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Business Profile

Payment Processing Services

Stripe, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.03

Average of 176 Customer Reviews

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Review Details

  • Steven M

    Date: 07/31/2025

    This company is a joke...For small business or starting I don't recommend them. They decided to close my account for no reason and decided to issue refunds! Over 25k, just because they decided to close my account!. I am a mechanic so I know all my customers personally, so I know they all authorize, they alwayed paid cash but I decided to go digitally now I got to call my customer and explain they getting a refund they got to pay me, after I told them use card. How good does that look? Stripe i have over 100k followers on IG, I will let them know and keep them up to date because this is unacceptable

  • Elizabeth G

    Date: 07/25/2025

    uses oligopoly of payment processors to force censorship on artists

  • Craig R

    Date: 07/22/2025

    Horrible experience. They allowed me to sign up with my business (over 8000 ****** orders) then shut it down for being "high risk" after my first order. No explanation at all and no customer service. I spent hours supplying them with more info on my business only to get answers from a chatbot. What a mess.

  • Benjamin O

    Date: 07/18/2025

    No customer support Holding funds Fees to release my own money I have a valid LLC and thought it was verified as Stripe confirmed before I had my sales team start to send out invoices. Then when I sent out my first two invoices out to companies that I have done business with. Stripe then decided to put a hold on the funds that were processed. This has been going on for about a week and I still can't get any assistance on issuing a full refund to my client. I would like to sue stripe for misleading process. This has taken a huge toll on my company and reputation. If you are looking for a seamless less process DO NOT use Stripe it is a scam and I am not sure why their verification process is allowed.

  • Lauren K

    Date: 07/16/2025

    Unable to assist me in retrieving funds that they owe me.

  • Tom V

    Date: 07/02/2025

    Test needs to be at least 10 words so I can see the reviews, this will be removed

  • Alexander S

    Date: 07/02/2025

    The worst company I have ever used, they literally ruin businesses, stripe made me fire 5 employees because they shut down my account for a single chargeback

  • Belinda H

    Date: 06/30/2025

    THEY HAVE ABSOLUTELY NO CUSTOMER SUPPORT, AND THIS AFTER I GET NOTICE SOMEBODY TRIED TO LOG IN AND COMPROMISE MY ACCOUNT! I SENT STRIP A PICTURE OF MY LICENSE AND A PHOTO OF MYSELF- TWICE, AND THEY STILL WILL NOT GET BACK TO ME. I DO NOT KNOW WHAT IS HAPPENING TO THE PERSON/FRAUDSTER THAT WAS TRYING TO LOG IN TO MY ACCT!!! I get no help whatsoever- they have no one live, not even CHAT for Gods Sake. I have no way to cancel the account- or get a **** response to my request for info for 3 days now. I am saying RUN from this platform !!! NOT TRUSTWORTHY it seems to me, certainly no one will respond to your cries for help

  • Peggy B

    Date: 06/20/2025

    Disappointment is an understatement.A client filed a dispute for $600, even though we had already refunded them $450 by mailing a check to speed up the process. Instead of helping, Stripe has withheld our funds and were now stuck waiting for weeks all while the client has already been paid.Were a nonprofit organization, and this situation is harming our ability to serve our community. Stripe has been of zero help. Ive spoken with multiple representatives who offer scripted responses but no actual solutions. Theres no way to reach a manager or anyone with decision-making power just different people calling at random times without resolving anything.Why would anyone use a platform where customers can dispute and freeze funds so easily, and where the platform itself provides no meaningful support? For the high fees Stripe charges, this level of service is unacceptable.

  • Nikki W

    Date: 06/19/2025

    Stripe customer service is non existent. Our account was hacked, our customers were victims of fraudulent charges. We attempted to contact Stripe to assist and get into our account to assess the damage. It has been impossible to reach a customer service representative.

Stripe, Inc. is BBB Accredited.

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