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Business Profile

Computer Software

Kami Vision Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was emailed an offer from my home security camera for "We have reloaded your account with $30 in credits for the new year. On us." I subscribed to the $39.99 plan for (1 camera 7 days history, Records entire motion, Captures every alert) after check out I was not issued the $30 credit and was charged $39.99 (not $9.99) I contacted customer service and was told "Regarding the $30 credit you have received, we want to set the proper expectation in order to take advantage of it you need to subscribe to our Standard (5 cameras, 15 days Motion) or Plus Annual (5 cameras, 30 days Motion) plans." There was nothing saying that 5 cameras was requied. NOTHING. I have screen shot to prove this. They will not refund my money or cancel my auto renew subscription/

    Business Response

    Date: 02/01/2023

    clear states that the credit is only applied to plus plans see screen shots
    See red text

    See Attachment/File: Screenshot 2023-02-01 ******.png

  • Initial Complaint

    Date:01/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My cloud subscription automatically renewed for $52.80 on December 26. This occurred without any notification from the business. Upon opening the app and trying to cancel my subscription, I was presented with a message that the subscription was made from an Android device, despite never having owned an Android device.

    I emailed support requesting a cancellation and requesting a refund, since I had used zero days of the subscription, who responded quickly to my email.

    Instead of cancelling my service as requested or acknowledging the issue, they instead offered me a free camera. I declined, and again requested a refund and cancellation.

    Again, support tried to offer me another product, this time a Kami Mini Camera with a UK plug, which retails for $30. This is odd, since I live in the US. I declined again, requested them to immediately cancel the subscription and issue a refund.

    Support responded, stating that they cancelled a subscription, and that a refund should reach my bank account in 7-10 business days. Since this was being done through PayPal, I found this delay odd and excessive.

    After 5 business days, I proactively reached out to PayPal, providing them the information I received and stating that I had not received the refund that was processed.

    On December 31, I received another email from support with a separate ticket number. Support indicated that they provided information to PayPal implying that the charge was valid, and they would not be issuing a refund, instead offering an extension of my cancelled cloud subscription.

    I don't know if this is gross incompetence of what seems to be the entire support team, or if this company is actively being predatory. Either way, I am done with Yi and their products, and I want nothing more to do with them.

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial membership with kami Yi I asked for it to be canceled before I was charged and they will not cancel my request now they are trying to charge my credit card I have no phone number for them. Every time I email and ask for them to cancel they send one back asking for the reason I've told them a reason can't afford it don't want it but they will not cancel. Request for cancellation number is *******

Kami Vision Incorporated is NOT a BBB Accredited Business.

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