We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Services

Adobe Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

This profile includes complaints for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Adobe Systems, Inc. has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 917 total complaints in the last 3 years.
    • 340 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Adobe application Free trial back in May 2025. To use that free trial, it asked for a payment option and you needed to select a plan. As it was, Adobe never provided other option aside from the Yearly plan billed on a monthly basis at a discounted price. In addition to this, it was never mentioned that if you plan to cancel the subscription you may need to pay an early termination fee. The offer was misleading for me as it did not indicate the **** important notice like this should be included at the pop up information so as to inform potential new subscribers. In addition to this, the business deducted the subscription amount from my debit card without even sending any receipt or confirmatory email. "Adobe trapped customers into year-long subscriptions through hidden early termination fees and numerous cancellation hurdles,

      Business Response

      Date: 07/22/2025

      Apologize for the poor experience. Upon reviewing the customers account, there are no active subscriptions. The Acrobat Pro trial plans have been cancelled, and a refund of PHP ******** for the last months charge has been processed to the original payment method. The customer can expect to receive the refund within 57 business days. No further charges will be applied.

      Adobe Case# ADB-********-Z2W8
      ***** (DIN32578)

      Customer Answer

      Date: 07/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to suggest that Adobe should include the *** at their pop-up message before subscription so future customers has an idea of what they're subscribing in to. 

      Sincerely,

      Julla B

    • Initial Complaint

      Date:07/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for what I believed was a free trial of Adobe on June 6, 2025, intending to evaluate the service. I was unknowingly enrolled into an annual subscription with an early termination fee of over $100, which was not clearly disclosed.I attempted to cancel shortly after being charged for the first month ($22.03), but Adobe's agent refused to allow cancellation without penalty. I cited *** actions regarding deceptive auto-renewal practices, and the agent promised a callback from a manager between 710 PM EST (July 14). That call never occurred. So far I have been billed $22.03 for months of June and July 2025, with inability to cancel the charge as well as threat of hefty penalty of $100 (*****+ tax). This is predatory and deceptive behavior, and I am seeking a full cancellation with no penalty. I have filed an *** complaint and may pursue a dispute through my credit card issuer if not resolved promptly.

      Business Response

      Date: 07/17/2025

      Apologize for the poor experience. The customer's issues are already addressed. We have already cancelled the subscription of Acrobat Pro as requested without ETF and also, customer already acknowledged and appreciated the resolution.
       
      Additionally, Customer already been refunded the last month charge of ($22.03) as an exception. The credit will be processed on the original payment method within 5-7 business days.
       
      Adobe Case# ADB-********-S8R5
      ***** (DIN32578)

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 6, 2025, I began a free Adobe Acrobat Pro/AI trial with ****** linked to a prepaid card with no funds.On July 13, Adobe attempted to charge the account without warning or consent. The transaction failed.I immediately tried to cancel online, but found no direct "cancel" button. "Manage Plan" was the only option, but clicking it led to a block, requiring a payment method update. Adobe's help confirmed cancellation was behind this inaccessible button, forcing me to chat.Starting 12:03 AM PDT, the virtual assistant looped, failing to process my clear cancellation requests and directing me back to the blocked online ********* agent ******* (from 12:06 AM PDT) repeatedly ignored my unequivocal demands to cancel, continuously trying to upsell other Adobe products and significantly delaying the process.Even after cancellation was confirmed, my supervisor request was met with claims of unavailability and attempts to get my phone number, further prolonging the ordeal.The entire cancellation process was unreasonably difficult, with online options blocked and customer service designed to delay or deter cancellation. I felt compelled to report this, believing it violates the California Renewal Law.

      Business Response

      Date: 07/21/2025

      Apologize for the poor experience. Upon reviewing the customer's account, shows no active subscriptions. Both the Acrobat Pro and AI Assistant trial plans have been cancelled, and no further charges will apply to customer.
       
      ********************** Case# *****************
      ***** (DIN32578)

      Customer Answer

      Date: 07/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:07/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July ****** led me to believe I had to download Adobe to print my certificate for bankruptcy with the promise I can cancel within 7 days. I am 77 years old I am unable to figure out how to cancel. Then they say I have to pay a cancelation fee. I did not even want the product in the first place. I believed I had to download to get my certificate from *************. Please cancel this for me

      Business Response

      Date: 07/14/2025

      Apologize for the poor experience. Upon reviewing the customer's account, **** cancelled the subscriptions for Adobe AI Assistant and Acrobat Pro as requested. A confirmation email has also been sent to the customers registered email address.

