Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  CBS Interactive Inc

  9920 Corporate Campus Suite 1000 , Lousiville, KY 40223

• 

  CBS Interactive Inc.

  1401 W Cypress Creek Rd STE 200 Fort Lauderdale, FL 33309

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is possibly difficult to figure out how to cancel my subscription. Paramount+ says my subscription was purchased through **** and therefore I need to go to ****. On my **** account I have no added subscriptions. Paramount+ offers articles for people to read to help them figure out how to cancel based on how they first opened their subscription 1 million yearsago, as if that is a piece of relevant information in the forefront of everyones minds. I am stuck paying for something that I want to cancel because I have no resources in which to cancel. If Im dead, will they continue to build my estate because Paramount+ cant seem to figure out how to cancel a subscription without the critical information ofwhat store did you purchase it from? Give me a break.

  Business Response

  Date: 08/25/2025

  Dear *******,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Since you signed up for Paramount+ through a Roku device, we're unable to manage your account. (We can only manage accounts created directly through ******************************) 
  
  To cancel your Paramount+ subscription, just follow the instructions for Roku listed here: ************************.
  
  If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact **** directly for further assistance by visiting ************************.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue.
  
  Regards,
  Paramount+  Customer Service

• Initial Complaint

  Date:08/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When try to contact Paramount + by phone, online, or by chat can only get responses by AI and does not answer or allow me access for Paramount + which already paid for to stream this service. When go onto either TV asks which payment plan I want and for which device. Already paid for it and thought covered both my TVs but this app states have to have a code that does not exist and pay for all devuces and everyone in my family! Already paid for this streaming subscription. When try to contact Paramount + only get a response stating that I will only get a email from Paramount + since a U.S. citizen.Get the email which states to create a account and pay for it on one or another way (again!)Cannot trust Paramount and cannot get Paramount + which got before! They need to fix these issues and quit relying upon faulty AI solutions like these!

  Business Response

  Date: 08/25/2025

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
   
  We've researched your case and saw a member of our ************* team sent you an email on 08/23/2025 regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET.
   
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
   
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw that Paramount Plus offers a 50% discount for military veterans. being retired in my late seventies and prices keep climbing and income stays the same, I wanted to take advantage of their discount and cancel Dish Network. On August 9th 2025 I was confirmed military eligible and was provided a discount code. I continued applying for the account, added my discount code and when it came time for the amount to pay, it showed that I have to agree to the full price minus any discounts or promotions. I assumed I would get the discount. On August 21st, I happened to go on my credit card website and saw that Paramount + charged me the full price. Paramount does not have a customer service phone number and all I could do is send a message or chat. The chat employee said to simply cancel my subscription and re-apply. I asked back if I will get refunded. He never answered back. I remembered in the terms that they do not refund any moneys once the 7 day trial is over. I didn't cancel yet for fear of losing the $132.41 for year subscription. I thought I would try sending a message but still no response. At first I asked for a 50% refund to equal the military discount, but now with next to nothing for customer service to correct the problem, I would prefer to get a full refund.

  Business Response

  Date: 08/25/2025

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Our records show you had an online chat with a **************** Representative on 08/21/2025. They did respond to your inquiry about a refund, but did not receive a response back. After asking several times if you were still there, they had to disconnect the chat.
  
  Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.
  
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 08/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was buying 2 shirts for my daughter. There was a promo code for 40% off shirts i added.. It said the amount with the added promo.After I paid, it had switched it to without the promo. Along with two orders being placed when I only placed one. Mind you these orders a $60 order. So now i'm out a hundred and twenty dollars when I was originally only supposed to be charged $39 with the promo. It has been over five days and paramount will not get back to me.

  Business Response

  Date: 08/18/2025

  Dear Markie,
  
  Thank you for reaching out to us about the issue encountered, we sincerely apologize for the inconvenience. Our review of this case has determined the message to be unrelated to Paramount+ streaming and therefore we are unable to assist.
  
  If you have further questions regarding an order via the Paramount Shop, please contact their customer support team directly for further assistance using the information below:
  
  **********************************************************************************
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was purchasing tshirts using their *peaksavings discount code for 40% off but it kicked my code out and processed my order for full price. i immediately emailed customer service for a price adjustment or to simply cancel the order. No response. i get a shipping notification then that the order shipped 2 days later. i've sent 5 messages to them asking for support and have yet to get a response. this is Paramount Shop in particular. this is awful customer service.

