Important information
- Customer Complaint:
BBB’s business profile for Giftly was created in February 2013. A review of Giftly complaints was completed in October 2024. Complaints on file concern establishments that do not accept Giftly gift cards.
The recipient chooses the most convenient way to receive the gift: as a Visa gift card in the mail or as a credit to their bank account or PayPal account.
BBB recommends consumers and business owners to review the information about Giftly and how their program works.
For business owners:
Why is my business listed on Giftly's website?
How can I remove my business listing?
For consumers:
Gift card example
How Giftly works
FAQ
For additional support options, please Contact Giftly Support.
Complaints
Customer Complaints Summary
- 168 total complaints in the last 3 years.
- 88 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Giftly sells gift card under name ****** We have never authorized them to sell gift cards
Business Response
Date: 02/24/2025
Dear Ali,
Were so sorry for any frustration. To confirm, Le Peep has been removed from the Giftly listings.
To clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportInitial Complaint
Date:02/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gas Giftly Shell card certificate from a friend. In the Giftly site, it said their are three ways to redeem it. One is through a ****** account which I prefer. The certificate would not transfer, and when I called Giftly customer service, they said that they do not honor that gift card--- but they are selling it. This is clearly false advertisingBusiness Response
Date: 02/18/2025
Dear ******,
We are very sorry for any frustration.
To clarify, a Giftly must be redeemed on our website for money. The redemption options available are a bank transfer, a ****** transfer or a physical gift card in the mail. Our records indicate no redemption attempt was made on your gift we never received your ****** information to transfer the funds to.
Your gift was cancelled by the gifter on February 16 and a refund was initiated to them right away. Refunds typically take 3-5 business days to reflect.
Please contact us directly for any further questions at ********************************************************.
-Giftly SupportInitial Complaint
Date:02/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We discovered our company, ********************, is listed on Giftly due to patrons calling with questions about Giftly gift cards. We do not and have never authorized them to create or sell gift cards for our company. We sell our own gift cards through our official website. Our company being listed on Giftly has created confusion for our customers who purchased through ********************** thinking that their purchase was through our official channels. ******************** in ********, ** must be removed from Giftly's website immediately.Business Response
Date: 02/14/2025
Dear ****,
Were so sorry for any frustration. To confirm, ******************** has been removed from the Giftly listings. Did your staff accept a Giftly as payment? If so, please let us know and we will reimburse you.
Just to briefly clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportCustomer Answer
Date: 02/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a gift card in December for $250 and additional fees totaling ******. I never received it. Sent multiple requests to Vcitibank and merchant to no satisfaction. Still have not received purchase or refundBusiness Response
Date: 02/14/2025
Dear ******,
We are very sorry for any frustration.
You reached out to us on December 18, 2024 about not receiving your gift in the mail. We responded the same day asking for you to confirm that we shipped it to the correct address and we received no response. You reached out to us on February 12, 2025 and we responded with the same question. Both communications are attached to this BBB response.
Our records indicate you disputed the transaction with your bank. Please know your gift was refundable through your confirmation email; disputing the charge was not necessary. Unfortunately, were not able to take any further action on the order until the dispute has been resolved and the funds returned to Giftly. When the dispute is closed, we will be more than happy to either resend your gift or cancel the order altogether.
Please contact us directly at ******************************** with any further questions or concerns.
-Giftly SupportInitial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a $100.00 gift card from GIFTLY for a company called **********. The gift card was not accepted at the company but had instructions on its website (giftly,com/redeem) to exchange for a **** card or direct deposit to my checking account. I chose the latter and entered the bank information. This was done about 4 days ago. They said the transaction would take 24 hours. No deposit has occurred. I've called and left a message. I've emailed the company without a response.The gift card says that the gist is issued by *************, NA. Should I file a compalint with the banking commission as well?Business Response
Date: 02/14/2025
Dear *******,
We are very sorry for any frustration.
We sent your funds to the provided bank account information when you redeemed your gift on February 2. ACH transfers typically take 2-3 business days to process. However, if there is an issue with the transfer, such as an account number typo, it can take a bit longer to process and be sent back to us by your bank. Your funds were sent back to Giftly on February 7; our Support team notified you of this and provided the direct link to re-redeem.
Your redemption of a **** gift card in the mail was processed. You should receive it within ***** days. Please contact us back directly at ******************************** if you dont receive it or have any further questions.
