Business Profile

Streaming Service

Paramount+

Headquarters

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Important information

Customer Complaint:
BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

855 total complaints in the last 3 years.
206 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/19/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a Paramount+ subscriber in the past but eventually cancelled my subscription. Months later, in November 2024, the subscription was restarted without my knowledge and began billing my credit card. I did not catch this until September 2025. I was billed for 11 months. I had no knowledge of this subscription and never used the service during that time. When I contacted Customer Support at ********************** for a full refund, they refused to refund me for the full amount, offering no refund at first but eventually offering a 3 month refund. When I pressed the issue, **************** said they would escalate my issue and contact me by email. I received an email stating I would be refunded for ONE month.
Business Response
Date: 09/22/2025
Dear *****,

Thank you for reaching out to us about the issue encountered with your subscription. We understand how frustrating this must have been and we sincerely apologize for the inconvenience.

We are unable to refund the full $65.89 because whether the subscription was being used or not, we continue to bill for a subscription until if and when it's canceled. Also, the only way a subscription can be reactivated is for you (or someone with access to your account information) to sign into your ****************************** account with your email address and password and reactivate it.

However, a courtesy credit in the amount of $29.95 has been applied to your account (as our **************** team already refunded $5.99). Please allow 7 to 10 days for processing to your financial institution. Please note, these refunds have been provided as a one-time courtesy, as when you sign up for Paramount+ you agree to our Terms Of Use, ***************************************************************, which includes a no-refund policy, so no further refunds will be issued for this matter.

Your experience with Paramount+ is very important to us.

Have a great day!

Regards,
Paramount+ ****************
Customer Answer
Date: 09/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***********
Initial Complaint
Date:09/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Paramount+ for unauthorized, recurring charges to my credit card. My **** card (ending in 5110) has been charged twice a month, without my consent, since at least June 2025. I cannot access any subscription and had previously attempted to cancel what I believe was a free trial.On September 19, 2025, I spent over two hours in multiple chat sessions with your customer support team to resolve this issue. The agents, ****** D, **** R, and Andrio H, were unable to provide adequate assistance.Throughout the conversations, I repeatedly provided my full name, address, and the last four digits of my credit card. I even sent a screenshot clearly showing the dates and amounts of the unauthorized charges, including $0.99, $7.99, and $12.99. The agents were initially unresponsive, and the chat sessions were frequently disconnected, forcing me to start over multiple times.When an agent finally located the account, it was linked to a "masked" email address I couldn't identify, which made it impossible for me to verify ownership or access the account myself.Despite my clear request to cancel all subscriptions and receive a full refund for all unauthorized charges, the agent refused. They first offered a "courtesy" pro-rated refund of $9.19 and then a refund for only the latest charge of $12.99. The agent's refusal to issue a full refund and their advice to "reach out to your banking institution for further assistance" is an unacceptable evasion of responsibility. Paramount+ is directly responsible for these fraudulent charges and must take action. I request a full refund ($38.94) for all charges made to my credit card ending in 5110 since June 2025, and the immediate and permanent cancellation of any and all subscriptions associated with me or this card.
Business Response
Date: 09/19/2025
Dear ****,

Thank you for reaching out to us about the issue encountered with billing. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. After researching your case, we are unable to issue a refund for the requested amount as it appears to be a fraud claim, meaning the charges were made fraudulently without your authorization. We kindly suggest you contact your financial institution to investigate this matter.

Your experience with Paramount+ is very important to us.

Have a great day!

Regards,
Paramount+ ****************
Customer Answer
Date: 09/20/2025

Complaint: 23909037

I am rejecting this response because the fraud appears to have been conducted by Paramount+, who is responsible for crediting my account.

Sincerely,
**** *******
Initial Complaint
Date:09/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 17, 2025, I signed up for a one year Paramount+ subscription. My husband spent 6 hours this morning trying to activate the subscription on our Roku device and television. He used Paramount's "chat" feature, Roku's chat feature, and also (at the Paramount's **** request) called **********. We had signed up from a link on ******* website. ***** told us they could not resolve the issue - only Paramount could. There appears to be absolutely zero customer service, so we have now (September 18, 2025) cancelled the subscription. We expect to receive either a complete refund of the $29.99 or actually receive the service they have charged us for. By the way, I attempted to return their email with a message, and that was returned to me. This is fraud to charge money for absolutely nothing.
Business Response
Date: 09/19/2025
Dear ****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.

Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer Answer
Date: 09/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
My husband called the number provided and spoke with ******. She was extremely helpful. If we had spoken with her initially, I don't think we would have had an issue.
Thank you for your help.

Sincerely,

**** ******
Initial Complaint
Date:09/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was checking my bank statements and noticed that I have been paying for an active subscription for the past eight months, even though I have not used it. The account is completely inactive, I havent enjoyed the service, and it has taken a total of $114.64 I have been struggling financially, and I was unaware that this subscription was still active and deducting money from my account. When I first contacted support, they refused to refund me. Instead, they offered two free months and started advertising their shows to me. I have not watched a single movie or show on Paramount during these past eight months, so why would I start now? All I want is my refund.They then offered me only $11 back, despite the subscription costing $14.33 per month and my total loss being $114. That is unfair and feels like they are trying to mock me. When I contacted another agent and asked to expedite my concern, they refunded me just three months out of the eight.I want to emphasize that I have been paying for this service for eight months without using it even once. I am requesting a full refund, as this feels like a shady business practice.
Business Response
Date: 09/16/2025
Dear O,

Thank you for reaching out to us about the issue encountered with your subscription. We understand how frustrating this must have been and we sincerely apologize for the inconvenience.

We are unable to refund the full $71.64 because whether the subscription was being used or not, we continue to bill for a subscription until if and when it's canceled, which is stated on the sign up page where you enter billing information, along with when the free trial ends. The next billing date is also visible on ****************************** by logging in and going to Manage Account.

However, a courtesy credit in the amount of $42.66 has been applied to your account. Please allow 7 to 10 days for processing to your financial institution. Please note, these refunds have been provided as a one-time courtesy, as when you sign up for Paramount+ you agree to our Terms Of Use, ***************************************************************, which includes a no-refund policy, so no further refunds will be issued for this matter.

Your experience with Paramount+ is very important to us.

Have a great day!

Regards,
Paramount+ ****************
Initial Complaint
Date:09/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About 30 minutes ago on sept 14th I purchased a subscription to Paramount+ because I wanted to watch the Ravens game. I asked ****** where can I watch it and it told me Paramount+ so I signed up for a year because its half as much if you do it that way instead of paying month to month. When After I paid I found out that you can only watch LOCAL games so I called and they refused to give me a refund. I had the account for maybe 7 minutes. This is embarrassing but $65 is a lot of money for me and I just wasted it. I don't think its right for them to mislead customers. There is no reason for a billion dollar company to not give refunds on unused and unwanted service other than the product must be trash. I won't get my money back but maybe a few people reading this will choose AppleTv or ******* instead.
Business Response
Date: 09/15/2025
Dear *****,

Thank you for reaching out to us about the issue you encountered with your refund request. We understand how frustrating this must have been and we sincerely apologize for the inconvenience.

When creating a subscription, our site clearly states that one of the perks of the Premium subscription is access to your live local CBS station. We can't control that ****** doesn't include the information when saying games are available via Paramount+.

As a one-time courtesy, we issued a refund in the amount of $64.56. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription and you'll receive a confirmation email in the next 24 hours.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Initial Complaint
Date:09/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for paramount plus where they had a promotion going for 1 year free I have since been shut off three times refunded once because somehow they switched me to an annual plan and charged me 60 bucks. And now I'm back on a monthly plan and after one month of supposedly having a year free I am back to being shut off
Business Response
Date: 09/15/2025
Dear ****,

Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

Wed like to make this right and assist with any billing issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM CT to the phone number you provided here.

Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:09/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had no choice but to delete my Paramount+ account because I cannot update my email address without getting an end result to the old email addressthat's already been deleted and I can't retrieve, how ridiculous is this Paramount+. I want my credit card deleted off of my account and I want my account closed and I don't know what to do because there's no customerservice support to get any help with.
Business Response
Date: 09/12/2025
Dear *******,

Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $12.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription and you'll receive a confirmation email in the next 24 hours.

If you would like to exercise your privacy rights under applicable law, please visit our ********************* (*************************************************************) available in our Privacy Policy.

Your experience with Paramount+ is very important to us and we hope this resolves the issue.