  Business Response

  Date: 08/14/2025

  Dear *******,
  
  Thank you for reaching out to us about the issue encountered, we sincerely apologize for the inconvenience. Our review of this case has determined the message to be unrelated to Paramount+ streaming and therefore we are unable to assist.
  
  If you have further questions regarding an order via the Paramount Shop, please contact their customer support team directly for further assistance using the information below:
  
  **********************************************************************************
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled streaming service with this company , several months went by with no issues or charges to my credit card. December 2024 was the last charge made and paid. Then last month, starting on July 9th I was charged $12.99, July 10th-$.99 twice, July 11th-$.99 4 times, July 12th- $.99 3 times, July 12th-$1.10, July 14th 1 charge for $1.08, 1 charge for $1.05, 14th-4 charges for $.99, the 15th for 1 charge of $.99, the 16th 1 charge of $.99, the 25th 4 charges of $12.99. I tried contacting this company but when I closed the account I deleted my email, password and closed the account on ********************** which I could then not contact as I did not have that info any longer. I contacted my credit card company and put a stop on the card. Paramount+ has continued to attempt to charge me anywhere from $.99 to $12.99 with no luck. Today I asked the credit card company to look into this for me, try to get my $85.09 returned to me and I requested correct credit card to be deactivated and a new card issued. I will not longer do business with Paramount + because they committed fraud they continues to take what was a normal monthly payment 5 times with other miscellaneous test charges.

  Business Response

  Date: 08/14/2025

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.
  
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 09/02/2025

  I contacted Paramount+ after I recieved your email irecting me to contact them. I furnished all the information the requested and also sent the attachemnt showing the charged they made to my credit card. After a lot of back and forth, they are still claiming that they are unable to locate the account. Yet, they still managed to charge my credit card and I sent them the attachment of the statement for July. They advised me to contact my credit card company in the event of potential fraud. This is fraud directly made by them themselves. I have been in touch with my credit card company and they did reverse the charges made back to my account. However, my concern is that Paramount+ is not taking resposibility for the charges their company made. What happens if I choose to open another account with them in order to view certain shows I wish to watch however I do not want daily ******** for this? They are to charge one amount once a month. That was not the case for July after no charges made on my account for several months. Pleas advise how I can handle this. I am at my wit's end trying to deal with them. 

  Business Response

  Date: 09/03/2025

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any account issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM MST to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ Customer Service
  

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today August 11, 2025 I purchased a one month subscription for Paramount Plus streaming service. I got the $12.99 tier wich is advertised in the web page and app as having "No ads (except for live TV)". I got this service tier SPECIFICALLY because it was advertised as having no ads and had no intention of using it for live TV. However, the first time I opened the app and attempted to watch a show (the first episode of SpongeBob, a cartoon that first aired in the early 2000s, clearly not live TV) I was shown at least one skippable ad and one skippable ad. I don't know hamy many ads are presented because I immediately closed the app. This is a clear case of false advertising and a want a refund for the full price of the subscription $12.99 (which I have already canceled the renewal). The purchase was done though the ****** Play Store.

  Business Response

  Date: 08/12/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with seeing commercials on a Premium plan. We apologize for the inconvenience and any confusion this may have caused.
  
  Premium subscribers enjoy the majority of on-demand content free from promotions; however, select shows will include brief promotional interruptions or a quick trailer to keep you updated on our programming. For more info, visit: *******************************.
  
  We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter.  Additionally, your feedback has been passed along to our product team for consideration.
  
  In regards to your refund request, you signed up through ****** Play and we are therefore unable to manage your account.
  
  If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ****** Play directly for further assistance using the information below:
  
  **************
  *************************************
  
  Regards,
  Paramount+ Customer Service
  
  
  
  
  

• Initial Complaint

  Date:08/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Excuse me. I have a complaint to make regarding one of your shows on Paramont + with the title "WWII's Most Daring Raids". Many of the shows points have recently been proven historically accurate with the rise in awareness & digging into Israel's Influence over countries ******************** are taking severe offense to things like this that designed to brag about how White people killed White people as if war is ever a good thing to brag about. It is demeaning & disrespectful of the German ***************** heavy mental abuse on not only them but all people European descendant & other nations such as Japanese as the show is handled in an entertaining way as if were just all laughs & giggles. I recommend the show be taken down to avoid further attention from the public ************** being targeted. If i do not see any results from this complaint. We'll have to, with regret, take further actions. Thank you for your time.

  Business Response

  Date: 08/11/2025

  Dear ******,
  
  Thank you for expressing your concerns. We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter.  Weve also passed your feedback along to our product team.
  
