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Business Profile

Computer Software

Kami Vision Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 74 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed for a subscription for Kami Vision for a camera I had purchased with them. I never set up a subscription with them and we never use the camera as we bought it years ago when I worked away from home and we were watching our puppy at the time. I have attempted several times to request a refund for this and all they do is offer me another package. I keep saying no and they keep asking me do I want this deal. I've added screen shots of the messages below and at this point I'm not sure what to do. I don't want them to bill me again and nothing on the app shows that i even ordered anything.

    Business Response

    Date: 11/25/2025

    Hi *******,

    Thank you for reaching out, and I apologize for the frustration this situation has caused. Ive checked our system and can confirm that the subscription has been fully cancelled and all charges have been refunded. You will not be billed again in the future.

    We appreciate your patience while this was resolved. If you have any further questions or need assistance, please dont hesitate to reach out were here to help.

    Best regards,

    Kami Vision

    Customer Answer

    Date: 11/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:10/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/6/25: $99.99 FOR ANNUAL CLOUD BUT I WAS CHARGED AGAIN ON 8/19/25: $114.99 FOR ANNUAL CLOUD DID NOT REQUEST TWO PLANS; ONLY NEED ONE EMAILED KAMI MULTIPLE TIMES: NO RESPONSE FROM THEIR SUPPORT EMAIL WHICH IS ********************************** OR ******************************************** NO RESPONSE FROM ANOTHER KAMI EMAIL OR FROM MY KAMI APP NO PHONE NUMBER TO CALL THEM CANNOT STOP AUTO RENEW EITHER

    Business Response

    Date: 10/14/2025

    Hi *****,

    Upon checking your account, the $99.99 plan has already been refunded and canceled last July of this year. If you havent received the refund yet, I recommend reaching out to your bank for further assistance. Please note that the only active subscription on your account is the $114.99 plan, which is valid until December 2027.

    Let me know if you need any further help.

    Best regards,

     Belle

    Customer Answer

    Date: 10/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Kami Vision finally responded to many numerous communications and after submitting all the necessary paperwork, they agreed to refund me $99.99 since they charged me twice for plans. Thanks for all your help. The BBB is awesome!

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:10/09/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They started trying to bill me recently after I canceled the subscription a year ago I also no longer have the cameras

    Business Response

    Date: 10/14/2025

    Hi *******,

    Upon checking your account, it appears that your subscription was canceled back in 2024. We didnt find any recent charges under the email ************************ after that cancellation.

    If you believe there may be another account or email associated with the charge, please let us know so we can assist you further.

    Best regards,

    Belle

    Customer Answer

    Date: 10/20/2025

     
    Better Business Bureau:

    Although my alerts on my card no longer show the company trying to take ***** out, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:09/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a trial subscription and tried to cancel it. They said they would refund my money they took out.I still have not received my refund. They make it so difficult to cancel. I do not want this service.They did message me to tell me I would get a refund. And now that message is gone from there site. Please help.

    Business Response

    Date: 10/01/2025

    Hi *******,

    We were unable to find any account associated with ************************ Could you please confirm if this is the email you used to sign up for the trial subscription?

    Best regards,

    Kami Vision

    Customer Answer

    Date: 10/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I found that they have refunded my money.
    Sincerely,

    ******** E *********

  • Initial Complaint

    Date:09/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on auto pay for Kami cloud service, which was supposed to renew December 21, 2025. They withdrew their money early and refused to refund me.

    Business Response

    Date: 10/01/2025

    Hello,

    Please be advised that your subscription was set up through Apple Pay, which means the charges are being made by ***** and not directly by us. Since subscriptions enrolled via ***** or ****** are managed on their end, we do not have access to their billing systems or specific terms. We recommend reaching out to ***** Support directly for assistance regarding your subscription charges.

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:09/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im getting changed for something I dont have. I dont have a Kami Vision system. They charge me three time in one day.

    Business Response

    Date: 10/01/2025

    Hello,

    Upon checking our system, it appears that you signed up for the same subscription three times on September 25, 2025, which is why you were charged three times for the same amount. For future purchases, we recommend waiting for the page to fully load rather than clicking multiple times, to avoid duplicate transactions.
    We have already canceled and refunded the two duplicate plans. Could you kindly confirm if you would also like us to cancel the original subscription as well?

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:09/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon checking my bank account this morning, I had two charges from this company, who Ive never heard of before One is for $15.99 and the other is for $12.99. I cannot find a phone number for this business to request a refund.

    Business Response

    Date: 10/01/2025

    Hi,

    Upon reviewing your account, it appears that you signed up for two different subscriptionsone with 7-day history recording and another with 30-day history recording. Both were active on your device. Since we have now processed the refund and canceled these plans, please note that you will no longer have access to any of the recordings from either subscription. You can expect the refund to be reflected in your account within 710 business days.

    Best regards,

    Belle

  • Initial Complaint

    Date:09/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 9 11 25 Account was billed, never bought anything from the company, have no idea what this is about. I do not have an account with them.

    Business Response

    Date: 10/01/2025

    Hello,

    We werent able to find any account under the email address you provided. Could you please check which email is linked to the charge you received on your card and double-confirm that it is indeed from Kami Vision?

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:09/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to cancel this account over a dozen times. They keep billing my credit card and I have tried every method of contacting them with no success. Their phone number seems to be inactive and they give me no other customer support information.

    Business Response

    Date: 10/01/2025

    Hello,

    We sincerely apologize that you were unable to reach out for assistance regarding your subscription cancellation.

    Please be advised that we have canceled the remaining active subscription on your account and have processed a refund for your most recent charge. As a result, you will no longer have access to any camera recordings associated with this subscription from this point onward.

    We apologize for any inconvenience this may have caused and appreciate your understanding. Should you have any further questions or need assistance, please do not hesitate to reach out.

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:09/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the plan and it says it comes with premium phone service but theres no way to contact them. No phone listed anywhere on any website and the ones you find when you ****** dont work. I need to make changes to my account and I cant get anyone on the phone or anyone to respond to an email. This is unacceptable and fraud that they promise phos service and dont have it.

    Business Response

    Date: 10/01/2025

    Hello,

    We apologize for any difficulty you may have experienced in reaching our support team. I have assigned your case to one of our premium specialists, and they will be contacting you via email shortly. If you prefer, you may also request the representative to give you a call for further assistance.

    Thank you for your patience, and we look forward to resolving your issue promptly.

    Best regards,

    Kami Vision

Kami Vision Incorporated is NOT a BBB Accredited Business.

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