Important information
- Customer Complaint:
BBB’s business profile for Giftly was created in February 2013. A review of Giftly complaints was completed in October 2024. Complaints on file concern establishments that do not accept Giftly gift cards.
The recipient chooses the most convenient way to receive the gift: as a Visa gift card in the mail or as a credit to their bank account or PayPal account.
BBB recommends consumers and business owners to review the information about Giftly and how their program works.
For business owners:
Why is my business listed on Giftly's website?
How can I remove my business listing?
For consumers:
Gift card example
How Giftly works
FAQ
For additional support options, please Contact Giftly Support.
Complaints
Customer Complaints Summary
- 168 total complaints in the last 3 years.
- 88 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove Every *************** from their listing. Giftly are inquiring about gift cards that they have not gotten permission from us nor do we want to do business with them. My next course of action is to take legal action.
Business Response
Date: 04/02/2025
Dear ****,
Were so sorry for any frustration. As requested, Every **************** has been removed from the Giftly listings.
To clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportInitial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is a ****. It is intended to trick well-intentioned, old, senile people using the internet, into paying a fee to get a generic debit card, thinking they are buying "gift cards" to specific businesses for friends or family, when they could just go to a real company website and buy a real gift card for free. They then make it difficult to activate the card, and check balances to make partial payments, pocketing unspent money on top of that. Hoping you'll just throw it in the trash rather than jump through all the hoops. There should be a class action lawsuit to shut them down to protect the elderly from being ripped off by them. AVOID AT ALL COSTS! How do their employees sleep at night? The owner's sleep on a pile of gold, I bet.Business Response
Date: 04/01/2025
Dear ****,
Were so sorry for any frustration. We do our best to explain how Giftly works on our website, including a dedicated How It Works page as well as a disclosure at checkout noting that the gift is to be redeemed for money. If you have any questions or issues using the remaining balance of your card, please know that our Support team is always happy to assist. We can be reached at ********************************************************.
-Giftly Support
Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Name: *************** A customer has just came into my business about 10 minutes ago stating that her daughter had bought a gift certificate online. I had told her we dont sell gift certificate online. She keep insisting that her daughter bought it on ************************ I told her I think they got scammed because we do not sell anything online. Can you please investigate this shady company selling fake gift certificate. I don't want people accusing me of selling fake gift certificate online.Business Response
Date: 03/21/2025
Dear Sang,
Were so sorry for any frustration. To confirm, ABC Nails & Spa has been removed from the Giftly listings.
To clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportInitial Complaint
Date:03/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the owner of *****************, and I am filing a formal complaint against a company called Giftly for unauthorized use of my business information and fraudulent gift card sales.Giftly has listed my business on their website and is selling gift cards under my business name without my consent or authorization. My business does not offer gift cards through Giftly, nor have we entered into any agreement with them. Additionally, we have not paid them to create or distribute gift cards on our ********* appears that Giftly has used a web crawler to extract my business details from **** and falsely represented my salon as a participating vendor. This misleads customers into believing these gift cards are legitimate, which could result in financial loss or confusion when clients attempt to redeem them at my business.I request that Giftly immediately remove my business from their website and cease any unauthorized sale of gift cards under my brand. Additionally, I urge BBB to investigate this companys practices, as they may be affecting other small businesses in a similar fraudulent manner.I appreciate your prompt attention to this matter and look forward to a resolution.Business Response
Date: 03/11/2025
Dear Shalyndra,
Were so sorry for any frustration. To confirm, VaLour Beauty Bar has been removed from the Giftly listings.
Just to briefly clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportCustomer Answer
Date: 03/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****Initial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The website/company called Giftly is selling gift certificates to my business, and many, many others. I have never contracted with these people, and do not accept their gift cards. If someone bought a card from them for my business, Chair Massahhhge, they would be out of money and I too would have lost what theyd have paid me. I have never given my consent for this.Business Response
Date: 03/12/2025
Dear *****,
Were so sorry for any frustration. To confirm, Chair Massahhhge has been removed from the Giftly listings.
Just to briefly clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportInitial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website is scam, I thought they were selling the ******** cryptocurrency gift card, so I was going to buy some and send it to my family, but I realized they were actually selling the ******** restaurant gift card that's ridiculous!Business Response
Date: 03/11/2025
Dear Weijie,
Were sorry for any frustration.
In a few places on our website, including a designated How It Works page and a disclosure on the checkout screen, we describe how Giftly works and that there is a step for the recipient to choose how to receive their funds.
We intend for this to be a convenient and flexible way to receive a gift and we do apologize if this was not the case for your recipient this time.
Your gift was cancelled on March 6 and a refund initiated. Please allow 3-5 business days for that to process. We can be reached directly at ******************************** with any further questions.
