Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

Kami Vision Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

3.67

Average of 73 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Donna B

    Date: 04/21/2024

    I think they are wonderful. They are the sweetest guys I have ever met so considerate and understanding they listen and they understand everything. They are just the best you need to check them out I promise they will do you right they are very good gentlemen.

    Kami Vision Incorporated

    Date: 04/26/2024

    Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We strive to provide excellent service and it's wonderful to hear that you found us to be considerate, understanding, and attentive. We truly appreciate your recommendation and look forward to continuing to serve you in the best possible way.

  • Larry S

    Date: 04/20/2024

    For some reason my expectations were low, but I was wrong. Quick response to my issue and offered a nice alternative.

    Kami Vision Incorporated

    Date: 04/26/2024

    Thank you for sharing your experience! We're delighted to hear that we were able to exceed your expectations with our quick response and alternative solution. Your satisfaction is important to us, and we're grateful for the opportunity to assist you. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!

  • Alex R

    Date: 04/19/2024

    Great help camaras work great. App works great customer service is quick and helpful.

    Kami Vision Incorporated

    Date: 04/26/2024

    Thank you for your fantastic feedback! We're thrilled to hear that your cameras are working well and that you're satisfied with our app and customer service. Providing excellent products and support is our top priority, and we're delighted that we could assist you quickly and effectively. If you ever need further assistance or have any questions, please feel free to reach out. We're here for you!

  • Kevin M

    Date: 04/11/2024

    Really good customer service and will resolve issues in under a day.

    Kami Vision Incorporated

    Date: 04/26/2024

    Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer service team and that we were able to resolve your issues promptly. Providing timely and effective support is important to us, and we're pleased that we could assist you in a timely manner. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help!

  • Fraser P

    Date: 04/07/2024

    I have a YI Dome Guard, model YRS.3521, and it stopped functioning due to a cable connection issue.I wrote the Support Team and they were very swift in their response with a Troubleshooting list. When that didnt work for me, I wrote them back, and again, they responded quickly and determined to send me a new unit, which I received in very short order.I could not ask for a better Support response. They were apologetic, clear, timely, and efficient; actually I could hardly believe their efficiency and I even commented to my wife, wow, these guys are fast! The overall experience was painless and perfectly resolved in a timely, respectful manner. A very satisfied customer here ??.

  • Jessica F

    Date: 04/05/2024

    I purchased cameras for my home several years ago. I have not "up-graded" to newer versions, because the cameras still work very well with few "problems." However, I must say, that when there IS a problem, and I reach out to ***************** the response is very ***************** are offered and follow up is exceptional. I highly recommend these cameras and the Customer Support is amazing.

  • ann m

    Date: 04/04/2024

    great customer service, was able to resolve issue with one phone call and discussion with team member. renewed my subscription and look forward to using cameras often. thank you kami support!

    Kami Vision Incorporated

    Date: 04/26/2024

    Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service team and that we were able to resolve your issue promptly during your phone call. We're delighted that you've renewed your subscription and are looking forward to using your cameras frequently. If you ever need further assistance or have any questions, please feel free to reach out. We're here to support you every step of the way. Thank you for choosing ****!

  • Deborah R

    Date: 03/21/2024

    I purchased the cameras and they work as advertised. I had an issue my cloud subscription and it was resolved quickly , the customer service team were polite and respectful. If I need additional cameras, I will order these again.

    Kami Vision Incorporated

    Date: 03/22/2024

    Thank you for sharing your positive experience with our cameras and customer service team! We're delighted to hear that your issue with the cloud subscription was resolved promptly and that you found our customer service representatives to be polite and respectful. We appreciate your support and look forward to serving you again in the future should you need additional cameras. If you have any further questions or concerns, please don't hesitate to reach out to us.

  • Russel O

    Date: 03/21/2024

    Cameras would not upload to the cloud svc. I paid for. Support told me to "take screenshots" then quit replying. About 2 weeks with no service or support but still being billed. One camera was hacked several times and finally rendered nonfunctional. Other cameras would only upload a few seconds of video during motion detection alerts no matter what the settings are, then you can only access the video on the ***** for about 1 out of 3 weeks of the battery life, how screwed is the coding that battery life on an individual camera affects ability to access the cloud account? I run a small business without the same need for urgent response, it would be wholly unacceptable for me to provide service like this, let alone as a security camera service.

    Kami Vision Incorporated

    Date: 03/22/2024

    We sincerely apologize for the frustration and inconvenience you experienced with our cameras and cloud service. This falls far short of the high standards we aim to uphold in both product quality and customer support. Your feedback is invaluable to us, and we are deeply sorry for the lack of timely assistance and resolution you received. We are actively investigating the issues you've raised, including the inadequate response from our support team and the security concerns with your camera. Rest assured, we take security seriously, and we are committed to addressing any vulnerabilities promptly.

  • Jim F

    Date: 03/15/2024

    I did have a product quality issue that was serious enough to warrant never doing business with Kami/Yi again. Customer service addressed this issue seriously and followed through diligently until I was satisfied; offered replacement options and refund. I was treated to the respect and gratitude of customer service rarely found these days.My concerns were satisfied.

    Kami Vision Incorporated

    Date: 04/04/2024

    Thank you for taking the time to share your experience with us. We're sincerely grateful for your feedback. We're truly sorry to hear about the product quality issue you encountered, but we're glad to know that our customer service team was able to address it seriously and diligently until you were satisfied. Providing excellent customer service is our top priority, and we're delighted to hear that you felt respected and valued throughout the process. Your satisfaction is incredibly important to us, and we're pleased that we could resolve your concerns to your satisfaction. If you ever need assistance in the future or have any questions, please don't hesitate to reach out to us. We're here to help!

Kami Vision Incorporated is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.