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Business Profile

Computer Software

Kami Vision Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never requested service. A charge of $26.99 has been charged to my bank account. I HAVE MADE NUMEROUS REQUESTS THROUGH THEIR SITE TO CANCEL SERVICE BUT HAVE NOT RECEIVED ANY RESPONSE VERIFYING A CANCELLATION! THIS COMPANY HAS MADE FRAUDULENT CHARGES AND WILL NOT RESPOND TO MY REQUEST TO CANCEL ALL SUBSCRIPTIONS ON FILE AND REFUND MY CHARGE!

    Business Response

    Date: 08/12/2025

    Hi *********,

    Id like to apologize for any confusion regarding the recent charges. Upon reviewing your account, I can confirm that your subscription was terminated on August 2, 2025, and you will not be receiving any further charges. As for the recent charge that was made, we have already processed a refund. You should expect the amount to reflect back to your account within 710 banking days, depending on your banks processing time.

    Thank you for your patience and understanding. If you have any further questions or concerns, please dont hesitate to reach out.

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:08/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    KAMI VISION has started billing and charging my credit card $56.00 /month for some unknown reason. I have not purchased any service or product from that entity, ever.I never heard of the company before they appeared on my credit card billing.

    Business Response

    Date: 08/12/2025

    Hi *****,

    We checked our system and could not find any account associated with the email address ****************** Please provide us with the email address linked to your Kami account so we can locate your account details and proceed with reviewing it from there.

    Thank you, and we look forward to your reply.

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 29th, I requested a cancelation of my subscription at the end of that month, before renewal on **** 8th. In ****, I again got charged the $15.99 for the subscription and the account said active again. I messaged them and again cancelled on **** 16th and requested the refund. They closed my inquiry before I got the refund and i couldn't message them any more. I never recieved that refund, and again it it didn't get cancelled because here again this month I got charged $15.99 again. I made another attempt to cancel (3rd attempt now) and made another request to get both the refunds, and showed them my previous requests. They refuse to give me the refund for ****, even though they have proof that I asked for cancelation in May, and requested a refund in ****, because they said **** had passed and it was now July. I requested a refund on **** 15th. I have been trying since July 15th to get this months refund at minimum, since they were refusing to do ****'s, before the end of July and they refuse it do it as well. I feel that if i don'tagree to just July, then i will get nothing back, but if I do, then I will give up my right to get **** back. I feel I should get both of them back, since was requested and they know it was. I feel these are fraudulent charges because I have proof that I requested cancelation in May and it was not done, I requested cancellation and refund in **** and it also was not done. 2 more months have been taken from my account without my permission since original cancelation and I am being refused to have it returned to make me whole.

    Business Response

    Date: 07/28/2025

    Hi ********,

    Thank you for reaching out, and I sincerely apologize for the inconvenience and frustration this ongoing issue has caused you. After thoroughly reviewing your account, I can confirm that your subscription has been successfully canceled, and we have processed a full refund for the most recent charge. You should see the funds returned to your original payment method shortly, if not already.

    We also reviewed your earlier communications and understand that you had initially requested cancellation in May, prior to the renewal. We regret that the cancellation did not go through as requested and that multiple charges occurred despite your efforts. Your experience does not reflect the level of service we strive to provide, and we deeply apologize for the delays in response and the confusion regarding your refund requests.

    Your feedback has been escalated to the appropriate team to ensure situations like this are prevented in the future.
    If you have any questions about the refund timeline or need further confirmation, feel free to reach out. We truly appreciate your patience and understanding.

    Best regards,

    'Kami Vision

    Customer Answer

    Date: 08/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:07/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kami Vision **** does not provide the ability to cancel subscription on the app. They require to email a non-responsive support email ******************** and continue to try to charge your credit card even though you requested cancellation. After multiple requests for cancellation, and multiple attempts to charge my credit card, I have had enough. Their deceptive practices are geared towards roping you into another year subscription, and somehow their turn off auto renew button does not work on the app.

    Business Response

    Date: 07/28/2025

    Hi ***,

    Thank you for reaching out, and I'm truly sorry to hear about the frustrating experience you've had. Upon checking your account, I can confirm that your subscription has already been successfully canceled, and no further charges will be made. We understand how concerning it is when cancellation requests arent immediately acknowledged. While Kami Vision currently does not support in-app cancellation, we sincerely apologize for the inconvenience and confusion this has caused. Your feedback regarding the email response delays and app functionality is being taken seriously and will be forwarded to the appropriate teams for review and improvement.

    If you have any additional concerns or need further confirmation, please don't hesitate to reach out. We're here to assist you.