  Again, thank you for reaching out to us about this.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a season pass for season 2 of Ghosts through ******. The season pass is stated to include all episodes in the ********* purchase includes viewing rights to ALL episodes in Season 2. This includes Season 2 - Episode 10. Paramount+ has illegally restricted me from viewing this episode AFTER I have paid for the right to view it by restricting it to Paramount+ subscribers ******* law, as per the terms of the Season Pass for Ghosts Season2 which I have purchased, I must be allowed to watch the broadcasted version of this episode. If there is a version with bonus material that is restricted to certain subscribers only that is fine, but my purchase of the season pass legally entitles me to watch the broadcast version. I have paid for it. My money was taken. Anything less than allowing me to watch this episode constitutes false advertising and fraud, and I will file complaints with all applicable regulatory agencies. I reserve the right to file criminal complaints for fraud, and to seek monetary damages in ******** money was tendered, and Paramount+ is now obligated to honor the terms of the purchased season pass.

  Business Response

  Date: 08/07/2025

  Dear *****,
  
  Thank you for reaching out to us about the issue encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Due to licensing restrictions, there will be times when shows, movies and/or episodes are only available directly through Paramount+. For further assistance, you'll need to contact ****** directly, as the content was purchased via ******. The ****** support team can be reached by calling ************** or visiting ******************************* for assistance.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23716059
  
  I am rejecting this response because:
  Paramount+ is well aware of Amazons practice of selling a season pass to consumers allowing us to view content. 
  

  Allowing ****** to sell access to this content, for which they are paid and then not allowing the purchasing party to access the content is fraud. It crosses state lines, and involves credit card charges. ****** will likely wind up in court as well, but at the end of the day the content belong to Paramount, Paramount is allowing the access to be sold, and Paramount is, by their own admission here, knowingly refusing to allow the purchased access to take place. The ball is in Paramounts court.

  It is up to Paramount+ to deal with this illegal situation. Should they choose to not stop committing fraud, I will need to take the next step and start reporting to legal authorities. 
  

  Every single person who has made this purchase has been defrauded. This is an easily definable class for class action.

  Furthermore, it will not be difficult to determine through discovery how many other season passes for other shows have been sold in a similarly fraudulent manner.

  if Paramount+ wishes to create a special non-broadcast version of the episode which is restricted that is fine, but the broadcast version is part of the season pass. Allowing something to be sold to customers across the country, and then not allowing the customers to access what has been sold to them, is fraud. I will pursue this fraud to the fullest extent of the law.

  Sincerely,
  
  ***** *****

  Business Response

  Date: 08/08/2025

  Dear *****,
  Thank you for reaching out to us about the issue encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  We took a look at Amazon Prime Video's page for Ghost, and while on our page, Season 2 Episode 9 and Episode 10 are separate episodes (two parts), it appears to be combined as one episode (Episode 9) on their site, with Episode 10 being a Bonus Cut of the second part. However, we are not Amazon, so it is best to contact them directly for confirmation of this. The ****** support team can be reached by calling ************** or visiting **************************************** assistance.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day free trial and canceled my subscription on day 6 of the trial. I then noticed that on day 6 I was charged $12.99 for a monthly subscription. I called customer service and was told there was no record of my account, and that perhaps my account was billed by one of their third-party pulling companies. **************** emailed me requesting my information which I provided, and I was then told that I was charged because my account was still active. I sent them a screen shot of my account page showing that it was inactive. Their response was that I failed to cancel my subscription 2 days prior to renewal which is why I would continue to be charged until I canceled. I again reiterated that I did cancel, and I did so on day 6 of a free trial that allowed me 7 days of use, so I felt the charge was wrongful and I requested a refund. Their response was that their policy does not allow for refunds so it was denied. I requested that the issue be escalated, and was then issued a partial refund if $12.54, with an explanation that it was a prorated amount. I asked for an explanation of charges and why the company was entitled to keep $0.45 from a wrongful charge, and have been provided with no answer. This company has deceitful practices and is pilfering money from customers under the false pretense of a free trial.

  Business Response

  Date: 08/18/2025

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with your account. After researching your case, we can confirm that your 7-day free trial started on 07/29/25, and your subscription was canceled on 08/05/25 after the free trial had ended and you'd been charged. However, as a courtesy, a refund was issued on 08/06/25 of $12.54, and an additional refund in the amount of $0.45 was issued on 08/07/25 and a confirmation email was sent.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. 
  
  Have a great day!
  
  Regards,
  Paramount+ ****************