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Business Profile

Computer Services

Adobe Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

This profile includes complaints for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Adobe Systems, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 940 total complaints in the last 3 years.
    • 327 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want the problems fixed or a new package that doesnt have the same issues.

      Business Response

      Date: 11/21/2025

      Apologies for the poor experience. We will reach out to the customer directly to address her concerns.

      Adobe Case# ADB-********-D8B5
      ***** (DIN32578)

      Customer Answer

      Date: 11/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***** ******

    • Initial Complaint

      Date:11/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not allow you to cancel plan after multiple attempts and changing card number

      Business Response

      Date: 11/17/2025

      Apologies for the poor experience. We found that the customer subscribed to a ***** trial for Acrobat Pro. Customers have a ****** ***** period after the trial ends, during which they can cancel their plan and receive a refund. The customer might have tried to cancel his trial either on the 7th day or when his payment failed after the trial ended, and in both cases, customers do not have the option to cancel online. Otherwise, the customers can cancel their plan online. The customer was never billed for this plan; hence, we have terminated the plan.

      Adobe Case: ADB-********-K0W0
      LASHARMA 

    • Initial Complaint

      Date:11/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adobe incorrectly billed my for a subscription in 2024. I called and they said they would cancel. They renewed it again in 2025. I called and they said they would cancel and refund the charge. They have not yet and their process to cancel and refund seem fraudulent.

      Business Response

      Date: 11/10/2025

      Apologies for the poor experience. Upon reviewing the customers account, we confirm that the ******* Pro subscription has already been canceled. A refund of USD ****** for the recent annual charges was successfully processed on November 5, 2025.

      Additionally, we have issued another refund of USD ****** for the charges from the previous year (2024), bringing the total refunded amount to USD ********. These refunds have been credited back to the customers original payment method and should reflect within 57 business days.

      Adobe Case# ADB-********-V2C1
      ***** (DIN32578)

      Customer Answer

      Date: 11/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:11/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for the free 7 day trial. Canceled before the trial ended. Company is still billing for the year subscription - $20 per month. Wants $100 to cancel early.

      Business Response

      Date: 11/12/2025

      Apologies for the poor experience. We found that the customer subscribed to a ***** trial for Acrobat Pro and Acrobat Studio on September 30, 2025, and for Adobe Acrobat Export PDF on November 2, 2025. All three subscriptions have already been cancelled.

      Acrobat Studio was cancelled on October 10, 2025, and a refund of $24.99 was processed.
      Adobe Acrobat Export PDF was cancelled on November 3, 2025, with a refund of $23.88.
      Acrobat Pro was cancelled on October 10, 2025, with a refund of $18.66.

      We did not find any other active subscription associated with the email address from which the customer raised this complaint, and there is no charge of $100 under this account. The customer should have received a total refund of $67.53, as refunds are credited to the original payment method within 57 business days.

      If the customer believes the purchase was made using a different email address, we request that they share that email address so we can further assist them.

      Adobe Case: ADB-********-Z4Z9
      LASHARMA 

    • Initial Complaint

      Date:11/07/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried an Adobe trial free of charge and cancelled it within a day. Please see attached documentation. I am being continually harassed for payment. I formally request that Adobe cease and desist.

      Business Response

      Date: 11/11/2025

      Hi Team,

      Our records indicate that there is no active membership on the account. The customer will not get charge for any plan unless they purchase another.

      Case# ADB-42517257-C5W6
      (NIKHSHAR)

      Customer Answer

      Date: 11/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:11/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a monthly subscription I was getting for Adobe after effects. They were charging me $22 a month. Finally I decided to cancel and they hit me with this $57 fee to my credit card 0113. This was very deceptive as they hid this in the fine print over at Adobe. This is ridiculous. Please get my money back guys. They want to punish folks for cancelling. This is a free country.

      Business Response

      Date: 11/10/2025

      Apologies for the poor experience. After reviewing the customers account, we confirm that the ********************** After Effects subscription appears as canceled. As a gesture of goodwill, we have processed a refund of the cancellation fee of USD ***** for the recent billing. The amount will be credited to the customers original payment method within ************************* days.

      Additionally, please note that the Terms & Conditions were accepted by the customer prior to making the payment. These terms clearly outline the details of the plan. For further clarity on cancellation policies, the customer can refer to the following link:
      ********************************************************************

      Adobe Case# ADB-********-X6F2
      ***** (DIN32578)

    • Initial Complaint

      Date:11/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      access to apps was disabled due to an expired payment method. updating the payment method did not change access. I contacted customer service. I had an existing discounted rate for a creative cloud pro plan at ***** per month the *** told me to cancel the plan and re-enroll. I did. The cancellation killed my discounted rate AND I still have no access to the apps AND i've been charged for a different plan even though I'm locked out.I have a deadline and have wasted much time with customer service that actually made the situation worse. I've used Adobe products for over 20 years and they've only gotten worse in the last 5 or so. I am an award winning artist with a large social media following and find this situation absolutely appalling.

      Business Response

      Date: 11/11/2025

      Hi Team,

      We will reach out to the customer.

      Case# *****************
      (NIKHSHAR)

    • Initial Complaint

      Date:10/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adobe is charging me monthly and I do not have an active account with them and I can not find a way to talk to someone at Adobe to get this fixed. I told my bank to stop the payment and the payment still goes through. I am getting charged $30 a month and the only way I am finding to stop it is to close my bank account. I find this completely unacceptable in this day and age.

      Business Response

      Date: 11/03/2025

      Apologies for the poor experience. We will reach out to the customer directly to address his concerns.

      Adobe Case# ADB-********-H9D0
      ***** (DIN32578)

    • Initial Complaint

      Date:10/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to cancel my Adobe subscription with the account associated with ********************** but it seems impossible to do so.

      Business Response

      Date: 11/08/2025

      Hi Team,

      We have canceled the membership from the system. The customer will not get charged for the services unless purchased a new plan.

      Case# ADB-42475954-Y3B1
      (NIKHSHAR)

    • Initial Complaint

      Date:10/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adobe charged me $76.20 on my debit card without my authorization. This happened on October 23, 2025

      Business Response

      Date: 11/05/2025

      Apologies for the poor experience. We found that the customer had purchased the Acrobat Premium plan on October 16, 2025, through the Android store, which he cancelled online on October 25, 2025. According to the ****** and Android refund policy (****************************************************), if a customer cancels within 14 days of the initial purchase, the amount is refunded automatically. We will directly contact the customer via email to assist, as there is no registered card on which the refund can be processed.

      Adobe Case: ADB-********-W2B5
      LASHARMA

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