Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  CBS Interactive Inc

  1630 Lyyndon Farm Ct. #A Louisville, KY 40223

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

• 

  CBS Interactive Inc

  9920 Corporate Campus Suite 1000 , Lousiville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am contacting you about a charge that was made to my account after I signed up for a free trial of the Paramount+ streaming service. I signed up under the understanding that it was a free trial, and I was not notified when the trial would end or when I would be charged. I did not intend to continue the subscription and should not have been billed. Please cancel my subscription immediately and refund the amount that was charged. I did not receive any clear notice before the charge, and I believe this was an unfair billing. Thank you for your attention. I look forward to a quick resolution. Sincerely,

  Business Response

  Date: 08/18/2025

  Dear Sofia,
  
  Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been and we sincerely apologize for the inconvenience.
  
  We apologize for any confusion. Our records show that you signed up for a 7-day free trial and not only does the sign up page, where you enter your payment information, provide your first billing date and amount, if you don't cancel within the 7 days, it includes this blurb right above the "Subscribe" button you must click to create your subscription:
  
  "By clicking "Subscribe" I agree that after my 7 day free trial, my subscription will auto-renew each month at $7.99 unless I cancel. Taxes may apply; prices subject to change. Cancel any time through your account settings prior to any renewal to avoid future charges. Cancellation is effective at the end of your current billing period or free trial. No refunds or credits for partial billing periods."
  
  Also, on the Manager Account page, you're able to view your next billing date and amount.
  
  As a one-time courtesy, we issued a refund in the amount of $9.04. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: Paramount+Complaint Type: Billing Issue / Deceptive Subscription Practices Amount Involved: $113.47 Date of Incident: 08/05/2025 Message:I am filing a complaint regarding a deceptive billing experience with Paramount+ on 08/04/2025 12:50 AM. I was initially charged for an automatic subscription renewal, which I noticed immediately. When I went to cancel, the platform presented no clear cancelation optiononly "Switch Plans" or "Continue." The cancel button was deliberately obscured or made inaccessible.Assuming that "Switch Plans" would bring me to a screen with a free or basic option (as is common on other platforms), I clicked it. Without any confirmation screen, pricing summary, or secondary consent, I was immediately charged $113.47 for an annual plan I had no intention of purchasing. I received no warning or opportunity to back out. The money was withdrawn instantly from my account.Customer service is only available during business hours, and the help center says refunds are not possible, even though this charge was clearly triggered through misleading design. This is unacceptable, especially given that:I acted within minutes of the original renewal I never saw a summary or confirmation screen The platform failed to provide a clear, accessible cancellation path This experience feels predatory and in violation of fair billing practices. I am requesting a full refund of the $113.47 and that Paramount+ change their cancellation and subscription flow to avoid future consumer harm.Thank you for your time.

  Business Response

  Date: 08/05/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with your account. Our records show that you contacted our Customer Support Team earlier this morning (08/05/2025) via chat and we can confirm that a refund in the amount of $113.47 and a confirmation email was sent.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. 
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23700978
  

  While I appreciate the resolution of the refund in this matter, I was told it was a one-time courtesy per the policy to not refund subscription ******** once they are activated.
  

  I want to clarify that my dissatisfaction is with the clear violation of consumer protection principles, particularly those addressed in the Restore Online Shoppers Confidence Act (ROSCA) and the FTCs guidelines against dark patterns and deceptive design.
  Paramount+'s subscription interface actively discourages cancellation and misleads users into making unintended purchases. Specifically:
  The cancelation option was intentionally buried or obscured, while the Switch Plan button was presented as a next logical step to manage my subscription.
  Clicking "Switch Plan" triggered an immediate $113.47 charge with no visible pricing, no confirmation screen, and no secondary consenta direct contradiction of the ROSCA requirement for clear and conspicuous disclosure before billing.
  Whether this was intentional or a result of negligent design, the result is the same: it causes financial harm through misleading UX flows, and it violates the spirit (if not the letter) of *** regulations regarding affirmative consent and transparency in billing.
  I am not pursuing further compensation. However, Im strongly urging that this matter not be marked resolved simply because a refund was issued. This is a predatory pattern that affects any user who misinterprets or misclicks within an unclear and poorly designed cancellation interface.
  I hope this feedback is taken seriously and forwarded internally to your product and compliance teams, as continued use of this practice places consumers at risk and may warrant broader regulatory attention.