    Kind regards,

    Kami Vision

  • Initial Complaint

    Date:07/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a "free trial" and had to enter cc info. I contacted **** before the "free" trial ended on June 19th to cancel. They responded, stating they needed more information, so I emailed them the information they requested. Then, they began responding to my emails with offers to reduce the price and/or send free cameras. Each time I responded to their ploys with things like: I do not want your service, Please cancel my membership, do NOT charge my credit, delete my card information, etc etc etc. If you're able to find a number to call (there are no agents available). If you try to cancel in the app, it won't let you (it freezes). This has been going on for nearly a month. Countless emails, countless attempts to call(never an agent available), countless attempts to cancel in the app(would not work). I deleted the app and no longer even have it. This is definitely a fraudulent company. DO NOT use Kami. How they are still in business, is beyond me.

    Business Response

    Date: 07/28/2025

    Hi ******,

    Thank you for bringing this to our attention, and I truly apologize for the inconvenience and frustration this experience has caused. After reviewing your account, I can confirm that we have successfully processed a refund for the last charge and have also canceled your subscription to ensure there are no further charges moving forward. You should expect the charge to be back on your account within 7-10 business days.


    We understand how upsetting it can be when cancelation processes don't go as expected, and we deeply regret the difficulties you encounteredespecially with the app and reaching out to our support. Your feedback has been shared with our team so we can continue to improve our systems and customer experience.
    If you have any other concerns or need further assistance, feel free to reply to this message. We're here to help.
    Kind regards,

    Best regards.

    Kami Vision

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used this company for the past 5-6 years, when I started using it I had all the permissions I needed, then the company deleted my account which I was not happy about but could live with up until my car got broken into which forced me to pay for the features I used to have for free since I was no longer grandfathered in because they fraudulently deleted my account even though I had created my account before they changed their plans, now they wont let me cancel my service, their help center is nonexistent. I found 3 phone numbers that all lead to nowhere and their in app chat system keeps trying to upsell me when asking to cancel my subscription. I dont want anything but my subscription canceled and to no longer be tied to this fraudulent scam ripoff company that uses lies and bullying and other shameful practices to make money. Please just cancel my subscription.

    Business Response

    Date: 08/12/2025

    Hi *****,

    I sincerely apologize for any trouble you may have experienced trying to reach us. Please be advised that our phone line has been disabled since November 2024. You can contact our Customer Support team directly through the app by navigating to the ************* Chat for any assistance you may need. Regarding your subscription, we reviewed your account and found that all active subscriptions were terminated in June, per your request.

    Thank you for your understanding, and please dont hesitate to reach out through the in-app chat if you have any further questions or concerns.

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over a year ago the security cameras I bought from this company weren't working well for me, I thought maybe trying the cloud upgrade would help with the connectivity issues I was having, but it didn't so I reached out asking for a refund. I never received a response, and I was charged again this year on May 28th, 2025. I would like a refund for the online services for cameras I no longer have, although I understand I probably can't do anything about what happened last year. I also would like my subscription canceled.

    Business Response

    Date: 06/26/2025

    I hope this is what you're looking for.

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    double charge my bank account each month ,I contacted them but they still double charge bank statements enclosed request refund and stop auto pay I will pay each month

  • Initial Complaint

    Date:05/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    KAMI VISION IS CHARGING MY CARD ENDING IN 2228 FOR SERVICE. I HAVE NOT HAD A CAMERA SINCE DECEMBER 2024. YET ITS MAY 1, 2025, AND I AM RECEIVING AUTO DRAFTS ON MY CREDIT CARD FOR $3.99 SINCE January 2025.I TRIED TO EMAIL THE BUSINESS SEVERAL TIMES AND THEY REFUSE TO REFUND MY MONEY AND REMOVE MY CARD FROM AUTOPAY.PLEASE HAVE BBB INVESTIGATE THIS BUSINESS FOR FRAUD, AS THEY ARE STEALING MONEY FROM MY ACCOUNT EACH MONTH FOR A SERVICE I NO LONGER MAINTAIN.

    Business Response

    Date: 05/05/2025

    Hello,

    I wanted to let you know that weve processed a refund for the most recent charge on your account. You should see the funds returned to your original payment method within 710 business days.

    Additionally, weve canceled and removed your subscription to ensure no further charges will be applied.

    We sincerely apologize for any inconvenience this may have caused. If you have any questions or need further assistance, please dont hesitate to reach out.

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company (via email ********************* each month since Feb to cancel my subscription. each month they continue to charge me. I want the to stop charging me and refund the money they owe me. $5.99 for the months of Feb. Mar. Apr total $17.97

    Business Response

    Date: 04/21/2025

    Hello,

    Weve successfully processed the refund for the charges from February to April. The amount should be returned to your account within 710 business days. Additionally, please note that your subscription has been canceled, and you will no longer be charged moving forward.

    Best regards,

    Kami Vision

    Customer Answer

    Date: 04/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

Kami Vision Incorporated is NOT a BBB Accredited Business.

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