code upgrades, mismatches to MCU firmware, IEEE compliance issues presented by the connected physical devices on the *** ports over time, etc. Further, we see environmental problems raised at the switch installation site. Many issues outside of hardware failure on the switch can lead to *** problems. We have a reasonably good troubleshooting method to isolate the cause of these issues and provide an efficient resolution. We are thankful that you agreed to give the show tech for our review. Even if you replaced the production switch with a spare, we would like to ensure no firmware incompatibility might eventually cause a problem again. Cisco will resolve the issue satisfactorily after reviewing the required data. We will wait for you to upload the show tech. Thank you for your patience and cooperation.
  
  Regards,
  BBB Escalation Team,
  Cisco Systems, Inc.
  

   

  Business Response

  Date: 05/17/2023

  RMA has been issued. We sincerely apologize for the delay and greatly appreciate your patience and cooperation.

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this RMA has been completed satisfactory.
  
  Sincerely,
  
  ******

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The phone calls I have received appear not to be from Cisco and is part of a scam. I feel confident I do not need to pay the amount that has been asked of me to cancel a service I never signed up for.

  Thank you for helping me to confirm my suspicions and to ease my mind about this matter.

  
  Sincerely,
  
  *********************************

  nformation provided was that I digitally signed in 2020, no offer to send a copy was made nor have I been able to obtain a copy through their website or by asking for one from the contact person).I was informed I needed to pay for the 33 months ($6800/5 years for 33 months = $3740) by making a wire transfer in this amount to clear the pending balance. The manager said they would wait on the line for the call saying the wire transfer had occurred. I refused to make the wire transfer that same day since I wanted to conduct due diligence.The information I was given to send the wire transfer:Account name Unidelivers LLC Routing no ********* Acct no **************** Address ***************************************************** 4/22/23 I went to Cisco to try to sign in to my account to verify information. When I tried to start an account, I wasnt able to set one up and since then customer service has not been helpful in retrieving information related to my account.

  Business Response

  Date: 04/27/2023

  BBB and *********************************
  
  With the information made available, we are unable to find any Cisco accounts or services. Moreover, Cisco would not ask a customer you to send a wire transfer while a person waits on the phone for payment. Please provide us with specific details such as Cisco service or product name, Account # or Serial #. Without any of this information we are unable to progress our investigation in this matter.

  Thank you

  BBB Escalation Team
  

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cisco charges enormous amounts for Hardware/Software support, and trying to get support when opening TAC cases is always an arduous task, even in critical outages and as a Hospital up to date on SmartNet you would think they provide fast reasonable service instead of blatantly tell us the warranty expired on product that we know the warranty expired but they always make us have to prove we have SmartNet coverage!This company is not reliable to provide the support when you really need it yet they charge 10s or thousands of dollars for support and drop the ball every single time!

  Business Response

  Date: 04/03/2023

  Hello,

  I am very sorry for this experience. It definitely warrants a detailed investigation and I will follow-up promptly with ************** to get additional information about this case.

  Regards,

  ***

  *******************

  Director, Executive Escalations and Incident Management
  

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been paying for the WebEx service from Cisco since our company started. Unfortunately, the service has never worked properly. We have reached out to customer support multiple times, but have not been able to get any help in solving the issue. This is a major problem for us, as we are unable to use the service that we are paying for. We would like to either get the service up and running as it is supposed to, or to cancel our subscription and get a refund.account info:******* P.O. Box 89 *************** Bill ** Number ********** CID **********

  Business Response

  Date: 12/29/2022

  Hello ****,
  The issues have been addressed and just that the contractual change to downgrade required your authorisation email which we haven't received.Also the steps for it has been provided to you through email.
  So we are closing the case as resolved.
  Wishing you a Happy New year.

  Business Response

  Date: 12/16/2022

  Hello ****, ************************ and ******** have been attempting to contact you at *********** and are leaving a voicemail.
  Also emails have been sent to your email id **************** and we haven't heard back from you.Please do let us know how we could assist you .

  Business Response

  Date: 12/20/2022

  hello ****,
  I understand that the team has connected with Technical team and assisted in webex app and Webex calling issue.Also waiting for your authorisation email so as to help in amending your contract.

  Business Response

  Date: 12/22/2022

  Hello ****,
  
  Team is awaiting your authorisation email for contractual change and dispute and to expedite the process ,authorisation email from you can enable us to move forward.

  Business Response

  Date: 12/23/2022

  hello ****, We haven't heard back from you regarding the authorisation letter. We will keep the case open till 28th Dec 22 after which we will close the case as resolved if we do not hear back from you.Also we have sent a help article to you on how to raise dispute.
  Merry Christmas.

  Business Response

  Date: 12/14/2022

  Hello ****,This is to inform you that ************************ will be contacting you for assistance.SR ********* case is opened.