  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 08/05/2025

  Dear ******,
  
  Thank you for expressing your concerns about cancelling. Please note, so long as a subscription was created via ******************************, you can sign into our site and cancel via "Manage Account" at any time. On the "Manage Account" page, if you scroll down, past "Switch Plan", which allows you to upgrade or downgrade, next to the section that says "Subscription" you'll see the button that says "Cancel Subscription". (The "Cancel Subscription" button is four buttons below the "Switch Plan" one, between them is "Edit Payment", "Redeem A Coupon" and "Redeem a Gift Card".) These sections are all the same size and font, so every option is visible to the customer. 
  

  In regards to clicking the "Switch Plan" button, when that button is clicked, the customer is brought to a second page where they can pick if they want the Essential or Premium annual plan. This page includes the prices ($59.99/year and $119.99/year, respectively) and has this blurb:

  "Upon switching to annual billing, your account will be charged immediately. Any unused portion of your current plan fees will be applied towards this payment. Going forward, your account will be charged $119.99/year plus taxes, if any, on a recurring basis beginning today. No refunds or credits for partial billing periods. Prices subject to change. By clicking "Switch Plan" you agree to the Terms of Use (***********/terms) and to enroll in the auto-renewing subscription." 

  The customer can either click "Cancel" or click "Switch Plan", and clicking "Switch Plan" that second time activates the upgrade and the charge, whereas clicking "Cancel" brings the customer back to the "Manage Account" page.

  In the future, if there is any confusion about anything in regards to Paramount+, we encourage you to please reach out to us to avoid any unintentional upgrades, as we're always happy to help. 

  
  We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter.
  
  Again, thank you for reaching out to us about this.
  Have a great day!
  
  Regards,
  Paramount+ Customer Service
  

  
  

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *********** recently purchased *************. We tried watching ********** episodes. After watching several commercials, the ap crashes and the TV returns to cable. We are unable to select which South Park episode we want to watch. But it is a moot point because the ap keeps crashing.

  Business Response

  Date: 08/05/2025

  Dear *********,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.
  
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several weeks ago, I purchased an annual Paramount+ subscription through my iPhone, totaling over $100. Unfortunately, during the signup process, I mistakenly entered the wrong email address and have since forgotten the associated password. As a result, I am unable to sign in to the account on any device other than the iPhone where it was originally created.I reached out to your customer support team for assistance with updating my email address so I could properly access and manage my subscription. I initially received a reply asking for the possible email addresses I may have used, which I promptly provided. However, it has now been over a month without any further response.Since then, I have submitted three additional inquiries regarding this issue, all of which have been ignored. This ongoing lack of communication is extremely frustrating and unacceptable, especially considering the amount Ive paid for the service.I am requesting immediate assistance in either:1.Updating my account with the correct email address, or 2.Canceling and refunding the unused portion of my subscription.If I do not receive a response within a reasonable time frame, I will be escalating this matter to the Better Business Bureau and relevant consumer protection agencies.

  Business Response

  Date: 08/04/2025

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
   
  We've researched your case and saw a member of our ************* team sent you an email on 07/17/2025 regarding your issue (the screenshot you provided with your complaint shows the response from our team asking for more information). When a customer creates a subscription with an incorrect email address, the easiest way to locate the subscription is via the customer providing their billing information. 
  
  
  Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET.
   
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue.
   
