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Business Profile

Computer Services

Adobe Systems, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

This profile includes complaints for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Adobe Systems, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 941 total complaints in the last 3 years.
    • 330 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought Adobe Photoshop about five or six months ago( I think that is right). I called them several times for assistance. I called late one night and the customer service rep said he was going to cancel what was on my screen. I do not know very much about PS and assumed he would be able to pull up my work after he canceled. But it turned out that all my hard work was gone. It was 1 am and I had a huge amount of work to do besides the PS work. I got upset, nothing crazy or yelling or anything like that. He showed no remorse. Strangely, a couple of days later I got a call from a women at 9pm who was from photoshop and they gave me a month of free services. I thought that was awesome and responsible. But a week or so later when I called them for support they would not answer my call. I have tried several times since and I think they blocked my calls. I pay ****** a month for this service and really need customer service help....I hope you can resolve this and that the magnitude of their business won't be a problem... If they felt I was calling to much maybe we can put parameters around how much I call. Hope to work this out...It didn't seem like I was misusing the service...

      Business Response

      Date: 01/26/2023

      Business Response /* (1000, 8, 2023/01/04) */
      Apologies for the poor experience. Our records indicate the customer was able to contact support and their issue was resolved.

      Adobe Case #******************
      ******

    • Initial Complaint

      Date:12/10/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was unaware I was paying monthly for a ********* plan I never used, with an email I haven't had access to for months. Tried to contact business through the chat to get it rectified and the representative left the conversation without refund or assistance.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 8, 2023/01/02) */
      Apologies for the poor experience and for the delay. We will directly reach out to the customer to assist on his email.

      Adobe Case: *****************
      ********


      Consumer Response /* (2000, 10, 2023/01/09) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    Adobe Systems, Inc. is NOT a BBB Accredited Business.

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