-Giftly SupportInitial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False advertising Their website says they are selling gift cards to businesses. They are not. You can purchase their "gift card" without ever knowing that you do not get a gift card. The recipient just gets an option to have the money transfered to them. They dont know that until they try to use it. Then both the recipient and the place they try to use it at are put in a bad situation. It has nothing to do with the business name that was used for the card. Giftly needs to change their website to let people know what they are actualy getting. I am not sure why they would be accredited by the BBB. They are clearly misrepresenting the product they are selling. On a seperate side note I do not wish for my business Aquatic Technology to be used by them in any way to sell anything especiially mislabeled gift cards bearing our nameBusiness Response
Date: 03/06/2025
Dear ****,
Were so sorry for any frustration. To confirm, Aquatic Technology has been removed from the Giftly listings.
Our intention is to help promote local merchants by allowing people to suggest local businesses to their friends and family. Giftly provides a free online gifting presence for many merchants who do not have gift card programs, and it is a supplementary program for others that do. Nevertheless, we understand if merchants prefer not to be listed, and we honor all removal requests.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportCustomer Answer
Date: 03/06/2025
Complaint: 23025712
I am rejecting this response because:they did nothing to fix the false advertising on their website. You have no idea that you are not purchasing an actual gift card to the company until after you print out what you purchased from them.
Sincerely,
**** *****Business Response
Date: 03/11/2025
Dear ****,
Thank you for your response. In a few places on our website, we describe how Giftly works and that there is a step for the recipient to choose how to receive their gifted funds. There is a designated How It Works page and a disclosure is included on the checkout screen that explains that Giftlys are monetary gifts. We have included screenshots of both in our response.
We have a 100% satisfaction guarantee; customers are welcome to reach out to us if their purchase was not what they thought it was and were happy to issue a refund.
Please contact us directly at ******************************** with any further questions.
Giftly SupportCustomer Answer
Date: 03/11/2025
Complaint: 23025712
I am rejecting this response because: Your website is very misleading. You can purchase your "card" without ever knowing that you are not giving the recipient a card that he can take to the establishment they purchased it for and use it there. You have not changed your website. It is still misleading
Sincerely,
**** *****Initial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I had a client come in and try to use a Giftly gift card. With my salons name on it. I have never heard of Giftly and never authorized to sell anything on my behalf. The client left very upset and was accusing us of not honoring a legitimate card purchased by her husband. Id like our name to be removed from their website. To avoid any further confrontations within the salon. Its really uncomfortable to deal With ***** customers in a small realaxing environment and in front of other loyal customers of ours. Any help or insight would be greatly appreciated. Thank you.Business Response
Date: 03/04/2025
Dear Belle,
Were so sorry for any frustration. To confirm, Herbal Nails has been removed from the Giftly listings. Unfortunately, the referenced customer was using their ********************** gift incorrectly.
Just to briefly clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
We invite the customer to reach out to us regarding their Giftly were more than happy to issue a refund or assist them with redeeming. Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportInitial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Giftly will charge you for a gift card then process it and later that day mark it as suspicious and take up to 5 days to process your money back. **************** is not helpful and just says that is the way the system is. Cant talk to a real person besides through email. This is a scam for no apparent reason.Business Response
Date: 03/04/2025
Dear *******,
We are so sorry for any frustration with the cancellation of your gift.
Our system is designed to detect and prevent potentially fraudulent or suspicious purchases. We consider multiple factors when determining whether to cancel an order, including past purchase patterns, signals from our payment processor, and feedback from your card issuer.We are committed to protecting our customers and minimizing fraud on our platform. However, this process isn't perfect, and on rare occasions, a legitimate purchase may be mistakenly flagged and canceled for the cardholders security.
If your order was canceled in error, we sincerely apologize for any inconvenience this may have caused.
If you have questions or concerns, please reach out to us at ********************************************************.
Sincerely,
Giftly SupportInitial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I am the owner of ***********. However, this company called giftly, started selling "Mizuhi Foot" gift cards without any of our authorization. We did not offer any gift card to our customers. We did not pay this business to make gift cards for us. This company using a web crawler to get our profile from yelp, put it in their website and make it look legit. But this is a fraud. We do NOT authorize any gift card vendor.Business Response
Date: 02/25/2025
Dear ********,
Were so sorry for any frustration. To confirm, Mizuhi Foot has been removed from the Giftly listings.
To clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportBusiness Response
Date: 02/25/2025
Dear ********,
Were so sorry for any frustration. To confirm, Mizuhi Foot has been removed from the Giftly listings.
To clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly SupportBusiness Response
Date: 02/25/2025
Dear ********,
Were so sorry for any frustration. To confirm, Mizuhi Foot has been removed from the Giftly listings.
To clarify, when someone receives a Giftly, they are receiving a monetary gift with a suggestion for how to spend that money. Different from a traditional gift card, Giftly allows gift givers to suggest a business that they love or is local to a faraway recipient.
After receiving a Giftly Gift, recipients are instructed to visit the Giftly website, where they choose how to receive their money. When a Giftly recipient goes to a suggested business, they pay the full amount for their purchase using any accepted payment method.
Please contact us directly at ********************************** if you have any further questions or concerns.
-Giftly Support
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