      No further charges will apply, and no cancellation fee has been issued.

      Adobe Case# ADB-********-Q6B9
      ***** (DIN32578)

    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Adobe Support,I hope this message finds you well.We are writing to formally request an immediate refund for a VIP K-12 account that included *********************************************** licenses, which we purchased and paid in full on May 24, 2025.Although the licenses were initially activated, the account and all associated licenses were unexpectedly canceled within less than a month, without any prior notice, explanation, or violation of terms on our end.Given that this was an annual subscription, and the service was terminated prematurely and unilaterally from your side, we believe we are fully entitled to a full refund of the amount paid: $2,662.95 USD.Account and Transaction Details:Type: Adobe Admin Console (VIP K-12 Account)Number of Licenses: 500 Purchase Date: May 24, 2025 Transaction ID: ********** Institution Name: ******************************]Email Associated with the Account: [*******************************************************]We kindly request that you process the refund immediately or provide a written explanation regarding the cancellation and the status of our funds.Please consider this an urgent matter, and we would appreciate your response within the next 5 business ********* regards,

      Business Response

      Date: 07/16/2025

      Apologies for the poor experience. We will look into this issue and contact the customer directly to assist.

      ********************** Case: *****************
      LASHARMA

      Customer Answer

      Date: 07/17/2025

       
      Complaint: 23578736

      I am rejecting this response because:

      Sincerely,

      **** W. *****

      Dear Adobe Support Team,
      We are writing to formally demand an immediate and legal refund of the amount paid. Our contract was canceled without any valid evidence or justification, which we find unacceptable and highly unprofessional.
      Please note the following:
      We are a registered school in *****************, and Adobe conducts a full verification process before approving any educational institution.
      Our institution successfully passed Adobe's verification process and was approved as an official educational organization before purchasing the licenses.
      Therefore, we strongly request an urgent refund. If the refund process is not completed promptly, we will have no choice but to proceed with legal action against Adobe.
      Additionally, we seek clarification regarding the claim that organizations or individuals in ***** are committing fraud. We have absolutely no connection to such allegations. We are a legitimate, verified educational institution, and it is unreasonable for us to be penalized for unrelated actions.
      Please treat this matter as high priority and provide a clear response immediately.
      Sincerely,

       

      Business Response

      Date: 07/19/2025

      Apologies for the poor experience. Please ask the customer to share their K12 Email address so that we can check it. Adobe Fraud Investigations has terminated the account associated with ****************************** due to confirmed fraudulent activity.

      No refunds were issued upon termination due to the violation of Adobe's licensing terms and conditions.

      Adobe Case: ADB-********-L0P1
      LASHARMA

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2010, I purchased a lifetime license for ********************** Acrobat. The product was properly paid for and activated at the time, and I used it without any issues for years. However, approximately six months ago, the software began displaying messages stating that the license key had been revoked. While the program still opens, it constantly prompts me to enter a valid key and occasionally closes documents unexpectedly.I contacted Adobe Support, and the only solution offered was to provide proof of purchase. But were talking about a purchase made 15 years ago very few people keep receipts for such long periods, especially for a lifetime license, which by definition should not expire or be ************** appears that this was a deliberate deactivation of valid keys, likely based on the assumption that most users would be unable to prove their purchase after so long. Worse still, Adobe now only offers me subscription-based options (monthly or annual), which I consider an abusive practice.I paid a significant amount at the time for a perpetual license. Now, with no prior notice, I am being denied access to what I legally purchased and am being pressured to switch to a subscription model.I respectfully demand that my original license be reactivated, or that I be provided with a new perpetual key, as per the original agreement.

      Business Response

      Date: 07/20/2025

      Apologize for the poor experience. The team is already in contact with the customer and addressing his concerns.
       
