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Business Profile

Computer Services

Adobe Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Adobe Systems, Inc. has 12 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 202 Customer Reviews

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    Review Details

    • Adam G

      Date: 12/05/2025

      I would like to formally file a complaint against Adobe for predatory tactics preventing me from turning off auto renew for my Adobe Illustrator subscription. I initially started an Adobe trial that I forgot to cancel and was then locked into a year long subscription that I couldn't cancel without paying a hefty fee. Since this was my own fault for not cancelling I was fine with keeping the subscription active, but their platform has no option to turn off auto renew after the one year term of the contract without cancellation - I would be required to do it within the final month of the subscription. The fact that I can't opt in to say "I don't want this to continue" ahead of time is predatory and not transparent. Not only that, but they also have no available customer support to easily reach someone who can help consult for my predicament. As a mainstream service provider, there should be more measures in place to assist their customer base.

    • Benjamin F

      Date: 12/01/2025

      I tired to cancel my subscription and refund what was charged on the day of an unexpected auto renewal, to no surprise they have someone speaking rough English trying to keep me subscribed for over 10 minutes. I told them why I wanted to cancel and that I planned to resubscribe at a time I wasn't moving and it made more sense. They wouldn't let me do it, it got to the point I simply hung up. I said "I just want the refund" at least 10 times and she kept trying to offer different plans. After this experience I'll never give them another dollar, thank god they have some many competitors.

    • Kevin D

      Date: 11/24/2025

      When attempting to cancel my subscription, I had to say that I wanted to cancel it SEVEN times before they would actually do it.

    • John K

      Date: 11/10/2025

      They CHARGE you a ridiculous price when you try to cancel an annual plan that was paid monthly. I did not understand this when I signed up. This should have been made clear as day. F** this RIP OFF company.

    • Ellis B

      Date: 11/09/2025

      Charge $7.90 a month for a AI feature I specifically opted out of at the beginning of my subscription. Was promised a cancellation and a refund, but instead they charge me. Noticed in Nov 9 2025

    • Abbigale G

      Date: 10/29/2025

      I tried to sign up for a free trial to see what they offered & they attempted to charge the account same day. I have 6 emails from my bank about these attempted charges. Unacceptable.

    • Ent D

      Date: 10/27/2025

      I subscribed to the free trial to try ai but I found it extremely traumatizing and CANCELLED the trial SAME DAY. But then over several occassions I got emails for unsuccessful payment processing. At time I thought thats weird bc I cancelled it. This must be spam. But today on a whim I called customer service to verify the cancellation and they said I DID cancel my trial but I was still charged for $53.99 for another program that could have only been initiated during the FREE TRIAL PERIOD. I was confused but the *** made sure everything was cancelled out. I went to tithe my church today and I had no money in my account. I had to check i didnt know that adobe SUCCESSFULLY took money out my account this morning. I got a bunch of failed emails but not one email confirming successful transaction. Adobe has some scandlous billing processes and demonic ai. Literally the ai took a positive prompt and turned into DEATH. That is TRAUMATIZING! I HATE ADOBE AI for what it showed. But then for then on their business side to prompt all these features for free trial and then when u go thru the **** to cancel free trial and succeed they STILL hook you to something. There is NOTHING technologically savvy about being slick over a trashy product. Now my funds are being delayed which I intentionally was avoiding by cancelling free trial SAME DAY i signed up for it

    • K. C

      Date: 10/26/2025

      Adobe's pricing practices are completely unethical. There was no communication and they raised their annual fee up $588 and automatically charged my card. I'm enraged that a company can get away with this nonsense. Pure GREED!!!

    • Kristen W

      Date: 10/23/2025

      Adode will not let you cancel on their site, when you go to the cancellation page, it gives you an error message. I am on an updated browser with a brand new computer, so it's not anything on my end. I had to call and through to customer support, wait *********************************************************** 10 times on other subscription products in order to cancel. My free trial ends in 4 days and im still not convinced I wont be charged.

    • Maria S

      Date: 10/20/2025

      I know Adobe is a leader in Design Software but their subscription and cancellation services are incredibly sketchy and employ a number of what is termed in User Experience "dark patterns" that trip the user up as you either sign up or attempt to cancel. As a result, the unsuspecting user will end up with reoccurring charges they did not consent to or double charges for selecting incorrect plan. The process of cancelling or selecting a plan involves many confusing, misleading steps to set the user up and if you need assistance to cancel, not only is cancel pretty difficult to surface, they clearly prioritize Enterprise accounts over individuals. Design software aside, if I could give ZERO stars, I would. Canva and Figma or better more human-centered experiences that don't TRICK you into giving them your money.

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