-Giftly SupportInitial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were gifted a "gift card" from someone who used Giftly as the platform. First of all, on the gift card and website, it is not mentioned anywhere that this is NOT a gift card for use at different vendors but instead a "credit" that can be wired to your account between 2-10 business days. So after we were already at the restaurant, I was forced to pay out of pocket instead of using this "gift card". Afterwards, my "credit" was promised in 2-3 business days. Well it's been 6 days and they are flat out refusing to give me my credit. **************** (if you can call it that) has been entirely unhelpful and has basically stolen $250 dollars from the person who "gifted" us this money.Business Response
Date: 02/14/2025
Dear ******,
We are very sorry for any frustration.
Per our Support Teams response to you on February 6, we had reached out to you for additional information before the redemption could be processed. The redemption was on hold until we received a response. We were not refusing to send you the funds.
As of February 7, your redemption was approved and in queue for processing. You should have received your funds within 2-3 business days.
Were sorry you found us to be unhelpful. We responded to your original email within a couple of hours of receipt, resent the request for additional information to you, and confirmed when your redemption was being processed. Please contact us back directly at ******************************************************** if you have any further questions.
-Giftly SupportInitial Complaint
Date:02/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just came across my business on Giftly. I do not and have never authorized them to create or sell gift cards for my practice. These cards are fraudulent and I do not want my patients to be scammed. I will not honor them as I have nothing to do with this company. ***************************************** Chiropractic and VanQuaethem Chiropractic Lanai must be removed immediately.Business Response
Date: 02/07/2025
Dear ***,
Were so sorry for any frustration. To confirm, ***************************************** Chiropractic and VanQuaethem Chiropractic Lanai have been removed from the Giftly listings.
Just to briefly clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportCustomer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ***********Initial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I own a hotel and restaurant called the ***************. A customer purchased a gift card through ********************** and came into my restaurant and wanted to use it. I have never signed up or authorized Giftly to sell my gift cards for goods and services. Now the customer is upset with my company because we did not honor some unknown gift card that is beingin sold by a 3rd party and receiving payment for those gift cards on our behalf. I don't even know how or if we would get paid if we accepted the gift card. Not sure what time of scam operation they are running, but they cannot sell my gift cards without my permission. Please have Giftly remove us from any and all advertising on their website as it is not authorized by me or my company.Business Response
Date: 02/07/2025
Dear ***,
Were so sorry for any frustration. To confirm, *************** has been removed from the Giftly listings. Unfortunately, the referenced customer was using their ********************** gift incorrectly.
Just to briefly clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
We invite the customer to reach out to us regarding their Giftly were more than happy to issue a refund or assist them with redeeming. Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportInitial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A customer purchased a gift card to our restaurant through the Giftly website and never received the card. We have no agreement with Giftly, nor have we ever heard of this company. This site is a scam! Please shut them down. Please remove our restaurant from their offerings. Thank you Now That'z *************Business Response
Date: 02/07/2025
Dear Chimiera,
Were so sorry for any frustration. To confirm, Now Thatz Delicious has been removed from the Giftly listings. Unfortunately, the referenced customer was using their ********************** gift incorrectly.
Just to briefly clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
We invite the customer to reach out to us regarding their Giftly were more than happy to issue a refund or assist with redeeming. Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportInitial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Supposed to be a **** gift card you can use anywhere. Got it from a customer. Used it at gas stations and ***** steak out. Went to use the rest of the balance at a restaurant. Balance was *****, declined for that amount and tried lower amounts, all declined. The registration processes is ridiculous and data mining as it is. You have to submit all this personal information just to get a card sent to you. I just want a refund of the balance and be done with this card.Business Response
Date: 02/04/2025
Dear *******,
Were so sorry to hear of the trouble with your gift card. The physical gift card you received is a generic pre-paid gift card that should be able to be used anywhere that accepts **** as payment.
When customers pay with a credit card, some merchants (like restaurants) add a 20% charge authorization on top of the bill assuming they will tip. On a gift card, it can cause the card to be declined if the total amount of the charge authorization exceeds the cards balance. Giftly attempts to alert cardholders to this possible issue by including a note in the confirmation email you received when redeeming.
In checking your card, the transactions from the service-based merchants were being run for more than the available balance, which was causing the declines. We're unable to reimburse for a partially used gift card. However, if you'd like to avoid the 20% authorization hold issue altogether, you will want to use your remaining balance at a regular retail store.
Please reach out to us at ******************************** with any further concerns.
Sincerely,
Giftly Support
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