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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 855 total complaints in the last 3 years.
    • 206 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I searched for the ******** game today and saw it will be available on Paramount+. When I subscribed, I saw footnotes that only local games are available. If that was advertised upfront, I would not have subscribed. It is false advertisement and deceptive. I want a refund.

      Business Response

      Date: 09/08/2025

      Dear Amberetta,

      Thank you for reaching out to us about the issue you encountered with streaming. We understand how frustrating this must have been and we sincerely apologize for any confusion. When subscribing, it clearly states that one of the perks of the Premium plan is access to your local CBS station. The screenshot you provided shows a ****** search saying the Steelers game is available via Paramount+, which is true. However, we don't have control over ****** not including that it would only be available to those who would see it on their local CBS station. 

      As a one-time courtesy, we issued a refund in the amount of $59.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription and you'll receive a confirmation email in the next 24 hours.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. 

      Have a great day!

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 09/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Amberetta *******

    • Initial Complaint

      Date:09/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called the multiple times the streaming service is terrible it buffers all the time I have all the other streaming services and a 5 gig fiber connection and it works just fine Paramount plus does not I am very upset with this company and they won't solve my problem Paramount plus is a scam

      Business Response

      Date: 09/08/2025

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
       
      We've researched your case and saw a member of our ************* team sent you an email on 08/13/2025 regarding your streaming issue providing detailed troubleshooting steps. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET.
       
      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
       
      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:09/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to contact US customer support outside of business hours despite promising 24/7 chat.

      Business Response

      Date: 09/05/2025

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience and any confusion.

      Our **************** team is not available 24/7. Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further. They can be reached via chat online between the same hours. 

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:09/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a year long subscription with paramount + in anticipation for the *** deal happening in 2026. However, the service is completely unusable and the company offers no refunds. The app constantly crashes or kicks you out of a movie every few seconds to minutes. This makes watching anything impossible. They say its internet issues, but no other streaming service has this issue. My internet is not the problem. A business should not be allowed to get away with offering a product that simply does not work. This is the worst I have ever experienced, and a simple ****** search will prove that I am not the only person experiencing this problem.

      Business Response

      Date: 09/03/2025

      Dear *******,

      Thank you for reaching out to us about the issue encountered with streaming. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate your account with the provided information. Please call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET, and wed be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:08/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paramount+ has taken money from my bank card, and I have never purchased a subscription with them. There is no way to cancel the subscription and there is no way to contact them except a chat bot that sends dead links. They're attempting to take $14.99/mo. I am unemployed and surviving day to day. $15 means something to me.

      Business Response

      Date: 09/03/2025

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Our records show that you started a chat online with a representative from our **************** team on 08/31/2025, but when they asked for more information to locate the charge, they did not receive a response back. After several attempts to get a response, they had to disconnect the chat. Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:08/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I SIGNED UP FOR PARAMOUNT'S 7 DAY TRIAL ON A ******* AD. I GAVE THEM MY DEBIT CARD INFORMATION. I TRIED 10 TIMES TO LOG IN,,,, CANNOT !!!!!! WHY CAN'T THEIR EQUIPMENT RECOGNIZE MY EQUIPMENT ????? I ATTEMPTED TO REACH CUSTOMER SERVICE.... CANNOT BECAUSE THEY ARE CLOSED !!!!!!!!!!!!!!??????????????????? A BIG FAT MESS.IRRESPONSIBLE SERVICE !!!! TANTAMOUNT TO FRAUD. CANNOT EVEN USE THEIR RIDICULOUS HELP PAGE TO SUBMIT FACTS !!!!!!! BEYOND SILLY !!!!!! WORSE THAN TOTALLY RIDICULOUS !!!!! DISRESPECTFUL.

      Business Response

      Date: 09/03/2025

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Our records show that as of the evening of 08/30/2025, you were able to successfully sign into your account and stream content. If you still need assistance, please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. 

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:08/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paramount + has removed the ability to cancel subscription thru app or website. Somehow my account was signed up with ***** device even though I don't own one or have an Apple ID. Their only way to cancel was thru the iTunes store that I don't have access to. By law there should be an easy way to cancel subscriptions thru app or website

      Business Response

      Date: 08/28/2025

      Dear ****,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience and any confusion.

      We haven't removed the ability to cancel, however, how you can cancel is determined by how you originally signed up. You can only manage your account via the platform you signed up through. For example, customers who sign up directly through ****************************** can only manage their account through ******************************. If they go to the app, they'll receive a message advising them to go to the website.

      In your case, you signed up through iTunes, which means you must manage your subscription through iTunes. Our records show this subscription was successfully canceled and will expire on your next billing date, but if you need further assistance, we recommend contacting ***** directly using the information below:
      -Visit ***************** or download the Apple Support app in the App Store.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:08/25/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been being charged for two subscriptions and when I pointed this out they did not help me locate the duplicate charge and said they were not able to find it even though the charge was through their system.

      Business Response

      Date: 08/25/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered with your billing. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result found an Essential subscription was created on 03/28/25 with a different email address, maybe a typo email, gr.t*rn*r126*2@*********, 10 days after the Premium subscription had been created.


      Typically, we have a no refund policy, however, as a one-time courtesy, we've issued a refund in the amount of $39.65. Please allow 7 to 10 days for processing to your financial institution. We've also canceled the Essential subscription and you'll receive a confirmation email in the next 24 hours.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

      Have a great day!

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 08/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:08/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are Paramount + customers for many years now. In July I started getting emails that the payment is not going through. But we checked our Bank account and the payments are coming out. This is also happening with *****************. There is no phone number on their website to call and talk to them and their customer service page doesn't allow for this problem and it just a bunch of pre-programed answers.Thank you for your help with this matter,****** ********

      Business Response

      Date: 08/25/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further. (Please note, this contact information is also in the email sent to you advising to update your billing information, per the screenshot of said email you provided.) You can also chat with a customer service representative online via ******************************, if you prefer.

      Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 08/25/2025

      Better Business Bureau:
      I was able to talk with a person at Paramount+ and there was a 2nd acct open with MY email, they closed it and credited back the $7.99 and updated our payment info. Thank you. I was concerned that the emails were a SPAM attempt. And since I could not verify the phone online, I didn't want to call it.
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      Thank you again,

      ****** ********

    • Initial Complaint

      Date:08/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is possibly difficult to figure out how to cancel my subscription. Paramount+ says my subscription was purchased through **** and therefore I need to go to ****. On my **** account I have no added subscriptions. Paramount+ offers articles for people to read to help them figure out how to cancel based on how they first opened their subscription 1 million yearsago, as if that is a piece of relevant information in the forefront of everyones minds. I am stuck paying for something that I want to cancel because I have no resources in which to cancel. If Im dead, will they continue to build my estate because Paramount+ cant seem to figure out how to cancel a subscription without the critical information ofwhat store did you purchase it from? Give me a break.

      Business Response

      Date: 08/25/2025

      Dear *******,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Since you signed up for Paramount+ through a Roku device, we're unable to manage your account. (We can only manage accounts created directly through ******************************) 

      To cancel your Paramount+ subscription, just follow the instructions for Roku listed here: ************************.

      If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact **** directly for further assistance by visiting ************************.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue.

      Regards,
      Paramount+  Customer Service

    Paramount+ is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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