      Adobe Case# ADB-********-G7C8
      ***** (DIN32578)

      Customer Answer

      Date: 07/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of 2025, I had a billing issue with Adobe. I chatted with a representative who assured me due to my inconvenience I would get my next months free. The next month respectively, I got charged for the monthly fee of 9.99 which took my account into the negative. I experienced a hardship due to being misinformed by an Adobe chat Representative. Im looking to recoup remedy for my damages to my account and my piece of mind. Attached is the email confirmation from Adobe in my email for the free months. I never got a free month and I was told that I would be compensated with free months.

      Business Response

      Date: 07/15/2025

      Apologies for the poor experience. We found that the customer had reached out to support in April 2025. At that time, both the advisor and the supervisor offered her Acrobat Pro at a discounted rate and informed her via email that three complimentary months would be added after she placed the order. However, the case was closed without any action being taken. Feedback has been shared with the advisor regarding this oversight. When the customer contacted us again in July, the advisor applied the three free months, and her next billing date is now 20 October 2025. 

      Adobe Case: ADB-********-N2D6
      LASHARMA 

    • Initial Complaint

      Date:07/08/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to adobe by mail at ****************************************, related to fees that were unauthorized to my credit card. the amount of fee's that i was charged is ******. I attempted to dispute as well with ********************** and my account was closed without resolution.All attempts to resloved this matter witht he customer service online chat has failed. i have no clue what account / email is related to the chargers to verify why i am bwing charged. i provided my email address and mailing address but was advised no accoout is linked to my info.

      Business Response

      Date: 07/16/2025

      Hi Team,

      We have found account on a Yahoo email which was not verified. We have processed the refund which will be credited within the next 5-7 business days.

      Refund# USD 440.86

      Case# ADB-40821036-F5J0
      (NIKHSHAR)

      Customer Answer

      Date: 07/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am requesting that the business send a copy of the refund to the email address listed in this complaint . 

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adobe would not let me cancel my subscription to photoshop without forcing me to give them a new credit card number to charge me $27.81 for a service I no longer use. They already charged me $34.49 on July 3rd for this same service and I am extremely unclear on why I was charged this much money or why I seem to have been charged to cancel my subscription. I would like a refund an explanation, but they do not have easily accessible customer service email or chat. I have paid over $60 for photoshop in the last week and do not use the service and wanted to cancel. It is not acceptable to be forced to give payment information to cancel a subscription you just paid for a few days ago.

      Business Response

      Date: 07/14/2025

      Apologies for the poor experience. We will directly contact the customer to help. We found that there were two separate Photoshop subscriptions active under the customer's ********************** ID. The first subscription was purchased in December 2024 and remained active, with a payment finally processed in July 2025 after several months of declined attempts. The second subscription was purchased on June 4, 2025, and was also billed in July. This overlap led to two charges$27.81 and $34.49. We understand that the customer was attempting to cancel the subscription, but when a payment is pending or declined from the banks end, our system is temporarily unable to process cancellations until the billing status updates, which usually takes up to 24 hours. Weve terminated both subscriptions and issued full refunds for both charges. These amounts $27.81 and $34.49, will be credited to the original payment method within 57 business days.

      Adobe Case: ADB-********-S6Q9
      LASHARMA

    • Initial Complaint

      Date:07/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed Adobe for one specific task. I signed up for the seven day trial and immediately canceled. Im noticing Im still getting billed every month, so I called. The Indian gal informs me that I only canceled one aspect of the subscription. That is extreme deception. So I told her to cancel all of it and she tells me theres a hefty fee to cancel. This is a scam and this is deception.

      Business Response

      Date: 07/04/2025

      Apologies for the poor experience. We found that the customer purchased a ***** free trial for AI Assistant for Acrobat on 21 May 2025 and cancelled it on 23 May 2025. Later, on 28 May 2025, the customer purchased a ***** free trial for Acrobat Pro, which was never cancelled.

      The customers have a ***** period of 14 days after the trial ends, and the customer can cancel their plan and get their money back. We understand that the customer could not cancel within the trial period, contacted support, but disconnected the call when the advisor placed the call on hold and was processing the cancellation without a fee. However, we have initiated a full refund as a goodwill gesture. The credit of $43.28 ($21.64*2) will be processed within 5-7 business days using the same payment method.

      Adobe Case: ADB-********-D8C9
      LASHARMA 

    Adobe Systems, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.