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have documented hundreds of seperate cases of the same problem I myself and others pay for a paramount+ subscription and it works mabye once in a blue moon. Especially on Ps5 and phone it refuses to work. I have contacted for a refund as I paid for a service I didnt even get and paramount has said no matter what they do not give out refunds. That is another issue in itself as Paramount+ accepted payment for a streaming service that was not delivered in functional condition, which constitutes a breach of contract. Under consumer protection laws (like the **** FTC Act and state equivalents), its illegal to:Advertise or sell a product/service that doesnt work as promised **** to deliver what the customer reasonably expects

  Business Response

  Date: 08/04/2025

  Dear *********,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Upon researching your case, our records indicate that you signed up through an iOS or Apple device and we are therefore unable to manage your account.
  
  To cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here: ************************.
  
  If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ***** directly for further assistance using the information below:
  - iTunes: Visit ***************** or download the Apple Support app in the App Store.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked the credit card to be removed from the account they refused without cancelling the service so they could use the resubscribe button and place it on the screen and charge the card without authorization. They refused to remove and not have a credit and would not be liable if the card was breached by there lack of security

  Business Response

  Date: 08/04/2025

  Dear *****,
  
  Thank you for expressing your concern about your card information. We can assure you that your account has been deleted, including your card information. Please note, as Paramount+ is an ongoing subscription, an active card is required to maintain a subscription. An alternative is using Paramount+ gift cards and adding them to your account. 
  
  
  We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter.  Weve also passed your feedback along to our product team for consideration.
  
  Again, thank you for reaching out to us about this. If there's anything else we can assist you with, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I at one time had a subscription to paramount plus. I called in on march 26th to cancel my subscription and according to them I contacted them TWO days later and reactivated my subscription. Who does that? Instead of contacting me to verify that I did indeed contact them and reactivate. They did not and just started taking money out of my bank account.

  Business Response

  Date: 08/04/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with your account. After researching your case, we can confirm that a refund in the amount of $42.35 (a refund of the last 5 charges of $8.47) was issued on 08/01/25 and a confirmation email was sent.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount + says I have an existing account which prevents me from signing up for a free subscription to paramount through ******* +. They say I first have to unsubscribe to an existing paramount account but I cant find an existing subscription in my records or in their records They do not have a customer service number to call to get the subscription they say I have, canceled This mystery subscription needs to be canceled immediately

  Business Response

  Date: 07/31/2025

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
   
  We've researched your case and saw a member of our ************* team sent you an email on 07/30/2025 regarding your issue. You created your Paramount+ subscription shortly after submitting your inquiry yesterday (the subscription is associated with your email address), but prior to the ************* representative responding, which is why they let you know that your Paramount+ subscription through ******** already exists and to sign in rather than try to create one. 
  
  Please note, since you signed up through your ******** account, we're unable to manage your account. For account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ******** customer support at ******************** or visit *************************** for further assistance.

  
  Regards,
  Paramount+ Customer Service

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction occurs on a monthly basis. I pay ***** per month to the business. The business committed to provide me with ad-free streaming services. However, ads are included in between some shows such as south park. I have not contacted the business to resolve the problem.

  Business Response

  Date: 07/30/2025

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with seeing commercials on a Premium plan. We apologize for the inconvenience and any confusion this may have caused.
  
  Premium subscribers enjoy the majority of on-demand content free from promotions; however, select shows will include brief promotional interruptions or a quick trailer to keep you updated on our programming. For more info, visit: *******************************.
  
  We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter.  Additionally, your feedback has been passed along to our product team for consideration.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was bill 99 cents for first month on july 14 when i looked up my subscription it says it's only good until august 1 it should be august 14 i have tried chat they say not available in *** i tried email to customer service the email was returned undeliverable

  Business Response

  Date: 07/28/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  We can confirm chat is available within the **. If you're still having trouble reaching us via chat, please call **************** at ***************** days a week from 9 a.m. to 10p.m. ET, so we can investigate this further.
  
  Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************