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i registered with cisco systems in march of this year for there certification CCNA program and i had until October 4th to register and take the test. I registered on October 1st but it said the voucher i was given was expired even tho i had until October 4th. I was told they were updating their systems. after contacting my bank and paypal i still havent been able to register and take the test. I would either like my money back or the voucher as originally requested.

  Business Response

  Date: 12/13/2022

  Hello ******************,
  
  We hope you are doing well!
  
  As a good-faith gesture, Cisco has extended your CLN Store Discount voucher until January 31, 2023. The same has been communicated to you by our Cisco Certification Team.
  
  Good luck and Happy Holidays!

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stopped a potential fraud case and returned the device to the manufacturer. Cisco has the device and is refusing to refund out $90,000 device. The device is still in the box, unopened. They are refusing to refund the order even though they have the device. That said, all I want is for them to RMA the order and take it off our account.

  Business Response

  Date: 12/13/2022

  Cisco has received filer's request (reseller) regarding RMA approval for a device that was returned to a 3rd party distributor due to reported fraud activity by ********'s end client. Refunds may be subject to 3rd party distributor sales agreements, but Cisco has reviewed the request carefully and will work with reseller and 3rd party distributor to make best effort arrangements regarding RMA fulfillment and/or issuing of credits as applicable.
  
  As of December 13th, 2022, Cisco has reached out to the 3rd party distributor (TD) regarding options for credit, and therefore reseller should work with the distributor (TD) to make the appropriate next arrangements. Thank you.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Of Transaction: 28th Feb, 2020
  I paid ***** for **** ******************** scheduled in ******* ***** on 25th March 2020. It comes with below Cancellation and Rescheduling Policies.
  "CANCELLATION AND RESCHEDULING POLICIES:
  Rescheduling is defined to be any change to lab date or location. Labs may be cancelled or rescheduled online, without penalty, until 90 days before the lab date (the payment due date).
  Between 90 days and 3 days, candidates may reschedule by paying a fee. Within 3 days of the lab exam, you forfeit your entire lab fee (or free attempt) if you do not attend your lab seat."
  
  2. Due to Covid outbreak, Cisco dropped my **** Lab and provided a Voucher worth ***** which could be used in future for scheduling **** Lab exam.
  
  3. Since ***** lab test ******* were still closed, ***** did ******* Extension on Dec 4th 2020.
  
  4. On 27th Sep 2022, I called Cisco with reference case #XXXXXXXX to help me schedule a lab date late in Dec 2022 due to Work Commitments. They denied my request and suggested to select what's available on their website or I would loose Voucher. So i was forced to select 29th Nov 2022 lab exam date which was the only date available.
  
  5. On 16th Nov 2022, I called Cisco with reference case # XXXXXXXX to reschedule my lab date to available date 29th march 2023 due to medical condition. they denied my request stating i don't have any rescheduling rights and i would have to pay ***** to schedule exam on another date due to Cisco changed Payment medium to new company "*************".
  
  Attached are the all necessary receipts and ***** *** case transactions.
  On 23rd Nov, I called my credit card Company "******** ********* to open a dispute with Cisco and faxed them all relevant documents. Today they provided update that since its past 90 days of transaction, you won't be able to help me out and referred to*********************** for resolving this matter.

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/12/09) */
  Hello ******,
  
  Hope you are doing well.
  
  Due to the pandemic and your unique situation, you were given a voucher (valid for a year), to book the ******** exam, and that voucher was subsequently extended twice in good faith.
  
  During the last extension, as per your Customer Service Case # XXXXXXXX, it was made clear that the voucher extension was a final one-time exception. Following this, you booked a Security Lab exam (Date: 29-Nov-2022) ************** using the same voucher.
  
  After investigation and review of the case, it was decided that there are no grounds for a ************* refund or voucher extension. With that, your request is denied, and this case is closed.
  
  Wishing you all the best.
  
  
  Consumer Response /* (3000, 7, 2022/12/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi Cisco Respective Team,
  
  I understand Voucher being extended twice to show good Faith. This is not my main concern but I would still like to add something. When we paid for********* exam seat and when it got cancelled due to pandemic/uncontrollable situation, shouldn't all charges be refunded would be the smart thing. And Voucher was extended first time due to lab facilities being closed and accessible. Nevertheless, I as a candidate, trusted Cisco and agreed to accept for Voucher instead claiming money back.
  Coming back to my main concern, when we book a exam, every candidate still have privilege (right) to reschedule the exam specially when it comes to health issue. When i opened case with Cisco Case #XXXXXXXX requesting to reschedule my lab date explaining*************************************************** But my request was denied. Do you honestly expect Candidates*********** to take air flight, travel across states, rent a room in hotel and show up at the exam center just because policy denies rescheduling of exam ?
  
  I hope you consider my situation and allow me to reschedule my exam. Also for your information, this exam is not sponsored by my employer but rather coming from my hard earned savings.
  
  Thanks,
  ****** ******.
  
  
  Business Response /* (4000, 9, 2022/12/13) */
  Dear ******,
  
  During the pandemic, you were given a choice between cash refund OR Voucher and CPLL access and you opted for the Voucher and CPLL access.
  
