About
Important information
- Customer Complaint:
BBB’s business profile for
Giftly was created in February 2013. A review of Giftly complaints was
completed in September 2025. BBB recommends consumers and business owners review
the information about Giftly and how their program works.
BBB recommends consumers and business owners to review the information about Giftly and how their program works.
For business owners:
Why is my business listed on Giftly's website?
How can I remove my business listing?
For consumers:
Gift card example
How Giftly works
FAQ
For additional support options, please Contact Giftly Support.
Overview
BBB Accreditation & Rating
About This Business
Giftly lets users send money with a spending suggestion—not an actual gift card to a specific merchant. Merchants are listed so gifters can recommend places for recipients to spend their money. Recipients redeem funds at giftly.com and choose ACH transfer, PayPal deposit, or a generic gift card by mail
Questions? We're happy to help! We offer a 100% Satisfaction Guarantee. Contact: [email protected]
If you're a listed Merchant, note we don’t compete with your gift card program. We help nonlocal gifters suggest your business to their recipients. Info is pulled from your Yelp profile. To customize or remove your business, contact us: [email protected]
BBB Accredited Since: 1/14/2015
Years in Business: 15
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 2/26/2013
- Business Started:
- 8/3/2010
- Business Started Locally:
- 8/3/2010
- Business Incorporated:
- 10/8/2010
- Type of Entity:
- Corporation
- Alternate Names:
- www.giftly.com
- Giftly, Inc.
- Business Management:
- Mr. Timothy Bentley, CEO
- Number of Employees:
- 9
Additional Contact Information
- Principal Contacts
- Mr. Timothy Bentley, CEO
- Additional Websites
- blog.giftly.com/
Additional Information
- Refund and Exchange Policy
- We offer a 100% satisfaction guarantee for unredeemed gifts. Purchases can be canceled through a link in the purchase receipt or by contacting Support at [email protected].
- Business Categories
- Online Shopping, Internet Services, Gift Cards
Latest Reviews
Abby C
"Giftly promotes businesses that do not accept REMOVEDgift cards. Specifically, I purchased a Giftly gift card for Class Pass." ... Read full review
Sheena G
"the first couple of times I had no problem with Giftly but now the REMOVEDmy order a week after it was redeemed and never gave an explanation."
Allan A
"Its is looking more and more like a scam company. Redeem process should have take 3 to 4 business days, which by default is way to many days for a bank transfer (3 to 4 consecutive days is one thing)." ... Read full review
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