Have a great day!

Regards,
Paramount+ ****************
Customer Answer
Date: 09/12/2025
Better Business Bureau:

I have reviewed the business response and I accept it as long as they keep to their word because this should've never happened. This is poor business practice, and I will never do individual apps ever again too many problems.

Sincerely,

******* ******
Initial Complaint
Date:09/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paramount Subscription was canceled the same day of the charge. It was charged while it was unlocked. No notification given prior to the charge. Charge is unauthorized. Requested a refund and was denied and only offered a free month. I requested to revoke access and my money back from the email I received. I have further escalated this refund to my bank.
Business Response
Date: 09/09/2025
Dear ******,

Thank you for reaching out to us about the issue you encountered with your account. After researching your case, we can confirm that a prorated refund in the amount of $12.76 was issued via our **************** team earlier today, 09/09/2025, and a confirmation email was sent. (Please note, since a refund was issued, your subscription was canceled effective immediately.)

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please respond to the email from our **************** team.

Have a great day!

Regards,
Paramount+ ****************
Initial Complaint
Date:09/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today's Date is 9.7.25. The problem has been going on since the preseason for the *** football games has been in play. Today was the first real game. I went Paramount Plus specifically to watch the ******************* play. I could not watch any of the preseason games and even missed today's game. Paramount Plus has been trying to rectify the situation. [see Attachment Paramount Plus Account]Then, it goes to ***, who tells me to finish watching the game on Fubo. (That is false advertisement on **** part.) [see Attachment ***]Fubo charges $89,99 per month but if you're Latino, you can get it for $14.99 a month. (That is discrimination on Fubos part.) [see Attachment Fubo.]The last attachment is my IP address and it says I am in ******, ****. However, I am not. I am located in *************, ** which is part of the Pittsburgh Metroplitan Area. Therefore, I should get the ******************* games.Thank you and please advise on what how I should proceed with this. I am a born and raised ******************* fan who paid for a service to be able to watch them play.****** ********
Business Response
Date: 09/08/2025
Dear *****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

We've researched your case and saw a member of our ************* team sent you an email on 09/08/2025 regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET.

Your experience with Paramount+ is very important to us and we hope we can resolve the issue.

Regards,
Paramount+ ****************
Customer Answer
Date: 09/10/2025
Complaint: 23851905

I am rejecting this response because: I've been dealing with the company for a while on this matter to no avail. I don't understand why something can't be done since *** is the only one that will show the ******************* games. This is why I went to Paramount Plus in the first place.

The company asked for my IP address information and I did try to change my IP address but unfortunately ********* doesn't offer the application "Maps" any longer so I am at a standstill with that.

I specificallty wanted Paramount Plus so that I could watch the Steelers games when I want to. I am a part of Pittsburgh Metroplitan area and should be able to view the games at will.

The company should offer more to me and any other customer that is going through the same type of thing when they wish to watch their *** choice of games or other sports teams.

Sincerely,

***** ********
Business Response
Date: 09/10/2025
Dear *****,

Thank you for your response.
Per the email from a member our ************* team sent you an email on 09/08/2025, we're unable to assist with IP issues on desktops/laptops, and you were advised to contact your internet service provider, as they can assist with desktop/laptop IP issues. We also can't offer any more of a discount for the inconvenience, than we already have.

If you have a different device that you can use to stream, we're happy to help troubleshoot the issue. Please reply to the email from our ************* team for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET.

Your experience with Paramount+ is very important to us and we hope we can resolve the issue.

Regards,
Paramount+ ****************
Customer Answer
Date: 09/12/2025

Complaint: 23851905

I am rejecting this response because:
The company is not guaranteeing that I will be able to watch the ******** game on Sunday or any other game. They need to make sure that I will be able to watch my team play. Another device shouldn't matter. I should be able to view it by using Paramount Plus because I paid for it.

Sincerely,

***** ********
Initial Complaint
Date:09/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charged before free trial expiration date
Business Response
Date: 09/08/2025
Dear *********,

Thank you for reaching out to us about the issue you encountered with your account. After researching your case, we can confirm that a refund in the amount of $59.99 was issued on 09/07/25, via your interaction with our **************** team and a confirmation email was sent.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************

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Paramount+ is NOT a BBB Accredited Business.