  We care for your health & wellbeing, want you to fully recover and then appear for the lab exam. That was the reason the voucher expiration date was extended. It was also clearly mentioned in the Case # XXXXXXXX that it was a one-time exception, with no further extension.
  
  We never refused to reschedule the lab exam. It's just that we can't use an expired voucher to book a lab exam; the lab exam policy is very clear in this matter.
  
  Wish you all the best!
  
  
  Consumer Response /* (4200, 11, 2022/12/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hi Cisco Team,
  
  Lets put more light into rescheduling matter which is my main concern.
  
  Rescheduling of an lab exam cost ***** But when i tried to reschedule my exam due to COVID, which was booked on **** Nov using Cisco lab portal, it didn't gave me any option to do it myself. So i called Cisco opened Case # XXXXXXXX and requested same. I was ok paying rescheduling fees ******* But they denied stating that first need to pay full fees ***** to book another seat and after which i would be able to reschedule new exam date. so in total ***** + **** which is indirectly stating that your original exam fees is wasted.
  
  This doesn't seems fair in any situation. I am OK paying rescheduling fees of **** to reschedule my exam date in late *********** *****
  
  I hope you understand my frustration and help me out.
  
  Thanks,
  ****** ******.

• Initial Complaint

  Date:09/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Fraudulent call: 9-26-2022//Time of day: 12:33 pm//phone # on our caller id: ************//Name of caller on our caller id: *********************** message said to return call: *************/Name on message said to contact before 4 pm 9-26-2022: ******//Message said: Hi, this message is for ****** ****** this is ****** calling from *******'s office. Could you give me a call back today **************. I was calling in regards to your appointment on Thursday with *******. So, if you could give me a call today (garbled) hours between 8 and 4. So, if you can give me a call back prior to 4 o'clock, that would be perfect. My phone number is ************.Our Complaint: We couldn't understand the call back phone number because the message was totally fast. So we looked up the general surgery number at the health center and called that several times. The first health center call ended with the actual true health center secretary not understanding anything. She stated that there were no logs that any calls had been made at all from *******'s office to our home phone. She said there wasn't any ****** in the office. So, we called the call back number after figuring it out by listening carefully. The machine answered and stated that it was Cisco *****. No Information. Then we called back to the *******'s office again at the general number and explained about the call back number. The secretary listed all the workers names in that office. She called the strange number and it just rang. She took a message to give to ******* about the confusion. We then looked online and saw a name associated with the call back # ***** ****** We couldn't figure out who Cisco ***** was because the search gave several suggestions. Our complaint is this: How did this fraud get our doctor's name, our health center, our appointment day, our name and phone number'At 3:51 pm our caller ID said **************************** Rang once then stopped.

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Thank you for bringing this to the notice of Cisco Systems. We would like to share our findings after review of the information shared by you.
  
  Cisco Unity is not a person, but the name of a Cisco product used by the hospital to manage their voicemails. It is possible that the phone at number you are calling hasn't been configured correctly and hence utilizes a factory default voicemail prompt which starts with "Welcome to Cisco Unity voice messaging system".
  
  In light of the above, we believe this is an issue that is best addressed by someone from the hospital's IT services team.
  
  Thank you,
  
  Cisco BBB Escalation Team
  
  
  Consumer Response /* (2000, 7, 2022/09/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you BBB for interceding. As we stated, we
  received a phone call from ************ calling itself *************** on our id. The message left on our machine asked us to call back at a different number ************. Because the message was rapid and difficult to hear, we looked up the health center's REAL number and called that one back instead. The information that we received from the REAL health center said: they had not called us as there was no record of any outgoing message to us. Plus, the "******" who had called didn't work there!
  So, we listened to the machine message carefully
  ***** times to get their call back number and called it. A machine answered saying it was Cisco Unity where we needed an extension number which we did not know. Now since this phone difficulty, we had an appt. with the doctor who explained that YES, Cisco was working with them. Okay, fine. Nice to know AFTER the fact. We are suspicious of *********** billing now, too. Our acct # is all of a sudden different and we're supposed to ship off piles of cash to *******, when the health center is in *********? Our suggestion is: #1 When contacting patients, speak clearly and distinctly and announce the subserving company so people know it truly is an honest call #2 If there is call logging, log the calls. Somehow there will have to be coordination between subserving companies and the health center.
  There are SO many fraud calls coming to our home
  phone DAILY. And when, or if, it is in relation to something as important as a health center, we get totally up tight if there could be *********** bad activity.
  It isn't a nice simple world anymore. There is so
  much lying, fraud, and down right murder coming from formerly trusted sources.
  Try reading medical studies with their 10-letter
  words just to know if a fakely 'safe and effective' shot isn't just a bioweapon. Try being your own doctor in today's world! It is a sad, sad day to live in a world like we are in right now. You cannot trust a single soul anymore. Your guard HAS to be continually up or you are screwed or dead!